at SeaWorld because of our driver. We are going to refund you the $71.20 you had to pay at SeaWorld to attend. We are refunding you $39 from our Trolley tour because of your inconvenience. We are also including two free passes you can use at any of our Operations across the country in the hopes we can provide you with a positive experience. I hope you will try us again.
Please know what our driver did is not our company policy. We have addressed this issue with him. Company policy is to only offer tickets that are vetted to ensure control and your satisfaction. Our drivers is not authorized to sell tickets. Through our investigation, we have learned what went wrong and addressed the situation.
We consider ourselves ambassadors of San Diego, representing our great city. We strive to make your time with us a fun, informative and enjoyable day here in San Diego. In this case, we fell short and I apologize.
We want the best people representing Old Town Trolley Tours and also the city of San Diego. Your feedback will be used for re-training and toward our continued improvement.
Again, I am truly sorry for your inconvenience.
I am very sorry for your experience...
at SeaWorld because of our driver. We are going to refund you the $71.20 you had to pay at SeaWorld to attend. We are refunding you $39 from our Trolley tour because of your inconvenience. We are also including two free passes you can use at any of our Operations across the country in the hopes we can provide you with a positive experience. I hope you will try us again.
Please know what our driver did is not our company policy. We have addressed this issue with him. Company policy is to only offer tickets that are vetted to ensure control and your satisfaction. Our drivers is not authorized to sell tickets. Through our investigation, we have learned what went wrong and addressed the situation.
We consider ourselves ambassadors of San Diego, representing our great city. We strive to make your time with us a fun, informative and enjoyable day here in San Diego. In this case, we fell short and I apologize.
We want the best people representing Old Town Trolley Tours and also the city of San Diego. Your feedback will be used for re-training and toward our continued improvement.
Again, I am truly sorry for your inconvenience.