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Old Venice Pizza Company

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Old Venice Pizza Company Reviews (1)

Rude mgr. Also charged automatic gratuity but tried to say it was a "service charge"Reserved the party room for birthday dinner. After dinner asked if the ticket could be seperated. Mgr refused to seperate or make it simple for everyone to pay. Mgr advised that a "contract" was signed and handed it to the person that signed it. No one else was aware of this contract so why mention a contract. Not professional at all. We asked about the automatic gratuity the manager advised that is not a gratuity but was a "service charge".After we refused to pay gratuity being that the law in [redacted] has changed. He began to yell "it not gratuity its a service charge" and you will pay because we have her credit card number on the contract. Again the contract that no one should have been aware of but the person that signed it.Desired SettlementRefund/gift certBusiness Response We enjoy serving large groups of people for their special occasion and take pride that many people consider us a as destination for their special event. As a means to ensure the business is run effectively and efficiently we must maintain certain policies and systems. One policy is that any one person reserving the private room for their event is asked to review and sign an agreement that states the party will be issued one check, and gratuity will be applied to the check. There is no law that forbids this. The changes to federal tax law now recognize automatically added gratuity a service charge which is taxable to the business and considered a wage to the employee opposed to a standard tip, although, very customary and certainly not outside the bounds of the law. We are with the understanding that customers who sign agreements recognize the terms they are agreeing to and make sure that the individuals within their party understand as well without jumping to conclusion and reacting emotionally which can ultimately be intimating for a manager to handle. Every attempt was made in a cordial manner to explain the agreement regarding the gratuity but unfortunately the aggressive attacks by some forced the manger to pacify the situation in a defensive manner in order to preserve the atmosphere for those guests enjoying themselves in the dining room. We have accommodated hundreds of private events/parties and have never had the challenge of defending ourselves from a vociferous group of individuals who were suddenly unfamiliar with the predetermined and agreed upon reservation. Proactive attempts were made the ensuing days in a professional manner to discuss the misunderstanding by email and telephone, and as a result, we were left to believe the experience to have been reconciled.

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Description: Restaurants, Caterers

Address: 368 Perkins Ext, Memphis, Tennessee, United States, 38117-3802

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