The homeowner notified us of discoloration on their trim in the fall of 2016. We had our super and lumber rep go out to take a look at it. We informed the customer it looked like surface mold and offered to clean and repaint the trim using a paint with a mold inhibitor additive despite the...
home no longer being under warranty. The homeowner did not respond to this offer. A couple of months later, they had an attorney send us a letter asking for an additional 5 year warranty. The 1 year warranty has already expired yet we are willing to clean and repaint this area for them. However, we are not prepared to give an additional 5 year warranty. We will be happy to provide documentation regarding the products we use and proceed with the painting as soon as the homeowner accepts our offer to do so.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we...
trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The homeowner notified us of discoloration on their trim in the fall of 2016. We had our super and lumber rep go out to take a look at it. We informed the customer it looked like surface mold and offered to clean and repaint the trim using a paint with a mold inhibitor additive despite the...
home no longer being under warranty. The homeowner did not respond to this offer. A couple of months later, they had an attorney send us a letter asking for an additional 5 year warranty. The 1 year warranty has already expired yet we are willing to clean and repaint this area for them. However, we are not prepared to give an additional 5 year warranty. We will be happy to provide documentation regarding the products we use and proceed with the painting as soon as the homeowner accepts our offer to do so.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we...
trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]