Olde Savannah Garden and Produce

Terrible customer service, but at least they refunded my money.
I paid half up front (about $300) for a tree installation and set up an appointment for about two weeks out. The installation window came and went with no one showing up. I called and they couldn't give me any information about when the installation crew would arrive. The first person couldn't even find my reservation. I was finally told that I had misunderstood the arrival window (my fault of course), but the crew would be to my house that day. Well, 8 hours later still no one had shown up. I called again and once again received absolutely no information as to when/if anyone would show up. I finally just asked that my money be refunded. It was credited to my card about three days later.
I even emailed the owner [redacted], who just chalked it up to "things like this happen". His reply was more of a form letter response than anything specific. I really liked that he ends his response emails with "thanks for your business", when the point of my email was to explain why he would NOT be receiving by business.
Whatever you do, don't give these people any money until the requested service has been completed.