October 23, 2015To: Revdex.comRE: Response to complaint # [redacted] I am writing in response to a complaint that was made to the Revdex.com against Michigan Beach Apartments on 10/09/As the regional manager for Michigan Beach, I take all resident complaints very seriously and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrenceHere’s a summary of the situation: 5/2014: Intercom damaged preventing residents from remotely giving access to visitorsResidents asked to call security to let visitors in.6/2015: Resident requested repair of vinyl flooring6/2015: Resident requested countertops and cabinets be replaced6/Resident’s rent was increased at renewal to market rate from $to $($increase)Actions taken to resolve:A replacement door/intercom system has been ordered and will be installed on or before November 16, 2015.Kitchen cabinets and countertops have been ordered and will be installed on or before November 16, 2015Although the damage to the vinyl flooring was caused by the resident’s wheelchair, replacement vinyl has been ordered at no charge to the residentThis is scheduled to be installed on October 27, In addition her carpet has been cleaned and re-stretched.We met with the resident to review property-wide rent increasesShe was satisfied that her rent was increased to the standard market rate.Although these issues are now being resolved, we clearly took too long to address themTo prevent a future re-occurrence, we have adopted the following policy: All resident requests for maintenance items must be made in writing and will be logged into a work order system The regional manager will review all work orders that remain outstanding after two weeks to ensure that corrective action is taken in a timely manner.We appreciate the trust residents place in us when they choose a Sandalwood property as homeWe genuinely strive to make our residents home as comfortable as possible, and in fact Sandalwood received a Satisfacts Resident Satisfaction Award From time to time, however, mistakes are made, and this is obviously one of those times - we truly regret the inconvenience and upset caused to this residentThank you for the bringing this incident to my attentionPlease feel free to contact me by calling our corporate office on if I can provide you with more informationSincerely [redacted] VP of Resident Operations Yours truly, Bradley BClark
We are in receipt of your complaint If Ms [redacted] stated that she would get this removed then I trust her and she will get it addressed.***,What is the status on this situation? [redacted]
Good Morning Ms [redacted] ,Regarding this complaint we do not dispute that a tree limb did fall on the car at [redacted] in Arlington The pictures attached are of the healthy limb We do not dispute that the tree limb did damage the residents car The impasse in this situation revolves around the concern of liability We understand the resident has asked that we repair the car However, we view this situation as one covered under an automobile insurance policy The tree limb falling was linked to the thunderstorms in the Arlington area that evening Weather records as documented on the internet confirm wind gusts up to miles per hour were recorded with this storm This tree limb falling was an “act of God” as defined in the insurance business.Sandalwood Management and the owner of [redacted] did offer to pay for the residents insurance deductible Unfortunately, the residents automobile insurance only covered collision liability Comprehensive insurance was not included / purchased by the resident.We would like to help Miss P [redacted] in some way, as she is a valued resident, however fully covering this damage does not seem just as we were not negligent[redacted] ***Director of Residential ***rations VISIONDYNAMISMPERFORMANCE [redacted] *** [redacted] [redacted] [redacted] [redacted]
To: Revdex.com RE: Response to complaint # [redacted] I am writing in response to a complaint that was made to the Revdex.com against [redacted] ApartmentsAs the regional manager for [redacted] , I take all resident complaints very seriously and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrenceHere’s a summary of the situation and the actions taken to resolve: - Resident contacted the leasing office to report a need to have their apartment treated for roaches which was completed on March 20, 2017.- Once treated, no other calls were made asking for their apartment to be retreated prior to moving out.- The apartment above moved out May, This resident did leave behind a few boxes and pieces of furniture, however nothing unsanitary that would have caused or left behind roaches.- When this upstairs apartment was walked in order to schedule the upcoming make ready no roaches were found causing the need for a pest control treatment.- No leaks have been found in or around the a/c duct system which would cause mold in the ducts or vents Over time, air vents do get dusty and need to be cleaned, which was the case in this situation.- The resident moved without giving proper written notice As part of operating procedures for move outs without notice, the paperwork is completed and sent to the collection agency We appreciate the trust residents place in us when they choose a Sandalwood community as homeWe genuinely strive to make our residents home as comfortable as possible Please feel free to contact me by calling our corporate office on [redacted] if I can provide you with more information Sincerely [redacted] VP of Resident Operations Tell us why here
As mentioned by the resident in the initial complaint Management offered to allow the resident out of his lease as we disagreed in our views of this situation That initial verbal offer was follow up in writing with the resident and an agreement signed on 2/26/ The agreed upon move out date will be March 15, and the resident will owe prorated rent up to that point
This resident was offered and allowed out of their lease. We disagreed with their concerns and could not come to a common ground. The verbal offer to allow them out if their lease was followed by a written agreement that was signed on February 26, 2018. The agreed upon move
out date will be March 15th and prorated rent will be owed up to that point
Complaint: ***
I am rejecting this response because: I was not told to use security to let guess in until after Lawyers for Better Housing contacted them on July 23, They only replied after Samira Nazem called them the first week in August If market value is $1105, how come they are still advertising two bedrooms for $1020? I was paying $when they added the $ Vinyl floor was not damaged by my wheelchair, I didn't tell them that, and the floors are under warranty That's why I'm not being charged Have requested counter replace for over a year The door under the kitchen sink has been off over a year Lastly, I requested the carpets be cleaned for a year, so when they finally came, it was a good job, but it needed more The cleaners said I'm sending all the correspondence I have sent regarding this matter and you will see their time line is wrong
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have fallen behind on my car note and lost my job due to the tree fallingI had to pay for the tree to be removed as well as auto damage along with a new windshieldI would like rent waived for a month or some help with catching up on my car noteLike I said anything would help but I haven't even received a call in regards to thisCould someone at least call me or anythingIt's like you all don't care about your residentsI have signed leases with you all and I don't even deserve a phone call? I am not satisfied with this at all
Regards,
*** ***
Please see the attached response. Also, please change my name from "*** ***" to "*** ** ***" in your system. Thank you, *** To Whom It May Concern,I am writing in response to a complaint that was made to the Revdex.com against Brandon Oaks Apartments
on 9/15/concerning an AC unit.As the regional manager for Brandon Oaks, I take all resident complaints very seriously and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processesand procedures necessary to prevent a repeat occurrenceHere’s a summary of the situation:8/15: The resident reported a leak in their A/C unit.8/9/15: BO maintenance staff cleaned out the A/C drain lineLeak stopped.8/20: Resident reported a re-occurrence of the leak.8/20: BO maintenance cleaned out the A/C drain line once againAgain leak stopped.8/28: Resident reported another leak.8/28: BO cleaned out the A/C lines once more and called A/C contractors to investigate.9/4: A/C contractors inspected unit and advised BO to order replacement drain pans.9/4/ BO ordered replacement drain pans.9/Replacement drain pans were delivered and installed.9/Resident reported yet another leakThe A/C drain line was cleaned again.9/Resident reported another leak.9/BO maintenance cut out the sheetrock to gain access and clean further down the A/C drainlineA considerable amount of dirt and debris was removed.The apartment has been checked frequently since then and no further leaks have occurred.Although this issue has been resolved, we clearly took too long to fix itTo prevent a future re-occurrence, we have adopted the following policy: If any resident reports more than one incidence of a leaking drain lines within days, sheetrock will be cut to enable a deeper clean of A/C lines.We appreciate the trust residents place in us when they choose a Sandalwood property as homeWe genuinely strive to make our residents home as comfortable as possible, and in fact Sandalwood received a Satisfacts Resident Satisfaction AwardFrom time to time, however, mistakes are made, and this is obviously one of those timesWe truly regret the inconvenience and upset caused to this resident.Thank you for the bringing this incident to my attentionPlease feel free to contact me by email at *** if I can provide you with more information.Sincerely,*** ***
After much investigation and a call to Ms***'s insurance company we have found that Ms*** has had insurance in place since July of We have now credited Ms***'s account a total of $354.84.I hope this will take care of this errorIf their are more questions please feel free to
contact me.Thank you,*** *** ***?
Complaint: ***
I am rejecting this response because:
II have pictures of the air vents,ceilings and you can see mold on all vents and big spots on the ceiling/wall.When the upstairs was moving out I had to call maintenance in the middle of the nightOur bar ceiling was leaking and the maintenance guy said they left the sink runningCall office so that won't get molded and some with the spare room This is a very bad environment to live with the mold in the vents and on the ceilingEspecially in the events were good air supposed to come outWhen I talked to the maintenance guy and the girls at the office they said the upstairs aptwas in very bad conditionAnd I told them few times about the roachesAnd the new maintenance guy said it takes timeAnd for the record I told the girls that I left an entertainment center that was in good condition and a headboard that it was in good conditionI didn't want to leave it outside because it was rainingAnd that was all it was in there. I
Regards,
*** ***
October 23, 2015To: Revdex.comRE: Response to complaint #[redacted]. I am writing in response to a complaint that was made to the Revdex.com against Michigan Beach Apartments on 10/09/15. As the regional manager for Michigan Beach, I take all resident complaints very seriously...
and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrence. Here’s a summary of the situation: 5/2014: Intercom damaged preventing residents from remotely giving access to visitors. Residents asked to call security to let visitors in.6/2015: Resident requested repair of vinyl flooring6/2015: Resident requested countertops and cabinets be replaced6/2015. Resident’s rent was increased at renewal to market rate from $1030 to $1105 ($75 increase). Actions taken to resolve:A replacement door/intercom system has been ordered and will be installed on or before November 16, 2015.Kitchen cabinets and countertops have been ordered and will be installed on or before November 16, 2015Although the damage to the vinyl flooring was caused by the resident’s wheelchair, replacement vinyl has been ordered at no charge to the resident. This is scheduled to be installed on October 27, 2016. In addition her carpet has been cleaned and re-stretched.We met with the resident to review property-wide rent increases. She was satisfied that her rent was increased to the standard market rate.Although these issues are now being resolved, we clearly took too long to address them. To prevent a future re-occurrence, we have adopted the following policy: All resident requests for maintenance items must be made in writing and will be logged into a work order system. The regional manager will review all work orders that remain outstanding after two weeks to ensure that corrective action is taken in a timely manner.We appreciate the trust residents place in us when they choose a Sandalwood property as home. We genuinely strive to make our residents home as comfortable as possible, and in fact Sandalwood received a Satisfacts 2014 Resident Satisfaction Award. From time to time, however, mistakes are made, and this is obviously one of those times - we truly regret the inconvenience and upset caused to this resident. Thank you for the bringing this incident to my attention. Please feel free to contact me by calling our corporate office on 512.329.8480 if I can provide you with more information. Sincerely[redacted]VP of Resident Operations Yours truly, Bradley B. Clark
To: Revdex.com RE: Response to complaint #[redacted] I am writing in response to a complaint that was made to the Revdex.com against [redacted] Apartments. As the regional manager for [redacted], I take all resident complaints very seriously and work with onsite staff...
to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrence. Here’s a summary of the situation and the actions taken to resolve: - Resident contacted the leasing office to report a need to have their apartment treated for roaches which was completed on March 20, 2017.- Once treated, no other calls were made asking for their apartment to be retreated prior to moving out.- The apartment above moved out May, 2017. This resident did leave behind a few boxes and pieces of furniture, however nothing unsanitary that would have caused or left behind roaches.- When this upstairs apartment was walked in order to schedule the upcoming make ready no roaches were found causing the need for a pest control treatment.- No leaks have been found in or around the a/c duct system which would cause mold in the ducts or vents. Over time, air vents do get dusty and need to be cleaned, which was the case in this situation.- The resident moved without giving proper written notice. As part of normal operating procedures for move outs without notice, the paperwork is completed and sent to the collection agency. We appreciate the trust residents place in us when they choose a Sandalwood community as home. We genuinely strive to make our residents home as comfortable as possible. Please feel free to contact me by calling our corporate office on [redacted] if I can provide you with more information. Sincerely [redacted] VP of Resident Operations Tell us why here...
As mentioned by the resident in the initial complaint. Management offered to allow the resident out of his lease as we disagreed in our views of this situation. That initial verbal offer was follow up in writing with the resident and an agreement signed on...
2/26/2018. The agreed upon move out date will be March 15, 2018 and the resident will owe prorated rent up to that point.
Good Morning Ms. [redacted],Regarding this complaint we do not dispute that a tree limb did fall on the car at [redacted] in Arlington. The pictures attached are of the healthy limb. We do not dispute that the tree limb did damage the residents car. The impasse in this...
situation revolves around the concern of liability. We understand the resident has asked that we repair the car. However, we view this situation as one covered under an automobile insurance policy. The tree limb falling was linked to the thunderstorms in the Arlington area that evening. Weather records as documented on the internet confirm wind gusts up to 25 miles per hour were recorded with this storm. This tree limb falling was an “act of God” as defined in the insurance business.Sandalwood Management and the owner of [redacted] did offer to pay for the residents insurance deductible. Unfortunately, the residents automobile insurance only covered collision liability. Comprehensive insurance was not included / purchased by the resident.We would like to help Miss P[redacted] in some way, as she is a valued resident, however fully covering this damage does not seem just as we were not negligent.[redacted]Director of Residential [redacted]rations VISION. DYNAMISM. PERFORMANCE. [redacted] * [redacted]
Revdex.com:All has been settled. Thank you .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in receipt of your complaint. If Ms. [redacted] stated that she would get this removed then I trust her and she will get it addressed.[redacted],What is the status on this situation?[redacted]
October 23, 2015To: Revdex.comRE: Response to complaint # [redacted] I am writing in response to a complaint that was made to the Revdex.com against Michigan Beach Apartments on 10/09/As the regional manager for Michigan Beach, I take all resident complaints very seriously and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrenceHere’s a summary of the situation: 5/2014: Intercom damaged preventing residents from remotely giving access to visitorsResidents asked to call security to let visitors in.6/2015: Resident requested repair of vinyl flooring6/2015: Resident requested countertops and cabinets be replaced6/Resident’s rent was increased at renewal to market rate from $to $($increase)Actions taken to resolve:A replacement door/intercom system has been ordered and will be installed on or before November 16, 2015.Kitchen cabinets and countertops have been ordered and will be installed on or before November 16, 2015Although the damage to the vinyl flooring was caused by the resident’s wheelchair, replacement vinyl has been ordered at no charge to the residentThis is scheduled to be installed on October 27, In addition her carpet has been cleaned and re-stretched.We met with the resident to review property-wide rent increasesShe was satisfied that her rent was increased to the standard market rate.Although these issues are now being resolved, we clearly took too long to address themTo prevent a future re-occurrence, we have adopted the following policy: All resident requests for maintenance items must be made in writing and will be logged into a work order system The regional manager will review all work orders that remain outstanding after two weeks to ensure that corrective action is taken in a timely manner.We appreciate the trust residents place in us when they choose a Sandalwood property as homeWe genuinely strive to make our residents home as comfortable as possible, and in fact Sandalwood received a Satisfacts Resident Satisfaction Award From time to time, however, mistakes are made, and this is obviously one of those times - we truly regret the inconvenience and upset caused to this residentThank you for the bringing this incident to my attentionPlease feel free to contact me by calling our corporate office on if I can provide you with more informationSincerely [redacted] VP of Resident Operations Yours truly, Bradley BClark
We are in receipt of your complaint If Ms [redacted] stated that she would get this removed then I trust her and she will get it addressed.***,What is the status on this situation? [redacted]
Good Morning Ms [redacted] ,Regarding this complaint we do not dispute that a tree limb did fall on the car at [redacted] in Arlington The pictures attached are of the healthy limb We do not dispute that the tree limb did damage the residents car The impasse in this situation revolves around the concern of liability We understand the resident has asked that we repair the car However, we view this situation as one covered under an automobile insurance policy The tree limb falling was linked to the thunderstorms in the Arlington area that evening Weather records as documented on the internet confirm wind gusts up to miles per hour were recorded with this storm This tree limb falling was an “act of God” as defined in the insurance business.Sandalwood Management and the owner of [redacted] did offer to pay for the residents insurance deductible Unfortunately, the residents automobile insurance only covered collision liability Comprehensive insurance was not included / purchased by the resident.We would like to help Miss P [redacted] in some way, as she is a valued resident, however fully covering this damage does not seem just as we were not negligent[redacted] ***Director of Residential ***rations VISIONDYNAMISMPERFORMANCE [redacted] *** [redacted] [redacted] [redacted] [redacted]
To: Revdex.com RE: Response to complaint # [redacted] I am writing in response to a complaint that was made to the Revdex.com against [redacted] ApartmentsAs the regional manager for [redacted] , I take all resident complaints very seriously and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrenceHere’s a summary of the situation and the actions taken to resolve: - Resident contacted the leasing office to report a need to have their apartment treated for roaches which was completed on March 20, 2017.- Once treated, no other calls were made asking for their apartment to be retreated prior to moving out.- The apartment above moved out May, This resident did leave behind a few boxes and pieces of furniture, however nothing unsanitary that would have caused or left behind roaches.- When this upstairs apartment was walked in order to schedule the upcoming make ready no roaches were found causing the need for a pest control treatment.- No leaks have been found in or around the a/c duct system which would cause mold in the ducts or vents Over time, air vents do get dusty and need to be cleaned, which was the case in this situation.- The resident moved without giving proper written notice As part of operating procedures for move outs without notice, the paperwork is completed and sent to the collection agency We appreciate the trust residents place in us when they choose a Sandalwood community as homeWe genuinely strive to make our residents home as comfortable as possible Please feel free to contact me by calling our corporate office on [redacted] if I can provide you with more information Sincerely [redacted] VP of Resident Operations Tell us why here
As mentioned by the resident in the initial complaint Management offered to allow the resident out of his lease as we disagreed in our views of this situation That initial verbal offer was follow up in writing with the resident and an agreement signed on 2/26/ The agreed upon move out date will be March 15, and the resident will owe prorated rent up to that point
This resident was offered and allowed out of their lease. We disagreed with their concerns and could not come to a common ground. The verbal offer to allow them out if their lease was followed by a written agreement that was signed on February 26, 2018. The agreed upon move
out date will be March 15th and prorated rent will be owed up to that point
Complaint: ***
I am rejecting this response because: I was not told to use security to let guess in until after Lawyers for Better Housing contacted them on July 23, They only replied after Samira Nazem called them the first week in August If market value is $1105, how come they are still advertising two bedrooms for $1020? I was paying $when they added the $ Vinyl floor was not damaged by my wheelchair, I didn't tell them that, and the floors are under warranty That's why I'm not being charged Have requested counter replace for over a year The door under the kitchen sink has been off over a year Lastly, I requested the carpets be cleaned for a year, so when they finally came, it was a good job, but it needed more The cleaners said I'm sending all the correspondence I have sent regarding this matter and you will see their time line is wrong
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have fallen behind on my car note and lost my job due to the tree fallingI had to pay for the tree to be removed as well as auto damage along with a new windshieldI would like rent waived for a month or some help with catching up on my car noteLike I said anything would help but I haven't even received a call in regards to thisCould someone at least call me or anythingIt's like you all don't care about your residentsI have signed leases with you all and I don't even deserve a phone call? I am not satisfied with this at all
Regards,
*** ***
Please see the attached response. Also, please change my name from "*** ***" to "*** ** ***" in your system. Thank you, *** To Whom It May Concern,I am writing in response to a complaint that was made to the Revdex.com against Brandon Oaks Apartments
on 9/15/concerning an AC unit.As the regional manager for Brandon Oaks, I take all resident complaints very seriously and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processesand procedures necessary to prevent a repeat occurrenceHere’s a summary of the situation:8/15: The resident reported a leak in their A/C unit.8/9/15: BO maintenance staff cleaned out the A/C drain lineLeak stopped.8/20: Resident reported a re-occurrence of the leak.8/20: BO maintenance cleaned out the A/C drain line once againAgain leak stopped.8/28: Resident reported another leak.8/28: BO cleaned out the A/C lines once more and called A/C contractors to investigate.9/4: A/C contractors inspected unit and advised BO to order replacement drain pans.9/4/ BO ordered replacement drain pans.9/Replacement drain pans were delivered and installed.9/Resident reported yet another leakThe A/C drain line was cleaned again.9/Resident reported another leak.9/BO maintenance cut out the sheetrock to gain access and clean further down the A/C drainlineA considerable amount of dirt and debris was removed.The apartment has been checked frequently since then and no further leaks have occurred.Although this issue has been resolved, we clearly took too long to fix itTo prevent a future re-occurrence, we have adopted the following policy: If any resident reports more than one incidence of a leaking drain lines within days, sheetrock will be cut to enable a deeper clean of A/C lines.We appreciate the trust residents place in us when they choose a Sandalwood property as homeWe genuinely strive to make our residents home as comfortable as possible, and in fact Sandalwood received a Satisfacts Resident Satisfaction AwardFrom time to time, however, mistakes are made, and this is obviously one of those timesWe truly regret the inconvenience and upset caused to this resident.Thank you for the bringing this incident to my attentionPlease feel free to contact me by email at *** if I can provide you with more information.Sincerely,*** ***
After much investigation and a call to Ms***'s insurance company we have found that Ms*** has had insurance in place since July of We have now credited Ms***'s account a total of $354.84.I hope this will take care of this errorIf their are more questions please feel free to
contact me.Thank you,*** *** ***?
Complaint: ***
I am rejecting this response because:
II have pictures of the air vents,ceilings and you can see mold on all vents and big spots on the ceiling/wall.When the upstairs was moving out I had to call maintenance in the middle of the nightOur bar ceiling was leaking and the maintenance guy said they left the sink runningCall office so that won't get molded and some with the spare room This is a very bad environment to live with the mold in the vents and on the ceilingEspecially in the events were good air supposed to come outWhen I talked to the maintenance guy and the girls at the office they said the upstairs aptwas in very bad conditionAnd I told them few times about the roachesAnd the new maintenance guy said it takes timeAnd for the record I told the girls that I left an entertainment center that was in good condition and a headboard that it was in good conditionI didn't want to leave it outside because it was rainingAnd that was all it was in there. I
Regards,
*** ***
October 23, 2015To: Revdex.comRE: Response to complaint #[redacted]. I am writing in response to a complaint that was made to the Revdex.com against Michigan Beach Apartments on 10/09/15. As the regional manager for Michigan Beach, I take all resident complaints very seriously...
and work with onsite staff to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrence. Here’s a summary of the situation: 5/2014: Intercom damaged preventing residents from remotely giving access to visitors. Residents asked to call security to let visitors in.6/2015: Resident requested repair of vinyl flooring6/2015: Resident requested countertops and cabinets be replaced6/2015. Resident’s rent was increased at renewal to market rate from $1030 to $1105 ($75 increase). Actions taken to resolve:A replacement door/intercom system has been ordered and will be installed on or before November 16, 2015.Kitchen cabinets and countertops have been ordered and will be installed on or before November 16, 2015Although the damage to the vinyl flooring was caused by the resident’s wheelchair, replacement vinyl has been ordered at no charge to the resident. This is scheduled to be installed on October 27, 2016. In addition her carpet has been cleaned and re-stretched.We met with the resident to review property-wide rent increases. She was satisfied that her rent was increased to the standard market rate.Although these issues are now being resolved, we clearly took too long to address them. To prevent a future re-occurrence, we have adopted the following policy: All resident requests for maintenance items must be made in writing and will be logged into a work order system. The regional manager will review all work orders that remain outstanding after two weeks to ensure that corrective action is taken in a timely manner.We appreciate the trust residents place in us when they choose a Sandalwood property as home. We genuinely strive to make our residents home as comfortable as possible, and in fact Sandalwood received a Satisfacts 2014 Resident Satisfaction Award. From time to time, however, mistakes are made, and this is obviously one of those times - we truly regret the inconvenience and upset caused to this resident. Thank you for the bringing this incident to my attention. Please feel free to contact me by calling our corporate office on 512.329.8480 if I can provide you with more information. Sincerely[redacted]VP of Resident Operations Yours truly, Bradley B. Clark
To: Revdex.com RE: Response to complaint #[redacted] I am writing in response to a complaint that was made to the Revdex.com against [redacted] Apartments. As the regional manager for [redacted], I take all resident complaints very seriously and work with onsite staff...
to uncover the facts, take corrective action to ensure resolution and institute any processes and procedures necessary to prevent a repeat occurrence. Here’s a summary of the situation and the actions taken to resolve: - Resident contacted the leasing office to report a need to have their apartment treated for roaches which was completed on March 20, 2017.- Once treated, no other calls were made asking for their apartment to be retreated prior to moving out.- The apartment above moved out May, 2017. This resident did leave behind a few boxes and pieces of furniture, however nothing unsanitary that would have caused or left behind roaches.- When this upstairs apartment was walked in order to schedule the upcoming make ready no roaches were found causing the need for a pest control treatment.- No leaks have been found in or around the a/c duct system which would cause mold in the ducts or vents. Over time, air vents do get dusty and need to be cleaned, which was the case in this situation.- The resident moved without giving proper written notice. As part of normal operating procedures for move outs without notice, the paperwork is completed and sent to the collection agency. We appreciate the trust residents place in us when they choose a Sandalwood community as home. We genuinely strive to make our residents home as comfortable as possible. Please feel free to contact me by calling our corporate office on [redacted] if I can provide you with more information. Sincerely [redacted] VP of Resident Operations Tell us why here...
As mentioned by the resident in the initial complaint. Management offered to allow the resident out of his lease as we disagreed in our views of this situation. That initial verbal offer was follow up in writing with the resident and an agreement signed on...
2/26/2018. The agreed upon move out date will be March 15, 2018 and the resident will owe prorated rent up to that point.
Good Morning Ms. [redacted],Regarding this complaint we do not dispute that a tree limb did fall on the car at [redacted] in Arlington. The pictures attached are of the healthy limb. We do not dispute that the tree limb did damage the residents car. The impasse in this...
situation revolves around the concern of liability. We understand the resident has asked that we repair the car. However, we view this situation as one covered under an automobile insurance policy. The tree limb falling was linked to the thunderstorms in the Arlington area that evening. Weather records as documented on the internet confirm wind gusts up to 25 miles per hour were recorded with this storm. This tree limb falling was an “act of God” as defined in the insurance business.Sandalwood Management and the owner of [redacted] did offer to pay for the residents insurance deductible. Unfortunately, the residents automobile insurance only covered collision liability. Comprehensive insurance was not included / purchased by the resident.We would like to help Miss P[redacted] in some way, as she is a valued resident, however fully covering this damage does not seem just as we were not negligent.[redacted]Director of Residential [redacted]rations VISION. DYNAMISM. PERFORMANCE. [redacted] * [redacted]
Revdex.com:All has been settled. Thank you .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in receipt of your complaint. If Ms. [redacted] stated that she would get this removed then I trust her and she will get it addressed.[redacted],What is the status on this situation?[redacted]