[redacted] stayed at The Ramada Quantico 7-29-16 for 1 night. [redacted] signed the Registration card upon check in, which clearly states "IF A GUEST IS FOUND TO HAVE SMOKED IN THEIR ROOM, THERE WILL BE A $500 CLEANING FEE CHARGED TO THE CREDIT CARD ON FILE". [redacted] smoked in the room, ash...
was found on the night stand and on the carpet. The room also smelled of heavy cigarette smoke. I have spoken with [redacted] several times and informed him there will be no refund. As [redacted] mentions, we have "NO SMOKING" signage in the room, on the guest room doors and exit doors through out the Hotel. Thank You.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] Ms. [redacted] stayed with us on 4-15-16. She had 2 rooms under her name . One of the rooms was smoked in. We found cigarette ash and the entire room smelled of smoke. The room was out of market for 1 week whilst we washed the carpet, drapes, all bedding and the...
walls were wiped down. Ms. [redacted] signed the registration form (Attached) when she checked in, which clearly states the $500 cleaning fee and penalty. There will be no refund made. Thank you Amrish P[redacted]Ramada Triangle/Quantico[redacted] Triangle VA 22172
[redacted] stayed at The Ramada Quantico 7-29-16 for 1 night. [redacted] signed the Registration card upon check in, which clearly states "IF A GUEST IS FOUND TO HAVE SMOKED IN THEIR ROOM, THERE WILL BE A $500 CLEANING FEE CHARGED TO THE CREDIT CARD ON FILE". [redacted] smoked in the room, ash...
was found on the night stand and on the carpet. The room also smelled of heavy cigarette smoke. I have spoken with [redacted] several times and informed him there will be no refund. As [redacted] mentions, we have "NO SMOKING" signage in the room, on the guest room doors and exit doors through out the Hotel. Thank You.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] Ms. [redacted] stayed with us on 4-15-16. She had 2 rooms under her name . One of the rooms was smoked in. We found cigarette ash and the entire room smelled of smoke. The room was out of market for 1 week whilst we washed the carpet, drapes, all bedding and the...
walls were wiped down. Ms. [redacted] signed the registration form (Attached) when she checked in, which clearly states the $500 cleaning fee and penalty. There will be no refund made. Thank you Amrish P[redacted]Ramada Triangle/Quantico[redacted] Triangle VA 22172
As per my conversation with [redacted] on 8-12-16. As a courtesy we are willing to reduce the cleaning fee from $500 to $250.