Olde Tyme Stuffe, Inc.

Major problem with a discrepancy between the type and number of items I consigned to Olde Tyme Stuffe and what was actually sold at auction. I consigned items to Olde Tyme Stuffe Auction House on [redacted] 2014. I submitted to this auction house a 10 page detailed Inventory of the items I wanted consigned for the [redacted] 2014 auction. My detailed Inventory Sheets included for each item submitted for consignment: the name of the item, a description of that item as well as the quantity of that item. The auctioneer [redacted] signed off on my Inventory that he received all of these items for consignment purposes. I gave [redacted] a copy of my Inventory and kept a signed copy for myself. According to the Consignor Statements I received from this auction house, my items were sold at the [redacted] 2014 auction, at a Discovery Auction on [redacted] 2014, and another Discovery Auction on [redacted] 2014. Over that period of time, I had to repeatedly call [redacted] in order to receive the payment due to me as well as the consignor statements and to receive these records in a timely manner. Upon the receipt of the Consignor Statements and the payments, I would immediately compare the items sold as well as the number of each item sold to my detailed Inventory Sheets. This is how I noted discrepancies between the items consigned by me and actually sold by this auction house.While the [redacted] Auction Consignor Statement was detailed enough for me to compare to my detailed Inventory Sheets, the subsequent Consignor Statements were vague and non-descriptive, making it increasingly difficult for me to assess which my items as well as the number of my items were sold during the Discovery Auction process. I called [redacted] numerous times over a that 3 month period of time to discuss my concerns regarding this matter. I wasn't able to get a resolution to my concerns and during this time felt I was treated less than professional in regard to this issue.Finally, I decided to send [redacted] a letter of complaint on [redacted] 2014 where I requested a termination of our business relationship. In this letter I outlined my displeasure regarding his business practices and lack of accountability in regard to the items I consigned to his auction house. In this same letter I itemized by type and quantity the discrepancies I found when I compared my detailed Inventory Sheets to the Consigner Statements I received from this auction house. To resolve this issue I requested from [redacted] payment for these missing items and/or a return of these items to me in a timely mannerIt has been 4 months since I sent this letter of complaint to [redacted] the auctioneer for the Old Tyme Stuffe Auction House and have yet to receive any resolution to my complaints. During this time I have called [redacted] 12 times in regard to my letter of complaint, where upon he keeps reassuring me that he is working on a response to my letter. I have yet to received a written response from [redacted] in regard to my Letter of Complaint. This is as of [redacted] 2015.I am losing my patience in regard to this issue and would like it resolved immediately by receiving payment for the missing items and/or a return of these items to me in a timely manner. It has been 8 months since I delivered my items to the Olde Tyme Stuffe Auction House.Desired SettlementThe settlement I am seeking is payment for the missing items I consigned to the Olde Tyme Stuffe Auction House and/or the return of these consigned items from this auction house to me in a timely manner. The missing consigned items are listed in the Letter of Complaint I sent to [redacted] auctioneer for the Olde Tyme Stuffe Auction House on [redacted] 2014. A copy of this letter is available as documentation to my complaint.Business Response The issue is not that Mrs. [redacted] hasn't been paid for her items. She has been paid for all of them. She doesn't like the descriptions that were used on the payout sheets because they weren't exactly what she had used on the consignment sheets. She had some items that she described more thoroughly and we listed them as miscellaneous. [redacted] has spoken with Mrs. [redacted] severam times and explained this to her. He went over some of the items with her verbally on the phone and tried to explain the process. Lower end items get grouped together in lots. We may say "smalls" or "paper" instead of listing each and every item. This is common practice and is in no way meant to deceive. It saves time and makes perfect sense when dealing with multiple similar items from the same consignor. [redacted] did tell her that we sold everything and all was accounted for and said we would try to go through her list and match them up for her more specifically but we simply haven't had time. It truly shouldn't be necessary but I can try to take another look at it. I don't believe she will be satisfied since it is going to be the same answer she has already been given but if I can make it clearer as to what the wording indicates I will do that.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Before I begin my rebuttal I would like to state that I am a record keeper and accountability is very important to me, especially when I consign my belongings to an auction house. Therefore I maintained the following records:A.) In preparation for the consignment of my items to the Olde Tyme Stuffe auction house:1.) I categorized and placed all small and medium sized items by type into numbered boxes.2.) I recorded all items including my large items onto my Inventory List. My Inventory List included columns entitled: "Box Number", "Items & Description", and "Number of Pieces per Item". B.) I maintained a Visit/Telephone Log, where I recorded the dates and conversations with Mr. [redacted] , owner of Olde Tyme Stuffe auction house, from [redacted] - [redacted] (*Complaint filed with Revdex.com on [redacted]C.) I filed all of the consignor statements I received from this business. I also recorded the check amounts, the date listed on each check as well as the date I actually received each check. D.) I expanded my Inventory List to include columns for "Auction [redacted] and "Discovery Auction [redacted] I used this format to record and to compare items listed on the consignor statements to my Inventory List. (* The [redacted] Discovery Auction consignor statement (dated [redacted] was too vague and it was impossible to compare the items sold to my Inventory List.)My Rebuttal to the Response from Old Tyme Stuffe Auction House is as follows:1.) Based on my comparison between my Inventory List and the Consignor Statements received from the Old Tyme Stuffe auction house, I have not received payment for all my items nor have all my items been sold. On [redacted] Mr. [redacted] owner of the Olde Tyme Stuffe auction house, told me that he sold all my items. I told him based on my records and his consignor statements that this was in fact not true. Mr. [redacted] then told me to send him a list of the "items in question". On [redacted] I sent Mr. [redacted] my Letter of Complaint where I listed the specific consigned items I wanted him to locate and either pay me for these items or return these items to me in a timely manner. 2.) I called Mr. [redacted] owner of the Olde Tyme Stuffe auction house, numerous times from [redacted] to [redacted] 2015 in order to obtain a written response to my Letter of Complaint and an accountability for my consigned items in question. My Visit/Telephone Log demonstrates, over that period of time, a pattern by Mr. [redacted] of providing false promises to me as well a failure to respond to my Letter of Complaint within an appropriate time frame. I have yet to receive a response letter from this business with an account of my consigned items in question and it is now approaching [redacted]3.) The first consignment statement I received from the Olde Tyme Stuffe auction house on [redacted] was very detailed and I was able to compare the items sold at the [redacted] Auction to my Inventory List. As for the two Discovery Auctions, the descriptions becameincreasingly more vague to nonexistent by the time I received my last consignor statement on [redacted] for a [redacted] Discovery Auction (dated [redacted] 4.) On [redacted] the day I delivered my items to Old Tyme Stuffe, I was told by Mr. [redacted] the owner of this business, that it would take two auctions for all my items to be sold. The first auction to take place on [redacted] and a second auction 4 weeks later. I didn't realized that my items were placed into a "discovery auction" until I received my second consigner statement on [redacted] for a [redacted] Discovery Auction. This is when it became increasingly difficult to account for my consigned items that were not sold at the initial [redacted] Auction. 5.) I would like Mr [redacted] owner of the Olde Tyme Stuffe auction house, to refer to my [redacted] Letter of Complaint, find the "consigned items in question" as listed in this letter and return them to me in a timely manner. If they have been sold then I want payment for these items. If they have been lost then I want fair market value for these items. On [redacted] Mr. [redacted] owner of the Olde Tyme Stuffe auction house, signed off on my Inventory List that he received my items for consignment, and in doing so I feel that it is his responsibility to be accountable for all my items that he holds in his possession as part of this consignment process!

On or about July 18, Mr. [redacted] of Old Tyme Stuffe, visited my home to view about 100 pieces of antiques. After viewing, he said if we allow him to auction these pieces, we would get between [redacted] dollars and maybe more if he had a good night at the auction. On August 1 my wife and I attended the auction and saw that our pieces were rapidly being sold. After not hearing from Mr. [redacted] for about 10 days I went to his auction house to ask for my money from the sale of my antiques. He responded that the check would be in the mail and that the check is for only [redacted] It's been about one month since the auction and I have still not received any compensation. Desired SettlementWhat was promised, to sell my antiques. What was agreed between both parties. Business Response Contact Name and Title: [redacted] AuctioneerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comIn regard to the complaint, I did visit Mr. [redacted] home. I can't remember the exact number of items I saw that day but I did attempt to provide an auction estimate for the items. I told Mr. and Mrs. [redacted] that I would expect the items to sell between $1XXX-XXXX. I did tell him that it would be possible to get more but I also informed him that this was an estimate and he could also get less. An estimate was provided but no promises were made as evident in the contract signed by the customer. I also told this client at our meeting that if he could get [redacted] from any other company or dealer in the antiques industry, that he should take it. This clearly did not happen since he chose to send his items to auction.In addition, I told Mr. [redacted] that my company would be willing to buy his items therefore it would be our company taking the risk at auction and I offered [redacted] for his items. He declined.It is correct that he, his wife and another couple came to the auction and stayed for approximately one hour. They saw what some of their items were selling for when they were here. It is not our policy to call consignor's after the end of the auction. It was clearly explained that they would receive compensation in 3-4 weeks after the auction with an itemized listing of what was sold, less our commission along with a check. In regard to his quoting that the check was for only [redacted] it needs to be noted that the amount of the check is actually for $1279.80 and this is after our fees. The actual gross amount for Mr. [redacted] items is [redacted] which falls well within the estimate that I supplied. He was also informed that some of his items did not sell and needed to be picked up. This also accounts for some value.Mr. [redacted] came to our place of business a week or so after the auction. He confronted me in the parking lot and started screaming at me. He was abusive, called me a liar and a thief and said we screwed him. I did my best to explain that we want his items to sell for as much as possible. The more the consignor makes, the more our company makes - it is a very simple concept. I have never dealt with an individual as unstable as this one. He ranted for 15-20 minutes ultimately saying that he would have donated the items! He asked if he had any recourse and I told him to contact the Revdex.com, the [redacted] or anyone else he felt he needed to contact. ! I ended the confrontation by getting into my vehicle, informed him that the check would be in the mail when it was due and I drove away. I know that we have conducted our business properly and professionally and was in no way worried that any wrongdoing took place. He had options to sell his items to us or to someone else and he chose to send them to auction. It is an educated risk that many people take and sometimes it works out in the best result possible and sometimes it can be disappointing. We do our best to give people an idea on what they can expect but we cannot predict the future with 100% certainty. It still depends on who attends the auction and what the market will bear. We cannot force our attendees to spend more! The items were sold on [redacted] 2013. At this writing, the check has been mailed to Mr. [redacted] which is within the legal timeframe of 30 days which we have to mail a check to any consignor. We have run into this type of situation a few times in the past 12 years of business but only when people are not realistic. They place their expectations on us but we are not responsible for that. We are in the auction business and do our best for both our auction customers and consignors. We have no other complaints against us and it is unfortunate that Mr. [redacted] is unhappy with his results. We did in fact do what was promised which was to sell Mr. [redacted] antiques as best we could.Final Consumer Response The response to my complaint was not satisfactory. It was answered with many false statements. 1. The estimate quote for the antiques collection of 115 pieces was for [redacted] Not the amount stated by Mr. [redacted] which was [redacted]2. No offer of [redacted] was made for the entire collection. He asked that my wife and I not sell individual pieces to any other dealer. He said that he was very interested in the whole collection and that through his auction, we would receive the most money.3. When I went to receive the payment two weeks after the auction, I was told that the check was in the mail. In fact, the check was mailed to me two weeks later, only after Mr. [redacted] received a letter from the Revdex.com. I know that I would not have received a check at all without the involvement of the Revdex.com.4. During the visit regarding payment for the antiques, two week after the auction, I certainly was not happy when he stated that the check for all of the antiques was for [redacted] and that it was in the mail.It is also not true that I called him a liar and a thief. The fact is that we had a heated discussion while Mr. [redacted] was seated in his car. After a few minutes he stored out of the car and approached me in a very aggressive and hostile manner. At this point, I felt threatened and scared. Only after Mr. [redacted] re-entered his car did I feel safe. I am ** years old and cannot handle any physical confrontations by Mr. [redacted]5. Nr. [redacted] sent us a list of items and said he sold 42 items. The fact is that we gave him 112 items. What happened to the other 70 items?6. When Mr.' [redacted] first visited my home, I asked him how he would know what items were sold, and for what amount. His answer was that all sales are computerized with the amount of each sale. At this point, all we have is his word for [redacted] He also stated that his fee would vary from 5-30% for each item sold. In fact, his fee for the items sold was 35%.In conclusion, my wife and I are asking for a minimum of [redacted] more, in line of what was agreed upon in his estimates, and which we are positive that he collected for these 112 pieces of antiques. Enclosed please find an itemized list of the items accepted by Mr. [redacted] on 7/19/13 and also a list submitted by him with the 40 items that he sold. Where are the 70 items not mentioned in his response to the Revdex.com.Thank you for your assistance in this matter.

On or about July 18, Mr. [redacted] of Old Tyme Stuffe, visited my home to view about 100 pieces of antiques. After viewing, he said if we allow him to auction these pieces, we would get between [redacted] dollars and maybe more if he had a good night at the auction. On August 1 my wife and I attended the auction and saw that our pieces were rapidly being sold. After not hearing from Mr. [redacted] for about 10 days I went to his auction house to ask for my money from the sale of my antiques. He responded that the check would be in the mail and that the check is for only [redacted] It's been about one month since the auction and I have still not received any compensation. Desired SettlementWhat was promised, to sell my antiques. What was agreed between both parties. Business Response Contact Name and Title: [redacted] AuctioneerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comIn regard to the complaint, I did visit Mr. [redacted] home. I can't remember the exact number of items I saw that day but I did attempt to provide an auction estimate for the items. I told Mr. and Mrs. [redacted] that I would expect the items to sell between $1XXX-XXXX. I did tell him that it would be possible to get more but I also informed him that this was an estimate and he could also get less. An estimate was provided but no promises were made as evident in the contract signed by the customer. I also told this client at our meeting that if he could get [redacted] from any other company or dealer in the antiques industry, that he should take it. This clearly did not happen since he chose to send his items to auction.In addition, I told Mr. [redacted] that my company would be willing to buy his items therefore it would be our company taking the risk at auction and I offered [redacted] for his items. He declined.It is correct that he, his wife and another couple came to the auction and stayed for approximately one hour. They saw what some of their items were selling for when they were here. It is not our policy to call consignor's after the end of the auction. It was clearly explained that they would receive compensation in 3-4 weeks after the auction with an itemized listing of what was sold, less our commission along with a check. In regard to his quoting that the check was for only [redacted] it needs to be noted that the amount of the check is actually for $1279.80 and this is after our fees. The actual gross amount for Mr. [redacted] items is [redacted] which falls well within the estimate that I supplied. He was also informed that some of his items did not sell and needed to be picked up. This also accounts for some value.Mr. [redacted] came to our place of business a week or so after the auction. He confronted me in the parking lot and started screaming at me. He was abusive, called me a liar and a thief and said we screwed him. I did my best to explain that we want his items to sell for as much as possible. The more the consignor makes, the more our company makes - it is a very simple concept. I have never dealt with an individual as unstable as this one. He ranted for 15-20 minutes ultimately saying that he would have donated the items! He asked if he had any recourse and I told him to contact the Revdex.com, the [redacted] or anyone else he felt he needed to contact. ! I ended the confrontation by getting into my vehicle, informed him that the check would be in the mail when it was due and I drove away. I know that we have conducted our business properly and professionally and was in no way worried that any wrongdoing took place. He had options to sell his items to us or to someone else and he chose to send them to auction. It is an educated risk that many people take and sometimes it works out in the best result possible and sometimes it can be disappointing. We do our best to give people an idea on what they can expect but we cannot predict the future with 100% certainty. It still depends on who attends the auction and what the market will bear. We cannot force our attendees to spend more! The items were sold on [redacted] 2013. At this writing, the check has been mailed to Mr. [redacted] which is within the legal timeframe of 30 days which we have to mail a check to any consignor. We have run into this type of situation a few times in the past 12 years of business but only when people are not realistic. They place their expectations on us but we are not responsible for that. We are in the auction business and do our best for both our auction customers and consignors. We have no other complaints against us and it is unfortunate that Mr. [redacted] is unhappy with his results. We did in fact do what was promised which was to sell Mr. [redacted] antiques as best we could.Final Consumer Response The response to my complaint was not satisfactory. It was answered with many false statements. 1. The estimate quote for the antiques collection of 115 pieces was for [redacted] Not the amount stated by Mr. [redacted] which was [redacted]2. No offer of [redacted] was made for the entire collection. He asked that my wife and I not sell individual pieces to any other dealer. He said that he was very interested in the whole collection and that through his auction, we would receive the most money.3. When I went to receive the payment two weeks after the auction, I was told that the check was in the mail. In fact, the check was mailed to me two weeks later, only after Mr. [redacted] received a letter from the Revdex.com. I know that I would not have received a check at all without the involvement of the Revdex.com.4. During the visit regarding payment for the antiques, two week after the auction, I certainly was not happy when he stated that the check for all of the antiques was for [redacted] and that it was in the mail.It is also not true that I called him a liar and a thief. The fact is that we had a heated discussion while Mr. [redacted] was seated in his car. After a few minutes he stored out of the car and approached me in a very aggressive and hostile manner. At this point, I felt threatened and scared. Only after Mr. [redacted] re-entered his car did I feel safe. I am ** years old and cannot handle any physical confrontations by Mr. [redacted]5. Nr. [redacted] sent us a list of items and said he sold 42 items. The fact is that we gave him 112 items. What happened to the other 70 items?6. When Mr.' [redacted] first visited my home, I asked him how he would know what items were sold, and for what amount. His answer was that all sales are computerized with the amount of each sale. At this point, all we have is his word for [redacted] He also stated that his fee would vary from 5-30% for each item sold. In fact, his fee for the items sold was 35%.In conclusion, my wife and I are asking for a minimum of [redacted] more, in line of what was agreed upon in his estimates, and which we are positive that he collected for these 112 pieces of antiques. Enclosed please find an itemized list of the items accepted by Mr. [redacted] on 7/19/13 and also a list submitted by him with the 40 items that he sold. Where are the 70 items not mentioned in his response to the Revdex.com.Thank you for your assistance in this matter.

Major problem with a discrepancy between the type and number of items I consigned to Olde Tyme Stuffe and what was actually sold at auction. I consigned items to Olde Tyme Stuffe Auction House on [redacted] 2014. I submitted to this auction house a 10 page detailed Inventory of the items I wanted consigned for the [redacted] 2014 auction. My detailed Inventory Sheets included for each item submitted for consignment: the name of the item, a description of that item as well as the quantity of that item. The auctioneer [redacted] signed off on my Inventory that he received all of these items for consignment purposes. I gave [redacted] a copy of my Inventory and kept a signed copy for myself. According to the Consignor Statements I received from this auction house, my items were sold at the [redacted] 2014 auction, at a Discovery Auction on [redacted] 2014, and another Discovery Auction on [redacted] 2014. Over that period of time, I had to repeatedly call [redacted] in order to receive the payment due to me as well as the consignor statements and to receive these records in a timely manner. Upon the receipt of the Consignor Statements and the payments, I would immediately compare the items sold as well as the number of each item sold to my detailed Inventory Sheets. This is how I noted discrepancies between the items consigned by me and actually sold by this auction house.While the [redacted] Auction Consignor Statement was detailed enough for me to compare to my detailed Inventory Sheets, the subsequent Consignor Statements were vague and non-descriptive, making it increasingly difficult for me to assess which my items as well as the number of my items were sold during the Discovery Auction process. I called [redacted] numerous times over a that 3 month period of time to discuss my concerns regarding this matter. I wasn't able to get a resolution to my concerns and during this time felt I was treated less than professional in regard to this issue.Finally, I decided to send [redacted] a letter of complaint on [redacted] 2014 where I requested a termination of our business relationship. In this letter I outlined my displeasure regarding his business practices and lack of accountability in regard to the items I consigned to his auction house. In this same letter I itemized by type and quantity the discrepancies I found when I compared my detailed Inventory Sheets to the Consigner Statements I received from this auction house. To resolve this issue I requested from [redacted] payment for these missing items and/or a return of these items to me in a timely mannerIt has been 4 months since I sent this letter of complaint to [redacted] the auctioneer for the Old Tyme Stuffe Auction House and have yet to receive any resolution to my complaints. During this time I have called [redacted] 12 times in regard to my letter of complaint, where upon he keeps reassuring me that he is working on a response to my letter. I have yet to received a written response from [redacted] in regard to my Letter of Complaint. This is as of [redacted] 2015.I am losing my patience in regard to this issue and would like it resolved immediately by receiving payment for the missing items and/or a return of these items to me in a timely manner. It has been 8 months since I delivered my items to the Olde Tyme Stuffe Auction House.Desired SettlementThe settlement I am seeking is payment for the missing items I consigned to the Olde Tyme Stuffe Auction House and/or the return of these consigned items from this auction house to me in a timely manner. The missing consigned items are listed in the Letter of Complaint I sent to [redacted] auctioneer for the Olde Tyme Stuffe Auction House on [redacted] 2014. A copy of this letter is available as documentation to my complaint.Business Response The issue is not that Mrs. [redacted] hasn't been paid for her items. She has been paid for all of them. She doesn't like the descriptions that were used on the payout sheets because they weren't exactly what she had used on the consignment sheets. She had some items that she described more thoroughly and we listed them as miscellaneous. [redacted] has spoken with Mrs. [redacted] severam times and explained this to her. He went over some of the items with her verbally on the phone and tried to explain the process. Lower end items get grouped together in lots. We may say "smalls" or "paper" instead of listing each and every item. This is common practice and is in no way meant to deceive. It saves time and makes perfect sense when dealing with multiple similar items from the same consignor. [redacted] did tell her that we sold everything and all was accounted for and said we would try to go through her list and match them up for her more specifically but we simply haven't had time. It truly shouldn't be necessary but I can try to take another look at it. I don't believe she will be satisfied since it is going to be the same answer she has already been given but if I can make it clearer as to what the wording indicates I will do that.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Before I begin my rebuttal I would like to state that I am a record keeper and accountability is very important to me, especially when I consign my belongings to an auction house. Therefore I maintained the following records:A.) In preparation for the consignment of my items to the Olde Tyme Stuffe auction house:1.) I categorized and placed all small and medium sized items by type into numbered boxes.2.) I recorded all items including my large items onto my Inventory List. My Inventory List included columns entitled: "Box Number", "Items & Description", and "Number of Pieces per Item". B.) I maintained a Visit/Telephone Log, where I recorded the dates and conversations with Mr. [redacted] , owner of Olde Tyme Stuffe auction house, from [redacted] - [redacted] (*Complaint filed with Revdex.com on [redacted]C.) I filed all of the consignor statements I received from this business. I also recorded the check amounts, the date listed on each check as well as the date I actually received each check. D.) I expanded my Inventory List to include columns for "Auction [redacted] and "Discovery Auction [redacted] I used this format to record and to compare items listed on the consignor statements to my Inventory List. (* The [redacted] Discovery Auction consignor statement (dated [redacted] was too vague and it was impossible to compare the items sold to my Inventory List.)My Rebuttal to the Response from Old Tyme Stuffe Auction House is as follows:1.) Based on my comparison between my Inventory List and the Consignor Statements received from the Old Tyme Stuffe auction house, I have not received payment for all my items nor have all my items been sold. On [redacted] Mr. [redacted] owner of the Olde Tyme Stuffe auction house, told me that he sold all my items. I told him based on my records and his consignor statements that this was in fact not true. Mr. [redacted] then told me to send him a list of the "items in question". On [redacted] I sent Mr. [redacted] my Letter of Complaint where I listed the specific consigned items I wanted him to locate and either pay me for these items or return these items to me in a timely manner. 2.) I called Mr. [redacted] owner of the Olde Tyme Stuffe auction house, numerous times from [redacted] to [redacted] 2015 in order to obtain a written response to my Letter of Complaint and an accountability for my consigned items in question. My Visit/Telephone Log demonstrates, over that period of time, a pattern by Mr. [redacted] of providing false promises to me as well a failure to respond to my Letter of Complaint within an appropriate time frame. I have yet to receive a response letter from this business with an account of my consigned items in question and it is now approaching [redacted]3.) The first consignment statement I received from the Olde Tyme Stuffe auction house on [redacted] was very detailed and I was able to compare the items sold at the [redacted] Auction to my Inventory List. As for the two Discovery Auctions, the descriptions becameincreasingly more vague to nonexistent by the time I received my last consignor statement on [redacted] for a [redacted] Discovery Auction (dated [redacted] 4.) On [redacted] the day I delivered my items to Old Tyme Stuffe, I was told by Mr. [redacted] the owner of this business, that it would take two auctions for all my items to be sold. The first auction to take place on [redacted] and a second auction 4 weeks later. I didn't realized that my items were placed into a "discovery auction" until I received my second consigner statement on [redacted] for a [redacted] Discovery Auction. This is when it became increasingly difficult to account for my consigned items that were not sold at the initial [redacted] Auction. 5.) I would like Mr [redacted] owner of the Olde Tyme Stuffe auction house, to refer to my [redacted] Letter of Complaint, find the "consigned items in question" as listed in this letter and return them to me in a timely manner. If they have been sold then I want payment for these items. If they have been lost then I want fair market value for these items. On [redacted] Mr. [redacted] owner of the Olde Tyme Stuffe auction house, signed off on my Inventory List that he received my items for consignment, and in doing so I feel that it is his responsibility to be accountable for all my items that he holds in his possession as part of this consignment process!

On or about July 18, Mr. [redacted] of Old Tyme Stuffe, visited my home to view about 100 pieces of antiques. After viewing, he said if we allow him to auction these pieces, we would get between [redacted] dollars and maybe more if he had a good night at the auction. On August 1 my wife and I attended the auction and saw that our pieces were rapidly being sold. After not hearing from Mr. [redacted] for about 10 days I went to his auction house to ask for my money from the sale of my antiques. He responded that the check would be in the mail and that the check is for only [redacted] It's been about one month since the auction and I have still not received any compensation. Desired SettlementWhat was promised, to sell my antiques. What was agreed between both parties. Business Response Contact Name and Title: [redacted] AuctioneerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comIn regard to the complaint, I did visit Mr. [redacted] home. I can't remember the exact number of items I saw that day but I did attempt to provide an auction estimate for the items. I told Mr. and Mrs. [redacted] that I would expect the items to sell between $1XXX-XXXX. I did tell him that it would be possible to get more but I also informed him that this was an estimate and he could also get less. An estimate was provided but no promises were made as evident in the contract signed by the customer. I also told this client at our meeting that if he could get [redacted] from any other company or dealer in the antiques industry, that he should take it. This clearly did not happen since he chose to send his items to auction.In addition, I told Mr. [redacted] that my company would be willing to buy his items therefore it would be our company taking the risk at auction and I offered [redacted] for his items. He declined.It is correct that he, his wife and another couple came to the auction and stayed for approximately one hour. They saw what some of their items were selling for when they were here. It is not our policy to call consignor's after the end of the auction. It was clearly explained that they would receive compensation in 3-4 weeks after the auction with an itemized listing of what was sold, less our commission along with a check. In regard to his quoting that the check was for only [redacted] it needs to be noted that the amount of the check is actually for $1279.80 and this is after our fees. The actual gross amount for Mr. [redacted] items is [redacted] which falls well within the estimate that I supplied. He was also informed that some of his items did not sell and needed to be picked up. This also accounts for some value.Mr. [redacted] came to our place of business a week or so after the auction. He confronted me in the parking lot and started screaming at me. He was abusive, called me a liar and a thief and said we screwed him. I did my best to explain that we want his items to sell for as much as possible. The more the consignor makes, the more our company makes - it is a very simple concept. I have never dealt with an individual as unstable as this one. He ranted for 15-20 minutes ultimately saying that he would have donated the items! He asked if he had any recourse and I told him to contact the Revdex.com, the [redacted] or anyone else he felt he needed to contact. ! I ended the confrontation by getting into my vehicle, informed him that the check would be in the mail when it was due and I drove away. I know that we have conducted our business properly and professionally and was in no way worried that any wrongdoing took place. He had options to sell his items to us or to someone else and he chose to send them to auction. It is an educated risk that many people take and sometimes it works out in the best result possible and sometimes it can be disappointing. We do our best to give people an idea on what they can expect but we cannot predict the future with 100% certainty. It still depends on who attends the auction and what the market will bear. We cannot force our attendees to spend more! The items were sold on [redacted] 2013. At this writing, the check has been mailed to Mr. [redacted] which is within the legal timeframe of 30 days which we have to mail a check to any consignor. We have run into this type of situation a few times in the past 12 years of business but only when people are not realistic. They place their expectations on us but we are not responsible for that. We are in the auction business and do our best for both our auction customers and consignors. We have no other complaints against us and it is unfortunate that Mr. [redacted] is unhappy with his results. We did in fact do what was promised which was to sell Mr. [redacted] antiques as best we could.Final Consumer Response The response to my complaint was not satisfactory. It was answered with many false statements. 1. The estimate quote for the antiques collection of 115 pieces was for [redacted] Not the amount stated by Mr. [redacted] which was [redacted]2. No offer of [redacted] was made for the entire collection. He asked that my wife and I not sell individual pieces to any other dealer. He said that he was very interested in the whole collection and that through his auction, we would receive the most money.3. When I went to receive the payment two weeks after the auction, I was told that the check was in the mail. In fact, the check was mailed to me two weeks later, only after Mr. [redacted] received a letter from the Revdex.com. I know that I would not have received a check at all without the involvement of the Revdex.com.4. During the visit regarding payment for the antiques, two week after the auction, I certainly was not happy when he stated that the check for all of the antiques was for [redacted] and that it was in the mail.It is also not true that I called him a liar and a thief. The fact is that we had a heated discussion while Mr. [redacted] was seated in his car. After a few minutes he stored out of the car and approached me in a very aggressive and hostile manner. At this point, I felt threatened and scared. Only after Mr. [redacted] re-entered his car did I feel safe. I am ** years old and cannot handle any physical confrontations by Mr. [redacted]5. Nr. [redacted] sent us a list of items and said he sold 42 items. The fact is that we gave him 112 items. What happened to the other 70 items?6. When Mr.' [redacted] first visited my home, I asked him how he would know what items were sold, and for what amount. His answer was that all sales are computerized with the amount of each sale. At this point, all we have is his word for [redacted] He also stated that his fee would vary from 5-30% for each item sold. In fact, his fee for the items sold was 35%.In conclusion, my wife and I are asking for a minimum of [redacted] more, in line of what was agreed upon in his estimates, and which we are positive that he collected for these 112 pieces of antiques. Enclosed please find an itemized list of the items accepted by Mr. [redacted] on 7/19/13 and also a list submitted by him with the 40 items that he sold. Where are the 70 items not mentioned in his response to the Revdex.com.Thank you for your assistance in this matter.