Oldies.com

Customer was refunded to her credit card ending in on 5/6/for shipping ins paid and for shipping charge incurredcustomer only pd for the item she recvd thank you

** *** was refunded for the unshipped item directly to his *** account on 9/12/14.*** refund $on 09/12/
Note: REFUND CM ***(copied info from his *** order)This complaint is the first time I was made aware of Customer's problemI am
sorry to hear he had a problem with CS rep but the CS rep was correct that ** *** should return the product he was unhappy for a refundOur return policy is clearly printed on every invoice.As a courtesy I will refund ** *** to his *** account today 9/15/for the items he was dis-satisified withTotal refund will be per customers request.(9/+ 9/= 28.22)Thank youTerri Z***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

As of 12/15/I show an open order placed by ** *** on 11/3/I saw it was reprinted on 12/10/but for some reason the warehouse has not invoiced it yetI gave it the warehouse manager today 12/15/and applied a discount to the orderThe customer has not been charged and will not
be charged until the product is invoiced and ready to ship.I think the customer misunderstood Bernie"I'll shoot you an email" was written not as a threat in any way, more a phrase that he was handling the order and would update customer via emailThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...

Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The business now admits that they ignored all of my requests prior to reporting this to the Revdex.com on 05/15. This exhibits the character of this business. People should NOT do business with this company.
Regards,
[redacted]

Customer placed order via oldies.com with bill to ship to as follows:
Billing Address

width="150">
Full Name:
[redacted]
Address Line 1:
[redacted]
City:
[redacted]
State:
**
Zip:
[redacted]
Country:
UNITED STATES
Phone:
###-###-####
Address Verified






Shipping Address

Full Name:
[redacted]
Address Line 1:
[redacted]
Address Line 2:
[redacted]
City:
[redacted]
State:
**
Zip:
[redacted]
Country:
UNITED STATES
Package was returned undeliverable by USPS on 7/1/14It appears the address was corrected and package was reshipped 7/31/14.As of 8/8/14 tracking info shows package is at [redacted] facilty available for pick up. Not sure why it has been delivered.I will refund customer today and file claim with USPS.Thank you

Customer was refunded 7.98 to her credit card ending in 5249 on 5/6/16.
1.00 for shipping ins paid and 6.98 for shipping charge incurred.
customer only pd 1.50 for the item she recvd
 
thank you

[redacted] has been put on the No-Cat list and his address has been removed from our system effective 5/15/14.

OUR REPLY STATED WE PROCESSED THE REFUND 5/6/16 - HER CREDIT CARD COMPANY DELAYED THE TRANSACTION TIL 5/10/16 NOT US

Complaint: [redacted]
I am...

rejecting this response because:
In the conversation I referenced, with the individual named in the company's response, said individual stated to me that he 'had just learned from Accounting' that my refund had, in fact, not been put through by the company until May 10, as my card company told me.
Website still lists availability of items to a specific quantity, which has been shown in my own case and in the case of other displeased customers, to be a false claim, as specific quantity claims have not reflected actual availability.
Checking on the items not present in my order, which I had been told by the second representative to "forget", as future availability was unlikely, the prices for almost every item have gone up, yet they are said to be a discount (of 10% off, in one case, e.g.). I wonder if my items were simply reserved to be able to offer at a price higher than what I had agreed to pay. Every item from my original order is now listed as available except for the 'single' I did pay for and receive.
Company website shows only positive reviews from Trustpilot, mostly 5star reviews, two 4star reviews.
General attitude has seemed to be 'we're the ones with all the product, deal with us', with rudeness, lies, and even contempt.
Since Revdex.com involvement I have received a voicemail from someone saying they are the owner, asking me to call back. I have only heard this message after business hours, so I have not called back.
I would like to mention again that this is not only taking up my time, but also my phone minutes, on a government-subsidized cellphone. (I am accessing the web through a borrowed phone, that happens to be somewhat broken).
Again, before the online intervention, I was basically brushed off. Every time the company has contacted me has been after I posted a review or filed/responded to the Revdex.com complaint. The customer service was very poor starting with the very first representative I spoke to, the details of which I haven't mentioned in this complaint. The general, overall character of this company has seemed to be one of deception, contempt for the customer, and apathy/carelessness, in my experience.
Again: The company's own representative admitted the refund was not processed by the company until May 10.
Regards,
[redacted]

Review: I placed an order on Dec 4. Within minutes of placing the order I called the company to inform them that I did not change the shipping address to reflect a different address than the billing address. The gentleman was very kind he made the change in the computer and said it will be shipped to the correct address. I paid additional money for expedited shipping. The package had not been received as of Dec 10. I called on that day and spoke to a gentleman who was also very nice and said he was not sure why it had not been processed and that he would send a message to the warehouse. As of the 13th still no package. I called in on the 13th and spoke to another gentleman who was definitely not as kind. He stated that the package had shipped and that he could not verify which address the package went to. I received an email on the 17th saying the package shipped that day, which was interesting because the gentleman on the 13th said it had shipped already. I called in on the 17th to ensure it went to the correct address and the woman I spoke to said it went to the original address I gave which is not where it was supposed to go. I began to complain to her and she said there was nothing she could do and that I would have to cal in on Monday the 22nd. I called in this morning, the 22nd, and asked for a manager. The woman I spoke to was less than friendly and she transferred me to a manager. I explained the situation. Let me also add that towards the middle of this chaos I was looking at there website and noticed they were registered with the Revdex.com and had a 31 complaints total and 11 were due to shipping, however the Revdex.com site says that they were good at handling the complaints and making sure they took care f the issues. The manager said honestly there best we can do now is let you receive the package and you ship it to the correct address. He did offer to refund a the cost of one of the movies totaling $4.98. I asked why I wasn't getting the $11.98 charge that I paid for shipping and he says we show that you were never billed for that and that they only charged for the movies as a courtesy. I said I was charged the full amount and he said that is not what we show. I figured maybe they had refunded that amount after the fact. We hung up and I checked my bank account and my [redacted] account. Bothe reflect the full charge with a refund today of $4.98 Dec 23. This is crazy!!!!!!! First off I paid extra shipping and for what. Customer service is ridiculous. This place is a joke. I am just beside myself as this package was for my boyfriend's grandpa who we were told at the beginning of the month may not make it to Christmas. I have no words to express. I am aware that this was not an extravagant purchase, but as a company this should have been handled in a professional matter. Thank you for your time.

On a side note I just received and email as Im filing the complaint showing the $4.98 refund and within the same email it shows the total charge was $31.21 which includes $11.98 for shipping. This is the same $11.98 that the manager said was not charged. Absolutely crazy.Desired Settlement: Better customer service should be a requirement. Please make sure to treat your customers with respect. I would like to at the very least of had the $11.98 refunded for the shipping I paid for. Their records show I was not charged, but I can provide proof that I was. I now have to pay additional money to have them shipped. All of my shopping this year for Christmas was done online and I was very satisfied until this purchase. I can say with out a doubt that I would never refer or purchase anything else from this company. This complaint Im sure will be read with a grain of salt from this company.

Business

Response:

A refund of 4.98 was issued to customers [redacted] account on 12/23/13

Here is a copy of the [redacted] refund report:

RefundTransaction Request #[redacted]

Struct (7 keys)

amt: 4.78

currencycode: USD

method: RefundTransaction

note: GIVE FREE ITEM INV [redacted] - INV MISSHIPPED

refundtype: Partial

transactionid: [redacted]

version: 84

timestamp: 2013-12-23T16:42:37Z

[redacted] Response

Struct (18 keys)

ack: Success

build: [redacted]

correlationid: [redacted]

Thank you

Review: I'd placed an order for 4 items on 10-18-2013. On 10-24-2013 I received a package containing half of my order. I called to let oldies.com know what'd happened. After explaining the problem I was told I would be notified via phone of the outcome. Apparently oldies.com can ethier choose to send the other items or issue a refund. I've not heard from anyone and I do not find this amusing at all. Also I have my original invoice that was generated when I placed the order in the amount of $34.45 and the paper invoice placed in the package states that $40.93 was charged to my cc.Desired Settlement: I want the other half of my order.

Business

Response:

Our records show inv [redacted] shipped to customer on 10/21/13. The customer was charged 40.93. The product totaled 33.95 and a shipping charge of 6.98 was charged in error. A refund for the shipping charge error was processed 10/25/13 to the customers [redacted] card. At this time I was not aware that the customer did not receive all three pieces as invoiced and will contact him today to resolve.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because

Here is the order invoice from 10-18-2013.:

Order #[redacted]

Order Shipped

Order Placed: October 18, 2013

Shipped: October 21, 2013

Review: The company offer a Free Shipping on orders over $100 dollars. I place my order for $111.83 and the time of process I notice shipping charges for $5.95! I contact Oldies.com customer service and explain that my order was showing charge for shipping and that needed to be corrected.

1- email response from oldies.com was that FREE Shipping did not included APO or military addresses. There is not shipping restrictions on their page stating that the shipping exclude APO.

2- My second email from customer service states that the Free Shipping only applies to PHYSICAL addresses and on the contiguous United States. My argument is that is not posted on their Shipping Restrictions Page and does not make any sense.

1- my APO it is a Physical address dedicated to ship to the men and women service outside the United States.

2- The vendor incurred in not additional expenses by delivering to my APO that is located in the 48 contiguous States .Desired Settlement: The company should revise his own shipping policy and restrictions and make it very clear what disqualify the customer from taken advantage of their misleading promotional practices.

I also find shocking that companies like this one still using poor excuses to discriminate against all of us that happen to be service the country overseas. It is obvious from their generic and mundane responses that they are not knowledgeable about what a military address is all about.

Very respectfully,

Business

Response:

This is the first request I have received from customer notifying me of the overcharge that was done in error. A refund of 5.98 has been processed to [redacted] through [redacted] today 4/16/13.

Thank you

Consumer

Response:

[A default letter is provided here, which indicates your acceptance of the business's response. If you wish, you may update it before sending it. ]]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want to make clear to oldies.com that I try on several occasions to work out the complaint with their customer service department, and they refuse on three different occasions. I kept all the refusal email if they care to review them.

Regards,

Review: Bait and switch. Items ordered based on photo of item showing it to be a NEW SEALED Japanese import CD. When item arrived it was an American release and had a cut-out mark on it. CS rep told me they sell music not pictures and I had no case for a return paid for by the company and even if I did return it on my own dime, they might NOT refund me because they sell music not pictures. If there is a picture of a product you are purchasing, the consumer has a right to believe the picture represents the product for sale... especially if there is no disclaimer saying the photo might not look like the item purchased. I also purchased 2 items and were sent the wrong items... once again I was told I would have to pay to ship them back!!! I told the rep another one of the items I purchased was not like the picture and this Vinyl Record also had many scratches on it.. I then asked to speak with another rep and at the same time the rep said he could not deal with me. I asked to be transferred to a specific Manager I have worked with in the past... was put on hold for 10 mins. then hung up on. I tried calling back later but the same CS rep keeps on answering. This CS Rep is NOT Customer focused. Also told rep one item did not ship and I was due a refund, he told me I already got the refund, I told him I had not, and that I paid with [redacted]...then he acknowledged that I might not have gotten my refund...yet...Desired Settlement: I WANT A REFUND, I want an apology, and I would like that CS rep to be made to go back to CS training. I get better CS from [redacted]!!!

Business

Response:

[redacted] was refunded 4.98 for the unshipped item directly to his [redacted] account on 9/12/14.[redacted] refund $4.98 on 09/12/2014.

Note: REFUND CM [redacted]. (copied info from his [redacted] order)This complaint is the first time I was made aware of Customer's problem. I am sorry to hear he had a problem with CS rep but the CS rep was correct that [redacted] should return the product he was unhappy for a refund. Our return policy is clearly printed on every invoice.As a courtesy I will refund [redacted] 23.24 to his [redacted] account today 9/15/14 for the items he was dis-satisified with. Total refund will be 28.22 per customers request.(23.24 9/15 + 4.98 9/12 = 28.22)Thank youTerri Z[redacted]

Review: on November 3rd I called this company and ordered $88.66 worth of videos. This is the 5th or 6th time I have ordered from this company and all previous times the orders were shipped about 1 week later and I received the order correctly etc. BUT THIS ORDER HAS STILL NOT SHIPPED ALMOST 6 WEEKS LATER. I have called this company about 4-5 times, sent them an email via their website, spoken to the order taker people on the phone and every time they said they would look into it and cannot understand why my order has not shipped. Finally on Monday December 2nd I called again and asked to speak to manager, and a BERNIE got on the phone said he would look into the problem, they have busy (which does not match what the order takers were saying) pulled up my order list of videos, said he doesn't see what the problem is, most of the videos are in house and he would call me back, I suggested instead sending me an email and BERNIE actually said something like "OK I WILL SHOOT YOU AN EMAIL". holy cow batman after looking at the videos I ordered (soldier documentaries, action movies, police cartoons, martial arts, japanese gangster flix) for somebody to actually say he will "shoot me" an email is in my opinion completely inappropriate if not actually threatening. anyway that was Monday 2 days ago, I still haven't gotten an email from Bernie, and I called my visa credit card today, this company still has not billed my credit card. I suppose I could wait another week and call them again but why bother ? I have already called these people 4-5 times and nothing has happened. I asked if the videos were out of stock or they needed some kind of age-verification (I'm 54 old geezer etc). Why won't they fulfill and ship my order even after me calling them 4-5 times ?Desired Settlement: I would definitely prefer that this company ship me these videos because again I have already ordered from them several times and their selection of videos is very good and they also send very good advertising but if those clowns don't want to ship this order because they are somehow making some kind of "political statement" about me ordering soldier & police videos (see current news events) well that is there problem for sure and I will definitely NEVER ORDER FROM THESE CLOWNS AGAIN AND MAKE SURE I SPEND THE NEXT 6 MONTHS COMPLAINING ABOUT THEIR POOR CUSTOMER SERVICE ON AS MANY INTERNET BLOGS AND FORUMS AS I CAN. i'm guessing I can do at least $10,000 worth of damage to their reputation. but really this is a total waste of my limited time mostly likely I will just order from [redacted] which generally has the same videos.

Business

Response:

As of 12/15/14 I show an open order placed by [redacted] on 11/3/14. I saw it was reprinted on 12/10/14 but for some reason the warehouse has not invoiced it yet. I gave it the warehouse manager today 12/15/14 and applied a 10.00 discount to the order. The customer has not been charged and will not be charged until the product is invoiced and ready to ship.I think the customer misunderstood Bernie. "I'll shoot you an email" was written not as a threat in any way, more a phrase that he was handling the order and would update customer via email.

Review: I placed an order on 4/15/and I paid extra for USPS priority 3-shipping with an estimated arrival date of 4/- 4/As of today I still have not received my orderI used the check order status feature on the website and all it has stated since I ordered is "being processed" under both fulfillment and shipmentThis is not a very informative tool and I am not sure if it is ever updatedSo I called Oldies.com to find out the statusI was told it would ship out today 4/That means it took days to fill my order when the processing time should only be about days(The website states most orders are filled in 1-days and in the shipping policy it states an order can be held from 1-days for the best fill rate of an order.) I believe there should be some kind of notification sent to the buyer that an order will not be processed in a timely fashion, like twice as long as expected, and an option given to the consumer to pay for the extra shipping to split the order Or maybe even the company could pick up the extra $shipping to ensure a customer could at least get part of their order on timeThis was a birthday gift that I was expecting to get within the max of days and now it will be more like daysI feel mislead in this company's efficiency and would have liked to have had more communication on the status of my order, especially since it would not be arriving in the estimated time frame.Desired Settlement: I would like to have some compensation for still not having the gift that I orderedAt least get a refund for my shipping cost, since I will be keeping the product-once I get itI would also hope adjustments could be made to the processing policy statement, so someone else is not mislead to believe an order would only be held for 1-days when it could actually be much longer than thatAnd maybe implement an email notification of processing issues resulting in better communication with your customers, making them repeat customers
Business
Response:
The order was sent to the warehouse on 4/16/and invoiced 4/24/This is within business daysThe estimate given is based on business days (Monday through Friday) as the warehouse is closed on the weekends and the product being availableIf product is in stock 2-day processing time is estimated and 5-business days - The upgraded shipping does not upgrade the processing time, it only expedites the package delivery upon shipping
I have refunded the customer $5/2/for the shipping charge incurred as a courtesy for the misunderstanding
Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: Had issues with this company on [redacted] back in February 2013. They are using false business practices and [redacted] had to file their A to Z claim to get my refund back [redacted] turned this over to their investigative team for the false business practices. Oldies are rude and hateful when you call them. I have tried to get them to remove me from their mailing list and they have refused to do so. They are being vindictive over what took place with [redacted] in February. I called [redacted] today 4-17-2013 and told them this company is still harassing me through my postal mail. They let me talk to a supervisor her name was [redacted] and she started another investigation on this company. She told me to go ahead and try to call Oldies back to tell them I had filed a complaint with [redacted] and was going to file one with the Revdex.com since they are accredited with you. They still refuse to remove me from their mailing list. So I need you to step in and get that taken care of for me. I just want the harassment to stop.Desired Settlement: I demand to be removed from their mailing list and the harassment stopped!

Business

Response:

Normally we filter our [redacted] customers so they do not receive catalogs. When this customer was set up on 2/12/13 the sales rep did not put in the reference we use to filter catalogs so when the catalog mailing list was run, this customer was put on the DVD catalog list since he placed an order for the DVD. I am not sure when the no-cat request was placed but his account as of 4/25/13 shows him removed from the mailing list. He may have been on the March list but going forward he should not receive any further mailings.

I also have removed his address to ensure no forward correspondence.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have ordered a music set "Country Hero's" that has been advertised at least 9 times on the site. Each time I got a notice "not available" with a refund. After the 2nd or 3rd time I wrote to them and received a call back from a gentleman. I do not remember his name, who spoke with me about the problem and I understood. He then told me next time they get it in he would put 1 aside for me. That never happened. They have since advertised it again as available, and I reordered it with the same results. The next to the last time I got an email it was in stock and within 5 minutes I went to the site and placed my order. Guess what? Out of stock and refund again. I just reordered it again and the site said 16 available, same result. I have emailed twice now with no response yet as to why this keeps happening to me. I even had it happen that I was given a cancelled order with refund and it was still advertised on the site as available. When I first started buying from the site they were very good with customer service, now I guess they are big enough it doesn't matter anymore. [redacted]Desired Settlement: When the set comes in again I want 1st preference on getting it! I don't even want it for free, I just want the set.

Business

Response:

The cd set [redacted] is currently out of print. I just checked Oldies.com and the status of this item is reflected as: Currently out of Print Future availability is unknown. Customers interested in this piece can leave their email address to be alerted if the manufacturer releases this item in the future. If [redacted] gets a notification that the item becomes available we ask that he call [redacted] at ###-###-#### to secure the order.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I called a spoke with [redacted] and we seemed to have come to an agreement on this. I am satisfied that he will keep his word.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called in to find out about an order I place on Friday October 11,2013. The amount taken out was less than what I had ordered and wanted to make sure that there was no errors and that Oldies.com was getting their full amount. When I called in I got a hold of [redacted] Ext [redacted] in the middle of me asking a question he just hangs up on me. I call back he answers again and when I tell him that I thought maybe we had been disconnected he scoffs and hangs up again. I call back again and he answers again I ask to speak to his supervisor. I tell the supervisor what happens and the supervisor says to me "Well what am I suppose to do about it?" I tell him to reprimand him for his actions and he ask me for the name and extension number. I give him the correct information and he tells me that he can't do anything tip tomorrow because [redacted] is already gone for the day. I tell him that is impossible because he was the one who just transferred me over to him. He says yeah but it will have to wait tip morning there is nothing he can do because [redacted] has left about 30 mins ago. I am an adult and do not deserve to be treated as if I was a child and if I am using a great amount of my money buying from your services I should be treated will value and good customer service and not be lied to. This situation was completely uncalled for.Desired Settlement: I feel as though that I should be contacted by a person of upper management and let us discuss how appropriate actions should ensue.

Business

Response:

I brought this complaint to the Operations Manager on 10/18/13. He left a message for [redacted] at 8:30am. We will have a meeting the the night crew to try and resolve how this customer was treated.

Thank you for bringing this to our attention.

Review: FROM THE DESK OF:
[redacted]: AA/BA
#[redacted] - [redacted]
March 11,
Re: A possible violation by a [redacted]business
To Whom It May Concern:
I'm requesting some help in having a [redacted] catalog company either
complete my order or refund my money for said orderOn Janauary 30, 2013, I
had forwarded to this company a check for $(See attached copy of payout
slip) along with a company mandated order form {See attached copy of order
form) to order cassette tapes
As you can see by this company's "SHIPPING METHOD", and the box I had
checked, my order should have been forwarded between "4-BUSINESS DAYS"In
addition, I had supplied the correct amount for said shipping costsMy order
should have arrived no later than than the 19th of FebruaryEven given for slow
mail
On February 24th,I had forwarded a letter to this company to find nut
what the howas(See attached copy of letter)And, after days
without hearing from them, this letter to your office to request some help to
my issue
As you may notice near this company's address, there is s symbol of your
logo to entice individuals to purchase products from this company without
fears of being taken for a ride, so-to-speakThere are others with whom I had
spoken with that attests that they cannot figure out why I haven't been given
my order when they've never had problems before
Therefore, I would truly appreciate it if you and the Revdex.com would intervene for me and find out if I can get my order completed or have my money refunded
back to me
Any help in this area would truly be appreciatedThank you for taking time
out of your busy schedule to honor my requestsLooking forward to a reply t o
this missive
ce: file
ENCLOSURES : x3Desired Settlement: I would truly appreciate it if you and the Revdex.com would intervene for me and find out if I can get my order completed or have my money refunded
back to me
Business
Response:
We recvd the order from [redacted] on 2/8/Our records show Inv [redacted] was billed on 2/8/At this time I can not provide a proof of delivery so I am reshipping the order USPS Priority Mail To: [redacted]The invoice number for the reshipment is [redacted]As of 3/12/I have no receipt of [redacted] letter inquiring on his order statusThis letter from the Revdex.com is the first time a problem with this order was brought to my attention
Thank you