Ole and Lena's Garage Door Service, LLC

I’ve reviewed the information sent by the customer. I did not find any correspondence from the customer as they’ve stated in the form of a protest letter. When the call was originally...

generated, we sent a technician out to repair a garage door opener or install one depending on age and or model of the existing. During that call, the service dispatcher did state to the customer of our minimum service and labor charges. They were ok with those charges and scheduled the appointment. What the technician found was when he arrived was the garage was full of personal items impeding the technicians ability to perform any work. The customer should have been conscience of this basic necessity prior to the technician’s arrival. Based on this, the technician should be allowed to charge for his time to drive to the customers home and for the time he spent discussing the options of whether to repair or replace.

Poor workmanship, worthless warranty, sharp business practices.

Ole and Lena's fitted a new garage door for my property, replacing the door, tracks, spring, etc. The door didn't close fully, I was advised it wasn't possible to make it do so as the ground wasn't completely level, I believed them but this later proved to be false and a good indication of their incompetent workmanship, and dire customer service. A few weeks later while trying to close the door, the tracks came away from the wall leaving the door hanging open. This was a Sunday afternoon, and I was advised they wouldn't do warranty work during an evening or on a weekend. As the open door constituted both a safety and security issue I had no option but to pay their call out fee - an exorbitant amount, around 50% of the total cost of the new door - with installation - in the first place. When the door was properly fixed it did fit properly and closed fully, and the technician apologized profusely for using such patently inappropriate fixings for the track in the first place. The door now works ok and the track seems fine - all well and good but I'm still out $400 because of their poor workmanship and worthless warranty