I took my leather coat to this shop for a repair I was told by the new owner that she had to send it off and I had to pre-pay we also agreed and she hand wrote on my ticket that if they could not repair it, she would call me and we would decide what to do at that time Three weeks had gone by and I called to see about my coat and was told it was there When I came in to pick it up the owner said they could not repair it but that they 'went ahead and cleaned it'When I asked for a refund since they could not fix the problem that I paid for, she told me no, that the price I paid was a 'good deal' for cleaning a coat like this When I explained to her that I did not pay for it to be cleaned but repaired, she basically ignored me and went onto the next customer.This was a very bad experience and I am sadden to see this once great local business belong to a person like this
I took my leather coat to this shop for a repair. I was told by the new owner that she had to send it off and I had to pre-pay. we also agreed and she hand wrote on my ticket that if they could not repair it, she would call me and we would decide what to do at that time. Three weeks had gone by and I called to see about my coat and was told it was there. When I came in to pick it up the owner said they could not repair it but that they 'went ahead and cleaned it'. When I asked for a refund since they could not fix the problem that I paid for, she told me no, that the price I paid was a 'good deal' for cleaning a coat like this. When I explained to her that I did not pay for it to be cleaned but repaired, she basically ignored me and went onto the next customer.This was a very bad experience and I am sadden to see this once great local business belong to a person like this.
I took my leather coat to this shop for a repair I was told by the new owner that she had to send it off and I had to pre-pay we also agreed and she hand wrote on my ticket that if they could not repair it, she would call me and we would decide what to do at that time Three weeks had gone by and I called to see about my coat and was told it was there When I came in to pick it up the owner said they could not repair it but that they 'went ahead and cleaned it'When I asked for a refund since they could not fix the problem that I paid for, she told me no, that the price I paid was a 'good deal' for cleaning a coat like this When I explained to her that I did not pay for it to be cleaned but repaired, she basically ignored me and went onto the next customer.This was a very bad experience and I am sadden to see this once great local business belong to a person like this
I took my leather coat to this shop for a repair. I was told by the new owner that she had to send it off and I had to pre-pay. we also agreed and she hand wrote on my ticket that if they could not repair it, she would call me and we would decide what to do at that time. Three weeks had gone by and I called to see about my coat and was told it was there. When I came in to pick it up the owner said they could not repair it but that they 'went ahead and cleaned it'. When I asked for a refund since they could not fix the problem that I paid for, she told me no, that the price I paid was a 'good deal' for cleaning a coat like this. When I explained to her that I did not pay for it to be cleaned but repaired, she basically ignored me and went onto the next customer.This was a very bad experience and I am sadden to see this once great local business belong to a person like this.