Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you Dr. O'[redacted] for looking into this matter. I did receive the first 2 bills, however the last one was never sent to me. I lived at the same address until April of 2014 so I don't understand why it wouldn't have reached me. Even after I moved, I legally changed my address and all of my mail was forwarded it to me, so again, if your office attempted to reach me at any point in 2014, they would have been able to do so. I did in fact let you staff explain to me why there was an outstanding bill the first time I called and while I did not agree with the reasoning, we came to the agreement that your staff was going to mail me the bill with the outstanding amount and once your office receives my check, your staff would contact the collection agency and take my name off the list. Again, I didn't receive anything and got another phone call from the collection agency. When I called your office back, I was told that I should have just sent in a check and that I was unprofessional for not paying my bill. Yes, I was angry on the phone but your staff was just as hostile so nothing was resolved. Whether this situation was caused by miscommunication or lack of professionalism, I do not want to receive any more phone calls from the collection agency. As I told your staff on the phone, I will pay what I owe because of the care I received from you, but I refuse to send in money unless I have a bill.
Regards,
[redacted]
Revdex.com,I have investigated and researched this matter within my office. The claimant was treated several times at my office without issue. She was then discharged 6/12/13 from care. A large portion of her bill went towards her deductible, therefore, she was responsible for the balance and billed for...
the outstanding amount. Upon billing several times, 6/17/13, 6/24/13, 7/9/13, and 2/2/15, her bill was not paid or came back undeliverable with no forwarding address. Attempts to reach her were unsuccessful. It is not the responsibility of any office to search for or track down a patient or client that has moved and left no forwarding address. She was then sent to our collection agency in order to find her, and resolve her outstanding bills and fees for services rendered. The claimant then contacted our office, the aformentioned facts were attempted to be explained to her, but she did not accept nor allow my staff to explain why she had an outstanding bill, nor allow us to find a mutually benficial resolution. She also stated she would pay the outstanding bill, but to date has not. She was also hostile on the phone and would not let the staff talk in order to fully explain or resolve the issue. This situation could have been easily resolved. This is an unfortunate situation that I wish to resolve amiably with mutual satisfaction. In 23 years of business, niether my office nor myself has ever had a Revdex.com complaint against us. We take pride in that, our office policies and procedures, and commitment and service to our patients. Thank you for the opportunity to reply to this complaint. I look forward to a professional, courteous, and mutually beneficial resoultion to this issue and complaint. Respectfully,Michael J. O'[redacted], DC
Revdex.com, Inc.,I respectfully counter-reject, and state the fact that this claimant can not accept nor understand that her fees for service went to her insurance deductible which the patient is responsible for. This is a common insurance procedure and situation. Again, she was treated well at my office, and discharged from care without incident. She did not pay at the time of service, she moved and did not leave a forwarding address, and has not yet paid her outstanding bill that was billed twice to her new address per her request. Whenever she has called my office she is rude, impatient, condescending, and disrespectful to my staff without any attempt to understand and solve the issue politely and amiably. We would have been more than happy to work with her had this situation been approached differently. She has been sent her bill numerous times, and upon her recent phone request had the bill sent two more times, yet no payment has been recieved for the outstanding bill for service that went towards her deductible. I will certainly send the Revdex.com the same bill as requested that shows the dates of service. what went towards her deductible, and what is owed, even though it has been submitted several times already for her review. Again, this is the first time in 23 years my office has ever had a Revdex.com complaint which demonstrates our efficient and standard office policies and prodecures, dedication to our patients, and ethics of myself and my staff. I welcome the Revdex.com to call my office to interview my staff concerning this issue and get our side of the story. I look forward to resolving this issue asap and moving on. Thank you for your time and cooperation.Respectfully,Michael J. O'[redacted], DC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you Dr. O'[redacted] for looking into this matter. I did receive the first 2 bills, however the last one was never sent to me. I lived at the same address until April of 2014 so I don't understand why it wouldn't have reached me. Even after I moved, I legally changed my address and all of my mail was forwarded it to me, so again, if your office attempted to reach me at any point in 2014, they would have been able to do so. I did in fact let you staff explain to me why there was an outstanding bill the first time I called and while I did not agree with the reasoning, we came to the agreement that your staff was going to mail me the bill with the outstanding amount and once your office receives my check, your staff would contact the collection agency and take my name off the list. Again, I didn't receive anything and got another phone call from the collection agency. When I called your office back, I was told that I should have just sent in a check and that I was unprofessional for not paying my bill. Yes, I was angry on the phone but your staff was just as hostile so nothing was resolved. Whether this situation was caused by miscommunication or lack of professionalism, I do not want to receive any more phone calls from the collection agency. As I told your staff on the phone, I will pay what I owe because of the care I received from you, but I refuse to send in money unless I have a bill.
Regards,
[redacted]
Revdex.com,I have investigated and researched this matter within my office. The claimant was treated several times at my office without issue. She was then discharged 6/12/13 from care. A large portion of her bill went towards her deductible, therefore, she was responsible for the balance and billed for...
the outstanding amount. Upon billing several times, 6/17/13, 6/24/13, 7/9/13, and 2/2/15, her bill was not paid or came back undeliverable with no forwarding address. Attempts to reach her were unsuccessful. It is not the responsibility of any office to search for or track down a patient or client that has moved and left no forwarding address. She was then sent to our collection agency in order to find her, and resolve her outstanding bills and fees for services rendered. The claimant then contacted our office, the aformentioned facts were attempted to be explained to her, but she did not accept nor allow my staff to explain why she had an outstanding bill, nor allow us to find a mutually benficial resolution. She also stated she would pay the outstanding bill, but to date has not. She was also hostile on the phone and would not let the staff talk in order to fully explain or resolve the issue. This situation could have been easily resolved. This is an unfortunate situation that I wish to resolve amiably with mutual satisfaction. In 23 years of business, niether my office nor myself has ever had a Revdex.com complaint against us. We take pride in that, our office policies and procedures, and commitment and service to our patients. Thank you for the opportunity to reply to this complaint. I look forward to a professional, courteous, and mutually beneficial resoultion to this issue and complaint. Respectfully,Michael J. O'[redacted], DC
Revdex.com, Inc.,I respectfully counter-reject, and state the fact that this claimant can not accept nor understand that her fees for service went to her insurance deductible which the patient is responsible for. This is a common insurance procedure and situation. Again, she was treated well at my office, and discharged from care without incident. She did not pay at the time of service, she moved and did not leave a forwarding address, and has not yet paid her outstanding bill that was billed twice to her new address per her request. Whenever she has called my office she is rude, impatient, condescending, and disrespectful to my staff without any attempt to understand and solve the issue politely and amiably. We would have been more than happy to work with her had this situation been approached differently. She has been sent her bill numerous times, and upon her recent phone request had the bill sent two more times, yet no payment has been recieved for the outstanding bill for service that went towards her deductible. I will certainly send the Revdex.com the same bill as requested that shows the dates of service. what went towards her deductible, and what is owed, even though it has been submitted several times already for her review. Again, this is the first time in 23 years my office has ever had a Revdex.com complaint which demonstrates our efficient and standard office policies and prodecures, dedication to our patients, and ethics of myself and my staff. I welcome the Revdex.com to call my office to interview my staff concerning this issue and get our side of the story. I look forward to resolving this issue asap and moving on. Thank you for your time and cooperation.Respectfully,Michael J. O'[redacted], DC