Oleson Tree Service, LLC

We were working next door when one of my guys noticed major deadwood and limbs over the house he approached her walked through her yard her all the facts about her trees gave her a price of 1000 to tell two large trees for 350 a piece and 300 to haul a wood pile. ... she said she couldn't afford the price so we only charged her for the two trees total beichefjng 700. We finished the job next door around 5:30 processed over to her yard and got started. 7:00 the customer approached us informed us she had to leave instead she wrote us out a check I informed her we would me done that evening well I misinformed her we doc not complete everything all we had left wad 3 pieces of wood. The v next several days the weather was cold and wet we did not send our guys out. In the fourth gay she called and told my father that we only trimmed one tree and hauled no wood. So this brings up to the following week we sent out guys over trimmed way more than we discussed these guys were never informed about the two pieces of wood now she is demanding $350.00 ball for two pieces of wood she never got charged for I am more than happy to pick up the wood but she says she does m other want us in her yard.

I am rejecting this response because: The details are not accurate in the responseThe original quote was for $not $I left at 4:30pm not 7pmVery little time was spent trimming both trees (the first time, I wasn't there but returned and saw the amount of branches cut down off the front tree, and the second time, they came after dark and cut off branches off the back tree for a half hour) and no one ever checked in with me either in person or over the phone about whether it was done to my satisfaction, which it was notWhen I wrote my check in advance of the work being done--which I shouldn't have done--the fellow assured me that satisfaction was guaranteed and they wanted me to be happyI am not happy at all and neither are my neighbors across the street who paid more than I did and lost out even more, as their work was also unfinished.The reason why I no longer want them in my yard is because weeks passed before I gave up on them coming back to pick up the two pieces of wood that remainI made several phone calls and was told several times that they would be back to finish the work and they didn'tLevi called me on New Year's Eve saying he would be in the area and wanted to talk to me on Monday the 2nd, I assume to discuss finishing the work and/or picking up the wood; I left a message saying I was out of town but would be back on Monday nightI never received a call backI also don't want them back in my yard because I've submitted this complaint and don't trust that they would do good work nowI would rather have a partial refund

On 1/my co worker Dustin and crew were working around the house of *** and *** ***From my understanding he quoted them I believe it was that day or the following day they agreed to do the workDustin arrived back at the shop that evening gave me the info on job I scheduled
the job for the next available timethe only numbers that *** and *** *** should've had would be the number on the flyer which goes to *** Oleson the owner of the company and the numbers on the contract Which go to him again and myself neither of us received any phone call from ***s onto 3/when the work was performed The owners myself were both out of town on a medical emergency 1/hours into the job contractor Mike called and explain the situation and informed me that the job was almost completed I offered *** and *** *** to take off the off the original priceFor the misunderstanding I was not informed that they canceled and decided to go with another company They agreed to take off the regular price and my guys were to stop immediatelyA little over an hour contractor Mike called again and said the job was completed and said The ***s have them doing more work than what was on the original bill so therefore I did not feel The discount was necessary Over a week went by with texts and phone calls to the ***s no response then got in contact with *** *** we finally came to an agreement sent them the contract waiting on payment also for the record the owner *** Oleson call the ***s he was discounting them another hundred Dustin no longer works for Oleson's due to customer relations he was on the job for no more than six days and was like oh I apologize for any inconvenience I hope everything Is resolvedComplaint InformationComplaint ID:Filed with:Revdex.comSRiver Ridge CircleBurnsville, MN 55337Phone:(651) 699-1111Fax:(651) 695-2488Email:[email protected]:http://www.Revdex.com.org/minnesotaD...⇄ Filed:2/14/2017Consumer InformationName: Address:Minneapolis, MN 5544 Evening Phone: Fax:None ProvidedEmail:Business InformationBusiness Name:Oleson Tree Service, LLCAddress:Little Falls, MN 56345 Complaint DetailsPerformed work days after we told their salesman we decided to go with another companyI have proof through a text messageI spoke to one of the owner's Levi and he said he would take $off the bill and we came to the agreement of $This is after he hung up on my husband when he went back on the agreement and said he would lose money if he gave us a discountUnbelievable since we never hired them and there is no signed contract for them to due the workWe agreed to the discount because by the time I got home from the gym they had almost cut all of the treesI received a cold-call visit on 1/27/from Oleson's Tree ServiceThe person whom I assumed was the owner introduced himself as DustinHe asked if he could give me a free consultation about our trees and what he thought needed to be doneSince we have just moved to the area recently, the yard was going to be our priority this year and the trees needed to be trimmedDustin talked at length about all the things he thought we should do to our trees and bushes, both now and in the futureHe gave me a quote of $1800, which included trimming several branches, removing a pine tree and cutting down some diseased bushesHe was very convincing at the time and everything sounded goodHe didn't have any contracts on him but wrote on a piece of paper what he planned on doing and took my name and address and gave me his cell numberHe asked if we were going to be around the next day and said he would be by between 9-10am to show my husband what he was planning on doing and to bring a contract for us to review over the weekendBy 10:am the next day, 1/28/17, he hadn't shown up yet so I left him a voicemail stating that we had plans for the day and if he was still coming byI texted him and finally received a text back stating that he had a family emergency and was running behindAt this point, I started seeing red flags and thought it was very unprofessional that he didn't bother to call us to let us know he was running lateI decided to reach out to the website Next Door to see if anyone had used the tree serviceMy neighbor next door saw my post and recommended I contact his arborist to get a second opinionI made an appointment with him for the next dayAt 2:30, Dustin arrived to show my husband what he planned on doing and my husband pointed out that there were two trees outside of the fence that needed to be trimmedDustin said it would be an extra $to trim the trees outside of the fence bringing the total to $Dustin then proceeded to write up a contract for us to review overnight and he would pick it up the next dayAfter he left I went online to checkout their website and only found a dead linkI then searched for reviews of the company and found several very bad reviews on Jody's BookAt this point we decided to go with the other arborist our neighbor recommendedI texted Dustin to let him know we have decided to go with someone else and I thanked him for his timeHe replied, “Yep.” We never signed the contract and through it awaydays later on 2/3/17, while I was at the gym, the company showed up without my permission, without a call and without a signed contract and had finished 3/of the workI was in shock and didn’t quite know what to doThe contractor, Mike, called the owner and put me on the phone with himI assumed it was Dustin but it was a guy named Levi and he said his father and himself owned the companyLevi was apologetic, but also conveniently clueless as to how the mistake was madeBecause the work was virtually complete by this time, he offered to take $off the estimateWe reluctantly accepted the offer, if only to be done with the situationThe contractors left without a final walk through and without leaving an invoiceI already had a check written out to give to themLevi texted me the invoice later that night and wanted to be paid that evening via credit card numberThe invoice he sent me did not reflect the $discount so I asked him to send it again and he sent the same invoice without the discountWe then noticed that they did not trim the two trees outside of the fence and I texted him letting him know that he’s company could either come back and finish the job and be paid $or we would pay $if they didn’t come backNot a peep from himMy husband called him on the phone and Levi said he couldn’t apply the discount now because of how long his men worked and he would end up losing moneyExcuse me!? We told him he’s be lucky to be paid at all because they were never approved to perform the work in the first placeAt this point he hung up on my husbandWe’ve had no contact sinceSomething we find strangely unsettlingWe have filed a civil report with the police and contacted the City of PlymouthThe don’t have a peddling license for Plymouth and the police will be contacting themUpdate: Levi called my husband on Feb 10, and asked if he should finish cutting the two trees they missedMy husband said noLevi and my husband, Rich, agreed on the price of $We have not received an invoice and want this whole unpleasant experience settled so we can move on.Desired Outcome/SettlementDesired Settlement:Billing AdjustmentSo far they have refused to send us an updated invoiceWe just want to be done with this company and pay the amount agreed upon for their serious mistake which is $1500.Complaint DetailsNature of Complaint:Billing or Collection IssuesDate Problem Occured:2/3/12:00:AMDate(s) Complained:2/3/12:00:AM 2/4/12:00:AM2/7/12:00:AMPurchase Date:2/3/12:00:AMSalesperson:None Provided, DustinComplaint Details (cont.)Product/Service:Tree ServiceModel #:None ProvidedAccount #:We never signed a contractOrder #:None ProvidedPurchase Price:0.0000Payment:NoNone ProvidedDisputed Amount:0.0000aggreed on the price I sent in the contract Price and payment have been agreed-upon I believe this was just a misunderstanding Dustin does that work with us due to customer relations

We were working next door when one of my guys noticed major  deadwood and  limbs  over the house he approached her walked through  her yard  her all the facts about her trees gave her a price of 1000 to tell two large trees for 350 a piece and 300 to haul a wood pile. ...

she said she couldn't afford the price so we only charged her for the two trees total beichefjng 700. We finished the job next door around 5:30 processed over to her yard and got started. 7:00 the customer approached us informed us she had to leave instead she wrote us out a check I informed her we would me done that evening well I misinformed her we doc not complete everything all we had left wad 3 pieces of wood. The v next several days the weather was cold and wet we did not send our guys out. In the fourth gay she called and told my father that we only trimmed one tree and hauled no wood. So this brings up to the following week we sent out  guys over trimmed way more than we discussed  these guys were never informed about the two pieces of wood now she is demanding $350.00 ball for two pieces of wood she never got charged for I am more than happy to pick up the wood but she says she does m other want us in her yard.

On  Sunday, April 3 The customer and myself walked the entire property and Marked  which trees he wanted removed  gave him a price of thousand dollars he agreed to do the work I got my crew and we got started we completed almost a quarterly the work  We return on the fourth...

 it was at that time we saw a additional 10 trees that we did not mark the night before. To save any arguments We went  ahead removed the additional trees  and ground all stumps. It was at that time we noticed a large oak tree completely dead we offered to remove it for 750.00 they agreed to do the work we completed the job that day.   About two weeks later we received a phone call from the customer saying we missed 15 to 20 more buckthorn and a dozen or stumps I returned his call letting him know that we were extremely busy and I would be out to take a look when I got a chance.  Returned a couple days to find 20+ trees marked at that time we realized he was trying to get a lot more work done than what was discussed.  Once again to save any headaches or arguments we brought the crew back for a third time took down all the Merc trees ground all the stumps  we removed an extra 15 trees in that area and remove to brush piles that out was not marked or talked about to try the site satisfy the customer. I think he was figuring after he marked the first 20 trees that was not discussed we went ahead and did it it would be easy for him to do it again The wife and myself walk the property to make sure everything was complete she was happy agreed that the job was done and paid us.  Two or three weeks had passed he called for the third time saying we missed some more Marked trees I told him there is n way your wife and I walked through the yard and there were no more Mark trees with orange ribbon tied around the tree.  I tried everything I could to make this customer satisfied going back to the property removing 40+ trees that were not originally discussed grinding out extra stumps for him don't matter how many times we went back and did extra work for this customer he would never be satisfied.

I am rejecting this response because: The details are not accurate in the response. The original quote was for $800 not $1000. I left at 4:30pm not 7pm. Very little time was spent trimming both trees (the first time, I wasn't there but returned and saw the amount of branches cut down off the front tree, and the second time, they came after dark and cut off branches off the back tree for a half hour) and no one ever checked in with me either in person or over the phone about whether it was done to my satisfaction, which it was not. When I wrote my check in advance of the work being done--which I shouldn't have done--the fellow assured me that satisfaction was guaranteed and they wanted me to be happy. I am not happy at all and neither are my neighbors across the street who paid more than I did and lost out even more, as their work was also unfinished.The reason why I no longer want them in my yard is because weeks passed before I gave up on them coming back to pick up the two pieces of wood that remain. I made several phone calls and was told several times that they would be back to finish the work and they didn't. Levi called me on New Year's Eve saying he would be in the area and wanted to talk to me on Monday the 2nd, I assume to discuss finishing the work and/or picking up the wood; I left a message saying I was out of town but would be back on Monday night. I never received a call back. I also don't want them back in my yard because I've submitted this complaint and don't trust that they would do good work now. I would rather have a partial refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After talking directly with Oleson, they agreed to come over and finish the stump grinding work. They came over today and completed everything to my satisfaction.