Hi ***,I apologize for your bad experienceI think that some things were misinterpretedYour warranty was submitted to indmar, they are having issues with their warranty registrations onlineOnce a motor sits on a shelf for so long they do not recognize the # for the motor in the warranty registration link onlineI sent in the email to register your engine, which is their protocol for these motorsIndmar never translated your information into their program from my emailAll paperwork has been sent in so that your warranty work can be taken care ofI hope your experience with your Sanger boat will be better at this point
We do not believe to be at any fault with [redacted] Please forward any further correspondence to our attorney that has documentation for thisThank you and God bless!
Complaint: [redacted] I am rejecting this response because: much of what Coral wrote was either spin or simply not true? It's like the "telephone" game where she is probably the 3rd person to have been told the story(I have never talked to her about any issues) and she is either unaware of the situation or just adding her incorrect spin on the facts? For starters, they flat out lied to me about the condition of the upholstery and then told me I(ME) could deliver it back to them, rather than what Coral writes about them "offering to simply pick up the boat." ? We came to the $to fix the worst of the cushions, and it was me who was tired of dealing with them so I just took their offer to be done with them? Secondly, I'm not sure why months later is a shock? It's basic common sense, but let explain further since apparently this is a confusing point for Olinger Marine? I bought the boat in the winterIt was winterized when I bought it? Need I say more? Doesn't that in itself show it will be sitting in a garage for a while?? ? I told them it wasn't going to get it's maiden voyage until spring and it wasn't a problem for them in negotiating for that guarantee? In regards to the guarantee, I don't doubt they didn't know about the problem in their shop? In the shop on a "fake a lake," there is no load on the engine? Even in the water(in neutral) there wasn't an issue? It came when the engine was under load going through the water, or pulling a boarder? That is the reason for the maiden voyage guarantee, to guarantee against defects not known? And I think it's comical they are trying to blame me for a bad fuel pump? This is where Coral obviously has no idea what was done because it's so far from accurate...It was a fuel problem(The fuel pump sends fuel after all), the pump couldn't put out the fuel required under load? It had nothing to do with electrical, nor did I touch any part of the electrical system? My boat mechanic changed a fuel filter, spark plugs and other even more basic maintence(all of which I was quite clear on as I sat with him watching him do it all despite Coral and Olinger Marine trying to blame this all on my boat mechanic going rogue)? Did they really want me to call them to "ask" them if I could do maintenance on my boat while it was out of the water?? Once it goes in, it doesn't come out until the end of the summer, so when would they rather I do every man maintenance?? They told me when I bought the boat they would have somebody local take a look at it if there was a problem, but that tune changed with the problem? On my maiden voyage when I found the problem, then they demanded I drive it to Idaho, over hours away, so I could pay them to diagnose it? I didn't want money, I didn't demand payment, I just wanted this fixed since I was sold hook line and sinker on their pitch they did this all the time(referring to people buying sight unseen)? They are the epitome of a really bad used car dealership? Once you walk out the door, apparently all warranties and "nice-ities" go out the window? They are blaming a bad fuel pump on an oil change and spark plug replacement? I could have asked for them to reimburse me for my boat mechanics labor, but instead I'm only asking for them to live up to half of their guarantee, just asking for them to reimburse me for ONLY the part the fixed the problem, the fuel pump? If Olinger Marine doesn't want to honor their word and guarantee as a dealership, then they shouldn't be in business and should be shut downIf I bought the boat as-is(as they apparently think they did and with every opportunity explain it that way), then we wouldn't be in this situation? That not being the case, they are responsible for correcting faults found in the maiden voyage guarantee.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It appears they are ok with their current position of not honoring their warranties and have nothing further to saySeems the process would be complete with me being unsatisfied with their resolution so I am not sure how the Revdex.com concludes this mitigation process?
Hi ***,I apologize for your bad experienceI think that some things were misinterpretedYour warranty was submitted to indmar, they are having issues with their warranty registrations onlineOnce a motor sits on a shelf for so long they do not recognize the # for the motor in the warranty registration link onlineI sent in the email to register your engine, which is their protocol for these motorsIndmar never translated your information into their program from my emailAll paperwork has been sent in so that your warranty work can be taken care ofI hope your experience with your Sanger boat will be better at this point
We do not believe to be at any fault with [redacted] Please forward any further correspondence to our attorney that has documentation for thisThank you and God bless!
Complaint: [redacted] I am rejecting this response because: much of what Coral wrote was either spin or simply not true? It's like the "telephone" game where she is probably the 3rd person to have been told the story(I have never talked to her about any issues) and she is either unaware of the situation or just adding her incorrect spin on the facts? For starters, they flat out lied to me about the condition of the upholstery and then told me I(ME) could deliver it back to them, rather than what Coral writes about them "offering to simply pick up the boat." ? We came to the $to fix the worst of the cushions, and it was me who was tired of dealing with them so I just took their offer to be done with them? Secondly, I'm not sure why months later is a shock? It's basic common sense, but let explain further since apparently this is a confusing point for Olinger Marine? I bought the boat in the winterIt was winterized when I bought it? Need I say more? Doesn't that in itself show it will be sitting in a garage for a while?? ? I told them it wasn't going to get it's maiden voyage until spring and it wasn't a problem for them in negotiating for that guarantee? In regards to the guarantee, I don't doubt they didn't know about the problem in their shop? In the shop on a "fake a lake," there is no load on the engine? Even in the water(in neutral) there wasn't an issue? It came when the engine was under load going through the water, or pulling a boarder? That is the reason for the maiden voyage guarantee, to guarantee against defects not known? And I think it's comical they are trying to blame me for a bad fuel pump? This is where Coral obviously has no idea what was done because it's so far from accurate...It was a fuel problem(The fuel pump sends fuel after all), the pump couldn't put out the fuel required under load? It had nothing to do with electrical, nor did I touch any part of the electrical system? My boat mechanic changed a fuel filter, spark plugs and other even more basic maintence(all of which I was quite clear on as I sat with him watching him do it all despite Coral and Olinger Marine trying to blame this all on my boat mechanic going rogue)? Did they really want me to call them to "ask" them if I could do maintenance on my boat while it was out of the water?? Once it goes in, it doesn't come out until the end of the summer, so when would they rather I do every man maintenance?? They told me when I bought the boat they would have somebody local take a look at it if there was a problem, but that tune changed with the problem? On my maiden voyage when I found the problem, then they demanded I drive it to Idaho, over hours away, so I could pay them to diagnose it? I didn't want money, I didn't demand payment, I just wanted this fixed since I was sold hook line and sinker on their pitch they did this all the time(referring to people buying sight unseen)? They are the epitome of a really bad used car dealership? Once you walk out the door, apparently all warranties and "nice-ities" go out the window? They are blaming a bad fuel pump on an oil change and spark plug replacement? I could have asked for them to reimburse me for my boat mechanics labor, but instead I'm only asking for them to live up to half of their guarantee, just asking for them to reimburse me for ONLY the part the fixed the problem, the fuel pump? If Olinger Marine doesn't want to honor their word and guarantee as a dealership, then they shouldn't be in business and should be shut downIf I bought the boat as-is(as they apparently think they did and with every opportunity explain it that way), then we wouldn't be in this situation? That not being the case, they are responsible for correcting faults found in the maiden voyage guarantee.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It appears they are ok with their current position of not honoring their warranties and have nothing further to saySeems the process would be complete with me being unsatisfied with their resolution so I am not sure how the Revdex.com concludes this mitigation process?