Olio Devices

Initial Business Response / [redacted] (1000, 7, 2016/01/25) */ Due to the busy holiday season, and the face that we are a very young and small company, our support team was behind on responding to customersWe were able to respond to the Mr [redacted] 's request and have since issued a full refund for their purchase

Initial Business Response /* (1000, 7, 2016/01/25) */
Due to the busy holiday season, and the face that we are a very young and small company, our support team was behind on responding to customersWe were able to respond to the Vauter's and have since issued a full refund for their purchase

Initial Business Response /* (1000, 5, 2016/01/13) */
Sent return label to customer on January 5th, tracking number XXXXXXXXXXXXThe package is currently in transitAs soon as it arrives to our office and passes *** our inspection process to ensure that the merchandise has not been damaged we
will issue a full refund
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 6, 2016/01/06) */
customer support has responded and has helped to resolve the issues I was having with the deviceI am satisfied with their response and no longer need to pursue refund at this time

Initial Business Response /* (1000, 7, 2016/01/25) */
Due to the busy holiday season, and the face that we are a very young and small company, our support team was behind on responding to customers. We were able to respond to the Mr. [redacted]'s request and have since issued a full refund for their...

purchase.

Initial Business Response /* (1000, 5, 2016/01/25) */
Olio is a small, early stage company and we just went through our first product launch. A few features listed on our website were not available when the devices first shipped. Many have since been added, and the rest will be available shortly....

For example, the timezones feature was in beta testing when the product shipped but is now being released in a software update this month. The Product Changes section in the Terms on our website disclose that such a discrepancy may occur: www.oliodevices.com/terms.
As a small company, we explicitly state that we do not take international orders and will not ship internationally. This customer is in the Netherlands, and must have had a friend or family member ship the watch to him from the US. We honor our return policy of 30 days, and if the watch is returned to us we will issue a full refund, but we do not have the resources to accept international returns and we are not set up in customs to do so. Again, if the merchandise is returned (undamaged) we will honor our return policy and issue a full refund.

Initial Business Response /* (1000, 5, 2015/12/31) */
[redacted] was issued an RMA on December 23rd and according to the tracking number that we have on file it is set to be delivered to our office on January 4th. We inform customers that it may take up to 10 days to process a return. We have been in...

direct contact with the customer and have processed his return using our standard process. He will be receiving a refund provided his return complies with our return policy.