Olive Drive Animal Hospital

We have removed the client entirely from our call system. Thank you for bringing to our attention this other company called Vitality LLC. We will look into the phone systems to see if this is on our end or there is a third party involved We sincerely appologize if this created any
type of inconvenience

Thank you for bringing this to our attention, we will work this through with the client we will be in touch soon

We have reviewed the file and will be reaching out to the client. *** Brucato is the new head of installation and he has done an amazing job of working with clients. Rest assured we will resolve the client's concernsPlease also note, that dispite the clients skepticism, *** and his
wife were in fact very sick during this time frame. We hope that in speaking with ***, your faith can be restored. *** can be reached at *** *** *** then selecting the prompt for service, then asking for ***

Ok, we will see

Please note that the windows have been installed for longer than a 'few months'This job was installed on 7/16/ Also, the client called us on March 24th, regarding a leak that was in their home. After reviewing the windows on April 8th, it was agreed that an independent
inspection would occur with by a third party roofing company. During that visit, the roofer determined that the leak was emanating from the roof itself. It is unfortunate for the customer and we remain empathetic; however, we did not cause the leak in the house

Mr***,Thank you for bringing your concern to our attention.We have set up a service with our technician Peter for you on March 21st from 1-5.If you have any other concerns or questions please give us a call. Thank you,Castle Windows

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***

We have finally made contact with the customer and we are set for an inspection of the installation tomorrow at 10am with our service manager, Bob D. Thank you,Castle Windows

PLease note that this complaint had referred to the New York State Attorney Generals office and we have been directed to have ALL communication go through them. The client is well aware of this

The windows are years old and still under warranty. Getting replacement parts for such a window is not always a quick process.Items have to be sourced. We are calling the client now to set them up for an appointment

ON FEBRUARY 11,CASTLE WINDOWS SENT THEIR MANAGER, PETER FROM THE CEDAR GROVE, NJ LOCATION TO FINALIZE THE ISSUE WITH THE WRONG WINDOW GRIDS FOR THE LIVING ROOM. WONDERFUL NEWS!!!!! PETER INSTALLED THE CORRECT WINDOW AND VERY HAPPY TO REPORT THAT ALL THE WINDOWS NOW WORK PROPERLY, ALL DAMAGED FRAMEWORK HAS BEEN REPAIRED AND THE WINDOWS LOOK BEAUTIFULTHE SALES MANAGEMENT (ROBERT M*** AND BRIAN C***) DID FOLLOW UP THAT SAME DAY AND APOLOGIZED FOR ALL THE INCONVENIENCES. WE HAVE BEEN RE-ASSURED BY SALES MANAGEMENT THAT THEY WILL ALWAYS BE THERE IF WE SHOULD NEED ANYTHING ELSE IN THE FUTURE. A HAPPY ENDING TO A ROUGH START... *** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because I did indeed call the establishmentThey gave me a service date and never showed and no call
Regards,
*** ***

MrB***, We are in receipt to your complaint and we apologize greatly for taking so long to fix your problem due to miscommunication and recent holidays. We have reset your appointment for today and I am aware that the technician is currently at your home.We have changed your phone
number in our system so that should no longer be a problem for you. If there is anything else needed please do not hesitate to contact us.Again, we are very sorry and we'll be more than happy to help you with any other service problems you might run into in the future

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:this installation was not as contracted as a one piece install,  Castle sent their employee to measure and verify the installation prior to fabricating the custom door,  what they made did not fit to no fault of the home owner. This coupled with a gap a half inch left under the door for over a month caused the home owner added expenses in heating cost as well as controlling bug infestation. Home owner stands by his request to have the pieced together installation removed and replaced to have door installed to as contracted one piece configuration or refund of $3,245.00 contracted price.
Regards,
[redacted]

This job has been cancelled, so it is a moot point.

THIS JOB IS NOT COMPLETE WITH CASTLE WINDOWS.  THE CORRECT WINDOW HAS BEEN ORDERED AND THE COMPANY CALLED ON FEBRUARY 2, 2017 AND SET UP APPOINTMENT FOR INSTALLATION OF THE CORRECT WINDOW ON SATURDAY, FEBRUARY 11, 2017. I WILL SEND AN UPDATE AFTER FEBURARY 11, 2017. THE FINANCIAL ISSUE HAS TO STILL TO BE ADDRESSED AND RESOLVED.  [redacted]

Victor from our office has reached out to the gentleman and they are currently working on a resolution

We are sorry if this occurred, please let us know if you would like us to come out and spot remove the dirt from the carpet were you are saying there is a spot