Paranoid owner/employeesThey must have had a lot of angry customers in the pastRequired a $deposit just to drop off my generator for repairWouldn't tell me what they did on it or bring it out from the back until I paid the balance When I brought it in I explained the symptoms explicitly and even suggested that the high altitude jet may be causing the "hunting" on idle issueThe unit has less than hours use on it and I've had it about a year and a halfIt ran fine for the first couple of times I used it, and then it started hunting on the low idle positionI could reduce the hunting by pulling out the choke about half way, but at low rpm it would still hunt some When I went to pick it up, the total bill was $(they charged my credit card the balance before they would tell me what was wrong with it)They indicated they "cleaned the carb" among other things, including replacing a perfectly good spark plugThe following is verbatim from their bill under "technicians other comments": "Due to high altitude jetting, unit will hunt at this elevation under no load/ECO throttle conditionsHigh altitude jetting is not normally required for operation under elevationUnit now runs correctly." Except it doesn't run correctly nowIt runs exactly like it did when I brought it in for "hunting" at idleHe admits that it's a jetting problem and that it will hunt at this altitude, but doesn't replace the jetAnd then says it now runs correctlyAnd they charged me $For NOTHINGWhen I complained, the guy said "The technician said it wouldn't idle when he tried to start itIt idles now." I'd point out that there is nothing about that on the invoice under work completedI told him it idled just like it does now, hunting at the lower ECO setting rather dramaticallyI explained the jet issue again and he said, "You bring me the jet for lower altitude and we'll put it in for free." He said he couldn't order the jet himself I put the high altitude jet in myself, per the manufacturers recommendation (they say it's required for over ftelevation, and we live at ft.)I told him I'd never be back and hoped he could sleep at nightDon't use these guysThey are rude, paranoid, and lack any sense of customer service whatsoeverPlus they ripped me off for $
Paranoid owner/employeesThey must have had a lot of angry customers in the pastRequired a $deposit just to drop off my generator for repairWouldn't tell me what they did on it or bring it out from the back until I paid the balance
When I brought it in I explained the symptoms explicitly and even suggested that the high altitude jet may be causing the "hunting" on idle issueThe unit has less than hours use on it and I've had it about a year and a halfIt ran fine for the first couple of times I used it, and then it started hunting on the low idle positionI could reduce the hunting by pulling out the choke about half way, but at low rpm it would still hunt some
When I went to pick it up, the total bill was $(they charged my credit card the balance before they would tell me what was wrong with it)They indicated they "cleaned the carb" among other things, including replacing a perfectly good spark plugThe following is verbatim from their bill under "technicians other comments":
"Due to high altitude jetting, unit will hunt at this elevation under no load/ECO throttle conditionsHigh altitude jetting is not normally required for operation under elevationUnit now runs correctly."
Except it doesn't run correctly nowIt runs exactly like it did when I brought it in for "hunting" at idleHe admits that it's a jetting problem and that it will hunt at this altitude, but doesn't replace the jetAnd then says it now runs correctlyAnd they charged me $For NOTHINGWhen I complained, the guy said "The technician said it wouldn't idle when he tried to start itIt idles now." I'd point out that there is nothing about that on the invoice under work completedI told him it idled just like it does now, hunting at the lower ECO setting rather dramaticallyI explained the jet issue again and he said, "You bring me the jet for lower altitude and we'll put it in for free." He said he couldn't order the jet himself
I put the high altitude jet in myself, per the manufacturers recommendation (they say it's required for over ftelevation, and we live at ft.)I told him I'd never be back and hoped he could sleep at nightDon't use these guysThey are rude, paranoid, and lack any sense of customer service whatsoeverPlus they ripped me off for $
Paranoid owner/employeesThey must have had a lot of angry customers in the pastRequired a $deposit just to drop off my generator for repairWouldn't tell me what they did on it or bring it out from the back until I paid the balance When I brought it in I explained the symptoms explicitly and even suggested that the high altitude jet may be causing the "hunting" on idle issueThe unit has less than hours use on it and I've had it about a year and a halfIt ran fine for the first couple of times I used it, and then it started hunting on the low idle positionI could reduce the hunting by pulling out the choke about half way, but at low rpm it would still hunt some When I went to pick it up, the total bill was $(they charged my credit card the balance before they would tell me what was wrong with it)They indicated they "cleaned the carb" among other things, including replacing a perfectly good spark plugThe following is verbatim from their bill under "technicians other comments": "Due to high altitude jetting, unit will hunt at this elevation under no load/ECO throttle conditionsHigh altitude jetting is not normally required for operation under elevationUnit now runs correctly." Except it doesn't run correctly nowIt runs exactly like it did when I brought it in for "hunting" at idleHe admits that it's a jetting problem and that it will hunt at this altitude, but doesn't replace the jetAnd then says it now runs correctlyAnd they charged me $For NOTHINGWhen I complained, the guy said "The technician said it wouldn't idle when he tried to start itIt idles now." I'd point out that there is nothing about that on the invoice under work completedI told him it idled just like it does now, hunting at the lower ECO setting rather dramaticallyI explained the jet issue again and he said, "You bring me the jet for lower altitude and we'll put it in for free." He said he couldn't order the jet himself I put the high altitude jet in myself, per the manufacturers recommendation (they say it's required for over ftelevation, and we live at ft.)I told him I'd never be back and hoped he could sleep at nightDon't use these guysThey are rude, paranoid, and lack any sense of customer service whatsoeverPlus they ripped me off for $
Paranoid owner/employeesThey must have had a lot of angry customers in the pastRequired a $deposit just to drop off my generator for repairWouldn't tell me what they did on it or bring it out from the back until I paid the balance
When I brought it in I explained the symptoms explicitly and even suggested that the high altitude jet may be causing the "hunting" on idle issueThe unit has less than hours use on it and I've had it about a year and a halfIt ran fine for the first couple of times I used it, and then it started hunting on the low idle positionI could reduce the hunting by pulling out the choke about half way, but at low rpm it would still hunt some
When I went to pick it up, the total bill was $(they charged my credit card the balance before they would tell me what was wrong with it)They indicated they "cleaned the carb" among other things, including replacing a perfectly good spark plugThe following is verbatim from their bill under "technicians other comments":
"Due to high altitude jetting, unit will hunt at this elevation under no load/ECO throttle conditionsHigh altitude jetting is not normally required for operation under elevationUnit now runs correctly."
Except it doesn't run correctly nowIt runs exactly like it did when I brought it in for "hunting" at idleHe admits that it's a jetting problem and that it will hunt at this altitude, but doesn't replace the jetAnd then says it now runs correctlyAnd they charged me $For NOTHINGWhen I complained, the guy said "The technician said it wouldn't idle when he tried to start itIt idles now." I'd point out that there is nothing about that on the invoice under work completedI told him it idled just like it does now, hunting at the lower ECO setting rather dramaticallyI explained the jet issue again and he said, "You bring me the jet for lower altitude and we'll put it in for free." He said he couldn't order the jet himself
I put the high altitude jet in myself, per the manufacturers recommendation (they say it's required for over ftelevation, and we live at ft.)I told him I'd never be back and hoped he could sleep at nightDon't use these guysThey are rude, paranoid, and lack any sense of customer service whatsoeverPlus they ripped me off for $