I agreed over the phone for one additional hour to find out what is wrong with my truck I was billed for more time than was agreed to was told he did not have to show additional time to bill me for it I told him over the phone not to do the recall work on my truck as I was going somewhere else they did it anyway said it did not matter what I said
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @htctech.net When Ms [redacted] car was initially diagnosed we had no reason to believe there was anything stuck in the seat trackWe continued under the most logical assumption-defective partWhen we had the track and seat dissassembled adequately to diagose and see the parts we found the pen stuck in the trackGeneral Motors will not contribute any money in anyway to something not working properly that is not their faultWe had no part in this damage either and as a result we will offer no adjustmentMs [redacted] was called as soon as we knew what the problem was and she approved the $charge on the 9th of July at 2:pm by phone with our service advisor
01/04/The mediator left a VM message for the CONS, asking him to call [redacted] D [redacted] at 1- [redacted] The mediator also notified the CONS that the coating on his vehicle is covered by a warranty and that theOCJ Dodge dealership at [redacted] can help with this issue even though the Buick dealership has been sold.01/11/The mediator left a VM message for the CONS Have you called [redacted] D [redacted] to discuss your concerns?01/19/The mediator left a VM message for the CONS.01/25/(The mediator spoke to MrsCONS.) My husband is never home during the day and you can only reach him by phone after 6:PM I can't answer any of your questions about this case other than to say that my husband has been in touch with [redacted] C [redacted] at the dealership I will ask my husband to call and leave you a message.02/01/The mediator left a VM message for the CONS: [redacted] C [redacted] has notified the Revdex.com that he has recently spoken to you several times Mr [redacted] also told the Revdex.com that he believes that this matter has been resolved and that you are satisfied Because the mediator is unable to reach you during business hours, and because you have not left any messages to contradict what Mr [redacted] is reporting, you case will be closed If you wish to provide further information you may leave a voice mail message for me
Please note Mr [redacted] 's buyers order with initials at "Nothing else owed or promised" In addition there is a copy of the "we owe" that shows nothing promised Included there is also a copy of an Autocheck Report showing the car has not been wrecked-that would not reflect a dent that was not repaired Also please review RO # [redacted] wear he returned with a vibration that we resolved with $worth of tires at no charge On RO [redacted] you will also see that we replaced a cluster lens and repaired a chin spoiler Mr [redacted] did buy a used car at a used car price and we have done all that we can and or intend to at no charge The value that he received is easily equal to the money he paid for this car
The intent was to cover sales tax which was estimated on the buyers order and determined exactly in the finance process The amount already refunded reflected the exact amount of tax that had to be paid Here is the check for the balance since the customer feels that is what is due sent Certified-Return Receipt Requested today
We bought a used car for my son and as soon as the paperwork was done and the car was paid for by cash......the problems startedWe were told the car needed to undergo a safety check and a thorough cleaning and that we would be able to pick up the car the following Monday, days laterWe agreed Come Monday, we were never contacted so we had to contact themA part was ordered and wouldn't come in till that FridayAlthough a bit annoyed, it was a safety part and we needed the car to be safeThe car was finished a day early and when we picked it up it wasn't clean at allAs a matter of fact there were still open tampons in the truckThere was also less than 1/tank of gasI called the manager and he apologized and asked to have it dropped off a second time and they would clean it, fill our tank with gas and he would throw in a car wash and waxing Second time we picked up the car, after leaving it for almost hours, the car didn't look much better than the first timeI called the manager again and spoke to a different manager this timeHe said his guys cleaned it very thoroughly and didn't know anything about the car wash and waxing from the previous conversationsHe also said it is not the companies policy to send used cars off the lot with more than 1/tank of gasThis manager promises to send a $gas card in the mail since it was not cleaned to our satisfactionHe also tried to pull the "you bought the car AS IS", but I told him the cleaning was part of the original deal To this day, approxmonth later, we have yet to receive anything from this company
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Please see the attached document giving details regarding this issueAt this point we do not intend to offer any adjustment as we have no control over this issue
My experience with this company is worth sharingThey failed to have all the paperwork completed at the time of trade inWithout a POA, they sold the turn vehicleWhen trying to get them the title, there was miscommunication instead of handling the matter professionally and directly they pushed it over to their attorneyThe attorney didn't have the correct information, then threatened meI am applaud by the rude, unprofessional customer service and representation of this companyI recommend others to stir clear if they don't want to be dehumanized by these people
I PURCHASED A DODGE CHALLENGER THAT OBVIOUSLY HAS BEEN WRECKED ON THE PASSENGER SIDE, THE PASSENGER DOOR AND BLACK TRIM ON TOP OF THE DOOR ARE SEVERLY SCRATCHED UP.I HAVE ALSO NOTICED A CREASE IN THE DOOR AS WELLI HAVE SPOKEN WITH [redacted] ***, [redacted] AND [redacted] [redacted] PROCEEDS TO TELL ME WELL YOU KNOW YOU PURCHASED A USED CARI HAVE HAD THE CAR IN FOR SERVICE TWICE SINCE MY PURCHASE ON 7-30-ON MY LAST VISIT I WAS TOLD BY SERVICE THAT THE GLASS AND TRIM WERE NOT UNDER ANY KIND OF WARRANTY AND THAT SALES DID NOT WANT TO PARTICIPATE IN FIXING THEM
I purchased a Dodge Truck on 0214/When I signed the sales contract it shows the dealership should be giving me a check for $for my sales tax I received a check for $on March 25, after requesting the titles, application for titles and the check many times, calling and leaving messages for [redacted] and [redacted] that no one would returnWhen they finally called me they told me they had a problem with the paper work, which being a large dealership I would have expected betterI had temporary plates that expired on March 14, and needed that paperwork to get my platesThey said they had a problem with the original paper work because it had St Charles instead of St PetersI live over an hour away from the dealershipI had already taken my truck back their twice, I have the work orders, due to the battery dying all the time ever after I bought a new oneIt was dead also when I picked the truck up after I purchased itI resigned the paperwork on the second t
On February 22, we set out to look for a different vanWe went to this company and spoke to a nice salesman named ***We told him we were interested in a or [redacted] ***He took us over to a desk and was going over different things the van hasHe said he had a black one and a red with only 23,miles [redacted] asked if it had heated seats he said yesWe test drove it and we liked it and we decided to purchase itHe said okay and he left and said you need a deposit to hold itI said on Monday Feb I will have the money to purchase it, but I paid $to hold itI asked for him to give me the exact amount for the van so I can fill out the checkI also asked for the bill of sale and he gave me a receipt for the $He said he forgot to let me see the bill of sale We came back on that Monday and were there for hoursI asked again for the bill of sale and [redacted] said he would make a copy for meHe came back and said the copier didn’t work He the
Initial Business Response / [redacted] (1000, 16, 2015/12/18) */ My sales manager tells me that the consumer has been told that we will take care of this problem and we are waiting for an estimateAs soon as we receive an estimate it will be paid for Initial Consumer Rebuttal / [redacted] (2000, 18, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) If that is indeed what they are willing to do, then that is great and I accept it, but I also expect them to pay for the diagnostic charge as well since Ford needs to first find out what exactly is faulty with the key padI'm obviously not sure who the person is that replied here, but I can assure you that nobody has contacted me from OCJ to tell me this change in positionThe last time I spoke to someone there was Jason Vice on 11/17/when I was told they would not payThe only additional step I took afterward was to send an email with the entire chain of events to the GM [redacted] on 11/27/since I had received an email from him thanking me for my purchase and to let him know if I ever needed anything
April I purchased a Dodge Journey RT from Oliver CJoseph DodgeThe purchase price of 23, The Dodge Journey came with a standard warranty, and a disclosure that the vehicle had a water leak in the rear tail light and that the issue had been addressed and repairedI had taken the vehicle in on several occasions for this issue and never was repaired October you went to purchase a new car,at this time during a car fax search , they discovered that the Dodge Journey had a Branded Title buy back lemon issued from FloridaOliver CJoseph purchased the vehicle from auctionThey never disclosed this information to me during the time of my purchase [redacted] was going to give me $for trade in value, once they found the branded title on car fax, they said the trade in value would only be $4,
These people are not being honest with you You will find attachments signed and initialed by the customer indicating they selected this option They have called and talked to General Sales Manager, Sales Manager, Salesperson and anyone who would talk to them trying to get their money back This is a case of buyers remorse They have a valuable product that will increase resale or trade in that has been installed and cannot be removed to giving them any money back would unjustly enrich them As a result Oliver CJoseph will make no adjustment
I am writing this on behalf of my yr old motherShe took her car into the dealer with good faith that she could depend on good servicefirst visit she had her brakes doneThey also replace the sway bar linkson 10/06/Then on 12/16/she took it back because was told she had a oil leakshe had no drips on floor under car and did not smell any leaksThe replaced the oil pan gasketthen called her and told her that it was a lot worse than they thoughtRather than checking before replacing the oil pan gasket .They replaced the intake gasket and valve cover gasketsThey scared her by saying that it could catch on fireShe had them do the repairI feel that they did not us proper procedure for finding problem to start with She also stated that the car feels like it is sliding when turning leftRather than find what was going on they sold her new front tires instead of rotating the tires and pinpointing the problem They took three days to do the repairsWithin a couple of weeks after getting the car back the front end sounded like it was about to fall apart I have been a auto tech for over yrs and live out of stateI came back from Washington stateI checked her car and found the sway bar links were making lots of noise along with the sway bar bushingI replaced the parts they replaced and fixed the problem She had spend over 3200.oo in repairs and was afraid to drive her car for fear of it breaking downAfter I did the repairs I went to talk to the service managerHe did say he would refund her money for the sway bar link repair I feel that he did not want to hear about any of the other problems she was having because of the age She felt that if she did go back after all of the work was done and the noises coming out that they would just try to sell her something elseAlso if they would have told her up front that it would have been so costly she would have purchased a new car I feel that they took advantage of a senior or they have bad techs with little or no ability to properly diagnose the problemI mentioned that to the service manager and he had nothing to say about that Myself and my Mother feel that she was taken advantage of She will never go back thereShe did purchase the car from them but never again
I agreed over the phone for one additional hour to find out what is wrong with my truck I was billed for more time than was agreed to was told he did not have to show additional time to bill me for it I told him over the phone not to do the recall work on my truck as I was going somewhere else they did it anyway said it did not matter what I said
Mr [redacted] received and cashed the refund check I sent him on the 25th of July I satisfied his every demand
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @htctech.net When Ms [redacted] car was initially diagnosed we had no reason to believe there was anything stuck in the seat trackWe continued under the most logical assumption-defective partWhen we had the track and seat dissassembled adequately to diagose and see the parts we found the pen stuck in the trackGeneral Motors will not contribute any money in anyway to something not working properly that is not their faultWe had no part in this damage either and as a result we will offer no adjustmentMs [redacted] was called as soon as we knew what the problem was and she approved the $charge on the 9th of July at 2:pm by phone with our service advisor
01/04/The mediator left a VM message for the CONS, asking him to call [redacted] D [redacted] at 1- [redacted] The mediator also notified the CONS that the coating on his vehicle is covered by a warranty and that theOCJ Dodge dealership at [redacted] can help with this issue even though the Buick dealership has been sold.01/11/The mediator left a VM message for the CONS Have you called [redacted] D [redacted] to discuss your concerns?01/19/The mediator left a VM message for the CONS.01/25/(The mediator spoke to MrsCONS.) My husband is never home during the day and you can only reach him by phone after 6:PM I can't answer any of your questions about this case other than to say that my husband has been in touch with [redacted] C [redacted] at the dealership I will ask my husband to call and leave you a message.02/01/The mediator left a VM message for the CONS: [redacted] C [redacted] has notified the Revdex.com that he has recently spoken to you several times Mr [redacted] also told the Revdex.com that he believes that this matter has been resolved and that you are satisfied Because the mediator is unable to reach you during business hours, and because you have not left any messages to contradict what Mr [redacted] is reporting, you case will be closed If you wish to provide further information you may leave a voice mail message for me
Please note Mr [redacted] 's buyers order with initials at "Nothing else owed or promised" In addition there is a copy of the "we owe" that shows nothing promised Included there is also a copy of an Autocheck Report showing the car has not been wrecked-that would not reflect a dent that was not repaired Also please review RO # [redacted] wear he returned with a vibration that we resolved with $worth of tires at no charge On RO [redacted] you will also see that we replaced a cluster lens and repaired a chin spoiler Mr [redacted] did buy a used car at a used car price and we have done all that we can and or intend to at no charge The value that he received is easily equal to the money he paid for this car
The intent was to cover sales tax which was estimated on the buyers order and determined exactly in the finance process The amount already refunded reflected the exact amount of tax that had to be paid Here is the check for the balance since the customer feels that is what is due sent Certified-Return Receipt Requested today
We bought a used car for my son and as soon as the paperwork was done and the car was paid for by cash......the problems startedWe were told the car needed to undergo a safety check and a thorough cleaning and that we would be able to pick up the car the following Monday, days laterWe agreed Come Monday, we were never contacted so we had to contact themA part was ordered and wouldn't come in till that FridayAlthough a bit annoyed, it was a safety part and we needed the car to be safeThe car was finished a day early and when we picked it up it wasn't clean at allAs a matter of fact there were still open tampons in the truckThere was also less than 1/tank of gasI called the manager and he apologized and asked to have it dropped off a second time and they would clean it, fill our tank with gas and he would throw in a car wash and waxing Second time we picked up the car, after leaving it for almost hours, the car didn't look much better than the first timeI called the manager again and spoke to a different manager this timeHe said his guys cleaned it very thoroughly and didn't know anything about the car wash and waxing from the previous conversationsHe also said it is not the companies policy to send used cars off the lot with more than 1/tank of gasThis manager promises to send a $gas card in the mail since it was not cleaned to our satisfactionHe also tried to pull the "you bought the car AS IS", but I told him the cleaning was part of the original deal To this day, approxmonth later, we have yet to receive anything from this company
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Please see the attached document giving details regarding this issueAt this point we do not intend to offer any adjustment as we have no control over this issue
My experience with this company is worth sharingThey failed to have all the paperwork completed at the time of trade inWithout a POA, they sold the turn vehicleWhen trying to get them the title, there was miscommunication instead of handling the matter professionally and directly they pushed it over to their attorneyThe attorney didn't have the correct information, then threatened meI am applaud by the rude, unprofessional customer service and representation of this companyI recommend others to stir clear if they don't want to be dehumanized by these people
I PURCHASED A DODGE CHALLENGER THAT OBVIOUSLY HAS BEEN WRECKED ON THE PASSENGER SIDE, THE PASSENGER DOOR AND BLACK TRIM ON TOP OF THE DOOR ARE SEVERLY SCRATCHED UP.I HAVE ALSO NOTICED A CREASE IN THE DOOR AS WELLI HAVE SPOKEN WITH [redacted] ***, [redacted] AND [redacted] [redacted] PROCEEDS TO TELL ME WELL YOU KNOW YOU PURCHASED A USED CARI HAVE HAD THE CAR IN FOR SERVICE TWICE SINCE MY PURCHASE ON 7-30-ON MY LAST VISIT I WAS TOLD BY SERVICE THAT THE GLASS AND TRIM WERE NOT UNDER ANY KIND OF WARRANTY AND THAT SALES DID NOT WANT TO PARTICIPATE IN FIXING THEM
I purchased a Dodge Truck on 0214/When I signed the sales contract it shows the dealership should be giving me a check for $for my sales tax I received a check for $on March 25, after requesting the titles, application for titles and the check many times, calling and leaving messages for [redacted] and [redacted] that no one would returnWhen they finally called me they told me they had a problem with the paper work, which being a large dealership I would have expected betterI had temporary plates that expired on March 14, and needed that paperwork to get my platesThey said they had a problem with the original paper work because it had St Charles instead of St PetersI live over an hour away from the dealershipI had already taken my truck back their twice, I have the work orders, due to the battery dying all the time ever after I bought a new oneIt was dead also when I picked the truck up after I purchased itI resigned the paperwork on the second t
On February 22, we set out to look for a different vanWe went to this company and spoke to a nice salesman named ***We told him we were interested in a or [redacted] ***He took us over to a desk and was going over different things the van hasHe said he had a black one and a red with only 23,miles [redacted] asked if it had heated seats he said yesWe test drove it and we liked it and we decided to purchase itHe said okay and he left and said you need a deposit to hold itI said on Monday Feb I will have the money to purchase it, but I paid $to hold itI asked for him to give me the exact amount for the van so I can fill out the checkI also asked for the bill of sale and he gave me a receipt for the $He said he forgot to let me see the bill of sale We came back on that Monday and were there for hoursI asked again for the bill of sale and [redacted] said he would make a copy for meHe came back and said the copier didn’t work He the
Initial Business Response / [redacted] (1000, 16, 2015/12/18) */ My sales manager tells me that the consumer has been told that we will take care of this problem and we are waiting for an estimateAs soon as we receive an estimate it will be paid for Initial Consumer Rebuttal / [redacted] (2000, 18, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) If that is indeed what they are willing to do, then that is great and I accept it, but I also expect them to pay for the diagnostic charge as well since Ford needs to first find out what exactly is faulty with the key padI'm obviously not sure who the person is that replied here, but I can assure you that nobody has contacted me from OCJ to tell me this change in positionThe last time I spoke to someone there was Jason Vice on 11/17/when I was told they would not payThe only additional step I took afterward was to send an email with the entire chain of events to the GM [redacted] on 11/27/since I had received an email from him thanking me for my purchase and to let him know if I ever needed anything
April I purchased a Dodge Journey RT from Oliver CJoseph DodgeThe purchase price of 23, The Dodge Journey came with a standard warranty, and a disclosure that the vehicle had a water leak in the rear tail light and that the issue had been addressed and repairedI had taken the vehicle in on several occasions for this issue and never was repaired October you went to purchase a new car,at this time during a car fax search , they discovered that the Dodge Journey had a Branded Title buy back lemon issued from FloridaOliver CJoseph purchased the vehicle from auctionThey never disclosed this information to me during the time of my purchase [redacted] was going to give me $for trade in value, once they found the branded title on car fax, they said the trade in value would only be $4,
These people are not being honest with you You will find attachments signed and initialed by the customer indicating they selected this option They have called and talked to General Sales Manager, Sales Manager, Salesperson and anyone who would talk to them trying to get their money back This is a case of buyers remorse They have a valuable product that will increase resale or trade in that has been installed and cannot be removed to giving them any money back would unjustly enrich them As a result Oliver CJoseph will make no adjustment
I am writing this on behalf of my yr old motherShe took her car into the dealer with good faith that she could depend on good servicefirst visit she had her brakes doneThey also replace the sway bar linkson 10/06/Then on 12/16/she took it back because was told she had a oil leakshe had no drips on floor under car and did not smell any leaksThe replaced the oil pan gasketthen called her and told her that it was a lot worse than they thoughtRather than checking before replacing the oil pan gasket .They replaced the intake gasket and valve cover gasketsThey scared her by saying that it could catch on fireShe had them do the repairI feel that they did not us proper procedure for finding problem to start with She also stated that the car feels like it is sliding when turning leftRather than find what was going on they sold her new front tires instead of rotating the tires and pinpointing the problem They took three days to do the repairsWithin a couple of weeks after getting the car back the front end sounded like it was about to fall apart I have been a auto tech for over yrs and live out of stateI came back from Washington stateI checked her car and found the sway bar links were making lots of noise along with the sway bar bushingI replaced the parts they replaced and fixed the problem She had spend over 3200.oo in repairs and was afraid to drive her car for fear of it breaking downAfter I did the repairs I went to talk to the service managerHe did say he would refund her money for the sway bar link repair I feel that he did not want to hear about any of the other problems she was having because of the age She felt that if she did go back after all of the work was done and the noises coming out that they would just try to sell her something elseAlso if they would have told her up front that it would have been so costly she would have purchased a new car I feel that they took advantage of a senior or they have bad techs with little or no ability to properly diagnose the problemI mentioned that to the service manager and he had nothing to say about that Myself and my Mother feel that she was taken advantage of She will never go back thereShe did purchase the car from them but never again