01/04/(The Mediator spoke to [redacted] D [redacted] ) I do not see a record of this sale, so I think he purchased it from our Buick dealership that has since been sold Even so, are happy to work with the CONS at our Dodge dealership in Belleville and we can handle this as a warranty issue Please have the CONS call me directly on my cell phone at [redacted] and I will personally see that the matter is resolved.01/25/The mediator left a VM message for [redacted] D [redacted] requesting an update on his discussions with the CONS.02/01/(The mediator received a VM message from [redacted] D [redacted] .) I have spoken to the CONS several times and it is my understanding that this matter is resolved and the CONS is satisfied
Mrand Mrs [redacted] were here on the 26th of September There were going to purchase the VW in question We run a recall check before delivery for every car we sell As you can see from the attached document there is a serious outstanding recall on this car and I forbid my employees from selling it because there is no solution or way to resolve it at this time It takes day for a car to be removed from our inventory on our computer system and a 2nd day for the car to be removed from the internet marketing programs we use Enclosed you will find a copy of the Bill of Sale where we sold this car to a wholesaler on the with paperwork dated the 29th If the customer indeed called another salesperson....so what We have cars in stock at any given time and our salespeople are not service technicians If the customer asked about a recall our policy is to not have any cars with outstanding recalls on the lot BUT every employee doesn't check every car every day Our service department by law cannot perform a recall on a brand we don't sell I can't say I have ever had a complaint for refusing to sell an unsafe car to a customer
Complaint: [redacted] I am rejecting this response because:The dealership's response did not address my concerns noted in my initial complaint, specifically: aThe salesman lied about the benefits of the coating applied to the exterior of the car, and the dealership is NOT taking responsibility for the unethical business practices of their employee (at the time of the sale)bI do NOT want my Buick serviced by a ndealership...not sure why the dealership does not understand thisAt the time of my purchase OCJ owned the GM dealership where I bought my car but sold the dealership a few months latercIt's unfortunate the dealership employees I spoke with did not acknowledge our discussion, nor did the dealership general manager respond to a message I left on his voice mailIt shows lack of respect for their customers, which is further evidenced by the dealership's delayed response to the Revdex.com (and me) regarding this complaintAdditionally, I had the exterior of my vehicle inspected by a reputable vehicle detailing business (with over years experience) to determine if the coating was applied to my vehicle correctly After conducting visual and physical evaluations, they determined it was NOT properly appliedAs stated in my initial complaint, I purchased several vehicles from OCJ in the past, but will NOT do so againFurther, being a retired veteran, I would recommend that other veterans and current military members NOT do business with any OCJ-associated establishments based on my recent experiences with this company Sincerely, [redacted]
01/04/(The Mediator spoke to [redacted] D [redacted] ) I do not see a record of this sale, so I think he purchased it from our Buick dealership that has since been sold Even so, are happy to work with the CONS at our Dodge dealership in Belleville and we can handle this as a warranty issue Please have the CONS call me directly on my cell phone at [redacted] and I will personally see that the matter is resolved.01/25/The mediator left a VM message for [redacted] D [redacted] requesting an update on his discussions with the CONS.02/01/(The mediator received a VM message from [redacted] D [redacted] .) I have spoken to the CONS several times and it is my understanding that this matter is resolved and the CONS is satisfied
Mrand Mrs [redacted] were here on the 26th of September There were going to purchase the VW in question We run a recall check before delivery for every car we sell As you can see from the attached document there is a serious outstanding recall on this car and I forbid my employees from selling it because there is no solution or way to resolve it at this time It takes day for a car to be removed from our inventory on our computer system and a 2nd day for the car to be removed from the internet marketing programs we use Enclosed you will find a copy of the Bill of Sale where we sold this car to a wholesaler on the with paperwork dated the 29th If the customer indeed called another salesperson....so what We have cars in stock at any given time and our salespeople are not service technicians If the customer asked about a recall our policy is to not have any cars with outstanding recalls on the lot BUT every employee doesn't check every car every day Our service department by law cannot perform a recall on a brand we don't sell I can't say I have ever had a complaint for refusing to sell an unsafe car to a customer
Complaint: [redacted] I am rejecting this response because:The dealership's response did not address my concerns noted in my initial complaint, specifically: aThe salesman lied about the benefits of the coating applied to the exterior of the car, and the dealership is NOT taking responsibility for the unethical business practices of their employee (at the time of the sale)bI do NOT want my Buick serviced by a ndealership...not sure why the dealership does not understand thisAt the time of my purchase OCJ owned the GM dealership where I bought my car but sold the dealership a few months latercIt's unfortunate the dealership employees I spoke with did not acknowledge our discussion, nor did the dealership general manager respond to a message I left on his voice mailIt shows lack of respect for their customers, which is further evidenced by the dealership's delayed response to the Revdex.com (and me) regarding this complaintAdditionally, I had the exterior of my vehicle inspected by a reputable vehicle detailing business (with over years experience) to determine if the coating was applied to my vehicle correctly After conducting visual and physical evaluations, they determined it was NOT properly appliedAs stated in my initial complaint, I purchased several vehicles from OCJ in the past, but will NOT do so againFurther, being a retired veteran, I would recommend that other veterans and current military members NOT do business with any OCJ-associated establishments based on my recent experiences with this company Sincerely, [redacted]