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Oliver C Joseph

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assistance manager (____) and manager (____) in service communication with me was like they were responding to their children.
Had a app on7/27/12 for suv to get repairs done.Service dept couldn't fix due to ordering part that they stated wouldn't be in for 5-10 business days. Was inform that I can come to pick up my car. I ask if they can change my oil. (____) call me back within 20 minutes informing me that the tech had broken my valve stem and now they had to order that part and I want be able to pick up my car because they couldn't allow me to drive it in that condition.I was ask to come before 6pm to get a loaner car, because they close at 6pm. I arrive there at 545pm and everyone was gone but the cashier. She give me keys to a 2005 Grand Priz I ask why they didn't gave me SUV. I explain to her that I was disable and it hard for me to get in and out of a low car. She stated there wasn't anything she could do. On Monday 7/30/12 (____) call me at 8:25am to inform me of the delay of the part coming in and to let me know that my warranty will not paid for the valve stem that they broken. She told me that I will have to paid for it and I told that I will paid it because I didn't break it. She became very upset and stated that I could come and get my car that they will not fix it.I told her that they had my car all weekend and would let me drive than and I will not be driving it until they fix my valve stem. she stated she had to talk with her manager and hung up the phone in my ear. I call right back and ask for her manager his name is (____) tried to talk with about attitude (customer service skills) and his was worse then her. I couldn't get a word in. I inform them on today 7/31/12 that I didn't trust them and that I didn't want them to complete the repair on my car. Now they want me to paid them 156.00 for looking at my car and changing my oil.

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Description: Auto Dealers - New Cars

Address: Belleville, Illinois, United States, 62226-3101

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