Oliver's LLC

AL Marino, Increceived a fax from Revdex.com on 8/05/16.AL Marino, Inccontacted the client shortly thereafterThe client stated in his opinion he has a factory defective HVAC part furnished from another source.The factory defective part was not furnished by AL Marino, IncThe client stated that this
part does not have factory warrantyThe AL Marino, Inctechnician on site was told by the client this HVAC part did not have factory warrantyThe AL Marino, Inctechnician made an attempt to fix this factory defective partThe first attempt to fix the factory defective part was on 4/29/AL Marino, Incwas contacted by the client on 7/14/and told the factory defective part started leaking againAL Marino, Increturned and attempted to repair the factory defective part again 7/17/16.The client submitted to the Revdex.com concerns forthe charges for the 2ndattempted repair to the factory defective partThe client did not contact AL Marino, Inc to express questions or concerns after the 2ndattempt to repair the factory defective part was completed 7/17/During the attempts to return to make the 2ndrepair there were delays to the AL Marino, Incschedule caused by rain storm delaysThe client stated that he was inconvenienced.The client stated he has been offered a warranty part from the unit manufacturer for his HVAC system for the factory defective partThe client was also offered a discount by AL Marino, Incfor the 2ndreturn trip to attempt to fix the factory defective partHe was also offered a discount by AL Marino, Incto install the factory HVAC replacement part that was offered by the factory to replace his defective HVAC factory part.This offer was in lieu of the discount for the 2ndreturn trip AL Marino, Incis waiting for a response from the client and will proceed accordingly once this response is received.Thank You,*** ***President