Olivia's Closet Boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to the claim that was filed against my storeThe customer purchased a top and brought it back to the store wanting to get full refund for the purchase priceApparently the top did not fit when she tried it on at her home instead of in dressing room at the
store.
She was told by the sales clerk that the store policy is to issue full credit not refund moneyThis is displayed in signage at store and also stamped very clearly on receiptCustomer claimed store no longer carried her size? The store has always carried the same sizesand at times receives extra larges in some itemsThese are pre-packaged and ordered in packs not specialty orderedShe seemed to have been confused.
Customer came back a few weeks later and spoke with me.."the owner" and still demanded her money back I explained my store policy and very kindly offered to help her find other items that she could use her store credit on...such as Jewelry, accessories, and even tried to offer to show her tops that would fit her sizeShe did not accept my help and marched out of store leaving her receipt and store credit on counterI was not able to come to a conclusion with her because she left so abruptlyeven though I tried to help her as much as possibleI have been in business for many years and have always had a great relationship with my customersI try to accommodate and respect their best interests as best I can.
I would like to refund this customer the purchase price of the top she was so unhappy about.
I find it unfortunate that she left the store with the feeling that she was treated poorlyA small business does the best it can to survive and keep it's doors open:)
Thank you