Olivo Concrete

Job not completed, damage to property not corrected, calls unreturned [redacted] was paid in full the night of 12/15 and stated he would be back that Saturday to pick up the dirt left on the street and pick up his equipment. He would also repair he three damaged sprinkler heads, reconnect the wire his crew cut for our outdoor lighting system and finish removing the planks that were used to line the driveway and fill in the dirt to the pavement he put down. He didn't return- we faced a 250$ fine from the Hoa, our stair still doesn't look uniform and has a broken piece, sprinkler are still broken and not repaired, we also asked him to leave the broken heads which he took, and the lighting wire cannot be located and is not reconnected. My husband had to move the dirt and we have called him every day since Saturday when he didnt show for a total of 8 unreturned calls A memo was made on our check that we expected lights and sprinkler repaired before being cashed. He cashed the check and will not return calls upsetting since he represented himself well until his failure to complete and repair damageDesired SettlementI want the sprinkler replaced with rain bird equipment , lights connected, and edges of concrete back filled with dirt so they do not create a dangerous drop off if we drive off the edge with our cars, I would like th stair that's still broken repaired and wish they looked uniform to the top two. If this is not possible I will gladly contract my own repairs but so far estimated are around 500-600$ for the lights and sprinklers alone ... I have not gotten a stair quote So I assume no less than 750$ in repairs if we do ourselves with three seperate contractorsMore Information Received From The Consumer (01/06/2016)I have heard from the company no resolution but are due for a visit from them in a week or two.... Hopefully it will resolve. Please leave the claim open and I will post you with any updates [redacted] Business Response Greetings,We apologize for any inconvenience caused by our miscommunication. We instructed our Field Manager to visit you and correct any issues you may have been experiencing. As of now, our records show that they have been taken care of. Please let us know if there is anything else we can do for you. Sincerely,Olivo ConcreteConsumer Response We still have a sprinkler issue that we are looking forward to resolving, once complete it will be a satisfactory job well done but the sprinklers are a very big concern and we are headed into the winter.... Hope we can resolve ASAP Final Business Response This issue has been resolved between Olivo Concrete and the client. Please remove this complaint at your earliest convenience. Thank you,[redacted]Operations ManagerOlivo ConcreteXXX-XXX-XXXXMore Information Received From the Consumer (01/27/2016)Not totally true... We are still owed sprinkler replacements and a stair repair and while I amHopeful they will when weather clears it's not yet been done [redacted] Please address this issue

Olivo Concrete provided a quote for a concrete foundation, began work incorrectly, and changed quote 4 times to exceed 3x initial quote.Your company came out to our house in December of 2015 and provided my husband and I with a bid for a foundation for a two-story 24*24 shop. The location of the shop was delineated in our backyard and the sloping landscape was indicated to your cousin. We received an original bid of $5820 to complete the foundation and 2 foot concrete block wall that was necessary to create 12 foot ceilings. Based, in part, on that bid, my husband and I chose to move forward with our plans to build the shop in our back yard. When your workers showed up to commence work on the foundation in January, my husband provided your cousin and partner with your own set of plans for the project. We paid $582 of the original 5820.80 to begin work, 10%. Your cousin, and partner, mentioned to my husband an alternate foundation type that would result in lowered costs for my husband and I. He and his workers began to construct a monolithic pad which did not include footings as called for in the plan or deemed necessary for the size of the building according to building codes. That evening we received a revised quote from your company for an astounding $18,969.00 This quote called for an unnecessary 139 tons of gravel. We immediately indicated that this was unacceptable and not what we had agreed to and that we would not proceed under that quote.We then received a follow-up quote with a revised total cost of $11574.00 Again, this was unacceptable to us. Your cousin indicated he would look into it, particularly the high cost of the gravel. On the 18th my husband requested that your cousin contact us. He said "okay, I'll let you know". On the 20th, my husband contacted him again requesting that he call. This time we were not only concerned with the changed cost of the project but that it was being done incorrectly and would not pass [redacted] In fact, all work up until this point would not pass inspections, as verified by the City of [redacted] inspector for this project.Your cousin came by and at first, indicated he did not believe we needed the footings but then agreed he would proceed with footings. He and my husband further agreed that we would provide the necessary gravel since we could acquire it at a much cheaper rate than you were quoting, thus removing that cost from the quote, and that we would remove the cost of the topsoil which had been an add on from the original estimate. This dropped the the cost of the project from the follow-up quote of $11574 to $5654. At that time, based on this agreement, which was an increase from the original but still acceptable to us, my husband wrote your company a check for $2827.00. At that point, we had paid $3409.00 of the revised agreed amount of $5654.00. We heard or saw nothing from your crew for a long while. In fact, our efforts to contact your company were ignored. This had us tremendously worried given the amount of money we had already paid. These attempts to contact your company lasted approximately a week. Frustrated that we were being manipulated and ignored, my husband contacted the man who referred your company to us originally and indicated that we were prepared to end our association with your company that we wanted our money back. No work had been done to this point other than the work that would not pass inspections. That evening, workers showed up with equipment at our house, and my husband told them we were done and that we wanted our money back. That worker called your cousin and put him on the phone. Your cousin indicated to my husband, that because of the difficulties we had experienced, he would honor the original quote of the $5820, which included the 2 foot block wall which had been omitted in subsequent quotes. He further indicated that he wanted to make this right, even if it resulted in a loss for your company. Furthermore, he agreed that we would remove the cost of the gravel from the original quote and that we would provide all necessary gravel for the job.Desired SettlementWe would like a full refund for this project. We will either have to scrap the building or incur untold costs to continue, if it is even possible under our existing permits.Business Response Email to client:Good morning [redacted] and [redacted],We are truly sorry that your experience has been well below your expectations. My partner and I have contemplated this unfortunate situation extensively. Here are the points we continue to come back to:We provided an honest quote to the work that was explained to us upon first meeting (no plan provided)Quotes state on every page that these are not guarantees but estimates on foreseen cost at the time the quote was created.Contract was signed and and deposit made on estimate that clearly states work to be done and dimensions by line itemOnce plan was received, a new quote was created to meet plan requirementsA math error was made on the amount of gravel needed. This was addressed and correctedProject was at this time significantly delayed because client is waiting on his plumber to finish work and getting his own gravel. We are working to finish this project ASAP but must continue to fulfill obligations of projects that were already scheduled after this one.Change order was drafted per our contract for the changes that needed to happen to meet plan requirements, per our contract.Clients do not want to proceed due to lack of funds to finish project according to the planWe have always been and continue to be 100% willing to complete this project should client have the funds to finish according to the plan provided.With this in mind, we will be invoicing for the work completed as well as the equipment rented to complete your project (equipment was also loaned to plumber to assist in getting site ready for concrete asap). The invoice is attached for your review. You have already paid $3,409 which means we owe you refund of $309. Please let us know you understand and accept this resolution and we will mail out a refund check to you immediately.Thank you for your patience and understanding in this matter.Sincerely,[redacted]Operations Manager Olivo ConcreteConsumer Response The response is not acceptable. There is nothing honest about what this company did. We were provided 5 different written estimates through the course of our interactions with them, and they made verbal agreements beyond those as well.The reasons [redacted] states in his reponse for the delays are not accurate. We will present our rebuttal to this in small claims courts. There is no justification for their ineptitude and dishonest business dealings.Final Business Response Greetings,Unfortunately, the delay information is accurate. Please compare the project start date on the contract to the date on your gravel delivery receipt. Also compare the work completion date on your plumbing invoice/receipt. I am sorry this has resulted in such a disagreement. We tried to be as reasonable as we possibly could on your project and even offered to complete the project at a loss to our company to maintain our relationship. It seems this was more of client's funds issue than a concrete issue.