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Ollie's Bargain Outlet

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Reviews Ollie's Bargain Outlet

Ollie's Bargain Outlet Reviews (7)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The cashier never offered me a store creditShe simply refused the return while being very rudeThe company lied in the statementThe cashier offered to do nothing for meShe also treated me in a way that was unacceptableOllies did send me a gift card almost one month laterI dont have the care to continue to correspond with a company who lies so I also consider this matter closedBuyer bewareThey have no respect for the customers and stand behind rude and disrespectful employeesI will continue to spread the word of my experience on social media and make sure people know about how this company is runI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

November 6, 2015Dear [redacted] ,This letter is in response to complaint ID: [redacted] .At Ollies Bargain Outlet, we are a true close out and discount retailerWe sell bargains on items offered to us by our vendors through closeouts, overstocks, package changes, manufacturer refurbished goods, and irregularsOccasionally we obtain deals sight unseenWhen this happens, our Buying Department has to base our product pricing on research they do on the itemSometimes this results in having items priced incorrectlyOnce we are made aware of issues like this, we immediately correct the mistakeOn this particular item, we were made aware of the mistake and we immediately did a price change from $to $24.99.In an effort to try to rectify the situation for the customer, we made several attempts to contact himAfter a few weeks, the customer contacted us back with more information on his complaintHe was able to purchase the bib overalls at another retailerIn an effort to rectify his experience in our store, we were able to offer him a 20% discount for his next shopping trip to our storeThe customer was satisfied with the offer.Since the pricing error was corrected, and [redacted] has been contact and the situation was rectified for him, we will assume that our actions are satisfactory to resolve the matterWe will consider it closed, unless we hear otherwiseIf you require any additional information please reach out to me personally.Sincerely,Christopher G.Manager of Operations Administration

This letter is written in response to complaint ID: *** *** *** *** (the "Complaint”), and your letters of November 14, and December 6, Let me apologize for the slight delay in our responseIt is my understanding that Nicholas A*** from our legal department spoke with you
earlier today and let you know that we were preparing this letter responseAs can be seen below, we take customer service seriously, and work promptly whenever disagreements arise regarding a shopping experience at any of our Ollie's Bargain Outlet (“Ollie's') retail stores.Ollie's offers a day return policyWhen the customer presents a valid sales receipt, together with the item in salable condition and with the packaging in which it was purchased, we will refund the customer with the same means they made the purchaseIn this instance, when Mr*** attempted to return the item, the cashier referenced in the Complaint correctly followed company policy and procedureIn order to ensure that we only process returns of items that were actually purchased in our stores, we require certain basic itemsThe cashier did offer Store credit in attempt to appease Mr***, but he refused, stating that he would get what he wantedMr*** then utilized our “Contact the President” (of the company) email process to lodge a complaint with the companyHe sent the email to the company on the same day that he filed the Complaint.In response to the email sent to the company (and before we were aware of the Complaint), Ollie’s began working to rectify the situation for the customerThe Store Team Leader at the Parma, OH store partnered with the Ollie's District Manager for this store location to get permission to take care of Mr***Ollie's offered him a full cash refundIn addition, we offered Mr*** a $gift card that would be mailed to his home, for his time and troubleTo our information and belief, Mr*** was happy with this resolution.As we have interfaced directly with the customer to reach a solution, and unless you contact us to the contrary, we will assume that our actions are satisfactory to resolve the ComplaintWe will therefore, consider the matter closed.If you have any questions, or require any additional information please reach out to me personallyI can be reached at ###-###-####Sincerely,Joann G*** Customer Service Representative Ollie's Bargain Outlet, Inc. Joann G***Customer Service RepresentativeOllie's Bargain Outlet, Inc.*** *** ***., Suite1Harrisburg, PA 17112###-###-####***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:reason is even though I was able to do thatwhen I was there they were very rude about itgranted I was able to get one an had a hard time to get it registered which it is now registered but to be rude to the customeris not right
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The cashier never offered me a store creditShe simply refused the return while being very rudeThe company lied in the statementThe cashier offered to do nothing for meShe also treated me in a way that was unacceptableOllies did send me a gift card almost one month laterI dont have the care to continue to correspond with a company who lies so I also consider this matter closedBuyer bewareThey have no respect for the customers and stand behind rude and disrespectful employeesI will continue to spread the word of my experience on social media and make sure people know about how this company is runI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 9, 2015Dear *** ***,This letter is in response to complaint ID: *** *** ** ***.At Ollie's Bargain Outlet, we offer our customers a “store loyalty card” which we refer to as our Ollie’s Army CardAs a discount retailer, we try to keep costs down so we can pass those
Savings along to the consumer, Having replacement cards made if a customer loses one does not make fiscal senseInstead we offer the customer a new card (at any store location) and then transfer all of their “points” over to the new card number at our corporate office.*** *** originally reached out to our customer service person on 8/looking for a new card to replace one that was lostThe customer service rep, Sarah, told him that he could get a new card the next time he was in an Ollie’s store since we do not have cards here at the corporate office*** *** reached out again on 8/24, letting Sarah know he had gone to a store and picked up a new card, but was having difficulty registering it onlineSarah then wrote back step by step instructions on how to register his account online, including some common issues and their solutionsAccording to our system, *** *** is registered in our System and was sent out his enlistment bonus coupon on 8/24.After speaking with the Ollie's Army customer service person, it appears that there is just a miscommunicationSince *** *** now, in fact, has a card and it is registered, we will assume that our actions are Satisfactory to resolve the matterWe will consider it closed, unless we hear otherwiseIf you require any additional information please reach out to me personally.Sincerely,Christopher G.Manager of Operations Administration

November 6, 2015Dear *** ***,This letter is in response to complaint ID: *** *** *** ***.At Ollies Bargain Outlet, we are a true close out and discount retailerWe sell bargains on items offered to us by our vendors through closeouts, overstocks, package changes, manufacturer
refurbished goods, and irregularsOccasionally we obtain deals sight unseenWhen this happens, our Buying Department has to base our product pricing on research they do on the itemSometimes this results in having items priced incorrectlyOnce we are made aware of issues like this, we immediately correct the mistakeOn this particular item, we were made aware of the mistake and we immediately did a price change from $to $24.99.In an effort to try to rectify the situation for the customer, we made several attempts to contact himAfter a few weeks, the customer contacted us back with more information on his complaintHe was able to purchase the bib overalls at another retailerIn an effort to rectify his experience in our store, we were able to offer him a 20% discount for his next shopping trip to our storeThe customer was satisfied with the offer.Since the pricing error was corrected, and *** *** has been contact and the situation was rectified for him, we will assume that our actions are satisfactory to resolve the matterWe will consider it closed, unless we hear otherwiseIf you require any additional information please reach out to me personally.Sincerely,Christopher G.Manager of Operations Administration

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Address: 5737 Emporium Sq, Columbus, Ohio, United States, 43231-2801

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