Initial Business Response / [redacted] (1000, 5, 2017/02/01) */ The customer brought me his own used engine to installHe purchased it from an out of state junk yard and had it shipped to meWe advised that this was a bad idea, as we would not be able to give any warranty on a part that we did not provide, and if we put the motor in and there was a problem with it, he would have to deal with his vendor, and that we would not be able to warranty anythingThe customer insisted on supplying us with the motor, and we went ahead and began the repairWhen the motor arrived, we immediately noticed that the motor was different, and that it was missing electrical plug ins for the crank sensorThe customer called the vendor, who then called usWe told the vendor that he sold his customer the wrong motor, and that it would not work and that he needed to send the correct motorThe vendor says the motor is out of a different year honda, and that he would fax over instructions on how to "cut and splice the wires"I told the vendor that this is not correct, and that the same type engine that came out should be going inHe told me "Its fine...we do it all the time"When we attempted to do the procedure, and I use that term loosely, that the vendor instructed us to do, we noticed that the color codes on all of the wires did not match the instructions that he sent, and that we would not be able to do the procedureWhen we told the vendor this, he said that it didnt matter the color of the wires!! At that point I though we were on a hidden video show! The manager, ***, told the customer that we installed his motor as was agreed, and that we were unable to do the hack job that the vendor wanted us to doI will not cut into a factory engine harness and "cut and splice" wiring because the customer was too cheap to purchase the correct motor from usI will not "cut and splice" wiring because a junkyard vendor God knows how far away seems to think a round peg can fit in a square holeAs the age old adage says, you pay for what you getThe customer tried to beat the "system" and bring his own meat to a restaurant to cook for him, and when the meat didn't taste good, blamed the restaurant Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do believe that USA Muffler was in the right and they did everything they could and I'm satisfied with the work they did
Initial Business Response / [redacted] (1000, 5, 2016/03/28) */ Customer purchased a used vehicle from a third party, and that vehicle overheated that same day causing damage to the engineWe replaced the engine with a used oneWE CANNOT PREDICT IF, WHEN, AND WHERE OTHER PARTS OF THE VEHICLE WILL FAIL! If the owner of the vehicle feels that it is a lemon, or that they got a bad deal from wherever they purchased it from, they should address this with whomever they bought the vehicle fromWe always do our best to assess the condition of a vehicle, but we don't have a crystal ball to see the futureEspecially a vehicle that someone just sold and probably spent a lot of time hiding items that it needed so that they can sell it easierI do not accept the customers implication that these problems can not occur a month after the purchase of the vehicle, when in fact the engine failed less than day after they purchased it!! Common sense would dictate to take exception with the seller of the vehicle, which didn't even make it a full day (per the customers own admission) after purchaseWe purchased and installed a used motorWe installed new spark plugs, new oil, and new coolantThe vehicle needs further repairI can understand the customers frustration, but I didn't sell them this carI simply put a used motor and made it run againThe proof that I did the aforementioned repairs is in the vehicle itselfTowed inDriven outI am not a wizard or a magicianHad I not did what I said, how is the vehicle running at all? Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not implying USA MUFFLER damaged my car I just know of several other customers who took their vehicle to this business and were told they need a new engine and after purchasing the the engine further MAJOR repairs were needed afterwards coincidence fraud who know all I want is my video footage of repair and proof of purchase of my used engine that was priced at [redacted] my vehicle running is proof of nothing because for all I know I never needed an engine yes my car was towed but the engine was also turning on the day of the towThe owner told me several lies so at this point there is no trust at all now he told me he has video footage and corporate (whom has not been proven to exist) can put it on a hard drive I want that he told me corporate purchased my engine from Portage IN I would like to see proof of that purchase
Initial Business Response /* (1000, 5, 2016/05/17) */
Vehicle is fixedVehicle had oil pressure sensor replaced, customer paid bill, customer let us know the next day that leak had stopped, but light came back onWe told him to come back in as soon as he could, we put a new filter for no
additional charge, and problem solved*** wife has too much free time and should wait for job to be complete before she complains!!
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, Boardwalk Honda has very poor customer services and my husband and I will not be doing any business in the future with themA business who finds a solution in breaking the law by driving with expire plate and their solution was to pay for a ticket is not customer friendly but a foe
Regards,
*** ***
I spoke to *** today and informed her that her Plates are here nowShe is working today and will be in tomorrow to get themShe will call me if it is inconvenient for her to come in, and we will go to her home
Initial Business Response /* (1000, 5, 2017/02/01) */
The customer brought me his own used engine to install. He purchased it from an out of state junk yard and had it shipped to me. We advised that this was a bad idea, as we would not be able to give any warranty on a part that we did not...
provide, and if we put the motor in and there was a problem with it, he would have to deal with his vendor, and that we would not be able to warranty anything. The customer insisted on supplying us with the motor, and we went ahead and began the repair. When the motor arrived, we immediately noticed that the motor was different, and that it was missing electrical plug ins for the crank sensor. The customer called the vendor, who then called us. We told the vendor that he sold his customer the wrong motor, and that it would not work and that he needed to send the correct motor. The vendor says the motor is out of a different year honda, and that he would fax over instructions on how to "cut and splice the wires". I told the vendor that this is not correct, and that the same type engine that came out should be going in. He told me "Its fine...we do it all the time". When we attempted to do the procedure, and I use that term loosely, that the vendor instructed us to do, we noticed that the color codes on all of the wires did not match the instructions that he sent, and that we would not be able to do the procedure. When we told the vendor this, he said that it didnt matter the color of the wires!! At that point I though we were on a hidden video show! The manager, [redacted], told the customer that we installed his motor as was agreed, and that we were unable to do the hack job that the vendor wanted us to do. I will not cut into a factory engine harness and "cut and splice" wiring because the customer was too cheap to purchase the correct motor from us. I will not "cut and splice" wiring because a junkyard vendor God knows how far away seems to think a round peg can fit in a square hole. As the age old adage says, you pay for what you get. The customer tried to beat the "system" and bring his own meat to a restaurant to cook for him, and when the meat didn't taste good, blamed the restaurant.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do believe that USA Muffler was in the right and they did everything they could and I'm satisfied with the work they did
Initial Business Response /* (1000, 5, 2017/09/25) */
"I will not refund any money to this customer, as he took his vehicle from our shop without paying his entire bill".
Thank you.
[redacted]
Sent from my iPhone
Initial Business Response /* (1000, 5, 2016/03/28) */
Customer purchased a used vehicle from a third party, and that vehicle overheated that same day causing damage to the engine. We replaced the engine with a used one. WE CANNOT PREDICT IF, WHEN, AND WHERE OTHER PARTS OF THE VEHICLE WILL FAIL! ...
If the owner of the vehicle feels that it is a lemon, or that they got a bad deal from wherever they purchased it from, they should address this with whomever they bought the vehicle from. We always do our best to assess the condition of a vehicle, but we don't have a crystal ball to see the future. Especially a vehicle that someone just sold and probably spent a lot of time hiding items that it needed so that they can sell it easier. I do not accept the customers implication that these problems can not occur a month after the purchase of the vehicle, when in fact the engine failed less than 1 day after they purchased it!! Common sense would dictate to take exception with the seller of the vehicle, which didn't even make it a full day (per the customers own admission) after purchase. We purchased and installed a used motor. We installed new spark plugs, new oil, and new coolant. The vehicle needs further repair. I can understand the customers frustration, but I didn't sell them this car. I simply put a used motor and made it run again. The proof that I did the aforementioned repairs is in the vehicle itself. Towed in. Driven out. I am not a wizard or a magician. Had I not did what I said, how is the vehicle running at all?
Initial Consumer Rebuttal /* (3000, 7, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not implying USA MUFFLER damaged my car I just know of several other customers who took their vehicle to this business and were told they need a new engine and after purchasing the the engine further MAJOR repairs were needed afterwards coincidence fraud who know all I want is my video footage of repair and proof of purchase of my used engine that was priced at [redacted] my vehicle running is proof of nothing because for all I know I never needed an engine yes my car was towed but the engine was also turning on the day of the tow. The owner told me several lies so at this point there is no trust at all now he told me he has video footage and corporate (whom has not been proven to exist) can put it on a hard drive I want that he told me corporate purchased my engine from Portage IN I would like to see proof of that purchase .
Initial Business Response / [redacted] (1000, 5, 2017/02/01) */ The customer brought me his own used engine to installHe purchased it from an out of state junk yard and had it shipped to meWe advised that this was a bad idea, as we would not be able to give any warranty on a part that we did not provide, and if we put the motor in and there was a problem with it, he would have to deal with his vendor, and that we would not be able to warranty anythingThe customer insisted on supplying us with the motor, and we went ahead and began the repairWhen the motor arrived, we immediately noticed that the motor was different, and that it was missing electrical plug ins for the crank sensorThe customer called the vendor, who then called usWe told the vendor that he sold his customer the wrong motor, and that it would not work and that he needed to send the correct motorThe vendor says the motor is out of a different year honda, and that he would fax over instructions on how to "cut and splice the wires"I told the vendor that this is not correct, and that the same type engine that came out should be going inHe told me "Its fine...we do it all the time"When we attempted to do the procedure, and I use that term loosely, that the vendor instructed us to do, we noticed that the color codes on all of the wires did not match the instructions that he sent, and that we would not be able to do the procedureWhen we told the vendor this, he said that it didnt matter the color of the wires!! At that point I though we were on a hidden video show! The manager, ***, told the customer that we installed his motor as was agreed, and that we were unable to do the hack job that the vendor wanted us to doI will not cut into a factory engine harness and "cut and splice" wiring because the customer was too cheap to purchase the correct motor from usI will not "cut and splice" wiring because a junkyard vendor God knows how far away seems to think a round peg can fit in a square holeAs the age old adage says, you pay for what you getThe customer tried to beat the "system" and bring his own meat to a restaurant to cook for him, and when the meat didn't taste good, blamed the restaurant Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do believe that USA Muffler was in the right and they did everything they could and I'm satisfied with the work they did
Initial Business Response / [redacted] (1000, 5, 2016/03/28) */ Customer purchased a used vehicle from a third party, and that vehicle overheated that same day causing damage to the engineWe replaced the engine with a used oneWE CANNOT PREDICT IF, WHEN, AND WHERE OTHER PARTS OF THE VEHICLE WILL FAIL! If the owner of the vehicle feels that it is a lemon, or that they got a bad deal from wherever they purchased it from, they should address this with whomever they bought the vehicle fromWe always do our best to assess the condition of a vehicle, but we don't have a crystal ball to see the futureEspecially a vehicle that someone just sold and probably spent a lot of time hiding items that it needed so that they can sell it easierI do not accept the customers implication that these problems can not occur a month after the purchase of the vehicle, when in fact the engine failed less than day after they purchased it!! Common sense would dictate to take exception with the seller of the vehicle, which didn't even make it a full day (per the customers own admission) after purchaseWe purchased and installed a used motorWe installed new spark plugs, new oil, and new coolantThe vehicle needs further repairI can understand the customers frustration, but I didn't sell them this carI simply put a used motor and made it run againThe proof that I did the aforementioned repairs is in the vehicle itselfTowed inDriven outI am not a wizard or a magicianHad I not did what I said, how is the vehicle running at all? Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not implying USA MUFFLER damaged my car I just know of several other customers who took their vehicle to this business and were told they need a new engine and after purchasing the the engine further MAJOR repairs were needed afterwards coincidence fraud who know all I want is my video footage of repair and proof of purchase of my used engine that was priced at [redacted] my vehicle running is proof of nothing because for all I know I never needed an engine yes my car was towed but the engine was also turning on the day of the towThe owner told me several lies so at this point there is no trust at all now he told me he has video footage and corporate (whom has not been proven to exist) can put it on a hard drive I want that he told me corporate purchased my engine from Portage IN I would like to see proof of that purchase
Initial Business Response /* (1000, 5, 2016/05/17) */
Vehicle is fixedVehicle had oil pressure sensor replaced, customer paid bill, customer let us know the next day that leak had stopped, but light came back onWe told him to come back in as soon as he could, we put a new filter for no
additional charge, and problem solved*** wife has too much free time and should wait for job to be complete before she complains!!
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, Boardwalk Honda has very poor customer services and my husband and I will not be doing any business in the future with themA business who finds a solution in breaking the law by driving with expire plate and their solution was to pay for a ticket is not customer friendly but a foe
Regards,
*** ***
I spoke to *** today and informed her that her Plates are here nowShe is working today and will be in tomorrow to get themShe will call me if it is inconvenient for her to come in, and we will go to her home
Initial Business Response /* (1000, 5, 2017/02/01) */
The customer brought me his own used engine to install. He purchased it from an out of state junk yard and had it shipped to me. We advised that this was a bad idea, as we would not be able to give any warranty on a part that we did not...
provide, and if we put the motor in and there was a problem with it, he would have to deal with his vendor, and that we would not be able to warranty anything. The customer insisted on supplying us with the motor, and we went ahead and began the repair. When the motor arrived, we immediately noticed that the motor was different, and that it was missing electrical plug ins for the crank sensor. The customer called the vendor, who then called us. We told the vendor that he sold his customer the wrong motor, and that it would not work and that he needed to send the correct motor. The vendor says the motor is out of a different year honda, and that he would fax over instructions on how to "cut and splice the wires". I told the vendor that this is not correct, and that the same type engine that came out should be going in. He told me "Its fine...we do it all the time". When we attempted to do the procedure, and I use that term loosely, that the vendor instructed us to do, we noticed that the color codes on all of the wires did not match the instructions that he sent, and that we would not be able to do the procedure. When we told the vendor this, he said that it didnt matter the color of the wires!! At that point I though we were on a hidden video show! The manager, [redacted], told the customer that we installed his motor as was agreed, and that we were unable to do the hack job that the vendor wanted us to do. I will not cut into a factory engine harness and "cut and splice" wiring because the customer was too cheap to purchase the correct motor from us. I will not "cut and splice" wiring because a junkyard vendor God knows how far away seems to think a round peg can fit in a square hole. As the age old adage says, you pay for what you get. The customer tried to beat the "system" and bring his own meat to a restaurant to cook for him, and when the meat didn't taste good, blamed the restaurant.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do believe that USA Muffler was in the right and they did everything they could and I'm satisfied with the work they did
Initial Business Response /* (1000, 5, 2017/09/25) */
"I will not refund any money to this customer, as he took his vehicle from our shop without paying his entire bill".
Thank you.
[redacted]
Sent from my iPhone
Initial Business Response /* (1000, 5, 2016/03/28) */
Customer purchased a used vehicle from a third party, and that vehicle overheated that same day causing damage to the engine. We replaced the engine with a used one. WE CANNOT PREDICT IF, WHEN, AND WHERE OTHER PARTS OF THE VEHICLE WILL FAIL! ...
If the owner of the vehicle feels that it is a lemon, or that they got a bad deal from wherever they purchased it from, they should address this with whomever they bought the vehicle from. We always do our best to assess the condition of a vehicle, but we don't have a crystal ball to see the future. Especially a vehicle that someone just sold and probably spent a lot of time hiding items that it needed so that they can sell it easier. I do not accept the customers implication that these problems can not occur a month after the purchase of the vehicle, when in fact the engine failed less than 1 day after they purchased it!! Common sense would dictate to take exception with the seller of the vehicle, which didn't even make it a full day (per the customers own admission) after purchase. We purchased and installed a used motor. We installed new spark plugs, new oil, and new coolant. The vehicle needs further repair. I can understand the customers frustration, but I didn't sell them this car. I simply put a used motor and made it run again. The proof that I did the aforementioned repairs is in the vehicle itself. Towed in. Driven out. I am not a wizard or a magician. Had I not did what I said, how is the vehicle running at all?
Initial Consumer Rebuttal /* (3000, 7, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not implying USA MUFFLER damaged my car I just know of several other customers who took their vehicle to this business and were told they need a new engine and after purchasing the the engine further MAJOR repairs were needed afterwards coincidence fraud who know all I want is my video footage of repair and proof of purchase of my used engine that was priced at [redacted] my vehicle running is proof of nothing because for all I know I never needed an engine yes my car was towed but the engine was also turning on the day of the tow. The owner told me several lies so at this point there is no trust at all now he told me he has video footage and corporate (whom has not been proven to exist) can put it on a hard drive I want that he told me corporate purchased my engine from Portage IN I would like to see proof of that purchase .