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Olukai

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Reviews Retail Shoes Olukai

Olukai Reviews (6)

• Jun 17, 2021

Olukai No Customer Support Never Received Shoes
I ordered shoes a month ago two three separate orders. One of the orders for the Paniolo shoes I never received. When I did a little research, I found they had the wrong tracking number on the order. They apparently put a tracking number on one I already received and it showed delivered because it was delivered. Then a different order has a PENDING status so apparently they never assigned the correct shows to the correct fedex tracking. I cannot reach anyone no matter how I try. I guess I will have to dispute the charges with the bank, I don't know what else to do?

Can't get a response
I am at whit's end. I ordered a pair of flip flops several weeks ago. Before shipping Olukai sent me an email verifying shipment. I noted that on the notice they listed a wrong shipping address . The address listed was never used on my initial order no is it on my credit card. It apparently came for an error at Olukai. I promptly called their only published phone number and was informed that they do not answer it. I left a message about the error as instructed. I never received a reply. On July 21st FedEx informed me that my package was delivered. Guess what ? It was sent and delivered to the address Olukai picked for me and not the one on my order or charge card. Since July 21st I have sent 10 emails and made 3 phone calls to the company. No one apparently is there. Someone out there has my sandals but no one at Olukai apparently cares.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

OluKai has directly addressed this matter with the consumer.  He has informed us that he is happy, satisfied and that we have rectified the situation.

I have two pair of the basic Olukai flip flops and love the way they feel and really support my arch and heel as I have problems with plantar fasciitis, HOWEVER, they leave the bottom of my feet black. WHATS UP? Please fix this in your manufacturing of these shoes.

Review: Toe strap in flip flops have broken. I've emailed twice, and haven't received any response whatsoever.Desired Settlement: New flip flops or refund.

Business

Response:

OluKai has directly addressed this matter with the consumer. He has informed us that he is happy, satisfied and that we have rectified the situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Shoes - Retail

Address: 2001 NW 19th Ave, Portland, Oregon, United States, 97209

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