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Olympia Chiropractics and Physical Therapy-Sycamore

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Olympia Chiropractics and Physical Therapy-Sycamore Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Although SmartFile did inform us of this pricing change, we never accepted it and the renewal date was not statedWe have said from the day we got the attached notice that the new pricing model will not work for usI have called and emailed about this and have gotten nowhereThe attached email does not tell us when our plan renewed and our SmartFile account page did not have the renewal date on itThe only way that we knew about the renewal date was because we got an Amex bill with this unauthorized charge on itWhen we saw the Amex bill on May 18, we immediately contacted SmartFile to request to pay month to month until we could find a provider with a more suitable plan.It would have been much better if they had told us they were going to charge our card BEFORE they charged itWe should have gotten subscription expiration notices that said something likeYour subscription will expire in x weeks/daysWe should have gotten an email before or at the time the charge occurred, so that we could address this issueIf they had done that, we would have worked out a month to month plan at that point or made other arrangements to manage our business critical data Regards, [redacted] ***

This customer signed up on May 10th for the recurring annual planWe were doing a price restructuring at the end of moving from a space driven model to a user driven modelThe customer was notified in December that these changes would take affect at their next renewalOn January 16th of
we send another notice with their current pricing as well as the new pricingThat noted the price would not change until their next renewal on May 10th to Any changes to the account would need to be made prior to that renewalThat email was received by them on Jan16th at 9:am EST and was opened by them on Jan 16th 2:54pm ESTThey had months to make any changes necessary prior to the renewalThe customer did not reach out to make any changes until May 19th after the renewal was already completeThe customer didnt respond to that message until June 5thWe let them know they could cancel their subscription but the account would remain active for the time they had already paid for as it is laid out in our terms and conditions they agreed to and relayed to them in the emails in December and January.The terms can be found herehtttp://www.smartfile.com/termsCancellation Policy.Subscriptions can be cancelled at anytimeUpon cancellation SmartFile will terminate all subsequent billingYour SmartFile site will continue to be available for use until the end of your subscription termYour account will be deleted one day after your end dateUnder no circumstances will SmartFile issue refunds for subscription payments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although SmartFile did inform us of this pricing change, we never accepted it and the renewal date was not stated. We have said from the day we got the attached notice that the new pricing model will not work for us. I have called and emailed about this and have gotten nowhere. The attached email does not tell us when our plan renewed and our SmartFile account page did not have the renewal date on it. The only way that we knew about the renewal date was because we got an Amex bill with this unauthorized charge on it. When we saw the Amex bill on May 18, we immediately contacted SmartFile to request to pay month to month until we could find a provider with a more suitable plan.It would have been much better if they had told us they were going to charge our card BEFORE they charged it. We should have gotten subscription expiration notices that said something like... Your subscription will expire in x weeks/days. We should have gotten an email before or at the time the charge occurred, so that we could address this issue. If they had done that, we would have worked out a month to month plan at that point or made other arrangements to manage our business critical data.
Regards,
[redacted]

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Address: 525 S Meridian Street #3B, Sycamore, Illinois, United States, 46225-1108

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337 0 0
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