Olympia Moving and Storage Reviews (%countItem)
May 06, 2020
I just wanted to take the time to say thank you on behalf of myself and my aunt *** to *** Agent Olympia Moving and Storage and Sales Rep Brett E Move Coordinator Candace L and Driver Jeremy W and his crew for making this move for my Aunt *** as worry free as possible.
Feb 05, 2020
What a great experience! I've moved many times over the years, and this was by far my best move -- thanks to Olympia. They moved the contents of my 4 BR home from Virginia to Florida, and the operation was seamless. Fair price, great communication, stellar support and quick turnaround. Sales Manager Brett E responded immediately to every need. Driver Jeremy not only oversaw the loading, he was there for the unloading, remembering every tiny detail, directing his team beautifully. From start to finish, Olympia made this easy. I'm impressed. You can't go wrong with this well-oiled machine. These folks are professionals who put the customer first. Don't settle for less.
Aug 26, 2019
I contracted with Olympia Moving and Storage for their packing and moving services. A representative from the company came and did an in-person assessment and provided me with an estimate for the cost of their services. The estimate was within my moving budget, so I accepted the quote. However, after the move was completed, the final charges for their service were significantly more than the initial quote estimate I was provided. As such, charges ended up exceeding my allocated moving budget and their original estimate by nearly $2000. I expected the possibility of some fluctuation, however, a nearly $2000 difference between the original quote and what I was ultimately charged was far more than expected and unacceptable.
Mr.:We are open to discussing this matter further and I believe your representative reached out last week by phone and email. We would appreciate a direct response. In reviewing this matter internally, owing to the volume of goods in the home, it is our understanding that it was not possible to see everything to get a full assessment of the required scope. We do our best to provide an accurate estimate, but in this case that was not possible. As you mentioned, there was a software glitch that compounded the issue and for which we already credited $737. As a goodwill gesture, we are willing to refund an additional $200 off of your bill. We wish you the best in your new home.
Olympia picked up our things at several different locations in *** and when we had already left for ***, they informed us that they could not deliver all of our things at the same time. The original delivery date was July 3rd. We received approximately 2/3 of our goods on that date. We asked every day for the rest of the week about when the rest of our furniture would be delivered and could not get any information. Today, they told us that it would be another full week before they could deliver. To make matters worse, since we thought everything would be delivered at the same time, we put my diabetic supplies on the truck, thinking they would arrive in a timely manner. Now, my diabetic sensor (CGM) stopped working and I have no options for another week. I left messages for the President of the company, *** and *** and did not receive a return call. I apoke with *** at the company and left the messages with her as well as ***'s cell phone voice mail. I am shocked that they would treat a customer this way, particularly after we paid them $22,000 for the move.
Thank you for speaking with us on Friday evening and again on Monday for a follow up call. We offered to search through the remaining items to locate a box of medical supplies and overnight it, but was told there was already a temporary solution in place. As we discussed, over the weekend we were able to secure a dedicated truck and loaded the shipment on Tuesday with an ETA of Thursday. We certainly appreciate that all the items not fitting on the initial truck is very frustrating. However, we had a dedicated trailer for this move, and after items were added to the shipment, we notified you of the possibility that everything might not fit. It is the busiest time of year to move, so unfortunately it is more difficult to quickly assign an additional driver who is not already allocated to a client. This said, the communication around this matter could and should have been better and we would like to take this opportunity to apologize for the inconvenience associated with the delay.
The two screens referenced below have been located and are ready to ship to ***. We have been providing a daily status update to the client and will continue to work through this matter and the claims until resolved. We accept that there were issues with this relocation and are working to resolve them. Again, we would like to take this opportunity to apologize to the client that this experience did not meet the clients expectations and failed to live up to Olympia’s standards.
OLYMPIA IS FABULOUS!
I cannot thank the Olympia team enough. This was a very small move, but we did not want to try to do it on our own. I read so many bad reviews online (about other companies) that I was very nervous. BUT because of the professionalism, communication, follow up, etc. with Olympia, I was put at ease right away. Mac did a great job estimating. The final bill matched the quote and there were no surprises. And I cannot say enough about Candace who was my contact once the move was set. I don't think I have had anyone of late be as responsive as she was. She responded to emails right away. She answered calls and if she was away from her desk when I called, her call back was very prompt. Can't say enought about the EXCELLENT communication. And the crew was very efficient on the day of the move. Kudos to the entire team!! I also appreciated thier customer portal. I would hire Olympia again in a minute. Highly recommend!
thank you for taking the time to speak with our Director of Client Services and President after your review. We deeply apologize for the way our representative handled this issue. We strive to be transparent and consistent with our customers on all aspects of their move, particularly dates and pricing, and these communications were certainly not acceptable to our standard. Steps were taken internally to ensure this does not occur again. We wish you all the best with your relocation.
Brett E did an excellent job lining up and estimating the move. He handled changes with ease and was great to work with. Candace at the office was most helpful and very prompt with her responses. The team, lead by Victor did a great job and not an item was damaged. All very pleasant to work with. Highly recommend. LK
Olympia Moving and Storage initially took a bunch of our stuff so that we could stage our home, they gave us an estimate for the first load and the second load. I was amazed at how wonderful they seemed to be, they came in and moved out the bulk of our belongings in no time flat (come to find out when they were unpacking the truck with our final move the reason they did it so quickly is they hire non professional cheap young help over the summer that just focuses on moving quickly) We were also told that the estimate we were given by their "professional" was WAY off and turns out both our first and second load were DOUBLE what they had estimated. We were a bit confused and upset but knee deep into selling and looking for a home so figuring we would find a home by the end of the summer we just crossed our fingers and hoped for the best.... 2 years later we found our dream home and were finally ready to stop paying our monthly payments (that we should have clearly disputed in the beginning because they really added up) Over this time there was horrendous lack of communication, once they had our stuff it seemed like any customer service went out the window! When we finally did get someone on the phone or an email, they all threw each other under the but, no one took any responsibility for ANY issue we had. I had been dreaming of the day we got our stuff back for almost 2 years.... long story short because of their own horrible job loading the vans up with our belongings initially 2 years prior, we had NO WAY of knowing if we had all of our belongings once the truck was unloaded. The movers we had that day were wonderful and professional and they were dumbfounded as to why the labels that the initial movers had put on our stuff didnt correspond to each other at all. Frustrated they tried calling their supervisors while we did as well... it took over an hour for anyone to answer or call us back. Our own movers told us NOT to sign their paperwork that they typically have people sign. This is not even mentioning the gross negligence they took with our furniture. We had three pieces of antique furniture that were broken beyond the scope of fixing... from utter, sheer negligence. And unfortunately, until we threatened with contacting a lawyer they wouldn't even return our phone calls or emails.....and whats worse I HAD TOLD SO MANY PEOPLE TO USE THEM AFTER MY INITIAL MEETING WITH THEIR STAFF THAT I THOUGHT GOOD PEOPLE.....NEVER AGAIN! BEWARE!!! IF I COULD GIVE NEGATIVE STARS I WOULD.... THEY DO NOT CARE ABOUT YOUR BELONGINGS OR YOUR SERVICE....ALL THEY WANT IS YOUR MONEY!!!
prior to this review you have had many conversations with my team and myself, the president of the company, in an attempt to come to a resolution over the past few months. As we discussed, during delivery one of the two inventories was inadvertently not given to the crew, causing some confusion during the check-off process at your new residence. Regardless, we were able to complete the delivery on schedule. In addition, there were three items that, during the moving process, unfortunately sustained damage. These mistakes are regrettable, and we will take this opportunity to apologize again. However, at this point we have not yet received any payment for your delivery services. We are fully accountable, and per our claim’s manager’s communications prior to this review, we offered to have one of Boston’s elite antique restoration specialists complete the work or, as an alternative, offered you the money that the repair would have cost. As you will not select one of the resolution options, per our claims manager’s communications, Olympia will proceed with the resolution option to credit your outstanding account with the claim payment. A check for the remaining settlement will be issued to you.
Olympia was honest, professional, courteous and a pleasure to work with, from their administration, to the scheduling people and with all of their movers too. We had a small ding in the wall and they promptly and professionally repaired. Our move was rather complicated and they handled it smoothly and competently. Their price was fair and their services were more than satisfactory for the cost. We would absolutely hire and work with Olympia again.
Olympia moving company was paid to pack, store and ship our belongings from the origin to destination. They arranged for and contracted the local movers at the origin and destination. Full payment based on full weight was made upon delivery. However, according to the original inventory, approximate 26 boxes/items were lost. A claim was filed with the Olympia for the missing/lost goods. Olympia denied the claim with no compensation for the lost items. The claim was denied because Olympia states all goods were delivered on the 8-27-18. On the contrary, the inventory paperwork clearly showed many missing items, over 60 at first. After contacting Olympia, a few more items were found and delivered on 9-17-18. But, there are still around 26 items missing on the paperwork which we have confirmed after unpacking. The paperwork and chain of events further prove the company is not accurately accounting for or tracking our goods. Olympia is trying to blame the local movers for the loss. We hold Olympia accountable for our lost goods, since they were the moving company we contracted. We are asking for fair and equitable monetary compensation of these numerous lost goods.
We have investigated this matter further and as per the paperwork documentation, all items were recorded as delivered. This said, after we received your complaint we contacted the destination warehouse and requested an audit to eliminate the possibility that any items are remaining in that warehouse. This process is still ongoing. We apologize that this move didn't meet expectations. We expect to receive the findings of the audit from the destination warehouse by December 15th and will be back in touch with an additional response on or before then.
This moving company did not pack my furniture correctly and my furniture is now destroyed. They will not replace the items. For example, they put a dresser in a cardboard box that was meant for a couch. It provided no protection to the dresser and the entire pieces broke apart. Every single piece of furniture that I have is now damaged. The local company that did the end drop off told me that nothing had been properly packed.
First and foremost, I would like to apologize for the fact that there was some damage associated with this relocation. We operate in a dynamic environment and claims are an unfortunate reality within our industry.
We are happy with the Olympia and Wheaton to move us from Boston to Seattle. The services are great. We feel luck we found a great moving company of Olympia. Thanks for all great work.
I am so pleased that I chose Olympia Moving and Storage to help me with a difficult move. On the day of the move I received a call from the Guys that they were a half hour away. This was a Two step move. Part of a bedroom and very large refrigerator was going to my daughters house in a different town and the rest of a three bedroom house was going to my third floor apt, no elevator. On an extremely hot day in September and climbing up and down the stairs with the rest of my possessions from a raised ranch house they never lost sight of being polite, courteous and professional. What a wonderful team they were. My daughters and I can't say enough about Olympia Moving and Storage from consult to moving day what a wonderful experience. Thank You!!
This was our third move with Olympia and we would choose them again. Always professional, clean, on-time and great communicators. Their rates are reasonable and their quotes are spot on. Would HIGHLY recommend Olympia Moving and Storage.
Olympia was contracted by our tenant to assist in moving. When moving items in basement, Olympia employees slammed into pipe knocking it off the wall causing hundreds of dollars in repairs and cleaning charges. We were told by the crew of 3 present that they didn't know who we could call to report this to and claimed they hadn't damaged the pipe.......... although they were alone in the home when this occurred. We then contacted a representative from the company that day named *** who claims they claim have no responsibility. When I asked if the pipe fell off the wall by itself I was rudely hung up on. We also have left a message for moving consultant who set up the move *** at *** and President *** and have yet to receive any courtesy call to discuss reimbursement for damages.
I called this company a week in advance to move my daughter out of her college apartment, store her stuff for three weeks, and then move it into her new apartment. They took on the job and executed it perfectly. They were experts at moving. They were very careful about handling and packaging her stuff. They showed up on time and called me in advance to let me know when they would be there. I got a ton of communication from the head office to keep me informed. The pricing and billing was clear and fair. Overall, this was a great experience and I would definitely use them again.
Olympia Moving and Storage Rating