Olympia Moving & Storage

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services All of the information about delivery windows is provided to the customers first, in the Original Estimate (signed by the customer)The Original Estimate is sent to the customers via email for them to review at their convenience as frequently as they please, before the customer is asked to pay anything or sign anything in agreementThen, delivery information is provided on the face of the contract (Bill of Lading) and explained in detail on the back of the Bill of Lading (signed at pickup and delivery by the customer) Further, we have a Delivery Information Sheet which states that we will deliver within a window of dates (signed at the pickup)Last, the customers were provided Important Delivery Information and Acknowledgement form which explains in detail about how the customer selects their 1st available date that they will be able to accept delivery; from that date, we are allowed up to business days This form is signed by the customer at the pickup attesting that they have read the information, they understand this information, and they agree to it We would like to encourage the customer to file a claim for all of their complaints We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information on 10/27/in order to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsSince this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claim We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process For further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted] .org Please provide Claim ID [redacted] when contacting CSI We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

My experience with Olympia Moving & Storage has been one of the best experiences I've had They were referred by some very close friends and I will pass on referrals to others They were very efficient, fast, hard workers, patient and very personable They took a lot of pressure off me and for that I again want to say Thank You

Initial Business Response / [redacted] (1000, 5, 2014/02/04) */ We would like to apologize for any inconveniences Mr [redacted] may have experienced during his moveIt is never our intention for our customers to be less than satisfied with our services Please note that Mr [redacted] was contacted as soon as we received information regarding Revdex.com complaintWe are in the process of resolving (please see attached release form)Olympia Moving is requesting Revdex.com to close complaint as we are working to resolve asapPlease call (XXX)XXX-XXXX xif you need additional information or have any questions Thank You, Olympia Moving

Both of the movers were extremely professionalArmando and rashad got everything done quickly and made sure we were satisfied before they had leftWould reccomend them to friends

The moving is good, but it's kind of expensive

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Delay Delivery: Per our Estimate and Bill of Lading governing this move, we have up to business days from our first available date to deliver the shipment Although we work very hard to meet our customer’s requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictableCustomer Service: We regret that the customer felt they sustained such unacceptable behavior from our staff The matter has been reported to management and addressed directly with the applicable departments We thank the customer for bringing the matter of their concerns to our attention as it helps our quality control department avoid such future complaints We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information on 12/01/in order to file a claim online and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulations The customer has up to months from the date they were delivered to file their claim This is because you can only file one claim per move and everything you are going to include needs to be listed on that claim You cannot add items once the claim is filed However, with CSI being a green company, you can access your claim 24/and work on your claim, save, then return at your own convenience instead of having to do it all at once Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claim We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process For further assistance with filing claims the customer may contact CSI directly at 877-274-or via email at [email protected] Please provide Claim ID when contacting CSI.We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Olympia did a fast efficient move of my piano The receiver was thoroughly pleased with the way piano was moved in to the house

We hired Olympia to move one 3-bedroom home to another in the West burbsSeemed simple, but turned into an absolute nightmareHands down the worse company we ever dealt with in our livesNot just moving companyany company, period! To start, we requested someone come out to assess the move, but were told it was not necessaryOlympia could provide an estimate from experienceWe said, we have a lot of stuff, best to have someone come outNo, not necessary To prepare for the move, we placed all boxes in the garage on separate tarps for separate roomsWe wanted each room loaded and unloaded separatelyWe moved all furniture to the hallway by the front doorWe also have a gym, so we disassembled everything to make that move easier as well On move day, an undersized truck arrived with a foreman and 3-man team We sensed trouble, as all of our items would not fit into this truckThe crew looked around, and immediately, said, "you have a lot of stuff We can't move all these things in one truckWe need to get another truck." We thought greatWe have not slept in days, and now this trouble-fineThe foreman called his office, who dispatched another truck In the meantime, while we dealt with the foreman, the team was in the garage loading boxesThey tossed everything into the truck haphazardly, and not according to room, as requestedThe truck was loaded quickly, since everything was already staged by us for loading, and one of us, hubby, went with that team, while the other, wifey, stayed behind to wait for the 2nd truck At the new home, the workers raced in an out quickly and asked where does this go, and threw things aroundThey were instructed to put the headboard from the bed on the bedroom wall, the boxspring and mattress against that, and the frame then on top so that at least we could get the bed put together for the nightInstead, they placed everything on separate walls, put heavy furniture in front of that, and then boxes on top of the furniture Meanwhile the 2nd truck arrived at the old house, and the movers said the remaining items were too heavyFinally, they did take the gym, but they dropped several boxes, and broke many itemsOnce loaded, they left, while the original team returned to the old homeHubby stayed behind at the new home to wait for the 2nd truck Once the original truck and movers arrived at the old house, trouble startedWifey did not disclose to hubby until the next day, but the foreman kept making passes [redacted] herShe warned him to back off, but he got angry, picked her up and kept trying to kiss herShe was able to escape, but really! Now, back at the new house, the 2nd truck arrived to meet hubbyThe movers repeated the items were too heavy, so they put everything in the garageHubby subsequently moved all of these items into the house alone, as well as every box and furnishing that the movers simply tossed haphazardly all over the place These movers left, and hubby waited for the original truck's returnIt took longer than expected, but once they arrived, hubby told them to unload everythingHe was upset at the amount of time involved and that everyone seemed to have difficulty lifting many itemsHe did not know of wifey's ordeal yet Once the truck was unloaded, the foreman said he would take his driver and return to the house to finish the moveHe told hubby to stay behind and direct the movers where to put itemsUnknown to hubby at this time, the foreman was texting wifey relentlessly, saying he had to be with her, and that he was on his way back to the house, kissy, kissy Hubby sensed something was wrong, so he drove back to the house in front of the truckOnce there, the truck was loaded, but the team said they could not take several items as they were working off the clock, so insurance was not in placeDue to the fact that several items remained, hubby made subsequent trips in his car, over the next days Once the dust settled from the move, we noticed almost every piece of furniture was broken, chipped or scratchedThe movers did not use moving blankets, only shrink wrapped items with no other protection Also, many walls in our new home got scratched or dented by the movers, and the entire home had just been freshly painted Afterwards, we complained to OlympiaThey refunded $and said the foreman was dealt withThey instructed us to put together a list of all damages and send that to them for compensationWe followed that direction, only to be told, no, you have to file a claim with our 3rd party insurer, CSIWe complied, to include pictures, weights and descriptions of all damagesover $10, After 1/months, CSI emailed and denied compensationTheir reason: "We cannot assess weight by pictures." We reached out to Olympia repeatedlyThey will not respond, which speaks volumes Bottom line, the worst company we ever dealt withStay away from themThe Prince of Darkness of moving companies

Initial Business Response / [redacted] (4000, 10, 2015/08/21) */ First, we would like to apologize for any inconvenience that the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services Delivery Dates: Per our Estimate and Bill of Lading governing this move, we have up to business days from our first available date to deliver the shipmentAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable Scheduling: Consolidation of shipments for tractor trailer routes is not as simple as it may sound; especially when you sporadically omit dates because you cannot be available to accept deliveryIf you request delivery on a Tuesday but Wednesday and Monday you cannot accept your delivery it would be better to schedule the delivery for a window where there is no chance that delivery is attempted and nobody is available to acceptScheduling is not determined by a customer service representative nor by the sales representativesOnce the move is booked it is transferred to dispatch to consolidate and coordinate the routesThe information about delivery is available on the estimate, the bill of lading, and the long distance formWe apologize if the representative did not properly verbally communicate this informationWe have reported this issue to management who has addressed it directly with the manager over SalesThey are considering ways to improve our techniques to be more precise so there can be no misunderstandings We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulations For further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.orgPlease provide Claim ID XXXXX when contacting CSI Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Again, the reason I chose Olympia was because they assured me of the delivery timeframe that I neededThey indicated that they could deliver during a time period when other moving companies could not (they were already booked far in advance)Once I signed the contract and was awaiting shipment of my goods, it became apparent that they had no intention of delivering during my parameters! If this was the case, then I should not have been assured of delivery and I would NOT have chosen Olympia Also, I have not received anything from CSI so would appreciate it if that could be re-sent to my email address at: [redacted] @yahoo.com

I tell you, from the initial conversation with Patrick, to the unpacking at the destination, my experience with Olympia Moving was of thie highest level of professionalism I had planned to drive all my belongings myself on this one-way move, just to make sure everything was going to be ok Olympia offered me a fee I could not resist, and I did it! Boy am I glad I did...was able to enjoy more time in Chicago, with Olympia handing this move for me

This customer contacted our company to perform a long distance move We sent her the estimate via email before the move for her to review, comprehend, ask questions, and make an informed decision about whether or not she wanted to obtain our services This was also way before she signed anything or paid a deposit We feel it is insolent to read all terms to our customers; we trust that customers would not sign anything in agreement if they were not in agreement with our terms Our terms strictly state that if the order for the move changes, the price changes This is the same with any business You cannot go anywhere and expect people to do extra work for you for free When reserving a move you are reserving space inside a truck to accommodate your shipment for transit From the moment a customer books their move the dispatch department then immediately tries to incorporate the move into a route or they begin a new route The space is saved for that shipment to get it from point A to point B Neither the estimators nor the movers can predict when customers decide to add items to their shipment Our crew is not in position to assume all items are to be moved especially if the list on the estimate they have in hand is substantially different They will start off by loading the items they were able to identify from their list, unless they were informed by the customer that they have a change of order and will need more items to be loaded At that point, the movers will cease from loading and will issue a revised estimate to include the additional items now required to be movedSince the movers are still at the origin the customer has options: 1) They can instruct the movers to stop when the space that they reserved on the original estimate is filled This means that if there are items that did not get loaded the customer would then be responsible for the transport of the items and the price would not increase, except for payment for any additional services which would be necessary to successfully perform the move (stairs/elevator/shuttle/packing/etc.) 2) The customer can cancel the move, the movers will unload what was loaded onto the truck and the customer would forfeit all monies already paid and be responsible for payment to cover our expenses for reserving the space, dispatching the crew and the truck, fuel, the labor the crew already provided, etc 3) The customer can instruct the movers to continue the move and load all their items; including the additional items which they omitted telling the estimator This will cause the increase in the price due to occupying more space than the customer advised for their estimate The customer selected the #option- they signed that they wanted our movers pack and ship everythingOnce we had everything at the warehouse the customer then decided that they want to back outAt that point we had much time and money already invested in the move and the customer would have to forfeit their deposit to help with covering these expensesCustomer Service reached out to the customer to listen and try to address the customer’s concerns However, the customer talked the entire minutes on the phone complaining and did not let the rep talk When the customer was finished our rep started to speak and the customer hung up She had no interest in working with our company or even hearing WHY the price of her move changedWe had our Operations Manager also reach out to the customer who, again would not allow them to speak and then she very rudely hung up on themNOBODY who reached out to the customer was rude, bullying, or arrogant We would gladly provide all the recorded conversations which will verify how disrespectful, condescending, and uncooperative the customer was to everyone who wanted to work with her Below is the email sent to the customer There is nothing rude about any part of the email! Good Afternoon [redacted] Olympia does it’s best to accommodate each and every client in a fair and reasonable mannerEven though you have serious concerns regarding yesterday’s pick-up, you won’t allow anyone in the customer service or management side to discuss them with you I reached out to you a few minutes back to have a discussion in order to get an account of yesterday’s events from your point of view, to discuss the next steps, and most importantly to make sure that moving forward you can have a positive experience with OlympiaInstead, you didn’t offer me the opportunity and rather hung up on me almost a minute into our callCustomer service mentioned that they had a similar experienceIt should be known that we are trying to assist, not complicate and convolute Since we, unfortunately, weren’t able to hold a conversation with you, we have two options: 1) Olympia will keep your initial deposit of $1,and allow you to have another company come to our warehouse to collect and relocate your shipment(We will have to come to an agreement on dates.) 2) We discuss increase in cost and see if any adjustments to the revised price can be made and then continue with the delivery We won’t be able to honor the start of the delivery spread (12/28/15) until we come to some sort of resolutionI look forward to hearing back (Please ‘Reply All’ when responding.) Thanks, We regret that the customer felt the need to file a complaint with the Revdex.com We trust that the above explanations enable them to better understand our position on the matters

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Shuttle: It is not up to the customer, our office, or the crew to determine if the truck will be able to access the origin or destination safelyIt is the sole decision of the driver because ultimately, it is the driver who is going to be held responsible for the safety of the crew, the goods, the truck and its surroundingsIf the driver is not comfortable with driving to an area they have the right to determine if there is a need for a shuttleIf the driver causes damages because they tried to fit when there is not enough space to pass through, or if the driver gets the truck stuck and cannot get out after the delivery it can be such a disasterCustomers do not understand how much of an inconvenience it is to unexpectedly have to provide the shuttle serviceIt takes up much time from the movers who are already getting yelled at by customers due to not being able to meet their exact scheduling needsIt requires money to rent a truck, wages for the crew while they are waiting on getting the truck, fuel from and back to the rental company etcThe worse is that the movers have to do double the work! The must unload from the tractor trailer onto the truck then drive to the destination and unload into the residence; then repeat as necessaryThe fee for a shuttle barely covers the wages for the crew during this timeSo, please understand that a shuttle is not a pleasant service to have to provide especially when our movers are being pushed so hard to accommodate our customers' schedules and still be compliant with DOT regulations However, as a customer courtesy we would like to offer the customer compensation in the amount of $ On 10/23/we sent the customer a settlement offer via her emailIf the customer agrees that this is satisfactory resolution to her complaint she must please follow the directions and return to usWe will then issue her a checkIt is hoped that the customer realizes this is not mandatory and we are reaching out to her We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the offer of $The only email I received on 10/23/was from the Revdex.comIf an email was sent directly from Olympia, that has not been received BTW the driver never suggested a shuttleHe was to busy yelling and screaming at me and it was difficult to have a decent conversation with himI as the customer never yelled at him, he was doing the yelling!! Please train your drivers on how to communicate to customers when and if a shuttle is needed I am glad this is being resolved

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Over the past two-years, Olympia has witnessed a staggering increase in repeat and referred, by word-of-mouth, businessWe've been growing at record pace and truthfully enjoy assisting individuals and families relocate homesIt's a known fact that having all your personal belongings packed into a metal truck and moved as close as a block or as far as a coast-line is a stressful experienceWe take great pride knowing that we can ensure a stress-free experienceDuring June of 2015, specifically the last week, a series of unfortunate events had unfoldedIt began with mechanical failures and escalated to a lack of personnelOlympia possess a fleet of sixteen trucks that are allocated specifically to local relocations; four of which had unplanned lift-gait failures and an additional three trucks which broke down and were beyond immediate repairOn June three full crews didn't show up to workWhether it was illness related, lack of energy, or any other personal reason, we were still out twelve employeesThis meant that the crews which were operating that day were picking up the slack as much as possibleWhen the previous moves prematurely filled the truck, the customer was, unfortunately, a client that we had to cancel onA call to the customer was made describing the situation that unfolded before usDuring the last week of June, Olympia suffered from a situation it had never before been inAfter cancelling on the customer, Olympia had to go on and cancel on multiple other individuals and familiesOlympia Moving was completely booked until July and was therefore not able to assist those cancelled on in the coming daysIf the customer would ever consider using Olympia Moving in the future, we'd like to offer them 10% off a local move or 5% off a long distance moveWe're very sorry to this customer and to any other clients we had to cancel on

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Loss/Damage: It sounds like there has been a huge miscommunication about how to proceed after damages We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information in order to file a claim online and up to date no claim has been received The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulationsFor further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting CSIWe regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Company move me from Chicago to Dallas They could not put my wall unit back together, I was told to hire a handyman and would be reimbursed there was also several items brokenCustomers service line is always busy and will not return my phone calls when I spoke to my sales person he promised a Email for the claim form and for handyman chargeAll this took place on ThursdayToday is Tuesday still no email or reimbursementPeople don't have money to be rip off by these companiesThe move cost me over nine thousand dollars and not all my calls are being avoided I would never hire a moving company again

The Olymia moving company did a wonderful work for me by first it's subcidary to pack the household goods, delivered for storage until shipment on or about OCT to Las Vegas, NVAlways communicated in advance for shipping so that I would be home to receive themThe movers were efficient and pleasantNothing damaged or brokenEd w [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our servicesWe regret the customer had to sustain such unacceptable behavior of our foreman and/or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by managementWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints Damages: We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim online and up to date no claim has been receivedOnce the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by lawFor further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.orgPlease provide Claim ID XXXXX when contacting CSI We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Our office was delighted with Olympia moving and storage! Their movers were professional, experienced, and the easiest to work with that we have ever used! I would highly recommend them to anyone planning an office or home move

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Increase in price: The customer can include this overcharge complaint when they file their claim with CSI, our 3rd party claims companyThe customers can supply all their shipping documents and any substantiating evidence they may have to CSI and the adjuster who gets assigned to the claim will conduct an investigation into all the customer's complaintsIf we have inadvertently overcharged the customer we will refund any overages immediately; but this must only be determined through the claims process Loss/Damage: The customer states that they have experienced much loss and damageWe have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information on 10/06/in order to file a claim online and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsNo compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSIYou may contact CSI directly for further assistance [redacted] or online at [redacted] .org We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

I just moved from an storage place where all my stuff was to an studio in ChicagoTwo guys showed up and were able to move everything in just two hoursNothing was damaged and they helped me to place the mattress, the couch and the tv stand before leavingIt's the second time I hired them and probably not the last one