Olympia Prep

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because: There was not any name calling and there were certainly not any threats made That is preposterous We simply made repeated attempts to get our money back in accordance with the Olympia Prep website which states "Upon completion of the 1st round your student will qualify for our 100% money back guarantee" They promise to improve the students ACT score by points or refund the full amount we paid upfront If there is fine print somewhere that outlines further terms and conditions we cannot find it The larger issue however is that Olympia Prep did not provide the service we paid for and we are dissatisfied The course was poorly organized and not effective so we have no interest in sending our daughter back for more.Therefore we are pursuing our right to file this complaint with the Revdex.com in hopes of warning others of this advertisingSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Contact Name and Title: [redacted] - President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @olympiaprep.com We are proud to offer our customers a money-back guaranteeWe believe in this commitment to our customers and their students and ask for a few commitments back Customers must attend all of their sessions within the service they purchaseCustomers must inform us of their results in a timely manner - they are entitled to participation in future events for free regardless of their improvement and qualify for a money-back refund in certain circumstances This customer's student did not attend all of the events and therefore did not give us an opportunity to fully deliver our serviceThis customer did not send information about scores or submit any information to us until the year after her son participated in the program The customer still wants to take advantage of our promise to offer continuing services to past studentsWe have offered this but our money-back policy is strictly monitored and this customer was told directly that they did not qualify for a refund We strive to treat our customers better than any others in this industryWe have succeeded in raising thousands of test scores and have sent refunds to the few customers who do not receive the improvement they need! We are always willing to do this and hope that customers will respect our important policies regarding our services and their results Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] "sold" his program to our school as a "commitment" to the students to work with them to increase their ACT scores throughout their high school yearsHe mentions that my son failed to attend all classes yet fails to mention that his own staff cancelled several of the classesA member of his staff called two weeks ago and asked if my son was still interested in improving his scores by participating in a class, which is the first class they have offered here since my son originally signed up for the class, I said of course we wouldHis response was he would have [redacted] call me, as of this morning I've not heard from him at all Final Business Response / [redacted] (4000, 16, 2015/09/01) */ This case should not be closed and unresolved It has been resolved with the customer through our own communications and the customer was supposed to list it as suchI am just now finding out that it was not done as I was led to believeI believe it needs to be reopened so your system can accurately list how the situation has been handled Thank you

I don't agree with Mr***’s need to stoop to name calling and will focus on limiting my response to simple facts and details of our past communication We offer a refund policy for customers that qualify Mr*** does not yet qualify based on the terms he agreed to at registration
I have attempted to help him meet the qualifications but he refuses to take the additional steps needed to qualify for the refund he wants.Our terms and conditions state that we need national ACT tests submitted to us following our program and that the student must complete all their tutoring hours This is a simple policy to ensure students fully utilize what is paid for I have told Mr*** that he does not qualify for the refund because he has not submitted the tests after the program (he has submitted zero tests to us despite repeated requests for the actual test scores) and his daughter has not completed her tutoring He has not contested these two items, and instead has focused on name calling and threats of defamation.I hope Mr*** will complete the requirements we hold all customers to, at which point we will happily refund him according to our terms If Mr*** submits ACT tests from after our program (along with a baseline test before our program) and has his daughter complete her remaining tutoring hours, we are happy to honor our refund policy as always

Initial Business Response /* (1000, 5, 2015/08/14) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@olympiaprep.com
We are proud to offer our customers a money-back guarantee. We believe in this commitment to our customers and their...

students and ask for a few commitments back.
Customers must attend all of their sessions within the service they purchase. Customers must inform us of their results in a timely manner - they are entitled to participation in future events for free regardless of their improvement and qualify for a money-back refund in certain circumstances.
This customer's student did not attend all of the events and therefore did not give us an opportunity to fully deliver our service. This customer did not send information about scores or submit any information to us until the year after her son participated in the program.
The customer still wants to take advantage of our promise to offer continuing services to past students. We have offered this but our money-back policy is strictly monitored and this customer was told directly that they did not qualify for a refund.
We strive to treat our customers better than any others in this industry. We have succeeded in raising thousands of test scores and have sent refunds to the few customers who do not receive the improvement they need! We are always willing to do this and hope that customers will respect our important policies regarding our services and their results.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] "sold" his program to our school as a "commitment" to the students to work with them to increase their ACT scores throughout their high school years. He mentions that my son failed to attend all classes yet fails to mention that his own staff cancelled several of the classes. A member of his staff called two weeks ago and asked if my son was still interested in improving his scores by participating in a class, which is the first class they have offered here since my son originally signed up for the class, I said of course we would. His response was he would have [redacted] call me, as of this morning I've not heard from him at all.
Final Business Response /* (4000, 16, 2015/09/01) */
This case should not be closed and unresolved.
It has been resolved with the customer through our own communications and the customer was supposed to list it as such. I am just now finding out that it was not done as I was led to believe. I believe it needs to be reopened so your system can accurately list how the situation has been handled.
Thank you

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: There was not any name calling and there were certainly not any threats made.  That is preposterous.  We simply made repeated attempts to get our money back in accordance with the Olympia Prep website which states "Upon completion of the 1st round your student will qualify for our 100% money back guarantee".  They promise to improve the students ACT score by 4 points or refund the full amount we paid upfront.  If there is fine print somewhere that outlines further terms and conditions we cannot find it.  The larger issue however is that Olympia Prep did not provide the service we paid for and we are dissatisfied.  The course was poorly organized and not effective so we have no interest in sending our daughter back for more.Therefore we are pursuing our right to file this complaint with the Revdex.com in hopes of warning others of this false advertising. Sincerely, [redacted]