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Olympia Resort & Conference Center

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Reviews Hotels, Beauty Salon, Resort, Conference Center Olympia Resort & Conference Center

Olympia Resort & Conference Center Reviews (14)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

*** *** did stay in our apartmentsat which time he did fill out a rental application to move into a month by month apartmentHe came to talked to me the day that he left and stated that he didn't know that there was a day notice that had to be given for any monthly apartmentsI did
let him know it is provided in the welcome letter when they rented the apartmentHis security Deposit has been mailed back to him confirming that it was a month to month apartmentState law requires a tenant to give a day noticePlease feel free to contact me for any additional questions or information on this case *** *** Front Office ManagerOLYMPIA RESORT Hotel, Spa & Conference CenterRoyale Mile Rd., Oconomowoc, WI 53066Direct: 4297Toll-Free: x 4297Fax:

The General Manager at Olympia Spa and Resort, [redacted], did call my father this evening, but did not offer a refund. Instead, he said he would get in touch with his spa staff. We are unsure when or what to expect from this recent contact as they do not have the staff to complete the some of the...

services purchased (nail technicians). Also, I filed the complaint on behalf of my father and did not check the box for Military/Veterans; however, my father (the purchaser) is a Vietnam Veteran. Please let me know if there are any further details I may provide. Kind Regards, [redacted]

I have spoken to the guest in question immediately after hearing the voicemail. I assured the customer that we would either provide services or refund their package. It seems that they may have spoken to one of our newer spa attendants as the communication that occurred between the client and the attendant does not seem appropriate for a seasoned employee at Olympia resort. We have since confirmed and retrained that employee. Furthermore it is my understanding that the client has also been contacted by our spa manager ([redacted]) and have schedualed their services and are very happy. Please let me know if this is not the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for informing us that this issue seems to not be resolved. I have spoken with my front office manager and she indicates that she did speak with the client after checking out on august 10th. The client was upset for the delay and indicated cleanliness issues with the room. My front office...

manager at that time offered a $30.00 discount for the inconveinces which the client accepted. At this time it was the managers understanding that the guest was satisfied and the issue had been fully resolved. We take pride in exceeding expectations of our guests and had we known the guest was still unhappy we would have tried other means to satisfy the guest. I have copied my front office manager ([redacted]) on this email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is not true that they had me sign a "rental agreement". They have no such thing because I tried several times to have them show it to me and they couldn't. They just said "the 28 day rule is something that everyone knows, it's common knowledge." I was told I would be pro rated when I moved in and wasn't, that is promising people a false service. I actually know someone who just moved in AND THEY DIDN'T SIGN ANY WRITTEN AGREEMENT. Yes, I did get my security deposit in the mail, that is true. And once I get my pro rated days that I payed for I will drop this terrible situation. 
Regards,
[redacted]

Thank you for presenting this information. I am uncertain why I did not receive this earlier however it is Olympia Resort and my sincere interest to be able to have each guest depart satisfied. I have reviewed this case with [redacted] (Front Office Manager) and she was quite familiar with the...

guest and did work with them throughout their stay. [redacted] stated she was not aware of any situation with dogs except one incident that was rectified immediately. This was a situation where our dog show owners did not properly secure dog however it was immediately resolved. While I regret Ms. Schmidt experienced any inconvenience, I am unable to determine any specifics that would justify an adjustment to her room rates. The dog shows we do host are worldwide attractions and the general nature is well trained and unobtrusive. In consideration and for general good will purpoes, I will offer a discount of one night $93.25 for our delay in replying. As I mentioned, we have a very good record with Revdex.com and while we have seldom received a complaint in my ten year tenure, we do respond and attempt to resolve the issue fairly. I just can not determine a justification on my research to warrant 50% off the entire invoice. If this is acceptable please advise and I will immediately notify our accounting department to take action in adjusting $93.15. Again thank you and we do regret Ms.[redacted] was dissatisfied, in any regard, during her stay. Best regards [redacted]General ManagerOlympia Resort

I have spoken with Amelia and worked our the issue, however I'm awaiting a confirmation of our appointments.Thank you[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning All, Thank you for your query dated December 16, 2015.  In response to complaint ID #[redacted] here are a few details regarding the status.Hawaii Law Enforcement Federal Credit union has had the account for a number years.  The last activity on the account was dated...

January 7., 2014.  When a members account does not have any activity or any type of transaction  in a year the account is considered to be inactive.  It is noted by our system as a dormant account, and charged an inactive fee of $5 per month.The $5 fee started on January 2015.  The shares held a balance of $5, and the share draft (checking) had a balance of $5.14.  The account eventually was brought to a zero balance in March 2015.  Monthly statements issued to members should indicate the balance and transactions occurring.During our 2015 year, Hawaii Law Enforcement Federal Credit Union has scheduled many changes.  One change that took place in March 2015 was a conversion of debit card processors.  During this period, data was provided from the old processor to the new processor.  As the account was still showing a balance of $0.14 before the final inactive fee was charged, the information was sent to the new processor.  This would have created a debit card file for the account, although it would zero the balance out.  Upon recognizing the expiration of the plastic, the member would have received a re-issued debit card.Another major  change occurred in May 2015, when Hawaii Law Enforcement FCU converted core processors.  This time, changing the entire system.  As there was no activity on the account, our prior system purged the data.  Including accounts that showed zero balances.  The accounts were not part of the data that moved from one processor to another, therefore the account was not brought over the our new core system.  Although, this may have occurred there are still records of the account via the original membership signature card and monthly member statements.As Hawaii Law Enforcement Federal Credit Union reviews this member complaint, we always strive to listen to our members and their financial needs.  This will certainly help us to recognize issues and improve on our service levels to our members.  We appreciate the opportunity to respond to our members, and provide the service level that our Law Enforcement Ohana most certainly deserve, as "We Serve to Honor".We will gladly re-establish the account and return the $10.14 toward the shares.Thank you again for the opportunity to resolve this issue.Radford R[redacted]COO/Loan Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not sure if I mentioned, the reservation was for 2 rooms from 10/1-10/6. A 3rd and 4th room from 10/3 -10/5 were also booked under the name [redacted]. I was looking for a little more than a one night refund to justify the inconvenience.
Regards,
[redacted]

Review: My son was getting married and he chose this hotel for all the relatives to stay at due to the location of his ceremony. Due to discounts through my workplace and availability issues at the hotel, I had booked 3 separate reservations for 2 rooms. Upon my arrival to Wisconsin, we (my 82 yr old mother, father and I)chose to arrive a day early and made and additional reservation the day before our arrival of the first reservation. My reservations were from October 1 to October 6, 2014 for 2 rooms. I was aware this hotel allowed pets and after arriving it appeared that maybe they had a dog show there, However, night after night it became ridiculously worse. The dog owners were allowed to make-shift kennels utilizing the outside wall of the hotel. So as I look down from my hotel window, there are cages and kennels below with approximately 50-75 dogs. Also owners had kennels set up in their trucks and cars. You can only imagine what happens when 1 dog begins to bark. Anywhere from midnight to 6am the dogs would howl and howl. And not to mention the smell. I cannot imagine how this is allowed. I made several complaints and was told "it is what it is". I utilized my full stay so I will not request a full refund however I only feel it fair to receive 50% back. Again, I cannot imagine how this is allowable.Desired Settlement: Refund 50% of my total reservations of me and my mother and father

Business

Response:

Thank you for presenting this information. I am uncertain why I did not receive this earlier however it is Olympia Resort and my sincere interest to be able to have each guest depart satisfied. I have reviewed this case with [redacted] (Front Office Manager) and she was quite familiar with the guest and did work with them throughout their stay. [redacted] stated she was not aware of any situation with dogs except one incident that was rectified immediately. This was a situation where our dog show owners did not properly secure dog however it was immediately resolved. While I regret Ms. Schmidt experienced any inconvenience, I am unable to determine any specifics that would justify an adjustment to her room rates. The dog shows we do host are worldwide attractions and the general nature is well trained and unobtrusive. In consideration and for general good will purpoes, I will offer a discount of one night $93.25 for our delay in replying. As I mentioned, we have a very good record with Revdex.com and while we have seldom received a complaint in my ten year tenure, we do respond and attempt to resolve the issue fairly. I just can not determine a justification on my research to warrant 50% off the entire invoice. If this is acceptable please advise and I will immediately notify our accounting department to take action in adjusting $93.15. Again thank you and we do regret Ms.[redacted] was dissatisfied, in any regard, during her stay. Best regards [redacted]General ManagerOlympia Resort

Consumer

Response:

Where do I begin.....THIS HAS BEEN THE WORST HOTEL EXPERIENCE THAT WE'VE EVER ENCOUNTER. MY HUSBAND PLANNED OUR ANNIVERSARY HERE YESTERDAY,HE RESERVED A TWO ROOM SUITE. WE CHECKED IN AT 2PM GET TO OUR ROOM THERES [redacted] PILLS ON THE FLOOR, THE FLOOR HAD TRASH ALL UNDER THE TABLE AND BED. THERE WERE OLD DIRTY SHOES LEFT IN THE DRESSER, PUBIC HAIRS IN THE WHIRLPOOL THE BED POLE WAS BROKEN LEANING OVER, THERE WAS A [redacted] DECAL ON THE MIRROR. MIRRORS WERE DIRTY, BOTH TV NIGHT STANDS WERE BROKEN AND TO TOP IT OFF IT TOOK 2 1/2 FOR HOUSEKEEPING TO COME, SO MY HUSBAND AND I DECIDED TO LEAVE. THE BARTENDER SAW IS WITH ALL OF OUR PARISHABLE ITEMS AND FELT SO BAD SEEING THAT WE DROVE FROM OUT OF TOWN AND WE WERE HAVING TO LEAVE. SHE CONTACTED THE OWNER TO EXPLAIN WHAT WAS GOING ON BECAUSE THE FRONT DESK CLERK ABBY HAD NO CLUE AND THERE WASNT A MANAGER AVAILABLE PERIOD! ABBY TALKS TO A OWNER, MIND ME ITS NOW LIKE 5 AND WE'RE STILL SITTING IN INDIGO WITH ALL OF OUR FOOD AND BELONGINGS LIKE WE'RE HOMELESS. ABBY FINALLY TALKS TO THE OWNER WHO STATES TO GIVE US OUR ROOM AT A DISCOUNTED RATE OF I PAID WHAT SHE SAID. NOW MIND ME WE STILL HAVENT RECIEVED OUR REFUND AS IF NOW STILL HAVENT. SO WE DECIDED TO STAY, NOW ITS 6PM WERE JUST GETTING A ROOM, IT WAS THE WRONG ROOM, DOWN SIZED FROM A TEO ROOM SUITE TO THIS ONE ROOM THAT WAS NOT ALL THE CLEAN BUT JUST A LIL AND I MEAN LIL BETTER THAN THE LAST. NOW IM UPSET BECAUSE WE HAD TO WAIT FOR HOUSEKEEPING TO CLEAN THE NEW ROOM TUB WAS NASTY, REFRIGERATOR NASTY TO THE POINT HOUSEKEEPING WAS SUPRISED. NOW WE GAVE THEM MONEY BECAUSE THAT HAD TO CLEAN BEHIND ANOTHER PERSON. SO NOW ITS ALLMOST 7 WE'VE MISSED 3 APPOINTMENTS AT THE SPA AND IM JUST FLUSTERED NOW BECAUSE THIS IS OUR ANNIVERSARY, IT WAS SUPPOSE TO BE SPECIAL BUT NO WE STILL HAVENT HAD OUR TIME TOGETHER BECAUSE WE WERE DEALING WITH ALL THIS MESS. NOW WE GO FOR OUR SERVICES FINALLY, THEY WERE OK. SO NOW ITS AFTER 8 WE MISSED DINNER SO WE HAD TO GO TO INDIGO. THE STAFF THERE WAS THE MOST HELPFUL. NOW ITS THE NEXT DAY AND WE GET A BILL FOR AN ADDITIONAL $109....THIS HAS BEEN A DISASTER! THE THE MANAGER WASN'T HELPFUL AFTER ALL OF THIS AND YOU STILL WANNA CHARGE US MORE. OUR ANNIVERSARY HAS BEEN RUINED. OUR ANNIVERSARY HAS BE RUINED BECAUSE OF THIS. WE WERE TREATED UNFAILRY AND THEY ACTED AS IF IT DIDN'T MATTER. THIS WHOLE EXPERIENCE WAS HAS BEEN TERRIBLE AND NOW THEY WONT GIVE ME CONFIRMATION ABOUT MY REFUND. ALONG WITH THIS THEY ACTED AS IF THEY HAD DID US A FAVOR. HOW IS IT THAT OUT OF AN ENTIRE ESTABLISHMENT NO ONE SEEMS TO HAS CLARITY ABOUT THIS ISSUE. BUSINESSES RUN EFFICIENTLY IF THE MANAGEMENT IS AVAILABLE AND WILLING TO DEFUSE SITUATIONS LIKE THIS. NO ONE FELT A BIT OF REMORSE OTHER THAN THE STAFF AT INDIGO AND THE SPA. THE ENTIRE MANAGEMENT TEAM NEED TO TRAINED AND AVAILABLE. THERE WASN'T A MANAGER PRESENT AT ANYTIME AND SHE WASN'T EVEN AVAILBLE TO HELP. AND TO TOP IT OFF AFTER ALL THIS I FOUND OUT SHE WAS ON THE RESORT IN A ROOM AFTER ALL AND JUST DECIDED NOT TO ADDRESS THE ISSUE. I PRAY WE RECIEVE OUR REFUND AND I WOULDNT RECOMMEND THIS PLACE PERIOD. NO TYPE OF CUSTOMER SERVICE.

Review: Hi, My name is [redacted]. My girlfriend ([redacted]) and I lived on [redacted] for +4 years, unfortunately on September 28th we had a house fire and had to move to a short term location. I remembered seeing Olympia Resort on craigslist and they had month to month renting so I called and made an appointment to see a room. [redacted] and I viewed a room with the manager at the time and told him our situation and that we would be staying short term. We also said that if we found a place we would possibly be moving out before the end of the month and asked him, "how does that work?" He replied, "that's absolutely no problem we pro-rate you for any days you paid for that you will not be living here." So we said "perfect" and we rented the room. We paid $800 for October, no problems. For the month of November [redacted]'s school WCTC donated $500 due to our fire and we paid $300. Well halfway through November we found a place to live and I talked to a different man at the front desk that said he was the manager. I told him we would be moving out in one week and would like to be pro-rated and he said, "just come to the front desk the day of and we'll pro-rate you." November 16th I move all of our stuff out of their hotel room and I took a video of the room to show that it was cleaner than when we moved in just for security measures. I then go to the front desk and the same man was there that I talked to a week before. I said, "hi, I talked to you last week about moving and I'm all moved out. I would like our security deposit and to be pro-rated for the rest of the days. He said, "your not getting your money, you didn't give 28 days notice." I said "nowhere did it say that on a contract because I never signed one, and the manager that showed it never said anything like that. He replied, "doesn't matter, he doesn't work here anymore." I said, "well please show me my contract where it says this 'rule'" and he didn't want to give it to me. After arguing he brought out a sheet of paper that had our contact information with our signatures. I said, "this isn't a written agreement, this is just our contact info." And his exact words were, "we don't need a written agreement, it's something that everybody knows." Then I tried for another ten minutes explaining you cannot just take people's money and make up rules without a written agreement and a signature. He didn't care at all. Then I said, "I would at least like my security deposit, and [redacted] (the other manager now present) said "it'll be mailed to you." I have not seen my security deposit and I live 5 minutes away. I also have not seen my money that I paid for in November which is $300. I actually went back the next day and asked for a copy of my "written agreement and a girl at the front desk made me a copy of my contact info because that's all they had, and I took a video of her saying twice, "we don't have a written agreement." After this incident I found out they have done this to several people. They are stealing hundreds of dollars from their guests. I really would like to have help in this situation because I've tried contacting them three different times before writing this and they don't get back. Please call anytime. Thank you!Desired Settlement: I would like the $300 that I paid for November that I was not there. I was supposed to be pro-rated. And I would like my security deposit of $250. I left the hotel room cleaner than when I moved in.

Business

Response:

[redacted] did stay in our apartments. at which time he did fill out a rental application to move into a month by month apartment. He came to talked to me the day that he left and stated that he didn't know that there was a 28 day notice that had to be given for any monthly apartments. I did let him know it is provided in the welcome letter when they rented the apartment. His security Deposit has been mailed back to him confirming that it was a month to month apartment. State law requires a tenant to give a 28 day notice. Please feel free to contact me for any additional questions or information on this case [redacted]

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Description: Resorts, Beauty Salons, Conference Centers, Hotels

Address: 1350 Royale Mile Road, Oconomowoc, Wisconsin, United States, 53066

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+1 (262) 369-4998

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