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Olympian Labs Reviews (2)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I filed a complaint regarding the above company with your agency, complaint # [redacted] This is a followup regarding that complaintThe above named company have not submitted a refund to me in the amount of $56.93, regarding order # [redacted] which I never received nor was this package every in my handsIt has been in the [redacted] ***e since March 11, as Olympian Labs is full awareThe first complaint was left in the hopes that the above company would refund my money back to me and they have made absolutely no move to do thatI should receive this refund since I don't have this order nor did I every have itThe proof is on the Website of the [redacted] , tracking # [redacted] I called the [redacted] ***e this morning at 9:20AM and spoke to the Manager, Mr [redacted] who assured me that this package was sent back to the senderYou can also see by the [redacted] website that this package is now in Transit, back to the senderI telephoned the above company today, in good faith, to followup with them on whether or not they received this package at 9:Am and then an hour later, 10:AmI left a message Both Times stating that I was following up on the receipt of my package back to themThe never returned my callIt is now quite clear to me that this company is not making much of an attempt to settle this situation with integrity and honestyAs it stands they have robbed me of $and have not settled thisI am on a fixed income and I am a senior citizen and for a company to refuse to reimburse me for a product that I clearly did not receive falls under the category of being "Dishonest and lacking Ethics"I am still seeking the return of my refund and I would like this complaint to be made Public so that other consumers can be made aware of the unorthodox practice of this companyI want my $returned to me immediately, because they have their product backIt is in the hands of the [redacted] not mine and I want this settled nowIt is not necessary for me to wait because the ***, according to their website clearly shows that this is in Transit back to them Regards, [redacted]

We apologize for any perceived rudeness on the part of our customers service representativeNo rudeness perceived or otherwise was intendedOur attempt to deliver the product through [redacted] met with problems, apparently there are difficulties delivering to her address in New York City and we re-routed this through the [redacted] ***eWe attempted to give the customer an accurate picture of the delivery time, but it took longer than we anticipated.We did give the customer the tracking information, but once it went from [redacted] to the [redacted] ***e, it became hard to track onlineWe had to call the post office directly in order to gets updates for herWe understand that this can be frustrating for the customer and we are sorry she had such a difficult experienceThis is an extremely rare exception dealing with Olympian Labs were we pride ourselves on our customer service.We have already communicated to the customer on 3/and were told that she had requested the product be returned to usAs soon as we receive the product back we will go ahead and refund her money per her request[redacted] Product and Training Manager

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