Olympian Worldwide Moving & Storage

This is an extremely complicated complaint that will require more additional review than can be accomplished in 7 calendar days. We do intend to thoroughly review the complaints and respond; however, it will take us an additional 10 to 14 calendar days to do so. We did try to reach the Revdex.com by phone...

to advise the need for additional time to respond, and left a message. This is our formal request for an additional time frame (up to 2 weeks) for us to review this large file. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am in receipt of the letter dated May 7, 2015, from Olympian Moving & Storage (Olympian), including a breakdown of claim settlement, time line of activity, release, and copies letters dated 02-24-15 and 12-23-14.Addressing the most serious false and inaccurate statements contained in Mr. [redacted]’s letter and attachments in order as they are written:Paragraph 1 – the year of my move was 2014 not 2013.Paragraph 2 – with regard to Mr. [redacted]’s use of the word “voluminous” to describe the complaint I filed with the Revdex.com (Revdex.com), please appreciate a certain level detail was essential in describing a multitude of issues concerning my move. Accurate, detailed documentation was necessary in describing numerous preventable circumstances I endured due to direct actions orchestrated by Mr. [redacted], including but not limited to, [redacted] (sales consultant) providing a low-ball estimate on 05-24-14. Mr. [redacted]’s bio touts 16 years experience in the industry. However, after walking through my home and discussing my move, he failed to convey 2+ days would be required if there were unforeseen changes and the home required a “full pack.”Subparagraph (1) – two separate 5% discounts were not issued. Two separate charges were placed on my mother’s credit card without her prior approval in the amounts of $4,147.78 and $2,222.73 totaling $6,370.51. I paid $5,853.98; a difference is $516.53. Five percent of $6,370.51 is $318.53 [$6,370.51 - $318.53 = $6,051.98]. Five percent of $6,051.98 is $302.60 [$6,051.98 - $302.60 = $5,749.38]. I paid $5,853.98.  Mr. [redacted] stated I received two 5% discounts. I paid $5,853.98. The amount Mr. [redacted] claims I was billed after receiving “two separate 5% discounts” would have be $5,749.38.  That is a difference of $104.60 in favor Olympian. I have paperwork showing one (1) 5% discount. There were credits issues for charges concerning an incorrect hourly rate for movers (07-16-14), being charged for their lunch hour, charges for items that were designated not to be packed/moved, etc.On 07-11-14, my mother’s credit card was charged $4,147.78. On 07-16-14, her card was charged $2,222.73. On 07-24-14, a refund was issued for $301.53. And on 08-04-14, a refund was issued for $215.00. There is no paperwork showing “two separate 5% discounts.” The refunds $301.53 + $215.00 = $516.53. The supposed two separate 5% discounts @ $318.53 + $302.60 = $621.13 - the total refunds to the credit card of $516.53 = $104.60 in favor of Olympian.There were several issues resulting in numerous discussions and requests for reimbursement (to be addressed later within this letter).Subparagraph (4) – with regard to Mr. [redacted]’s use of the word “might,” this cannot be further from the truth – everything stated here and more did happen. “Problems” is an inadequate word when describing the horrendous events that occurred during my move. There were errors, mistakes, false statements, fraud, numerous phone calls and messages that went unreturned, lack of adequate manpower, vehicles, packing materials (I had to use my own boxes) and blatant emotional trauma intentionally inflicted upon me at the utter most difficult time in my life while grieving the loss of my father, including but not limited, being abandon during my move at the direction of Mr. [redacted] after I wrote a letter at his direction concerning payment of my moving charges, being told movers would arrive at my home early the next morning and Mr. [redacted] intentionally did not schedule my move leaving me stranded and forced to ask someone else to charge close to $6,000 on their credit card without any notice to them. At Mr. [redacted]’s direction, I wrote a letter detailing how I would pay the charges when I received the funds from my IRA (further details provided later within this letter). Paragraph 4 – with regard to Mr. [redacted]’s words contained in this entire paragraph, I am appalled. I do not believe they acted “in a fair and professional manner in what for you were very difficult circumstances...”  Again, this is appalling. Instead of “carrying the load,” this company added to the enormous burden of moving coupled with the loss of my father. The letter further states, “...we would request that you contact the Revdex.com and indicate that we have complied with your settlement requests and that you are willing to withdraw your complaint with them.” Why would I lie?All conversations with Mr. [redacted] were tense with an ever present and unmistakable arrogance in his voice. When I detailed complaints about service, his responses was the incidents didn’t happened; his consistent attitude was he and his company did nothing wrong.On 07-08-14, I wrote a letter at his direction stating I would request the funds for the move from my IRA, which would take one week to post to my account. He said I needed to put this in writing in order for the move to be scheduled. On the day of the move, no one showed up. When I called him, he stated, “We don’t accept COD.  Your move was not scheduled.” This was a blatant lie, fraud, and a scam. He hijacked my move and forced me to asking someone to put his charges on their credit card.I had just lost my father, had no time to downsize the contents of my home after returning from my father’s funeral and experiencing illness – this was the absolute worse time of my life. It was made 100% worse by the actions and insensitivity of Mr. [redacted]. I would never recommend this company to anyone. Moving is not easy.  When I hired Olympian, I fully expected they would live up to their advertising (relax. we carry the load.?), the move was anything but. It was made extremely difficult by inferior management and operations. Instead of solving problems, Olympian added to them in abundance. Paragraph 5 – with regard to Mr. [redacted]’s use of the word “intentionally” and “your problems,” I absolutely disagree. I was forced to endure horrific circumstances as there was no time to hire another moving company – Mr. [redacted] knew this and repeatedly took advantage of my circumstances. I am again highly appalled with Mr. [redacted]’s reference to my father’s death as “your problems.” Instead to helping ease the load of the entire move, his company made it truly one of the worse experiences in my life. Moving is difficult enough. The additional grief at the passing of my father was not ease in any way. The Operations Department failed to reevaluate my move and sent the same 3-man crew and the same size truck. When I opened the garage door and saw the truck, I immediately said, “No way.” When I brought the crew inside and they looked around, I knew right then we were in trouble as they said this could not be done in one day.TIME LINE OF ACTIVITY6/18/14 – the move date was not scheduled for June 26, 2014 as stated.  he original move date was 06-06-14 between 6:30-7:30am. After my father passed away, the move was schedule for the same start time on 06-17-14. I became ill and rescheduled to 06-26-14. I was overcome with extreme grief for the loss of my father, I was ill, and I needed to restart and reschedule all of my moving plans I had originally made prior to his death. I have no support system in Arizona; this is a difficult time.I rescheduled the move for packing on 07-02-14 with a move date the following day on 07-03-14. This was rescheduled for a day of packing on 07-07-14 wherein I was told 2 packers would arrive between 8-10am. One packer showed up at 11:30am after “being pulled off another job.” No other packers arrived that day. I fault Olympian as each time I rescheduled, no one at any time gave me the impression they could not handle my move or that they did not have the manpower. I was later told they did not have additional manpower. I was stunned a business would not have a contingency plan in the event a truck broke down; a worker became ill, etc.When the move got to a point of needing additional resources, there were none available. I had to give keys to my house to perfect strangers while I rented another storage locker, which I surrendered as it was not necessary. I was told in a VM (recorded) that the second truck would not fit in the original storage locker (#[redacted]). On 07-16-14, I asked the movers to restack the storage locker using the existing shelving (i.e., heavy boxes on the bottom, medium weight boxes on the middle shelves, and light boxes on the top shelving. Everything fit into the storage facility with room to spare. I was told to rent another storage locker, which was later deemed unnecessary.While I was in the process of renting the additional storage locker, I had one crew in my apartment and one crew in my house. The second truck delivered on 07-16-14 was supposedly in Olympian’s warehouse. In fact, it was out of my sight and I cannot confirm its location. The truck may have been unloaded for Olympian’s use and reloaded prior to 07-16-14. I don’t how my possessions were treated and how many times they were handled.On 07-08-14, the packer ([redacted]) from 07-07-14 arrived with his 20 yr. old daughter because Olympian had no additional packers [redacted] said. I packed right along with [redacted] on 07-07-14 and with [redacted] and his daughter on 07-08-14. [redacted] ran out of boxes on 07-07-14 and had to leave. I used my own boxes to pack.There were 13 boxes on the low-ball estimate not 11 as stated in the letter of 05-07-15.“No value protection coverage signed by customer is false. I elected a “zero” deductible and to be clear, I drew an arrow to my selection of “zero” deductible (see attached). After I supplied additional documentation to [redacted], she agreed that my intention was clearly shown by the arrow pointing to “zero” deduction. She agreed I had mistakenly checked the box for deductible of “$500.” Also note, I was quoted $260.25 and overcharged for a zero deductible; I was charged $280.00. I faxed the signed estimate on 06-18-14.The total charges for my move needed to be adjusted several times after I could not reconcile the charges. I was told the form I was provided reflected old packing charges; that the numbers they were using were right even thought the sheet they gave me reflected lower prices for packing. This is the form with the “Time Tracker” at the top. This form also reflected an incorrect hourly rate of $120 instead of $118; charged me for the movers’ lunch break; overcharged the insurance cost of $280 instead of $260.25 for the second move date on 07-16-14.I called [redacted] to ask what I should write in the box for “Replacement Cost Coverage.” He told me to write what I thought the value of the entire home was. I told him I didn’t know, but guessed at $70k as is. I also told again as I told him the day he came to my home for the estimate that I planned to sell 4 rooms of furniture, have an estate sale and donation a very large amount of clothing to charity. I did not move $70k of belongings. I moved my computer equipment, jewelry, and other valuables myself. 7/07/14 – the entire statement here (2 sentences) is entire false. As stated previously in this letter, I called to reschedule from my original move date of 06-06-14 four times due to illness, etc. I did not confirm I was “OK with 2 day packing to be done on July 7 and 8, 2014.”  On 07-07-14, one (1) packer, [redacted] showed up at 11:30. I was told 2 packers would arrive between 8-10am. Later that day, it was obvious the packing would not be done by the end of the day. [redacted] was on the phone I assume trying to get help. I would not have agreed to 2 days packing as I had previously informed by landlord that I was moving out on 07-08-14. On 07-08-14, it was an entire day of packing.7/08/14 – I was never told there were 146 cartons until reading the “Time Line of Activity” attached to the 05-07-15 letter from Olympian. Olympian did not create an inventory; I was not provided with an inventory or total number of boxes.Another false statement is “no items had been disposed of…” I had sold 4 rooms of furniture.Another false statement is “Additional value protection premium also added…” The contents of my move decreased when I sold 4 rooms of furniture and there was a large amount of clothing designated for charity donation (13 wardrobes). I had moved the bulk of my clothing from my home to my apartment myself prior to the move dates of 07-11-14 and 07-16-14. In the letter from Olympian dated 05-07-15, it states they provided 17 wardrobes. Just four wardrobes were used for clothing that, if damaged, I would have submitted a claim.7/09/14 – the entire statement is blatantly false. On 07-08-14, I was informed of the new total charges. Since I was never given any indication that my home would take 1.5 days to pack (due to excessive packing), I did not have the funds readily available as my low-ball estimate (wherein [redacted] stated packing would take “a couple of hours”) had exploded to well over $6,000 without any prior indication from Olympian of total packing charges, packing supplies, manpower, and timeframe necessary to complete my move until the actual move took place.I called [redacted] on 07-08-14. I explained the funds would need to be withdrawn from my IRA and available in one (1) week. He said he would call me back. He called back and said I needed to speak with Mr.  [redacted]. I called and spoke with Mr. [redacted] and once again explained I would need to withdraw the funds from my IRA, which could be available in one week. He told me to put it in writing in a letter and that [redacted] would come to my home to pick up the letter that day (07-08-14). When I didn’t hear back from [redacted] as to when he would be by to pick up the letter, I called him several times. He finally told me he would not be coming to pick up the letter and to give it to [redacted], which I did when he left at 7:00pm. I was told earlier that day when I spoke with Mr. [redacted] that my move would be scheduled for the following day and the crew were be there first thing.I was exhausted, but needed to be up early the next morning – move day. I had major surgery and by now the effects of the move had taken its toll. I had recently lost my father, had been sick for several weeks, and had packed my home for days on end (my garage and my home). After a couple hours, I called Olympian as no one had shown up for my move or called to explain the delay. I called [redacted] and repeatedly got his voicemail and left several messages. He was not returning my calls. I was extremely upset because I didn’t know why no one had shown my for the move and I had previously told my landlord I was moving out that day.At 11:00am, I was finally able to speak with Mr. [redacted]. I was extremely upset and wanted to know why no one had shown up for the move. He said, “We don’t take CODs.  Your move wasn’t schedule.” There are no words to accurately describe how I felt at that moment. He had intentionally committed fraud by instructing me to write a letter documenting the withdrawal from my IRA and the time frame indicating when funds would be available. He further stated my move would take place the following morning. He did this intentionally knowing I would have no choice except to cancel my move or find someone willing to place the charges on their credit card.This was his method of forcing payment to coincide with his own time frame. He didn’t want to wait for payment and obviously didn’t care about the hardship he created for me, instead he set me up by instructing me to write a letter and giving me a false impression that my move would take place the following day on 07-09-14 as he plainly stated. Instead, he hijacked my move by orchestrating a fraudulent scam in order to be paid on the spot. He never suggested the move could be rescheduled. Instead, he knowing lied by asking me to be put something in writing concerning my payment and then intentionally did not do as he said, but rather forced me to find someone willing to pay the bill. That was not an easy thing to do; my mother doesn’t help anyone; and this only added to an already extremely difficult time made intensely and intentionally worse by Mr. [redacted].The letter I wrote for Mr. [redacted] on 07-08-14 was saved as “[redacted] 07-08-14” as I was instructed to give it to [redacted] when he came to my home. He did not; I was instructed by [redacted] to give the letter to packer ([redacted]). Please see several attachments documenting the authenticity of the letter.Please see exhibits:1.  Print-out of the actual letter to [redacted] created 07-08-14 2.  Screen shot of the document “[redacted] 07-08-14” saved “7/8/2014 6:39PM”3.  If you right-click the document title, the document “Properties” window opens. On the “General” tab, please note the date “Created” is Tuesday, July 08, 2014 6:29:17 PM.” Also note, the “Modified” or last “Accessed” date is “Tuesday, July 08, 2014 6:39:12 PM.”4.  On the “Details” tab of the “Properties” window, please note the “Content created” date of “7/8/2014 6:27 PM” and the “Date last saved” as “7/8/2014 6:39 PM.” You will notice in the background the documentation “[redacted] 07-08-14” is highlighted, which indicates that specific file was right-clicked to display the “Properties” window.5.  This screen shot shows the letter file open and notice at the top, the file name displayed is “[redacted] 07-08-14.”7/11/14 – the entire statement is blatantly false. On 07-11-14, a 3-man moving team arrived at my home. As will be explained further, their entire truck was offloaded at my new residence and a storage locker up the street. The storage facility has 24/7 video surveillance, as well as requiring my entering a code to access the facility – this can prove Mr. [redacted]’s statement is false wherein he claims “shipment was loaded onto trailer and brought Olympian warehouse in Phoenix, AZ as customer had to vacate premises, but still did not have full funds to pay for move. THIS IS FALSE.Olympian had my mother’s credit card number as of 07-09-14 and began charging her account without informing either myself or my mother of the exact charges. Further, Mr. [redacted] would not lift a finger until he had my mother’s credit card. No one came to my home for the actual move until after they had my mother’s credit card. They did not load their truck and take it to their warehouse until payment received. They already had the credit card. Brian, the crew chief, said,”You need a breather to organize so the second truck will go to the warehouse until 07-16-14.”Olympian’s Operations Department completely dropped the ball as they sent the same 3-man crew indicated on the low-ball bid provided by [redacted] on 05-24-14 and the same “van” even though Olympian referred to my home as a “full pack.” When I opened the garage door and saw the truck, I said, “No way.” When the movers came inside, they agreed. There were phone calls throughout the day by Brian trying to get additional help as the 3-man crew loaded the truck.  Another crew arrived as we were getting ready to go to my apartment and the storage locker up the street. I had to give my apartment keys to the movers while I went to the storage facility to get another locker as suggested.While I as the storage facility the second crew arrived and were waiting in my driveway (don’t know how long). They loaded their truck to capacity. I was told there wasn’t enough room in my apartment. The second truck I was told went to Olympian’s warehouse until 07-16-14. I don’t actually know where the truck or my possessions were from 07-11-16. I do not know if any boxes were open, any possessions stolen, or if the all or any contents of that truck were moved, unloaded, reloaded, etc., as the truck was out MY of sight 07-11-14 until 07-16-14.Mr. [redacted] lied to me and did not schedule the move date for 07-09-14. He wasn’t until after he received my mother’s credit card that he did have the move scheduled for 07-11-14. As stated previously, my mother’s credit card was charged as follows: $4,147.78 on 07-11-14 and $2,222.73 on 07-16-14.7/16/14 – a SECOND shipment was delivered to the residence (partial) and original storage locker (partial).10/9/14 – I called [redacted] and during the course of the conversation, she asked if I had the claim form. I told her I did – she said she would send another anyway.12/5/14 – this issue was resolved. I sent additional documentation, including the fax cover sheet, indicating I had selected “zero” deductible. I remember I wanted to be sure it was understood I was indicating “zero” deductible so I drew an arrow pointing to the dollar amount of $260.25. I explained I inadvertently checked the box for “$500” deductible. I also included my documentation of Olympian’s charge of $280 for the “zero” deductible, which was an overcharge of $19.75 [$280 - $260.25 = $19.75].12/23/14 – Again, I disputed with [redacted] that my move fell within the “minimum value” of $34,700 as I had sold 4 rooms of furniture, designated a large volume of clothing charity donation (13 wardrobes), and moved valuables (computer and office equipment), jewelry, etc. myself prior to the move date of 07-11-14.1/5/15 – Again, I requested a “zero” deductible, which [redacted] agreed that they (Olympian) agreed I made an error when I checked the box for “$500” deductible. I told [redacted] I wanted a “zero” deductible and it was indicated by an arrow I drew pointing to the sum of $260.25, which was the charge for “zero” deductible. In later paperwork, a charge of $280 appears for the “zero” deductible.Finally, there are other exhibits as follows:1.  6 complaints against Olympian via Google searches (reprints)2.  66 e-mails to/from Olympian during the entire episode concerning move (print screen) 3.  68 cellular phone records indicating exorbitant amount of communication to resolve this claim; I believe there were an equal amount of landline calls, which are not included with monthly landline charges. 4.  Photo of box contents, including spices, canister and microwave glass tray, as well as excessive packing –after unpacking many boxes, I weighed myself and then weighed myself and the packing paper. The average large 4.5 box contained 7 pounds of paper. This drastically increased the total charges by literally padding the bill. I moved 3 blocks from old residence to new. From the main street, I could see my new residence. In the span of 3 blocks, over $1,500 of damage was done. This is not acceptable. Items were not wrapped in blankets. Items were throw UNWRAP into boxes. Boxes had no handles and were packed too heavy; I had major surgery and could not manage/handle these boxes.I am seeking a reimbursement for excessive packing and reimbursement of damages items. I moved 3 blocks; the truck didn’t get out of second gear. Packing was done in the in extreme – either excessive or virtually none. The movers had to breakdown my stereo equipment; they informed me that packers are responsible for this task. Either way, during the walk through with [redacted], he should have conveyed who should be responsible if I need that equipment broken down and the time frame relative to the move date.Please contact me immediately at ###-###-#### if you require any further information. Thank you.

Regards,

We are forwarding a copy of the entire claim file to our insurer asking that they contact Ms. [redacted] and assist in the resolution of this matter.

I stated in my original complaint that I signed the waiver of excess insurance.  The company's response adds nothing but to claim that their workers did nothing to INTENTIONALLY damage my property.  I did not claim that they intentionally damaged the property, but as can be seen from the attached damage list [prepared by the company that Olympian contracted to estimate the damage; not someone I hired], they did over $1,000.00 damage to items that cannot be replaced.  One hand-painted dresser lost an entire corner of the top, requiring that it either be replaced or repaired and hand-painted to match.  [See attached photo.]  Another hand-carved/hand-painted armoire had an entire panel pushed in, damaging that entire side of the piece ripping sections of the wood.  This item was purchased outside the country and shipped here.  
When the moving bill was $1,700.00 and the damage over $1,000.00, this and the photographic examples attached all clearly evidence that Olympian's movers were at the very least reckless.  I understand that they'd rather pay $89.00 and hope it's forgotten.  However, that leaves me paying at least an $1,000.00 to be made whole again.  Olympian does not dispute that they are responsible for causing this damage.  They simply do not want to pay for it.  I'm simply asking that I be made whole, since replacing these items would cost many thousands of dollars.

Prior to all moves our customers are given a brochure containing 2 pages of descriptive information outlining our maximum basic liability and offering optional valuation to increase that liability. When her move was booked on 5/16/16 she selected the free basic liability and on 5/20/16 confirmed...

that selection with a customer service supervisor by phone (when we increased the offered "previous client discount" of 5% to 7.5% at her request. She again signed for 10 cents per pound maximum liability on the move date of 6/20/16. We did damage 3 items out of the 178 items contracted to move. That damage was not caused intentionally or because no valuation was purchased. Our crew would not have been aware that she didn't elect to purchase valuation. Settlement at the basic liability was issued as the cost of repair could not be made within our legal liability. We are sincerely sorry about this situation and offer our apologies that the claim could not be settled above the legal liability limits selected by the customer.

Your company did a fantastic job in my move from Phoenix. I couldn't be more pleased. All the workers went beyond what we expected. [redacted], the truck driver, was wonderful. He made sure everything was just perfect before he left. I recommend him every time he is available. He was a joy to the family to work with. [redacted], thank you for calling on the days you said you would. You always kept your word on the time and date. Our family was very happy we chose you to move us!! From start to finish, we applaud your company. Thank you, thank you......thank you!!! God's love & blessings, [redacted]

We recently moved from California to Arizona and arranged our move with Allied. At the last minute our new home was not ready and we had to put all our possessions in storage with Olympian in Phoenix for several weeks. Everyone there was wonderful to deal with even with our stress levels high and our plans changing on what seemed to us to be a daily basis. The office staff - [redacted] & [redacted] - were professional, pleasant and efficient. The movers that delivered our shipment were patient, hardworking and treated our items as if they were their own. We could not be more pleased! Good job by all!

Olympian has been a wonderful company to work with to date. They came to our house and inspected everything in order to quote properly. Many companies attempt to quote over the phone and via some estimated number of rooms/pieces formula which does not work at all and ends up in misunderstandings, not Olympian. Jeanie from Olympian came to our house several times to make sure she got things correct. She did an awesome job and was great to work with, very friendly. When the movers came, they packed up all of our belongings in a quick and responsible manner. The entire packing and loading crew was exceptional. Now that we are in storage with Olympian until we finalize our destination, I have been dealing with Lodore at the office. She is great to work with, friendly, and quick to respond when necessary. I could not be happier with my choice to work with Olympian and would highly recommend them to anyone in need of moving services. I will submit another review once I decide where to have them deliver our belongings. I am confident that their delivery service will match their already impeccable bidding and packing services.

Sadly the company motto of "relax, we carry the load" was NOT what I experienced with Olympian/[redacted] Moving. I specifically chose Olympian because they were associated with a national moving company, [redacted]. I was willing to pay more money for my move, expecting better customer service. Here is a list of some of the issues I had with Olympian.
1) They did not lay down protection for my wood floor before starting to move furniture and boxes. I had to ask them to protect the floor. After the move, I noticed a large scratch in the floor that was not there previously.
2) There were a number of items that were not moved, even though they were designated to be moved and were right next to other items to be moved. This caused me to spend my own time and money getting them moved the following day.
3) I called the office to let them know my disappointment with the move. A manager returned my call and promised to get back with me after speaking with his manager. There was never any follow up call, even after I reminded them that they promised to get back to me.
On the positive side, the driver of the van, the relocation consultant, and the office coordinator were all very professional.

6/18/14 - Total $1.349.40 Non-Binding Estimate provided for local move to begin on June 26, 2014 based upon 8 hours moving, 1 hour travel time, packing of only 11 cartons and no value protection coverage signed by customer.6/23/14 – Shipper called to change date for pack and move to begin July 2, 2014.6/30/14 – Shipper called to change date for pack and move to begin July 7, 2014.                                                           7/07/14 – Shipper advised that she had been very ill and had not been able to do any of the packing. She confirmed she was OK with 2 day packing to be done July 7 and 8, 2014.7/08/14 – Shipper was advised that total charges for packing and transportation had increased to an estimated $6,553.38 for additional packing of 146 cartons of various sizes and additional transportation charges as no items had been disposed of by customer. Additional value protection premium also added and a 5% discount was applied bringing the new Total Non-binding Estimate to $6,320.71.7/09/14 – Shipper was advised that the actual move must be delayed until she had funds available to pay all charges as all local moves are collected in full at time of delivery. Move date was rescheduled to July 11, 2014 once credit card was received to pay for portion of packing charges already performed. 7/11/14 – Shipment was loaded onto trailer and brought to Olympian warehouse in Phoenix, AZ as customer had to vacate premises, but still did not have full funds to pay for move. Shipment remained on truck until July 16, 2014 at no charge until shipper signed a Change Order and advised she had the funds to pay for the full move. 17 wardrobe cartons were provided to customer at no charge.7/16/14 – Shipment was delivered to new residence, with a partial shipment deliver to a self-storage facility. 7/17/14 – Shipper reported she had damages from move and Statement of Claim form was mailed to her on same date. Claim form had highlighted section noting that statute of limitations for filing a claim expires 90 days from delivery date. 7/21/14 – Shipper called to ask questions about how claim would be adjusted and to get last date for submission. She was advised claim must be received by fax or email no later than 10/15/14 to comply with statute of limitations, and she would also have to mail the original with signature at that same time. 10/9/14 – Shipper called to advise she needed another claim form mailed to her and to again confirm last date to file claim. Duplicate claim form was mailed on 10/9/14 and she was advised claim form must be received on/or before 10/15/14.10/14/14 – Shipper called to advise she is still working on filling out claim form and that she would fax and email to our office so it would be here on 10/15/14.10/15/14 – Claim form received at Olympian by email and fax. 10/16/14 – Confirm receipt of claim form by email and requested that original signed claim form be forwarded by mail.10/20/14 – Original signed claim form and attachments received by Olympian.       10/21/14 – Letter confirming receipt of claim form sent to shipper advising claim being assigned for an inspection by an independent repair firm and asking for some additional information from customer. Claim was assigned to repair firm that same date asking that they do an inspection of the furniture items and repair some residence damage also on the claim.11/04/14 – Repair firm did inspection at customer’s residence.                                                                                      11/18/14 – Olympian received inspection report from repair firm. Photos not yet received from them.11/21/14 – Letter sent advising report had been received and that we still needed some information from her to evaluate the full claim. 11/24/14 – Shipper requested status of claim and was emailed a copy of the 11/21/14 letter.11/25/14 – Customer provided information and some documentation by email. Olympian acknowledged receipt and advised we would review and advise further by December 5, 2014.12/5/14 – Letter sent to customer advising that as it appeared she had selected to take a deductible for her value protection we needed additional information from her. 12/9/14 – Shipper provided additional information and disputed that deductible was applicable to claim.12/23/14 – Settlement offer sent to customer with breakdown of adjustment, less a premium amount not previously paid for value protection without a deductible.1/5/15 – Shipper called with questions about settlement breakdown and again disputed that she had requested a deductible. Requested that she submit any dispute in writing2/17/15 – Shipper sent in dispute for settlement of claim, including the deductible issue requesting additional adjustment.2/24/15 – Shipper sent revised settlement letter by mail and email waiving the deductible (including any deduction from the claim for the premium not paid for the valuation without a deductible) and offering additional compensation for items previously denied for a goodwill settlement totaling $1,550.00. This included compensation for all items that were on the original claim form that was filed within the prescribed time period. The only items declined were 2 pieces not filed within the statute of limitations for filing a claim. Notes:  Shipper paid a total of $5,853.98 for total move, which was $466.73 less than the revised estimate Change Order that she signed on 7/16/14.Attachments: Copies of settlement letters dated 12/23/14, 2/24/15 and 5/7/15. Breakdown of settlement offer and Release Form to be signed Signed Change Order

This is an extremely complicated complaint that will require more additional review than can be accomplished in 7 calendar days. We do intend to thoroughly review the complaints and respond; however, it will take us an additional 10 to 14 calendar days to do so. We did try to reach the Revdex.com by phone...

to advise the need for additional time to respond, and left a message. This is our formal request for an additional time frame (up to 2 weeks) for us to review this large file. [redacted]

See the following, which is an exact copy of a letter being mailed to Ms. [redacted] in today's mail:     Dear Ms. [redacted], I have been advised that you have restated that the complaint that you filed with the Revdex.com is not resolved and have read your most recent correspondence to them. I don't believe that any additional back and forth communications will bring us to an amicable resolution of the issues. Therefore, solely in a gesture of good faith and customer goodwill, I am making one final offer of $2,000.00 as full and final settlement of all matters discussed in your correspondence. This offer will remain open through June 5, 2015. Enclosed is a revised release form for your signature and return by mail. Please sign and return two (2) copies of the release form in the return envelope that is enclosed with the mailed copy of this letter. Upon receipt of the signed release form, we will counter sign the form and return it to you. Our check in the amount of $2,000.00 will be forwarded approximately seventy two (72) hours after that date.Again, I extend my personal apologies in this matter.Sincerely,J. [redacted]President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am in receipt of the letter dated May 7, 2015, from Olympian Moving & Storage (Olympian), including a breakdown of claim settlement, time line of activity, release, and copies letters dated 02-24-15 and 12-23-14.Addressing the most serious false and inaccurate statements contained in Mr. [redacted]’s letter and attachments in order as they are written:Paragraph 1 – the year of my move was 2014 not 2013.Paragraph 2 – with regard to Mr. [redacted]’s use of the word “voluminous” to describe the complaint I filed with the Revdex.com (Revdex.com), please appreciate a certain level detail was essential in describing a multitude of issues concerning my move. Accurate, detailed documentation was necessary in describing numerous preventable circumstances I endured due to direct actions orchestrated by Mr. [redacted], including but not limited to, [redacted] (sales consultant) providing a low-ball estimate on 05-24-14. Mr. [redacted]’s bio touts 16 years experience in the industry. However, after walking through my home and discussing my move, he failed to convey 2+ days would be required if there were unforeseen changes and the home required a “full pack.”Subparagraph (1) – two separate 5% discounts were not issued. Two separate charges were placed on my mother’s credit card without her prior approval in the amounts of $4,147.78 and $2,222.73 totaling $6,370.51. I paid $5,853.98; a difference is $516.53. Five percent of $6,370.51 is $318.53 [$6,370.51 - $318.53 = $6,051.98]. Five percent of $6,051.98 is $302.60 [$6,051.98 - $302.60 = $5,749.38]. I paid $5,853.98.  Mr. [redacted] stated I received two 5% discounts. I paid $5,853.98. The amount Mr. [redacted] claims I was billed after receiving “two separate 5% discounts” would have be $5,749.38.  That is a difference of $104.60 in favor Olympian. I have paperwork showing one (1) 5% discount. There were credits issues for charges concerning an incorrect hourly rate for movers (07-16-14), being charged for their lunch hour, charges for items that were designated not to be packed/moved, etc.On 07-11-14, my mother’s credit card was charged $4,147.78. On 07-16-14, her card was charged $2,222.73. On 07-24-14, a refund was issued for $301.53. And on 08-04-14, a refund was issued for $215.00. There is no paperwork showing “two separate 5% discounts.” The refunds $301.53 + $215.00 = $516.53. The supposed two separate 5% discounts @ $318.53 + $302.60 = $621.13 - the total refunds to the credit card of $516.53 = $104.60 in favor of Olympian.There were several issues resulting in numerous discussions and requests for reimbursement (to be addressed later within this letter).Subparagraph (4) – with regard to Mr. [redacted]’s use of the word “might,” this cannot be further from the truth – everything stated here and more did happen. “Problems” is an inadequate word when describing the horrendous events that occurred during my move. There were errors, mistakes, false statements, fraud, numerous phone calls and messages that went unreturned, lack of adequate manpower, vehicles, packing materials (I had to use my own boxes) and blatant emotional trauma intentionally inflicted upon me at the utter most difficult time in my life while grieving the loss of my father, including but not limited, being abandon during my move at the direction of Mr. [redacted] after I wrote a letter at his direction concerning payment of my moving charges, being told movers would arrive at my home early the next morning and Mr. [redacted] intentionally did not schedule my move leaving me stranded and forced to ask someone else to charge close to $6,000 on their credit card without any notice to them. At Mr. [redacted]’s direction, I wrote a letter detailing how I would pay the charges when I received the funds from my IRA (further details provided later within this letter). Paragraph 4 – with regard to Mr. [redacted]’s words contained in this entire paragraph, I am appalled. I do not believe they acted “in a fair and professional manner in what for you were very difficult circumstances...”  Again, this is appalling. Instead of “carrying the load,” this company added to the enormous burden of moving coupled with the loss of my father. The letter further states, “...we would request that you contact the Revdex.com and indicate that we have complied with your settlement requests and that you are willing to withdraw your complaint with them.” Why would I lie?All conversations with Mr. [redacted] were tense with an ever present and unmistakable arrogance in his voice. When I detailed complaints about service, his responses was the incidents didn’t happened; his consistent attitude was he and his company did nothing wrong.On 07-08-14, I wrote a letter at his direction stating I would request the funds for the move from my IRA, which would take one week to post to my account. He said I needed to put this in writing in order for the move to be scheduled. On the day of the move, no one showed up. When I called him, he stated, “We don’t accept COD.  Your move was not scheduled.” This was a blatant lie, fraud, and a scam. He hijacked my move and forced me to asking someone to put his charges on their credit card.I had just lost my father, had no time to downsize the contents of my home after returning from my father’s funeral and experiencing illness – this was the absolute worse time of my life. It was made 100% worse by the actions and insensitivity of Mr. [redacted]. I would never recommend this company to anyone. Moving is not easy.  When I hired Olympian, I fully expected they would live up to their advertising (relax. we carry the load.?), the move was anything but. It was made extremely difficult by inferior management and operations. Instead of solving problems, Olympian added to them in abundance. Paragraph 5 – with regard to Mr. [redacted]’s use of the word “intentionally” and “your problems,” I absolutely disagree. I was forced to endure horrific circumstances as there was no time to hire another moving company – Mr. [redacted] knew this and repeatedly took advantage of my circumstances. I am again highly appalled with Mr. [redacted]’s reference to my father’s death as “your problems.” Instead to helping ease the load of the entire move, his company made it truly one of the worse experiences in my life. Moving is difficult enough. The additional grief at the passing of my father was not ease in any way. The Operations Department failed to reevaluate my move and sent the same 3-man crew and the same size truck. When I opened the garage door and saw the truck, I immediately said, “No way.” When I brought the crew inside and they looked around, I knew right then we were in trouble as they said this could not be done in one day.TIME LINE OF ACTIVITY6/18/14 – the move date was not scheduled for June 26, 2014 as stated.  he original move date was 06-06-14 between 6:30-7:30am. After my father passed away, the move was schedule for the same start time on 06-17-14. I became ill and rescheduled to 06-26-14. I was overcome with extreme grief for the loss of my father, I was ill, and I needed to restart and reschedule all of my moving plans I had originally made prior to his death. I have no support system in Arizona; this is a difficult time.I rescheduled the move for packing on 07-02-14 with a move date the following day on 07-03-14. This was rescheduled for a day of packing on 07-07-14 wherein I was told 2 packers would arrive between 8-10am. One packer showed up at 11:30am after “being pulled off another job.” No other packers arrived that day. I fault Olympian as each time I rescheduled, no one at any time gave me the impression they could not handle my move or that they did not have the manpower. I was later told they did not have additional manpower. I was stunned a business would not have a contingency plan in the event a truck broke down; a worker became ill, etc.When the move got to a point of needing additional resources, there were none available. I had to give keys to my house to perfect strangers while I rented another storage locker, which I surrendered as it was not necessary. I was told in a VM (recorded) that the second truck would not fit in the original storage locker (#[redacted]). On 07-16-14, I asked the movers to restack the storage locker using the existing shelving (i.e., heavy boxes on the bottom, medium weight boxes on the middle shelves, and light boxes on the top shelving. Everything fit into the storage facility with room to spare. I was told to rent another storage locker, which was later deemed unnecessary.While I was in the process of renting the additional storage locker, I had one crew in my apartment and one crew in my house. The second truck delivered on 07-16-14 was supposedly in Olympian’s warehouse. In fact, it was out of my sight and I cannot confirm its location. The truck may have been unloaded for Olympian’s use and reloaded prior to 07-16-14. I don’t how my possessions were treated and how many times they were handled.On 07-08-14, the packer ([redacted]) from 07-07-14 arrived with his 20 yr. old daughter because Olympian had no additional packers [redacted] said. I packed right along with [redacted] on 07-07-14 and with [redacted] and his daughter on 07-08-14. [redacted] ran out of boxes on 07-07-14 and had to leave. I used my own boxes to pack.There were 13 boxes on the low-ball estimate not 11 as stated in the letter of 05-07-15.“No value protection coverage signed by customer is false. I elected a “zero” deductible and to be clear, I drew an arrow to my selection of “zero” deductible (see attached). After I supplied additional documentation to [redacted], she agreed that my intention was clearly shown by the arrow pointing to “zero” deduction. She agreed I had mistakenly checked the box for deductible of “$500.” Also note, I was quoted $260.25 and overcharged for a zero deductible; I was charged $280.00. I faxed the signed estimate on 06-18-14.The total charges for my move needed to be adjusted several times after I could not reconcile the charges. I was told the form I was provided reflected old packing charges; that the numbers they were using were right even thought the sheet they gave me reflected lower prices for packing. This is the form with the “Time Tracker” at the top. This form also reflected an incorrect hourly rate of $120 instead of $118; charged me for the movers’ lunch break; overcharged the insurance cost of $280 instead of $260.25 for the second move date on 07-16-14.I called [redacted] to ask what I should write in the box for “Replacement Cost Coverage.” He told me to write what I thought the value of the entire home was. I told him I didn’t know, but guessed at $70k as is. I also told again as I told him the day he came to my home for the estimate that I planned to sell 4 rooms of furniture, have an estate sale and donation a very large amount of clothing to charity. I did not move $70k of belongings. I moved my computer equipment, jewelry, and other valuables myself. 7/07/14 – the entire statement here (2 sentences) is entire false. As stated previously in this letter, I called to reschedule from my original move date of 06-06-14 four times due to illness, etc. I did not confirm I was “OK with 2 day packing to be done on July 7 and 8, 2014.”  On 07-07-14, one (1) packer, [redacted] showed up at 11:30. I was told 2 packers would arrive between 8-10am. Later that day, it was obvious the packing would not be done by the end of the day. [redacted] was on the phone I assume trying to get help. I would not have agreed to 2 days packing as I had previously informed by landlord that I was moving out on 07-08-14. On 07-08-14, it was an entire day of packing.7/08/14 – I was never told there were 146 cartons until reading the “Time Line of Activity” attached to the 05-07-15 letter from Olympian. Olympian did not create an inventory; I was not provided with an inventory or total number of boxes.Another false statement is “no items had been disposed of…” I had sold 4 rooms of furniture.Another false statement is “Additional value protection premium also added…” The contents of my move decreased when I sold 4 rooms of furniture and there was a large amount of clothing designated for charity donation (13 wardrobes). I had moved the bulk of my clothing from my home to my apartment myself prior to the move dates of 07-11-14 and 07-16-14. In the letter from Olympian dated 05-07-15, it states they provided 17 wardrobes. Just four wardrobes were used for clothing that, if damaged, I would have submitted a claim.7/09/14 – the entire statement is blatantly false. On 07-08-14, I was informed of the new total charges. Since I was never given any indication that my home would take 1.5 days to pack (due to excessive packing), I did not have the funds readily available as my low-ball estimate (wherein [redacted] stated packing would take “a couple of hours”) had exploded to well over $6,000 without any prior indication from Olympian of total packing charges, packing supplies, manpower, and timeframe necessary to complete my move until the actual move took place.I called [redacted] on 07-08-14. I explained the funds would need to be withdrawn from my IRA and available in one (1) week. He said he would call me back. He called back and said I needed to speak with Mr.  [redacted]. I called and spoke with Mr. [redacted] and once again explained I would need to withdraw the funds from my IRA, which could be available in one week. He told me to put it in writing in a letter and that [redacted] would come to my home to pick up the letter that day (07-08-14). When I didn’t hear back from [redacted] as to when he would be by to pick up the letter, I called him several times. He finally told me he would not be coming to pick up the letter and to give it to [redacted], which I did when he left at 7:00pm. I was told earlier that day when I spoke with Mr. [redacted] that my move would be scheduled for the following day and the crew were be there first thing.I was exhausted, but needed to be up early the next morning – move day. I had major surgery and by now the effects of the move had taken its toll. I had recently lost my father, had been sick for several weeks, and had packed my home for days on end (my garage and my home). After a couple hours, I called Olympian as no one had shown up for my move or called to explain the delay. I called [redacted] and repeatedly got his voicemail and left several messages. He was not returning my calls. I was extremely upset because I didn’t know why no one had shown my for the move and I had previously told my landlord I was moving out that day.At 11:00am, I was finally able to speak with Mr. [redacted]. I was extremely upset and wanted to know why no one had shown up for the move. He said, “We don’t take CODs.  Your move wasn’t schedule.” There are no words to accurately describe how I felt at that moment. He had intentionally committed fraud by instructing me to write a letter documenting the withdrawal from my IRA and the time frame indicating when funds would be available. He further stated my move would take place the following morning. He did this intentionally knowing I would have no choice except to cancel my move or find someone willing to place the charges on their credit card.This was his method of forcing payment to coincide with his own time frame. He didn’t want to wait for payment and obviously didn’t care about the hardship he created for me, instead he set me up by instructing me to write a letter and giving me a false impression that my move would take place the following day on 07-09-14 as he plainly stated. Instead, he hijacked my move by orchestrating a fraudulent scam in order to be paid on the spot. He never suggested the move could be rescheduled. Instead, he knowing lied by asking me to be put something in writing concerning my payment and then intentionally did not do as he said, but rather forced me to find someone willing to pay the bill. That was not an easy thing to do; my mother doesn’t help anyone; and this only added to an already extremely difficult time made intensely and intentionally worse by Mr. [redacted].The letter I wrote for Mr. [redacted] on 07-08-14 was saved as “[redacted] 07-08-14” as I was instructed to give it to [redacted] when he came to my home. He did not; I was instructed by [redacted] to give the letter to packer ([redacted]). Please see several attachments documenting the authenticity of the letter.Please see exhibits:1.  Print-out of the actual letter to [redacted] created 07-08-14 2.  Screen shot of the document “[redacted] 07-08-14” saved “7/8/2014 6:39PM”3.  If you right-click the document title, the document “Properties” window opens. On the “General” tab, please note the date “Created” is Tuesday, July 08, 2014 6:29:17 PM.” Also note, the “Modified” or last “Accessed” date is “Tuesday, July 08, 2014 6:39:12 PM.”4.  On the “Details” tab of the “Properties” window, please note the “Content created” date of “7/8/2014 6:27 PM” and the “Date last saved” as “7/8/2014 6:39 PM.” You will notice in the background the documentation “[redacted] 07-08-14” is highlighted, which indicates that specific file was right-clicked to display the “Properties” window.5.  This screen shot shows the letter file open and notice at the top, the file name displayed is “[redacted] 07-08-14.”7/11/14 – the entire statement is blatantly false. On 07-11-14, a 3-man moving team arrived at my home. As will be explained further, their entire truck was offloaded at my new residence and a storage locker up the street. The storage facility has 24/7 video surveillance, as well as requiring my entering a code to access the facility – this can prove Mr. [redacted]’s statement is false wherein he claims “shipment was loaded onto trailer and brought Olympian warehouse in Phoenix, AZ as customer had to vacate premises, but still did not have full funds to pay for move. THIS IS FALSE.Olympian had my mother’s credit card number as of 07-09-14 and began charging her account without informing either myself or my mother of the exact charges. Further, Mr. [redacted] would not lift a finger until he had my mother’s credit card. No one came to my home for the actual move until after they had my mother’s credit card. They did not load their truck and take it to their warehouse until payment received. They already had the credit card. Brian, the crew chief, said,”You need a breather to organize so the second truck will go to the warehouse until 07-16-14.”Olympian’s Operations Department completely dropped the ball as they sent the same 3-man crew indicated on the low-ball bid provided by [redacted] on 05-24-14 and the same “van” even though Olympian referred to my home as a “full pack.” When I opened the garage door and saw the truck, I said, “No way.” When the movers came inside, they agreed. There were phone calls throughout the day by Brian trying to get additional help as the 3-man crew loaded the truck.  Another crew arrived as we were getting ready to go to my apartment and the storage locker up the street. I had to give my apartment keys to the movers while I went to the storage facility to get another locker as suggested.While I as the storage facility the second crew arrived and were waiting in my driveway (don’t know how long). They loaded their truck to capacity. I was told there wasn’t enough room in my apartment. The second truck I was told went to Olympian’s warehouse until 07-16-14. I don’t actually know where the truck or my possessions were from 07-11-16. I do not know if any boxes were open, any possessions stolen, or if the all or any contents of that truck were moved, unloaded, reloaded, etc., as the truck was out MY of sight 07-11-14 until 07-16-14.Mr. [redacted] lied to me and did not schedule the move date for 07-09-14. He wasn’t until after he received my mother’s credit card that he did have the move scheduled for 07-11-14. As stated previously, my mother’s credit card was charged as follows: $4,147.78 on 07-11-14 and $2,222.73 on 07-16-14.7/16/14 – a SECOND shipment was delivered to the residence (partial) and original storage locker (partial).10/9/14 – I called [redacted] and during the course of the conversation, she asked if I had the claim form. I told her I did – she said she would send another anyway.12/5/14 – this issue was resolved. I sent additional documentation, including the fax cover sheet, indicating I had selected “zero” deductible. I remember I wanted to be sure it was understood I was indicating “zero” deductible so I drew an arrow pointing to the dollar amount of $260.25. I explained I inadvertently checked the box for “$500” deductible. I also included my documentation of Olympian’s charge of $280 for the “zero” deductible, which was an overcharge of $19.75 [$280 - $260.25 = $19.75].12/23/14 – Again, I disputed with [redacted] that my move fell within the “minimum value” of $34,700 as I had sold 4 rooms of furniture, designated a large volume of clothing charity donation (13 wardrobes), and moved valuables (computer and office equipment), jewelry, etc. myself prior to the move date of 07-11-14.1/5/15 – Again, I requested a “zero” deductible, which [redacted] agreed that they (Olympian) agreed I made an error when I checked the box for “$500” deductible. I told [redacted] I wanted a “zero” deductible and it was indicated by an arrow I drew pointing to the sum of $260.25, which was the charge for “zero” deductible. In later paperwork, a charge of $280 appears for the “zero” deductible.Finally, there are other exhibits as follows:1.  6 complaints against Olympian via Google searches (reprints)2.  66 e-mails to/from Olympian during the entire episode concerning move (print screen) 3.  68 cellular phone records indicating exorbitant amount of communication to resolve this claim; I believe there were an equal amount of landline calls, which are not included with monthly landline charges. 4.  Photo of box contents, including spices, canister and microwave glass tray, as well as excessive packing –after unpacking many boxes, I weighed myself and then weighed myself and the packing paper. The average large 4.5 box contained 7 pounds of paper. This drastically increased the total charges by literally padding the bill. I moved 3 blocks from old residence to new. From the main street, I could see my new residence. In the span of 3 blocks, over $1,500 of damage was done. This is not acceptable. Items were not wrapped in blankets. Items were throw UNWRAP into boxes. Boxes had no handles and were packed too heavy; I had major surgery and could not manage/handle these boxes.I am seeking a reimbursement for excessive packing and reimbursement of damages items. I moved 3 blocks; the truck didn’t get out of second gear. Packing was done in the in extreme – either excessive or virtually none. The movers had to breakdown my stereo equipment; they informed me that packers are responsible for this task. Either way, during the walk through with [redacted], he should have conveyed who should be responsible if I need that equipment broken down and the time frame relative to the move date.Please contact me immediately at ###-###-#### if you require any further information. Thank you.

Regards,

Your company did a fantastic job in my move from Phoenix. I couldn't be more pleased. All the workers went beyond what we expected. [redacted], the truck driver, was wonderful. He made sure everything was just perfect before he left. I recommend him every time he is available. He was a joy to the family to work with. [redacted], thank you for calling on the days you said you would. You always kept your word on the time and date. Our family was very happy we chose you to move us!! From start to finish, we applaud your company. Thank you, thank you......thank you!!! God's love & blessings, [redacted]

We recently moved from California to Arizona and arranged our move with Allied. At the last minute our new home was not ready and we had to put all our possessions in storage with Olympian in Phoenix for several weeks. Everyone there was wonderful to deal with even with our stress levels high and our plans changing on what seemed to us to be a daily basis. The office staff - [redacted] & [redacted] - were professional, pleasant and efficient. The movers that delivered our shipment were patient, hardworking and treated our items as if they were their own. We could not be more pleased! Good job by all!

Review: COMPLAINT – OLYMPIAN WORLDWIDE MOVING & STORAGE

05-21-14 - I contacted [redacted] via the Internet to request a quote for my upcoming residential move. I received an e-mail confirmation immediately thereafter.

05-21-14 - I received an e-mail from [redacted], advising he would be coming to my home for an in-home consultation on 05-24-14 at 9:00am. The appointment was scheduled for “about 1 hour(s).”

05-21-14 - I received an e-mail from [redacted], Certified Relocation Consultant, enclosing his Bio, which stated he had 16 years experience in the industry. Among other things, his Bio stated he “listens to his customer’s needs and provides solutions that work.” This is not true. And further, when the move turned disastrous, he stopped answering my calls and did not return messages.

05-24-14 - [redacted] walked through my home; he was there less than one hour. I arranged packing of my entire kitchen and my china located in the dining room china cabinet. I stated I planned to have an estate sale, which would sufficiently reduce the amount of household items. I also stated there was a substantial amount of items I would be donating to different charities. The estimate was written for $1,349.40, which included 1 van and 3 men for 8 hours + 1 hour travel time and the packing previously stated.

Before I signed the paperwork, I asked [redacted] what I should indicate for Replacement Cost Coverage. He said put down the total value of the household items. I told him I didn’t know; however, I was selling 4 rooms of furniture and having an estate sale. I wrote $70k; however, I did not move $70k worth of household items. I sold 4 rooms of furniture and a large amount of items were designated for charity donation. If items designated for donation were damaged, I would not initiate a claim for those items.

The move date was scheduled for 07-08-14.

05-29-14 - My father passed away unexpectedly. All move plans were immediately halted so I could fly to the East coast for my father’s funeral. As described further in this document, the treatment I received from the General Manager, [redacted], and office staff of Olympian Worldwide M&S was despicable, especially as I was grieving the loss of my father.

07-07-14 - This was a confirmed scheduled Packing Day; I was told packers would arrive between 8-10:00am. One packer, [redacted], showed up at 11:30am stating he was “pulled off another job.” It was abundantly clear this was the first indication of serious problems I would eventually be made to endure due to Olympian’s extremely poor Customer Service.

07-08-14 - A second Packing Day was needed the following day. I learned from the General Manager, [redacted], that my estimate had exploded to $6,824.78. At no time during my in-home consultation did [redacted] state with his professional experience that after an inspection of my home, if I determined I would need the entire contents of my home packed, it would require a minimum of 2 days. Since his Bio stated he had 16 years in the industry, I expected him to review all my options and scenarios so I would be fully informed. Moving is an extremely stressful time and is deemed as a major life event. He never shared any of his supposed expertise in this regard.

I informed [redacted] that I did not have $6,398.78 in my checking account; I stated I could withdraw the funds from my IRA, which would take one (1) week to be post to my checking account. I stated I would pay the entire bill once the funds were received from my IRA. [redacted] contacted the General Manager, [redacted], who told me to write a letter stating exactly that. [redacted] said [redacted] would be coming to my home to pick up the letter. In the end, [redacted] told me to send the letter with the packer, [redacted]. I was told the movers will be at home early the following morning for my move.

07-09-14 - At 11:00am, I called the General Manager, [redacted], as no one had shown up for what was supposed to be my scheduled move day. [redacted] stated, they “don’t accept CODs; your move was not scheduled.” What a liar. [redacted] had instructed me to write a letter, sign it, and send it with the packer, [redacted]. He said my move was scheduled for the following day. This was beyond comprehension that the president of a business would treat a customer this way, especially given the fact that moving is extremely stressful under the best circumstances; however, I was also grieving the loss of my father. The treatment I received from [redacted] was incredibly insensitive and despicable. I has written a letter at [redacted]’s direction; I had signed the letter at [redacted]’s direction; I had sent that letter with the packer, [redacted], at [redacted]’s direction. I was told by [redacted] that my move would be the following day. Then the following day, [redacted] states “they don’t accept CODs” and that my move “was not scheduled.” [redacted] is a liar and a scam artist. My father passed away suddenly, I had to frantically make plans to leave town and stop my move, as well as pack, stop my mail, newspapers, etc. When I returned to Arizona, I had to restart all my move arrangements. I was exhausted. When one packer showed up half way through the day, I began packing along with everyone else for 2 solid days. Then I had a horrific move to contend with in incredible July heat. It was beyond comprehension that a business owner would treat a single woman in the manner. This is no one you want to do business with. I later learned it would get worse. No matter what happened and what was broken, nothing was his fault or his company’s fault. The man is an utter it. Do not give your hard-earned money to this creep.

[redacted] is a corrupt man who hijacked my move and forced me to ask my mother to put the charged on her credit card. He told me to write a letter and then intentionally did not schedule my move. He forced me to ask someone to pay the charges because he knew I needed to vacate my home I sold. He is a deplorable person.

After my mother provided her credit card, my move was schedule for 07-11-14. Since I had sold my home, my former landlord was threatening legal action against me when I did not move out the day I stated I would because [redacted] lied to me and did not schedule my move. Circumstances continued to deteriorate due to the unprofessional manner in which this company handles customers.

The packer, [redacted], showed up with very young daughter on the second Packing Day because Olympian had no one else available. What type of company runs so lean, it cannot provide the services it promises let alone being prepared for unexpected circumstances. When asked, I repeatedly told [redacted]’s daughter not to pack my jewelry box. However, she kept asking me if she could pack it. She said she would mark the box as “pillows” so no one would know what was inside. It took weeks for me to finally find this box after opening every boxes marked “pillows.” I eventually searched all the Master Bedroom boxes until I found the box – and what a surprise, the box was marked “Jewelry Box” and contained gold bracelets and a diamond ring. She also threw hundreds of toiletries in a huge box; packed my expensive bedding with no protection (I was lucky I did not slice the bedding when I opened the box). Many other items, such as my bronze bathroom trash can, toilet brush, etc., were thrown unwrapped into boxes. They were all scratched from rubbing against each other during the move. They were not wrapped or they were not properly packed – they were just thrown in boxes.

At one point, I took [redacted] aside (away from his daughter) and asked him if we had a problem. He said no and wanted to know why. I told him I did not appreciate his sarcastic tone when he spoke to me and his constant comments about trying to fit the items from my house into my small apartment. He kept saying, “Good luck with that.”

07-11-14 - When the move crew arrived at my home, I opened the garage door and took one look at their truck and I said, “No way.” Olympian’s Operations Department did not readjust the truck size and manpower – they sent the same van and 3 men for a house that became a full-pack. They eventually sent another truck and 2 additional men.

I moved 3 blocks from my house to an apartment – in that distance, Olympian did more than $1,500 worth of damages to my beautiful belongings. The truck never got out of second gear, yet the packing was done to extreme. I weighed the paper from many boxes – there was an average of 7 pounds of paper in each box. I believe this excessive packing was absolutely unnecessary and done to enhance the bill – I moved 3 blocks. When I moved from New Jersey to Arizona, I did all my own packing and used a long-haul, nationally renowned carrier – there was less than $100 in damage (the move was 2,400 miles cross-country).

I had major surgery. The boxes were packed so heavily, I could not move or manage them either in my home or the storage facility. Furniture was broken or not put together.

07-11-14 - An entire truck of my belongings went to an Olympian warehouse I was told. I have no idea where it was actually parked. Olympian wanted me to sign off on documents; however, I had no idea where my belongings were for one week. There was no inventory so I don’t know if items were stolen. A second move day was scheduled for 07-16-14 as they (Olympian) realized they had overwhelmed me with the hundreds of boxes they packed.

07-16-14 - I paid for the movers to empty the storage facility and restack the heavy boxes on the bottom shelves, medium weight on the middle shelves, and lighter boxes, etc. on the upper shelves previously built by a former tenant at the storage facility. My bedroom was put back together finally. I discovered my dining room table base was broken, as well as many other items. I am seeking compensation for all the items that were broken and/or damaged. I could stand on the main road and see where I was moving to. In the situation, would you hire a moving company knowing that in 3 blocks distance, they would cause more than $1,500 in damages to your personal property? No one would so this intentionally.

07-31-14 - After arguing with Olympian, I was issued a refund for the items that were not supposed to be packed. The items that were not supposed to be packed were actually packed with items that were to be sold to a buy-out furniture company. None of those items should have been packed by Olympian. I told [redacted] 3 times what not to pack.

10-15-14 - I faxed my Statement of Claim along with a list of the extensive damages.

11-04-14 - Customer Claim Services came to my home to view and document the damages.

11-21-14 - I received a letter from Olympian and argued there was a zero deductible for my move.

12-05-14 - I received another letter from Olympian concerning their preliminary review of my claim. I expected there would be further arguments concerning the total value of the household contents (i.e., [redacted] told me I could not submit pictures for their consideration; however, she referred to my pictures when she stated they would not do this or that or pay for this or that. There was a great deal of clothing – I asked [redacted] how she knew – from my pictures – what was donation clothing and what was not. I told her she was making assumptions in an attempt not to reimburse me for the damages caused by Olympian. [redacted] also said there were a lot of boxes. I told her she could not read what was written on the boxes so she was again assuming the boxes held items I could possibly include in a claim. She did not know if the boxes were designated for donation as the writing on the boxes could not be read in the pictures. I told her if I could not use the pictures than neither could she to make assumptions which were incorrect.

We again discussed the issue of the $500 deductible – and again – I stated I paid for a ZERO deductible. She finally agreed. I told her I had finally found the missing jewelry; that the box was marked “Jewelry Box” not “Pillows.”

12-09-14 - I sent [redacted] an e-mail with the updated value of the household contents. I also provided an updated replacement value list after I argued that since it was Christmas, it was not fair to be researching for replacement cost when every vendor was running holiday sales. My items in my home were old and I told Sue I could not find an exact match when I researched prices. I had moved many items with me from New Jersey. I take extremely good care of my things.

12-23-14 - Merry Christmas – I received another letter from [redacted] along with the completed review of my claim for damages for which I do not agree. This included replacement glass for my end table. The packer, [redacted], asked me 3 times and I told him 3 times the items he was not to pack as they were being sold to a buy-out furniture company. He packed a half circle glass top from a sofa table that was sold to the buy-out furniture company. He was not supposed to pack that glass top. Along with that glass top that he was NOT supposed to pack, he packed the glass from my end table. I did not realize this until after the buy-out furniture company had taken everything I sold to them. I called them and spoke with Natalie. She could not find my furniture. I gave her telephone number to [redacted]. In the letter dated 12-23-14, Olympian was offering damages in the amount of $1,156.00 AND they said I needed to wait 20 days for the check before I could schedule the repairs.

02-17-15 - I disputed Olympian’s review in a lengthy e-mail. This situation has caused me great grief, stress, and undue turmoil. I am still grieving the loss of my father – it has been an extreme difficult year for me. In addition, Olympian has destroyed my life. I had to re-buy items I could not find. I was forced into storage and having to deal with heavy, unmanageable boxes. I am still living in boxes. [redacted] should have made me aware – with all his supposed expertise – what I would face if the job had turned into a full-pack (i.e., if I did not sufficiently reduce the number of household items. That would have provided an early heads up as to specific packing, moving costs, and storage needs could be. I did the best I could under enormous stress. Being treated in an insensitive manner immediately after the loss of my father is a disgrace. I would never recommend this company to anyone and would make it clearly known as to why.

Kindly note this document does not included a summary of all the events that transpired as I am attempting to provide a summary. Please appreciate a lot happened and I experience a great deal of stress as a direct result of the actions of Olympian.

02-24-15 - I received another letter from Olympian stating they were disregarding my concerns. I had previously stated I was requesting reimbursement for excessive packing. I moved 3 blocks and the boxes were packed for a cross-country move. For example, I photographed 7 pounds of paper in a box that contained small spice bottles, 3 canisters, and a microwave table glass. The excessive packing of the box far exceeded the total value of entire contents of the box.

At one point, [redacted] stated customers do not pay for packing paper and boxes. Really? Olympian states customers only pay for packing. Do they believe we do not realize they are simply building into the cost of the packing the price of the packing paper and boxes.

Olympian’s final offer to settle my claim was $1,550.00. They told me they would not credit me for the boxes they packed with glass items they were not suppose to pack, which caused the loss of items. I told [redacted] I had been refunded the packing of the 3 mirror cartons by [redacted] knew nothing about it, yet on several occasions, she claimed she had my “big” file on her desk.

I spoke with [redacted] by telephone and stated I was not in agreement with her review of my claim for damages, as well as seeking reimbursement for excessive packing costs. I stated I would be filing complaints with all the regulatory bureaus, etc., which regulate moving companies.

I had major surgery and I am a migraine sufferer. This situation has caused a tremendous amount of stress in my life, as well as forcing me to incur exorbitant charges.

I would like the damages Olympian caused to be repaired. I am also seeking reimbursement for excessive packing.

If you require further information or clarification, please contact me immediately.

Please contact me at your earliest convenience regarding this complaint.

Thank you.Desired Settlement: I respectfully request a refund for extensive packing. I would like all the items on the list of damages to be repaired. I do not wish to wait 20 days for a check for the damages. I would like to have the repairs scheduled immediately after this dispute is settled. I acted in good faith at every turn and did everything that was asked of me. This is an extremely difficult time, which caused tremendous stress and anxiety, as well as exorbitant charges. I was lied to and forced to tolerate extremely unprofessional behavior by the owner of the company, [redacted]. I would also appreciate an apology from [redacted]. Thank you.

Business

Response:

This is an extremely complicated complaint that will require more additional review than can be accomplished in 7 calendar days. We do intend to thoroughly review the complaints and respond; however, it will take us an additional 10 to 14 calendar days to do so. We did try to reach the Revdex.com by phone to advise the need for additional time to respond, and left a message. This is our formal request for an additional time frame (up to 2 weeks) for us to review this large file. [redacted]

Business

Response:

6/18/14 - Total $1.349.40 Non-Binding Estimate provided for local move to begin on June 26, 2014 based upon 8 hours moving, 1 hour travel time, packing of only 11 cartons and no value protection coverage signed by customer.6/23/14 – Shipper called to change date for pack and move to begin July 2, 2014.6/30/14 – Shipper called to change date for pack and move to begin July 7, 2014. 7/07/14 – Shipper advised that she had been very ill and had not been able to do any of the packing. She confirmed she was OK with 2 day packing to be done July 7 and 8, 2014.7/08/14 – Shipper was advised that total charges for packing and transportation had increased to an estimated $6,553.38 for additional packing of 146 cartons of various sizes and additional transportation charges as no items had been disposed of by customer. Additional value protection premium also added and a 5% discount was applied bringing the new Total Non-binding Estimate to $6,320.71.7/09/14 – Shipper was advised that the actual move must be delayed until she had funds available to pay all charges as all local moves are collected in full at time of delivery. Move date was rescheduled to July 11, 2014 once credit card was received to pay for portion of packing charges already performed. 7/11/14 – Shipment was loaded onto trailer and brought to Olympian warehouse in Phoenix, AZ as customer had to vacate premises, but still did not have full funds to pay for move. Shipment remained on truck until July 16, 2014 at no charge until shipper signed a Change Order and advised she had the funds to pay for the full move. 17 wardrobe cartons were provided to customer at no charge.7/16/14 – Shipment was delivered to new residence, with a partial shipment deliver to a self-storage facility. 7/17/14 – Shipper reported she had damages from move and Statement of Claim form was mailed to her on same date. Claim form had highlighted section noting that statute of limitations for filing a claim expires 90 days from delivery date. 7/21/14 – Shipper called to ask questions about how claim would be adjusted and to get last date for submission. She was advised claim must be received by fax or email no later than 10/15/14 to comply with statute of limitations, and she would also have to mail the original with signature at that same time. 10/9/14 – Shipper called to advise she needed another claim form mailed to her and to again confirm last date to file claim. Duplicate claim form was mailed on 10/9/14 and she was advised claim form must be received on/or before 10/15/14.10/14/14 – Shipper called to advise she is still working on filling out claim form and that she would fax and email to our office so it would be here on 10/15/14.10/15/14 – Claim form received at Olympian by email and fax. 10/16/14 – Confirm receipt of claim form by email and requested that original signed claim form be forwarded by mail.10/20/14 – Original signed claim form and attachments received by Olympian. 10/21/14 – Letter confirming receipt of claim form sent to shipper advising claim being assigned for an inspection by an independent repair firm and asking for some additional information from customer. Claim was assigned to repair firm that same date asking that they do an inspection of the furniture items and repair some residence damage also on the claim.11/04/14 – Repair firm did inspection at customer’s residence. 11/18/14 – Olympian received inspection report from repair firm. Photos not yet received from them.11/21/14 – Letter sent advising report had been received and that we still needed some information from her to evaluate the full claim. 11/24/14 – Shipper requested status of claim and was emailed a copy of the 11/21/14 letter.11/25/14 – Customer provided information and some documentation by email. Olympian acknowledged receipt and advised we would review and advise further by December 5, 2014.12/5/14 – Letter sent to customer advising that as it appeared she had selected to take a deductible for her value protection we needed additional information from her. 12/9/14 – Shipper provided additional information and disputed that deductible was applicable to claim.12/23/14 – Settlement offer sent to customer with breakdown of adjustment, less a premium amount not previously paid for value protection without a deductible.1/5/15 – Shipper called with questions about settlement breakdown and again disputed that she had requested a deductible. Requested that she submit any dispute in writing2/17/15 – Shipper sent in dispute for settlement of claim, including the deductible issue requesting additional adjustment.2/24/15 – Shipper sent revised settlement letter by mail and email waiving the deductible (including any deduction from the claim for the premium not paid for the valuation without a deductible) and offering additional compensation for items previously denied for a goodwill settlement totaling $1,550.00. This included compensation for all items that were on the original claim form that was filed within the prescribed time period. The only items declined were 2 pieces not filed within the statute of limitations for filing a claim. Notes: Shipper paid a total of $5,853.98 for total move, which was $466.73 less than the revised estimate Change Order that she signed on 7/16/14.Attachments: Copies of settlement letters dated 12/23/14, 2/24/15 and 5/7/15. Breakdown of settlement offer and Release Form to be signed Signed Change Order

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am in receipt of the letter dated May 7, 2015, from Olympian Moving & Storage (Olympian), including a breakdown of claim settlement, time line of activity, release, and copies letters dated 02-24-15 and 12-23-14.Addressing the most serious false and inaccurate statements contained in Mr. [redacted]’s letter and attachments in order as they are written:Paragraph 1 – the year of my move was 2014 not 2013.Paragraph 2 – with regard to Mr. [redacted]’s use of the word “voluminous” to describe the complaint I filed with the Revdex.com (Revdex.com), please appreciate a certain level detail was essential in describing a multitude of issues concerning my move. Accurate, detailed documentation was necessary in describing numerous preventable circumstances I endured due to direct actions orchestrated by Mr. [redacted], including but not limited to, [redacted] (sales consultant) providing a low-ball estimate on 05-24-14. Mr. [redacted]’s bio touts 16 years experience in the industry. However, after walking through my home and discussing my move, he failed to convey 2+ days would be required if there were unforeseen changes and the home required a “full pack.”Subparagraph (1) – two separate 5% discounts were not issued. Two separate charges were placed on my mother’s credit card without her prior approval in the amounts of $4,147.78 and $2,222.73 totaling $6,370.51. I paid $5,853.98; a difference is $516.53. Five percent of $6,370.51 is $318.53 [$6,370.51 - $318.53 = $6,051.98]. Five percent of $6,051.98 is $302.60 [$6,051.98 - $302.60 = $5,749.38]. I paid $5,853.98. Mr. [redacted] stated I received two 5% discounts. I paid $5,853.98. The amount Mr. [redacted] claims I was billed after receiving “two separate 5% discounts” would have be $5,749.38. That is a difference of $104.60 in favor Olympian. I have paperwork showing one (1) 5% discount. There were credits issues for charges concerning an incorrect hourly rate for movers (07-16-14), being charged for their lunch hour, charges for items that were designated not to be packed/moved, etc.On 07-11-14, my mother’s credit card was charged $4,147.78. On 07-16-14, her card was charged $2,222.73. On 07-24-14, a refund was issued for $301.53. And on 08-04-14, a refund was issued for $215.00. There is no paperwork showing “two separate 5% discounts.” The refunds $301.53 + $215.00 = $516.53. The supposed two separate 5% discounts @ $318.53 + $302.60 = $621.13 - the total refunds to the credit card of $516.53 = $104.60 in favor of Olympian.There were several issues resulting in numerous discussions and requests for reimbursement (to be addressed later within this letter).Subparagraph (4) – with regard to Mr. [redacted]’s use of the word “might,” this cannot be further from the truth – everything stated here and more did happen. “Problems” is an inadequate word when describing the horrendous events that occurred during my move. There were errors, mistakes, false statements, fraud, numerous phone calls and messages that went unreturned, lack of adequate manpower, vehicles, packing materials (I had to use my own boxes) and blatant emotional trauma intentionally inflicted upon me at the utter most difficult time in my life while grieving the loss of my father, including but not limited, being abandon during my move at the direction of Mr. [redacted] after I wrote a letter at his direction concerning payment of my moving charges, being told movers would arrive at my home early the next morning and Mr. [redacted] intentionally did not schedule my move leaving me stranded and forced to ask someone else to charge close to $6,000 on their credit card without any notice to them. At Mr. [redacted]’s direction, I wrote a letter detailing how I would pay the charges when I received the funds from my IRA (further details provided later within this letter). Paragraph 4 – with regard to Mr. [redacted]’s words contained in this entire paragraph, I am appalled. I do not believe they acted “in a fair and professional manner in what for you were very difficult circumstances...” Again, this is appalling. Instead of “carrying the load,” this company added to the enormous burden of moving coupled with the loss of my father. The letter further states, “...we would request that you contact the Revdex.com and indicate that we have complied with your settlement requests and that you are willing to withdraw your complaint with them.” Why would I lie?All conversations with Mr. [redacted] were tense with an ever present and unmistakable arrogance in his voice. When I detailed complaints about service, his responses was the incidents didn’t happened; his consistent attitude was he and his company did nothing wrong.On 07-08-14, I wrote a letter at his direction stating I would request the funds for the move from my IRA, which would take one week to post to my account. He said I needed to put this in writing in order for the move to be scheduled. On the day of the move, no one showed up. When I called him, he stated, “We don’t accept COD. Your move was not scheduled.” This was a blatant lie, fraud, and a scam. He hijacked my move and forced me to asking someone to put his charges on their credit card.I had just lost my father, had no time to downsize the contents of my home after returning from my father’s funeral and experiencing illness – this was the absolute worse time of my life. It was made 100% worse by the actions and insensitivity of Mr. [redacted]. I would never recommend this company to anyone. Moving is not easy. When I hired Olympian, I fully expected they would live up to their advertising (relax. we carry the load.?), the move was anything but. It was made extremely difficult by inferior management and operations. Instead of solving problems, Olympian added to them in abundance. Paragraph 5 – with regard to Mr. [redacted]’s use of the word “intentionally” and “your problems,” I absolutely disagree. I was forced to endure horrific circumstances as there was no time to hire another moving company – Mr. [redacted] knew this and repeatedly took advantage of my circumstances. I am again highly appalled with Mr. [redacted]’s reference to my father’s death as “your problems.” Instead to helping ease the load of the entire move, his company made it truly one of the worse experiences in my life. Moving is difficult enough. The additional grief at the passing of my father was not ease in any way. The Operations Department failed to reevaluate my move and sent the same 3-man crew and the same size truck. When I opened the garage door and saw the truck, I immediately said, “No way.” When I brought the crew inside and they looked around, I knew right then we were in trouble as they said this could not be done in one day.TIME LINE OF ACTIVITY6/18/14 – the move date was not scheduled for June 26, 2014 as stated. he original move date was 06-06-14 between 6:30-7:30am. After my father passed away, the move was schedule for the same start time on 06-17-14. I became ill and rescheduled to 06-26-14. I was overcome with extreme grief for the loss of my father, I was ill, and I needed to restart and reschedule all of my moving plans I had originally made prior to his death. I have no support system in Arizona; this is a difficult time.I rescheduled the move for packing on 07-02-14 with a move date the following day on 07-03-14. This was rescheduled for a day of packing on 07-07-14 wherein I was told 2 packers would arrive between 8-10am. One packer showed up at 11:30am after “being pulled off another job.” No other packers arrived that day. I fault Olympian as each time I rescheduled, no one at any time gave me the impression they could not handle my move or that they did not have the manpower. I was later told they did not have additional manpower. I was stunned a business would not have a contingency plan in the event a truck broke down; a worker became ill, etc.When the move got to a point of needing additional resources, there were none available. I had to give keys to my house to perfect strangers while I rented another storage locker, which I surrendered as it was not necessary. I was told in a VM (recorded) that the second truck would not fit in the original storage locker (#[redacted]). On 07-16-14, I asked the movers to restack the storage locker using the existing shelving (i.e., heavy boxes on the bottom, medium weight boxes on the middle shelves, and light boxes on the top shelving. Everything fit into the storage facility with room to spare. I was told to rent another storage locker, which was later deemed unnecessary.While I was in the process of renting the additional storage locker, I had one crew in my apartment and one crew in my house. The second truck delivered on 07-16-14 was supposedly in Olympian’s warehouse. In fact, it was out of my sight and I cannot confirm its location. The truck may have been unloaded for Olympian’s use and reloaded prior to 07-16-14. I don’t how my possessions were treated and how many times they were handled.On 07-08-14, the packer ([redacted]) from 07-07-14 arrived with his 20 yr. old daughter because Olympian had no additional packers [redacted] said. I packed right along with [redacted] on 07-07-14 and with [redacted] and his daughter on 07-08-14. [redacted] ran out of boxes on 07-07-14 and had to leave. I used my own boxes to pack.There were 13 boxes on the low-ball estimate not 11 as stated in the letter of 05-07-15.“No value protection coverage signed by customer is false. I elected a “zero” deductible and to be clear, I drew an arrow to my selection of “zero” deductible (see attached). After I supplied additional documentation to [redacted], she agreed that my intention was clearly shown by the arrow pointing to “zero” deduction. She agreed I had mistakenly checked the box for deductible of “$500.” Also note, I was quoted $260.25 and overcharged for a zero deductible; I was charged $280.00. I faxed the signed estimate on 06-18-14.The total charges for my move needed to be adjusted several times after I could not reconcile the charges. I was told the form I was provided reflected old packing charges; that the numbers they were using were right even thought the sheet they gave me reflected lower prices for packing. This is the form with the “Time Tracker” at the top. This form also reflected an incorrect hourly rate of $120 instead of $118; charged me for the movers’ lunch break; overcharged the insurance cost of $280 instead of $260.25 for the second move date on 07-16-14.I called [redacted] to ask what I should write in the box for “Replacement Cost Coverage.” He told me to write what I thought the value of the entire home was. I told him I didn’t know, but guessed at $70k as is. I also told again as I told him the day he came to my home for the estimate that I planned to sell 4 rooms of furniture, have an estate sale and donation a very large amount of clothing to charity. I did not move $70k of belongings. I moved my computer equipment, jewelry, and other valuables myself. 7/07/14 – the entire statement here (2 sentences) is entire false. As stated previously in this letter, I called to reschedule from my original move date of 06-06-14 four times due to illness, etc. I did not confirm I was “OK with 2 day packing to be done on July 7 and 8, 2014.” On 07-07-14, one (1) packer, [redacted] showed up at 11:30. I was told 2 packers would arrive between 8-10am. Later that day, it was obvious the packing would not be done by the end of the day. [redacted] was on the phone I assume trying to get help. I would not have agreed to 2 days packing as I had previously informed by landlord that I was moving out on 07-08-14. On 07-08-14, it was an entire day of packing.7/08/14 – I was never told there were 146 cartons until reading the “Time Line of Activity” attached to the 05-07-15 letter from Olympian. Olympian did not create an inventory; I was not provided with an inventory or total number of boxes.Another false statement is “no items had been disposed of…” I had sold 4 rooms of furniture.Another false statement is “Additional value protection premium also added…” The contents of my move decreased when I sold 4 rooms of furniture and there was a large amount of clothing designated for charity donation (13 wardrobes). I had moved the bulk of my clothing from my home to my apartment myself prior to the move dates of 07-11-14 and 07-16-14. In the letter from Olympian dated 05-07-15, it states they provided 17 wardrobes. Just four wardrobes were used for clothing that, if damaged, I would have submitted a claim.7/09/14 – the entire statement is blatantly false. On 07-08-14, I was informed of the new total charges. Since I was never given any indication that my home would take 1.5 days to pack (due to excessive packing), I did not have the funds readily available as my low-ball estimate (wherein [redacted] stated packing would take “a couple of hours”) had exploded to well over $6,000 without any prior indication from Olympian of total packing charges, packing supplies, manpower, and timeframe necessary to complete my move until the actual move took place.I called [redacted] on 07-08-14. I explained the funds would need to be withdrawn from my IRA and available in one (1) week. He said he would call me back. He called back and said I needed to speak with Mr. [redacted]. I called and spoke with Mr. [redacted] and once again explained I would need to withdraw the funds from my IRA, which could be available in one week. He told me to put it in writing in a letter and that [redacted] would come to my home to pick up the letter that day (07-08-14). When I didn’t hear back from [redacted] as to when he would be by to pick up the letter, I called him several times. He finally told me he would not be coming to pick up the letter and to give it to [redacted], which I did when he left at 7:00pm. I was told earlier that day when I spoke with Mr. [redacted] that my move would be scheduled for the following day and the crew were be there first thing.I was exhausted, but needed to be up early the next morning – move day. I had major surgery and by now the effects of the move had taken its toll. I had recently lost my father, had been sick for several weeks, and had packed my home for days on end (my garage and my home). After a couple hours, I called Olympian as no one had shown up for my move or called to explain the delay. I called [redacted] and repeatedly got his voicemail and left several messages. He was not returning my calls. I was extremely upset because I didn’t know why no one had shown my for the move and I had previously told my landlord I was moving out that day.At 11:00am, I was finally able to speak with Mr. [redacted]. I was extremely upset and wanted to know why no one had shown up for the move. He said, “We don’t take CODs. Your move wasn’t schedule.” There are no words to accurately describe how I felt at that moment. He had intentionally committed fraud by instructing me to write a letter documenting the withdrawal from my IRA and the time frame indicating when funds would be available. He further stated my move would take place the following morning. He did this intentionally knowing I would have no choice except to cancel my move or find someone willing to place the charges on their credit card.This was his method of forcing payment to coincide with his own time frame. He didn’t want to wait for payment and obviously didn’t care about the hardship he created for me, instead he set me up by instructing me to write a letter and giving me a false impression that my move would take place the following day on 07-09-14 as he plainly stated. Instead, he hijacked my move by orchestrating a fraudulent scam in order to be paid on the spot. He never suggested the move could be rescheduled. Instead, he knowing lied by asking me to be put something in writing concerning my payment and then intentionally did not do as he said, but rather forced me to find someone willing to pay the bill. That was not an easy thing to do; my mother doesn’t help anyone; and this only added to an already extremely difficult time made intensely and intentionally worse by Mr. [redacted].The letter I wrote for Mr. [redacted] on 07-08-14 was saved as “[redacted] 07-08-14” as I was instructed to give it to [redacted] when he came to my home. He did not; I was instructed by [redacted] to give the letter to packer ([redacted]). Please see several attachments documenting the authenticity of the letter.Please see exhibits:1. Print-out of the actual letter to [redacted] created 07-08-14 2. Screen shot of the document “[redacted] 07-08-14” saved “7/8/2014 6:39PM”3. If you right-click the document title, the document “Properties” window opens. On the “General” tab, please note the date “Created” is Tuesday, July 08, 2014 6:29:17 PM.” Also note, the “Modified” or last “Accessed” date is “Tuesday, July 08, 2014 6:39:12 PM.”4. On the “Details” tab of the “Properties” window, please note the “Content created” date of “7/8/2014 6:27 PM” and the “Date last saved” as “7/8/2014 6:39 PM.” You will notice in the background the documentation “[redacted] 07-08-14” is highlighted, which indicates that specific file was right-clicked to display the “Properties” window.5. This screen shot shows the letter file open and notice at the top, the file name displayed is “[redacted] 07-08-14.”7/11/14 – the entire statement is blatantly false. On 07-11-14, a 3-man moving team arrived at my home. As will be explained further, their entire truck was offloaded at my new residence and a storage locker up the street. The storage facility has 24/7 video surveillance, as well as requiring my entering a code to access the facility – this can prove Mr. [redacted]’s statement is false wherein he claims “shipment was loaded onto trailer and brought Olympian warehouse in Phoenix, AZ as customer had to vacate premises, but still did not have full funds to pay for move. THIS IS FALSE.Olympian had my mother’s credit card number as of 07-09-14 and began charging her account without informing either myself or my mother of the exact charges. Further, Mr. [redacted] would not lift a finger until he had my mother’s credit card. No one came to my home for the actual move until after they had my mother’s credit card. They did not load their truck and take it to their warehouse until payment received. They already had the credit card. Brian, the crew chief, said,”You need a breather to organize so the second truck will go to the warehouse until 07-16-14.”Olympian’s Operations Department completely dropped the ball as they sent the same 3-man crew indicated on the low-ball bid provided by [redacted] on 05-24-14 and the same “van” even though Olympian referred to my home as a “full pack.” When I opened the garage door and saw the truck, I said, “No way.” When the movers came inside, they agreed. There were phone calls throughout the day by Brian trying to get additional help as the 3-man crew loaded the truck. Another crew arrived as we were getting ready to go to my apartment and the storage locker up the street. I had to give my apartment keys to the movers while I went to the storage facility to get another locker as suggested.While I as the storage facility the second crew arrived and were waiting in my driveway (don’t know how long). They loaded their truck to capacity. I was told there wasn’t enough room in my apartment. The second truck I was told went to Olympian’s warehouse until 07-16-14. I don’t actually know where the truck or my possessions were from 07-11-16. I do not know if any boxes were open, any possessions stolen, or if the all or any contents of that truck were moved, unloaded, reloaded, etc., as the truck was out MY of sight 07-11-14 until 07-16-14.Mr. [redacted] lied to me and did not schedule the move date for 07-09-14. He wasn’t until after he received my mother’s credit card that he did have the move scheduled for 07-11-14. As stated previously, my mother’s credit card was charged as follows: $4,147.78 on 07-11-14 and $2,222.73 on 07-16-14.7/16/14 – a SECOND shipment was delivered to the residence (partial) and original storage locker (partial).10/9/14 – I called [redacted] and during the course of the conversation, she asked if I had the claim form. I told her I did – she said she would send another anyway.12/5/14 – this issue was resolved. I sent additional documentation, including the fax cover sheet, indicating I had selected “zero” deductible. I remember I wanted to be sure it was understood I was indicating “zero” deductible so I drew an arrow pointing to the dollar amount of $260.25. I explained I inadvertently checked the box for “$500” deductible. I also included my documentation of Olympian’s charge of $280 for the “zero” deductible, which was an overcharge of $19.75 [$280 - $260.25 = $19.75].12/23/14 – Again, I disputed with [redacted] that my move fell within the “minimum value” of $34,700 as I had sold 4 rooms of furniture, designated a large volume of clothing charity donation (13 wardrobes), and moved valuables (computer and office equipment), jewelry, etc. myself prior to the move date of 07-11-14.1/5/15 – Again, I requested a “zero” deductible, which [redacted] agreed that they (Olympian) agreed I made an error when I checked the box for “$500” deductible. I told [redacted] I wanted a “zero” deductible and it was indicated by an arrow I drew pointing to the sum of $260.25, which was the charge for “zero” deductible. In later paperwork, a charge of $280 appears for the “zero” deductible.Finally, there are other exhibits as follows:1. 6 complaints against Olympian via Google searches (reprints)2. 66 e-mails to/from Olympian during the entire episode concerning move (print screen) 3. 68 cellular phone records indicating exorbitant amount of communication to resolve this claim; I believe there were an equal amount of landline calls, which are not included with monthly landline charges. 4. Photo of box contents, including spices, canister and microwave glass tray, as well as excessive packing –after unpacking many boxes, I weighed myself and then weighed myself and the packing paper. The average large 4.5 box contained 7 pounds of paper. This drastically increased the total charges by literally padding the bill. I moved 3 blocks from old residence to new. From the main street, I could see my new residence. In the span of 3 blocks, over $1,500 of damage was done. This is not acceptable. Items were not wrapped in blankets. Items were throw UNWRAP into boxes. Boxes had no handles and were packed too heavy; I had major surgery and could not manage/handle these boxes.I am seeking a reimbursement for excessive packing and reimbursement of damages items. I moved 3 blocks; the truck didn’t get out of second gear. Packing was done in the in extreme – either excessive or virtually none. The movers had to breakdown my stereo equipment; they informed me that packers are responsible for this task. Either way, during the walk through with [redacted], he should have conveyed who should be responsible if I need that equipment broken down and the time frame relative to the move date.Please contact me immediately at ###-###-#### if you require any further information. Thank you.

Regards,

Business

Response:

See the following, which is an exact copy of a letter being mailed to Ms. [redacted] in today's mail: Dear Ms. [redacted], I have been advised that you have restated that the complaint that you filed with the Revdex.com is not resolved and have read your most recent correspondence to them. I don't believe that any additional back and forth communications will bring us to an amicable resolution of the issues. Therefore, solely in a gesture of good faith and customer goodwill, I am making one final offer of $2,000.00 as full and final settlement of all matters discussed in your correspondence. This offer will remain open through June 5, 2015. Enclosed is a revised release form for your signature and return by mail. Please sign and return two (2) copies of the release form in the return envelope that is enclosed with the mailed copy of this letter. Upon receipt of the signed release form, we will counter sign the form and return it to you. Our check in the amount of $2,000.00 will be forwarded approximately seventy two (72) hours after that date.Again, I extend my personal apologies in this matter.Sincerely,J. [redacted]President

Sadly the company motto of "relax, we carry the load" was NOT what I experienced with Olympian/[redacted] Moving. I specifically chose Olympian because they were associated with a national moving company, [redacted]. I was willing to pay more money for my move, expecting better customer service. Here is a list of some of the issues I had with Olympian.
1) They did not lay down protection for my wood floor before starting to move furniture and boxes. I had to ask them to protect the floor. After the move, I noticed a large scratch in the floor that was not there previously.
2) There were a number of items that were not moved, even though they were designated to be moved and were right next to other items to be moved. This caused me to spend my own time and money getting them moved the following day.
3) I called the office to let them know my disappointment with the move. A manager returned my call and promised to get back with me after speaking with his manager. There was never any follow up call, even after I reminded them that they promised to get back to me.
On the positive side, the driver of the van, the relocation consultant, and the office coordinator were all very professional.