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Olympic Dermatology & Laser

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Olympic Dermatology & Laser Reviews (5)

Complaint: [redacted] I am rejecting this response because: The author of the response is wrong in saying that say that [redacted] members have access to providers at [redacted] This is only true for active dutyMy husband is retired (after serving his country for over years) and [redacted] is not an optionI have a primary insurance that you do acceptThere is no need for you to be involved with any secondary ( [redacted] )Sincerely, [redacted] ***

There is no need for further discussion We are unable to provide the complainant with the answer she wants

RE: Complaint ID *** Dear Ms***: First, may I identify myself as Lennae H***The name *** *** ** to which your letter was addressed is a name that comes from a general mailing list, so initially I thought this was another solicitation for my businessIt is only because of prior
communications with the complainant that I opened your letter as they had told us they would be filing a complaint with your officeNext I would like to respond to the complaint of refusing service and being discriminatoryI feel that statement is erroneousOur policy is to not accept *** patients because first, we are not contracted with them and second, if we do see a *** patient, there are certain Federal regulations by which we must abideWe do not agree with the regulations, therefore we do not see *** patientsFor the individual to initially identify themself as having *** and then wishing to retract that statement because they discovered our policy, would be wrong from our perspectiveIt is our policy to follow the rules and regulations and we will not intentionally do anything of a fraudulent natureI'm sorry they don't agree with our policy and the fact the patient can't get in with another provider until NovemberIt is our understanding *** patients have access to healthcare providers at *** which might be another course for them to pursueI also believe if the primary care physician felt the patient's health were at risk, they would be contacting the office with which she has an appointment and explain it is urgentSincerely,

There is no need for further discussion.  We are unable to provide the complainant with the answer she wants.

Complaint: [redacted]I am rejecting this response because: The author of the response is wrong in saying that say that [redacted] members have access to providers at [redacted]. This is only true for active duty. My husband is retired (after serving his country for over 20 years) and [redacted] is not an option. I have a primary insurance that you do accept. There is no need for you to be involved with any secondary ([redacted]). Sincerely,[redacted]

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Address: 424 Lilly Rd NE Ste A, Olympia, Washington, United States, 98506-5132

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