Olympic Ice Cream

Our ices leave our facility frozen. It is picked up by different companies and distributed to many stores. If our ices are not handled properly and kept at minimal temperature it will melt and then lose its consistency.
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We are sorry [redacted] encountered this problem. He should have contacted us immediately but did not. He did not mention in his complaint where his purchase was made and how much was paid.
Please request [redacted] to contact us to resolve his issue. Thank you.

Firstly, I have checked all our records and we have not received any correspondence from [redacted] As soon as we receive a complaint, we investigate and process a refund. All correspondence...

received is placed in a file and all refund check copies goes into the refund file. As I mentioned, I double checked all our records and found nothing from [redacted]. He can contact me via my e-mail of by phone is he wants to discuss his matter. Thank you.

Review: company advertised Italian ice in cups but instead the six (6) boxes of Italian ices we purchase they were icy like refrozen kool aid that thaw and refrozen again sent company UPC and receipts NEVER to hear from them now two 2 monthsDesired Settlement: replace or refund

Business

Response:

Firstly, I have checked all our records and we have not received any correspondence from [redacted] As soon as we receive a complaint, we investigate and process a refund. All correspondence received is placed in a file and all refund check copies goes into the refund file. As I mentioned, I double checked all our records and found nothing from [redacted]. He can contact me via my e-mail of by phone is he wants to discuss his matter. Thank you.

Review: had the misfortune of buying as a treat for an annual block party 10 of the watermelon Italian ice and to our dismay they were horrible texture as if they were not frozen properly I endured endless complaints about the poor quality and why did I bring these joke were I must have got them on super sale at the dollar store etc etc upc [redacted]Desired Settlement: am open to refund or proper replacement

Business

Response:

Our ices leave our facility frozen. It is picked up by different companies and distributed to many stores. If our ices are not handled properly and kept at minimal temperature it will melt and then lose its consistency.

We are sorry [redacted] encountered this problem. He should have contacted us immediately but did not. He did not mention in his complaint where his purchase was made and how much was paid.

Please request [redacted] to contact us to resolve his issue. Thank you.