Olympic Pools

Revdex.com:At this time, I have not been contacted by Bloomberg L.Pregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Bloomberg L.P. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** My complaint has been resolved to my satisfactionComplaint no*** Thank you for your help *** * ***

I am rejecting this response because:
In the response from Olympic Pools on October 9th, they state they are going to order the part for repairs to the spa coverWe have not heard from them at allWhat I would really like is a new spa coverTo me, that is what the business should do after
the terrible time they put us through and after ruining the cover that came with the spaHowever, until such time that they are willing to replace the cover, they need to repair the damage to the existing coverSo what is the timeline to receive the repair parts and repair the spa cover?Thank you,

Our records reflect that *** *** initially subscribed to Businessweek in March 2015, and paid for that subscription by check Another payment from *** ***, for $42.40, was received on May **, This payment, which *** *** takes issue with, has been refunded to him in full

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am glad they are getting a new coverI hope they follow through with it and I hope that as soon as it is received, they deliver it and have someone competent to install in properly and without damage

In response to your letter dated 11/2/2015.We have ordered a new cover for Mrs***She HAS been informed of this.This will take a few weeks to get here and we are asking for her patience atthis time

Revdex.com:At this time, I have not been contacted by Bloomberg L.P. regarding complaint ID [redacted].Sincerely,[redacted]

Our records reflect that the $28 charge was refunded to [redacted] credit card and that the refund was processed on August **, 2016, the same date that [redacted] communicated with customer service, according to his complaint.  His subscription has been canceled.

Revdex.com:At this time, I have not been contacted by Bloomberg L.P. regarding complaint ID [redacted].However, as of today 6/*/2016, I have not receive any additional billing or the BusinessWeek publications.Sincerely,[redacted]

Review: We recently purchased a spa from Olympic Pool and Spa. While the tub itself is fine, they are horrible when it comes to customer service. Getting a straight, honest answer from them is impossible. And they do not keep their word. Nothing but lies and run-around from them at every turn. We ordered the spa from them because they told us it would be delivered to us in 2 to 3 weeks. In ended up taking about 9 weeks. We kept calling and they would tell us it was an "accounting" issue. I even called the manufacturer and got the same answer - nothing to do with the spa itself. To me, what that says is that Olympic owed the manufacturer money and the manufacturer wasn't going to ship any more spas until they were paid. Of course, I have no way to know if this is what was really going on but it is what I think was happening. Customers, including me, just got caught in the middle. Not fair. The salesman and the owner of Olympic just played "volleyball" with us for the entire 2 months. We'd call and talk to the salesman and he'd refer us to the owner because he said he had no authority. We'd get the owner on the phone and he'd just switch us back to the salesman, many times without even saying a word after hearing the issue. We tried to cancel and get our money back but got the "volleyball" game with that, too. When the spa finally did come in, we had to wait some more because their delivery guy was on vacation. Finally the spa was delivered and we had to wait another 3 to 4 weeks for someone to show up to install the lifter for the cover. That guy turned out to be a disaster because it was like he had never installed a lifter before. He drilled about 8-10 holes incorrectly and then ended up turning the cover around so that the back is now in the front, and the front in the back, and there are unused drill holes all over the sides of the cover. At this point, the very least they can do is replace the cover for free with a new one so that there are no open holes in the cover.Desired Settlement: Olympic should replace the spa cover with a new one for free and install it correctly in a timely manner. As it is now, with holes along the sides of the cover, water will get in there and more than likely cause damage.

Consumer

Response:

I am rejecting this response because:

In the response from Olympic Pools on October 9th, they state they are going to order the part for repairs to the spa cover. We have not heard from them at all. What I would really like is a new spa cover. To me, that is what the business should do after the terrible time they put us through and after ruining the cover that came with the spa. However, until such time that they are willing to replace the cover, they need to repair the damage to the existing cover. So what is the timeline to receive the repair parts and repair the spa cover?