Olympic Stove & Spas

Complaint: [redacted] I am rejecting this response because:The owner has misrepresented the initial call for service, as stated in our original complaintShe was told that the pilot would light but the burners wouldn't igniteShe stated that simply clearing the lines would take less than minand charge would be $ there was no discussion about lighting the pilot because at the time of our call that wasn't an issue We will be sending $for the service callIt took their employee less than minto determine he couldn't turn the control to the pilot position He obviously didn't know enough about the valve to tell us it was faultyHe spent the remainder of his time, presumably, contacting someone who could tell him the valve was badHe didn't ask if we wanted him to pursue the matter with [redacted] Had he told us the valve was bad after he looked at it we would have ended the service call in far less than minutes Thank you for your assistance in this matter Sincerely, [redacted] & [redacted] ***

We received a request for a pellet stove cleaning on a Quadrafire pellet stove Customer stated that there was nothing wrong with the stove, just wanted a cleaning Service was scheduled and performed According to my technician and his helper they did the routine cleaning with out the home owner asking for each step to be performedIncluded in the cleaning was the exhaust vent being cleaned When service was complete home owner wrote a check for the service, with out any complaints She even went so far as to show the techs the deer that frequent her back yard and feed the deer together A few days later I received a call that her husband had cancelled the check with out so much as a call to discuss his concern I told the home owner that was not a favorable solution as the cancelled check will incur a fee that I am obligated to pay I spoke to my technician who has been working in this field for over years and he explained the work performed was without question by the home owner I rebilled the invoice to include a $bank fee, not a $fee Weeks later she phoned and said she felt she should pay something, but not the $fee (with tax was $161.67) Then she offered $I told her I would reduce it to $plus bank fee and tax, she said she was recording the conversation and that is when I stated, that doesn't mean anything to me as I don't owe her the money, she owes Olympic Stove and Spa the money, then she said I would be hearing from her attorney, and I said that is fine, I will send the account to collection If she wrote out a check at the time of service for the quoted amount and didn't have a problem paying, why then is it okay for she or her husband to cancel a check for services rendered? I have attached a copy of both of the billing notices that were sent to them I did offer a resolution and she refused What I have found in business is that if a customer will do this to one business, they most likely have practiced it before

Complaint: [redacted] I am rejecting this response because: Her statement is untrue I did complain to the technician about the service when he came out on July 8th I called the business owner on that following Monday July 11th at 9:00am (days later not weeks as she stated in her response), and I told her about my complaints The owner originally said she had spoken to her tech and the tech said he was confused about what type of service he was there to perform On the 11th during our conversation she said she would bill me $ When I received the bill for $I called as I thought this issue was resolved She was extremely rude and insulted me and she did again in her response I always pay my bills, I have never done this to any other business, and to insinuate I am lying is insulting I value my credit and my reputation in my community Again, I called for a regular maintenance service which was not performed I had to ask the tech if he would clean the pipe, if he would take the front few piece apart to clean, clean the window and change the gasket (all things the previous company had preformed) The only thing he did after my complaint was go outside and clean the pipe Again this was all discussed days after the service, not weeks The tech never even turned on the pellet stove to make sure it was running Don't you usually turn on the item you are there to repair or service? I'm not sure why she keeps bringing up deer, I did not feed any deer with the technician, there must have been deer in my yard I offered her $more than she stated said I would be billed and this is how I am treated? If you read my original complaint you will see she is not telling the correct story Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:To correct statements made by Olympic Stove & Spas, Inc We did not refuse to speak to the technician on May We were out of town in Olympia, WA for apptsand only heard his message via voice mail upon our return We did expect a [redacted] for the service, but in the amount of $which the owner had quoted when the apptwas made We believe the time spent by the technician falls under that service agreement and not the added charge that was billed If the business owner would agree to this adjustment we will pay the amount without further delay.Sincerely, [redacted] & [redacted] ***