Olympus Imaging America

[redacted] purchased a refurbished camera from The Olympus Store on 3/22/14, order number [redacted] Regrettably, the unit was defective He returned the camera for exchange and requested to be reimbursed for the cost of shipping the camera back to us In speaking with our customer service representatives and that time, he was informed how to proceed through the exchange processI called [redacted] 4/18/after having received this complaint The replacement request was expedited to ship that day, for 4/21/delivery This morning, I realized that we had not received a copy of the shipping receipt, which is necessary for the reimbursement request I called [redacted] today, and asked him to fax a copy of this to me I will follwith [redacted] for the shipping receipt, and process once receivedIn our conversation, I apologized for the frustration and inconvenience of having to return the camera I am sending a case for his camera as a courtesy and token of appreciation for his patience [redacted] Team Lead, Customer Care Olympus Imaging America, Inc

We were very sorry to hear that [redacted] s camera failed on such an important tripI have contacted ** [redacted] to discuss this situation Thought it is really the responsibility of the dealer, to the end goal of customer satisfaction, Olympus will exchange the [redacted] for him He purchased (refurbished) [redacted] *, we will exchange for (new) [redacted] ** as a courtesy.** [redacted] requested to upgrade to [redacted] **, which we cannot do I will be working to facilitate the exchange with ** [redacted] He was satisfied with this resolution, and Olympus hopes he will be a loyal supporter in the future.Please let us know if there are any additional questions.Thanks,Virginia

We apologize for the delay to issue credit for return of order [redacted] Please know that the funds were returned to [redacted] Again, [redacted] is sorry for the frustration this has caused.Regards,Virginia [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Hello,I do appreciate Olympus' willingness to make things rightMy complaint pertains to the quality issues originating from Olympus' refurbishment centersHowever, MsVirginia L [redacted] suggests that this is a customer service issue that the retailer ought to fix and that Olympus' help in the matter is above and beyond their responsibilityI disagree with this approach; the retailer ( [redacted] ) completed their obligation by fulfilling a sealed box received from Olympus directly.With this, my ask to upgrade the camera is not unreasonable - the inconvenience caused was not due to a retailer issue, but the manufacturer issueFurther, a.) I'm being asked to return the camera at my expense and b.) I'm not being provided answers to my questions on the direct email chain with L [redacted] I will keep this complaint open until I hear back from MsL [redacted] about the model, color and lens type of the camera being sent to me as a replacementI am willing to ship the defective camera back at my own expense, despite the absurdity of the scenario.Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I sent the [redacted] shipping receipt in the same package that the camera wasI just sent a email to [redacted] and attached a copy of the [redacted] receipt Regards, [redacted] ***

This customer sent in older model recorders for repairWe were not able to repair, and replacement were no longer available She was frustrated because her recorders had not been returned to her as they were partially functional She also found our website frustrating to navigate.Coincidentally, when I spoke with her today she had just received her original units back from the repair center I have offered to reimburse her for the expense of shipping the units to us.I will also be sending a refurbished recorder of a different more current model as a courtesy[redacted] seemed satisfied with the outcome of this situation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have not yet received my camera back but anticipate I will soon. If I don't receive it within six weeks, I will contact the BBB at that time. Regards, [redacted]

Please see the attachment which details of the orderIt lists [redacted] as the mode of payment.There are pages to the attachment, ending with the credit which was issued 5/16/ Page - Order confirmation from the website.Page - [redacted] payment for the orderPage - Credit back to [redacted] This should clarify, but if there are further questions, please let us know.Virginia L [redacted] ***

[redacted] [redacted] I am rejecting this response because: I did not use a [redacted] account to pay for this product, I used my bank debit card, please have the business refund the card that was used to purchase the product [redacted]