Olympus Moving & Storage, Inc.

Review: I moved from Queens to Phoenix AZ and my quote was for $1710 which would include basic disassemble and reassemble of my furniture but....the movers complained that they had to wrap my stuff and refused to disassemble my Raymour & Flanigan loveseat that was designed to be broken down into 4 parts, the mover told me a professional furniture man would have to do this, not him!! The day of the move I was pretty much packed. I even had my queen size mattress in three plastic bags but the guy insisted it had to be in a box. He prevented my friend from packing my two flat screen TV's, stating that now he was here with his men and would 'take care of me", translated that meant I was going to get screwed. I was told about two hours in, that I had surpassed my lines in the truck and would have to pay more. I was shown the lines but I really couldn't see how the truck was being packed and I really had to take the movers word that I had too much stuff, HA! I moved a mattress, love-seat, twin sleeper chair, small kitchen table, two bar stools, two kitchen chairs, 4 small bookcases, one small lingerie dresser and 30 boxes. All my stuff fits in a 8 X 5 storage shed here in Phoenix and...when the moving truck arrived, my stuff started at line 24 and ended at line 20 so that is 4 lines but I was charged $4000.00 rather than my original quote with [redacted] of $1710.00!!! OUTRAGEOUS!!!! The actual moving men were nice but [redacted], the guy in charge of my move is a total scam artist. They start off real nice and you think they are going to be good to you but then the day of the move when you are exhausted from all the packing, they do their scamming. I packed for a week and they complained about my boxes and kept saying repeatedly that I had so much stuff. They had me so convinced, I got a 10 X 20 storage room only to have most of it empty!!! [redacted] kept telling me in his french accent that he was doing me a favor because I had surpassed my limit and if I tipped his guys good, he would keep my move at $4000. They really get you because when you are ready to move, you are at a disadvantage. And, they don't unload unless you fork over a postal money order for the balance. The moving company called me back and said the lines on the pickup truck are different from the lines on the delivery truck which should explain the increase in price. WHAT?Desired Settlement: I want a refund of at least $2000.00

Business

Response:

Dear [redacted],

We really do appreciate the Revdex.com for notifying our company regarding this complaint. We as a business are always looking for ways to improve our company and servicing our customer to the best of our ability.

We are sorry to hear that the customer is not satisfied with the service that was rendered to her. We do really care about our customers concerns and this is the reason we contacted the customer as soon as we knew she had some concerns.

When one of the managers, [redacted], called to speak to the customer, she did not allow him to understand and assist her with her concerns. She immediately disregarded him and demanded money and them hung up. [redacted] also reached out to the customer via email. (Please find attached the email correspondence and customer's reply).

We do understand the customer is upset with the situation and we are still are here to assist the customer to the best of our ability. Please have the customer contact us in the office at her earliest convenient. The customer can either email the main office at [redacted] or call us in the office at [redacted] to speak to a manager.

As I previously told you, we take every complaint and claim very seriously and we do make sure that we handle every complaint in a timely matter.

Please feel free to contact me at anytime, with any questions. I can be reach in the office at [redacted].

Review: When I was planning my move from Philadelphia to Charelston, SC, I read a number of favorable reviews about Olympus Moving. I contacted them initially to obtain an in apartment estimate for the cost of my move. I felt that an on site estimate was crucial given the amount of clothes, shoes and glassware I possessed inside my large 1 bedroom apartment. On May **, 2013, [redacted], the on-site estimator for Olympus Moving arrived at my apartment for an estimate. I walked him through my entire apartment including my 2 large walk-in closets and 3 other closets and informed him of all of the furniture I would be moving (which was most of what was in my apartment). He filled out the company's inventory sheet and calculated the estimated cost of my move which would include full packing services. He explained that their rate was $2.85 per cubic foot. He also reported that the estimate that he would quote me would be BINDING as long as my inventory didn't change. Initially, he felt that all of my belongings would fit into 50 boxes. I expressed my extreme skepticism given I have an inordinate amount of clothes and over 250 pairs of shoes. His exact response was "I do in apartment estimates for a living and I am the professional. You will not require more than 50 boxes for your belongings, but if you would like, I will also do your estimate for 100 boxes." I am not a moving professional but given my clothes and shoes, I did ask that he perform a not to exceed estimate based on 100 boxes. That binding estimate came to 5,130 dollars with the thought that I would take up 1300 cubic feet of a truck. Lastly, I asked that I be delivered in a 48 hour window of July * or [redacted] and [redacted] said "no problem."

After obtaining other estimates for the move, I decided to go with Olympus Moving company. I contacted their associate named [redacted] to schedule my move. I explained to her on the phone that my employer would be paying for my move and that we would have to arrange a direct bill. I provided her with the name of my business manager in cardiology and after they exchanged emails, the plan was, as is published in all of their materials, that 60% would be due on the day of pickup and 40% would be due on the day of delivery. [redacted] ensured that my contract included a delivery date of either July * or July [redacted]. The plan once all was settled was for Olympus to arrive to my apartment on July [redacted] to pack and load my belongings.

On the day of my move, the movers arrived late but surveyed my apartment again. We went over my estimate and they began packing up boxes. About 6 hours into the pack, when the truck was half loaded, the foreman “[redacted]” took me aside and said that my move was going to cost WAY more than what the estimate had stated as they were approaching 100 boxes and he was sure that my belongings would take up an entire truck or 2600 cubic feet. [redacted] took me aside and said that my move was now going to cost over $9,000!!!! I explained to him that my estimate was binding, that my inventory if anything was less than when [redacted] had done his in-apartment visit (I gave 14 trash bags full of clothes and shoes to goodwill in the interim) and that I would not be paying more than the 5,130 on my estimate. At that time of discussion, I notified my agent [redacted] that the onsite movers were insinuating that I would owe more money. After a number of phone calls, she put me in touch with her manager “[redacted]”. I explained on the phone to [redacted] that I had an in-apartment estimate with a full inventory assessment and that my inventory had not changed, in fact, it was less. If my belongings were going to take up more space or more boxes, that was their error in estimation, and not mine as the consumer. My estimate was binding and I would not be paying more money. He stated he would “speak with [redacted]” and call me back. I then watched as [redacted] called [redacted] and they had a conversation for a few moments. [redacted] then approached me and said that if I wasn’t happy with the 9,000 price that they would begin unloading my belongings from the truck. At the time, I had absolutely no flexibility and was moving to start a new job as a transplant cardiologist. I again called [redacted] who said that he would “work with me” to come to an agreement. After a few phone calls he said that he would reduce the NEW estimate down to 7,600 from over 9,000 and if I didn’t agree to pay that, they would not move my belongings and remove my goods from the truck. What choice did I have? They had my belongings and I was on a schedule. During this entire interchange, the movers had stopped packing and working. Before they would resume work, [redacted] emailed me a new not to exceed estimate that I had to electronically sign before they would continue to work. Feeling that I had no recourse or legal action in the moment, I agreed and the movers continued to work. When they began working, [redacted] approached me and said that the tip was not included in that new price and that 10 percent was an appropriate amount. I was disgusted, but given the events of the day, I was concerned that they wouldn’t be careful with my belongings if I didn’t arrange for a tip. At the conclusion of the pack (at 10:30 pm), they asked me for a portion of the money and I again had to explain that this was a direct bill to my employer. They told me my items would be delivered within 5 business days of July [redacted], and I AGAIN, had to remind them of the July*/[redacted] delivery arrangement. On their way out, I gave them a 3% tip which [redacted] proceeded to count in front of me. I never went down with them to see how much of the truck I occupied which will become relevant.

After the pickup, the following day, I heard from my business manager that the movers were demanding, not 60% of the new cost as was in the contract, but 100% of the cost of the move. They would refuse to deliver my goods if they weren’t paid in full, which was again, a violation of their contract. My business manager arranged for them to be paid in full at the 7,600 dollars of the new estimate. I then called them and asked when my goods would be delivered, and again, there was no record of my 48 hour delivery window of July [redacted] or [redacted]. Again, I had to call Olympus and speak with managers to ensure my goods would be delivered as promised, especially in light of the fact that they had all of my employer’s money.

I was notified that I would receive delivery on July [redacted] between 3-5pm. Once 6pm came and went without any contact, I again contacted Olympus who said they would be there within the hour and the drive would call me. When that hour passed, I again contacted Olympus who only then had the drivers contact me to explain that they would be at my home at 10pm! At 10:30 pm to be exact, the movers arrived to move me in in complete darkness. It is important to note that I have no complaints about the movers who delivered my items. Other than the fact they were horribly late and moved me in at night, they were efficient and kind and worked hard. Importantly however, they couldn’t unload me right away because the truck that my prior foreman said I would fill was only 2/3rds full. They had to unpack the belongings of another person first to get to mine. My goods did not fill up an entire truck. As they unloaded, they and I were shocked to discover that over 20 boxes had no numbers and most boxes were unlabeled as to what the contents were. Once we were unloaded, the movers loaded the other items back into the truck and were on their way.

I began unpacking the following day only to discover how horrible a job they did. 75% of the boxes were less than 50% full, which is how they were able to use many more boxes than originally estimated. Furthermore, my best silverware was thrown into a box without wrapping and my mother almost cut herself on a knife that was sticking straight up in the box. The packing job was absolutely shameful. Once I ensured all my items arrived, I then pursued this Revdex.com complaint. I have moved long distance 4 times in my life and this is by far the most horrific experience I have ever had. This company certainly does not deserve the “A” rating it currently maintains on your site. I have all of the paperwork and photographs to support what I have outlined above.Desired Settlement: In the estimate paperwork and contract for moving, it clearly states "This is an all-inclusive binding estimate with a flat rate, that is based on your inventory list and will NOT be confronted with any additional fees. This binding estimated price would remain the same as long as your inventory list is not altered...." I did not alter my inventory, if anything it was less. I believe that given the fact that I had an in-home estimate performed by the company and that my inventory didn't change, that the cost of my move should have been 5,130.00 It is not my problem that either the in-home estimate was too low, or that my move occupied more boxes due to the poor packing of the employees. THe company may need to educate their estimators and movers. I upheld my end of the contractual agreement and only agreed to a higher price secondary the fact that these movers held my belongings hostage on their truck during my move. Furthermore, it is federal law that when a company demands money that exceeds an estimate, that excess must be billed and the payee has 30 days to pay it. Instead Olympus again violated their contract and charged my employer the full new price of the move. The only outcome that will rectify this situation is a refund for 2,470 dollars, which is the excess they inappropriately charged me.

Business

Response:

Dear [redacted],

We really do appreciate the Revdex.com for notifying our company regarding this complaint. We as a business, we are always looking for ways to improve our company and servicing our customer to the best of our ability.

My customers are my number one priority and it's good to hear back from our customers whether they had a good or bad experience so that we can continue to improve our company and the employees who are working here. I did take the time to review the file, contract and speak to all the people involve with the move to get as much information as I can, so that I can assist the customer with her concerns.

The estimator, [redacted], was there to provide the customer with a free onsite estimate on May **, 2013. He said he explained to the customer that the price is binding as according to the inventory list and that if she takes more items she will pay more and if she has less items than she will pay less. [redacted] gave you 2 estimates. One was for 50 boxes and then she requested one for 100 boxes. The customer also mentioned that she was going to get rid of stuff and donate items to charity. When the estimator does an onsite, he works with the customer in compiling an inventory list. The estimator does not tell the customer what or how much to take. [redacted] also left the customer with a file that included the binding estimate as according to the inventory list and the itemized list for her to review.

On June *, 2013, the customer signed the confirmation email for booking the service. The confirmation detailed the quote, delivery information, and exact inventory list, etc.

On the day of service, July [redacted], 2013, the movers arrived to pick-up the customer's belongings. The foreman explained and informed the customer throughout her move, the status of the box counts and you told them to continue packing. Not only did the customer have more boxes, there were additional furniture and items too.

The foreman and the supervisor had provided her with a binding price that included everything. Keep in mind, that the binding estimate that is given to our customers is not just based on a cubic feet price. A binding estimate usually includes for example: customer's inventory, packing services, extra supplies fee, boxes, stairs fees, shuttle charges, long carry, taxes, tolls, fuel, labor, how many trucks to send, loading and unloading etc. You signed the contract in agreement to your updated quote and also confirm the price via email.

As according to the delivery, delivery to Charleston, SC can take up to 5 BUSINESS DAYS from the earliest date that the customer can receive the items. The customer's earliest day that she could receive the delivery is July *, 2013. We did tell the customer that we would be there either on July [redacted] or [redacted]. We always try our best to delivery as close to our customer's preferred delivery date as we can. As you know when you deal with trucks and delivering long distances, there can be obstacle that an arise during the process, which is why we tell customer's up to 5 business days to cover unforeseen circumstances. We did however get there on July *, 2013, as the customer requested.

We are an honest and straightforward company. We did not hold the customer stuff hostage and the customer always has a choice. If the customer was not happy with the service or price, then she could have cancelled the move without any penalty or fee to her. If the customer were to have cancelled the move, there are many companies out there that would be able to move the customer at the last minute. We move many last minute customers all the time. Also, the customer had the option to go down to the truck any anytime during her move and check space and how much her stuff had occupied. The customer chooses not to do so.

I understand that the customer is not satisfied with the services that were rendered to her. We do take customer services very seriously and we do suggest the customer to call the office and speak to a manager or a customer service representative so that we can continue to assist her with all her concerns.

As I previously told you, we take every complaint and claim very seriously and we do make sure that we handle every complaint in a timely matter.

Please feel free to contact me at anytime, with any questions. I can be reach in the office at [redacted]

Business

Response:

Dear [redacted],

We appreciate the Revdex.com for notifying our company regarding this complaint.

In regards to [redacted]'s follow up response, a copy is enclosed with this letter; our previous letter was indeed addressed to you, [redacted] as you are the Mediator that sent the Jetter to our business.

As of this morning, we had the opportunity to speak to [redacted] over the phone and have emailed her a final resolution for her move.

Please advise the customer to contact the main office with any additional questions. The customer can email the main office at [redacted] or call and speak to me personally at ###-###-####.

As I have previously stated, we take every complaint and claim very seriously and we do make sure that we handle every complaint in a timely matter.

Please feel free to contact me at anytime, with any questions. I can be reach in the office at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Olympus Moving Co was the most frustrating move ever. The so called supervisor threatened to move my furniture back into my house because he kept upping the amount to be paid; he kept on saying I had more boxes and had to wrap my bed that I should have bought covers myself; kept raising the price until my buyers were there in my house for their last walk through and I had to close; had to sign under duress; then he had to go to the closing to fax all the signed papers with me and the buyers. Storage was free for one month however, they never said that the next month would be $375 each month. When they moved my furniture back into my new place part of the TV. was chipped and I have to fix or glue it myself and the bureau draw was jammed into the middle and my son had work on it to get it out. Bureau was scratched. DO Not call these movers; they will keep putting you off when you tell them anything.

I recommend olympus moving because they did good job with my moving, charge me with a normal price and delivered my stuff from Brooklyn to New Jersey very fast. I’m glad I hired them and I know that I will hire them the first moment I decide to move again.The service was unexplainable professional and the movers were organized and friendly. I didn’t have a better moving by far.

Review: I paid almost $3000 for professional moving services from New York to Florida. I did not receive professional moving. My things were severely mishandled and many things were broken. I did not receive the service I paid for. They were negligent in caring for my items causing many things to break. I do not accept the $0.60 cents per pound per item sufficient compensation for my broken items. The service I received from this company was horrendous. I cannot even believe they are still in business after dealing with them. I want them to pay for the replacement of my leather couch in full which was $1500.00.Desired Settlement: I would like to request a full refund of the amount paid, however I would settle on $1500.00 to replace my couch that was negligently broken by this company.

I was very impressed by the service that I got from Olympus Moving and Storage. Before making a decision about a moving company, we asked many people for recommendations and Olympus continually was mentioned as the best. Before making our final decision, we did get other estimates. Olympus Moving quote turned out to be very reasonable compared to others.

The movers showed up on the dot and got to work right away. They were very careful with all of our furniture’s and boxes and they made moving a piano look extremely easy which just can't be so. These men are professional plus they are courteous and friendly. All of the furniture's arrived safe and sound and was put exactly where we wanted.

We will need to move more items in a short while and we will definitely call Olympus Moving again. Can't beat the careful packing and moving and the price! Plus, this is a local company with a long history.

Review: I moved from [redacted] to Oakland, California. My sister moved from [redacted], [redacted] to [redacted], [redacted].When providing moving services Olympus Moving and Storage consistently, with both my sister and I, had us sign paperwork with an agreed upon estimate for the move. Once the moving truck arrived late (for both moves) the driver (different drivers on the two separate moves) threatened us that he would be withholding all of our belongings on the truck until we could present extra money (cash only) for charges unknown to us prior to the move and signing the initial agreement. Some of these "charges" include "shuttle service to residence," "extended moving fee," and "hiring additional personnel." When each time we refused to pay such extra fees that we did not agree upon, they refused to move all of our belongings which IS what was agreed to.Mysteriously, the estimate given on the phone was always doubled once the men came to our house to pick up our stuff. Then the additional charges were made with cash only threats while they refused to continue the move and that they would leave unless we paid the extra fees.Desired Settlement: 10 % of total payment to both [redacted] and [redacted] for lateness of delivery and reimbursement for extra expenses at the end of the trip.

Business

Response:

We really do appreciate the Revdex.com for notifying our company regarding this complaint. We as a business, we are always looking for ways to improve our company and servicing our customer to the best of our ability.

We are sorry to hear that the customer has a bad experience. The customer should have contacted us directly sooner so that we could have assisted her with her concerns immediately. Please have the customer contact us in the office at her earliest convenient. The customer can either email the main office at [redacted] or call us in the office at ###-###-####.

As I previously told you, we take every complaint and claim very seriously and we do make sure that we handle every complaint in a timely matter.

Please feel free to contact me at anytime, with any questions. I can be reach in the office at ###-###-####.

Review: On May **, I met with an employee of Olymus Moving Company at my storage unit in Clifton Heights Pennsylvania. I was home from Afghanistan for three weeks, helping my wife get our move to Texas in order. The employee met with me and assessed my storage unit and gave me a price on how much it would cost to move us from PA to TX. At the time, I was getting rid of and throwing out things in the storage unit. I explained to the employee that I was getting rid of a FEW things. He gave me a price of $2650.00 for the move. He told me that that was a binding price and that, if anything, it would go down...never up. I had the company email my wife and we signed the contract with a pack out date of June **. I threw away a couch, a crib, and many boxes. I left to go back to Afghanistan on May **, confidant that my wife could handle the move on her own, especially since the employee at Olympus had seemed like a very stand-up guy. On June **, my wife met the movers at our storage unit. They told her that she could run her errands and that they would call her if any problems arose. Not even an hour later, the foreman called. He told my wife that she was needed back at the unit immediately. He said that we had way more than the original price quote would warrant, so he had to raise the price. He raised the price to $6555.00. A four thousand dollar increase from what we were told was a "binding" price. My wife, along with my two year old daughter, stood there speechless. I am unreachable, as I am in Afghanistan, and she was a mess. The foreman said to her, verbatim, "you should be thanking me. I am giving you a great deal. You need to appreciate it." She okayed the price, not knowing what else to do. She immediately left and called customer service. She explained the issue and they told her they would take $550 off of the new price. She then received an email from the supervisor, saying that in order to receive the new price she had to agree not to ask for further reimbursement at any time. She said that she agreed to the price, but not to the stipulations. Minutes later she received a phone call from the supervisor. The supervisor asked her what the problem was. She explained the huge price difference, the fact that the foreman made her uncomfortable...the supervisor said to her "If you don't like me, or my company, then we can unload the truck now and leave." It was pouring rain, and my wife was sobbing on the phone. The supervisor was bullying her, by threatening to unload a 3/4 packed truck into the pouring rain and leave it there. She was a mess. She told him, no, please do not do that. We were moving to Texas three days later and this was our only option at this point. The supervisor said fine and told her he would lower the price another $250. Altogether an $800 discount off of the FOUR THOUSAND dollars the price was raised. He sent her another email, saying she had to agree not to seek further reimbursement. When she arrived back at the storage unit to get her receipts the foreman said to her "You better tip these men working for you. Look at all they are doing for you. You need to be appreciative." With that, my wife took her receipts, turned and left. She did not tip anyone out of principle. The next day, she returned to find the storage unit in shambles. There were soda cans and Gatorade bottles, as well as trash all over the place. They left their trash littered about for my wife to clean up. I feel that my wife was bullied and taken advantage of by this company. They saw a woman, alone, and chose to take advantage of it, by raising the price an astronomical amount, and then bullying her by saying that they would unpack the truck and leave our things in the rain. If this is how a company treats women, as well as people fighting for our country, then they should be ashamed of themselves. I am disgusted by this company. I expect an apology, monetary reimbursement and for the foreman and supervisor to be reprimanded. On a side note, I will say that my wife was impressed by the men that drove the moving truck and delivered our belongings. She said that they were very nice and totally different from the original people she dealt with. That doesn't help us out with over $3800 that we are still out of because of lies and bullying from this company.Desired Settlement: I expect an apology, both to my wife and I. I also expect a reimbursement of funds. Four thousand dollars more is pure robbery. If I do not receive these things, I will have no problem taking my case to Small Claims Court.

Business

Response:

Dear [redacted],

We really do appreciate the Revdex.com for notifying our company regarding this complaint. We as a business, we are always looking for ways to improve our company and servicing our customer to the best of our ability.

The estimator, [redacted], was there to provide you with a free onsite estimate on May [redacted], 2013. The customer showed the estimator the inventory that he was taking with him and the estimator wrote all the items down on the inventory list. The customer told the estimator that there some items that they will not be moving and will get rid of it themselves. Adam did leave the customer with a file that included the binding estimate as according to the inventory list and the itemized list for the customer to review.

On May [redacted], 2013, the customer called and booked the service. The customer's representative, [redacted], sent the customer a confirmation email that included the inventory list. The customer reviewed it and signed the confirmation email and returned it to our offices.

On the day of service, June **, 2013, the movers arrived to pick-up the customer's belongings at the storage unit. The customer's wife, [redacted], had some errands to run and so she left the movers at the storage to wrap and load the items. While the movers were moving items out the storage unit, the foreman was marking the items that were on the onsite inventory to make sure that everything on the list is being moved. During the process, the foreman notice a lot of items that were not on the onsite inventory list, which is why the foreman called [redacted] to notify her and make sure that she is moving the

extra items too. The foreman provided the customer with an updated binding price based on the updated inventory list. The customer called the office to speak to the supervisor and it was explained to her again the updated binding price.

The customer agreed to the binding price by signing the bill of lading and confirmed via email.

Once again we do apologize for any inconvenience that the customer had to go though. It is not our intention. Thank you for informing me about your concerns regarding your move and the tip situation. My customers are my number one priority and it's good to hear back from our customers whether they had a good or bad experience so that we can continue to improve our company and the employees who are working here. I will make sure that your concerns are address to the foreman. On a good note, I am happy to hear that the customer was satisfies with the movers on the day of delivery.

As I previously told you, we take every complaint and claim very seriously and we do make sure that we handle every complaint in a timely matter.

Please feel free to contact me at anytime, with any questions. I can be reach in the office at ###-###-####.

There are professional movers!! I had asked for a quote by Olympus and some other movers and was satisfied with the prompt and fair estimate. Since I had to move a large piano, I had some doubts with the move. Nevertheless, the Olympus guys were better than just professional and brought a larger truck for the grand piano. All our things mere moved perfectly by the team without any damages.

Review: My husband got an out-of-state job offer, so we had 3 weeks to find a mover, get packed and relocate! After getting quotes from four different moving companies, we decided on Olympus Moving. The quote that we got from them was less than the other companies, but still in the same ballpark. I worked with [redacted] and went over every item we had in detail. On the day of the move they arrived on time and worked quickly. We had packed most of our items already, so it was mainly just them moving the boxes and larger items. When they were finishing up the foreman gave us the "updated" quote, which was double the amount we were originally given! We knew about the extra cost to pack the TV and figured we might have a few extra boxes, but the costs went from $1,995 to $4020! They left a bunch of trash (i.e.: used tape rolls, wasted tape, and a couple boxes) all over our floor, so we were stuck cleaning up after them. While they were working, my husband and I noticed the smell of weed on the workers. After they left, we found what was left of two joints on our living room floor! These guys are on the clock working, handling people's belongings and then going out and driving. I called [redacted] then next day to inform her of this, but she was very nonchalant and just said she would talk to the supervisor. I doubt that happened, because we never received a follow up call or email. When they arrived at our new place three days later, the driver came up to look around asked me where everything was supposed to go and then said "We'll be back in a little while, so stay out of our way" as he was walking out. Then he goes back out to the truck and sat there for 45 minutes, not doing anything. This was simply rude and unprofessional.Desired Settlement: I don't care so much about what happened upon delivery as the ridiculous jump in price and the workers smoking weed while on the job. That is just absurd. I still have all the documentation and quotes that were given to me by Olympus Moving. If a refund can be negotiated then great. If they are not willing to give me a refund, then this will simply serve as information for the Revdex.com. Hopefully, Olympus will lose their Revdex.com rating and no one else will get ripped off by them in the future.

Business

Response:

Dear [redacted],

We really do appreciate the Revdex.com for notifying our company regarding this complaint. We as a business are always looking for ways to improve our company and servicing our customer to the best of our ability.

My customers are my number one priority and it's good to hear back from our customers whether they had a good or bad experience so that we can continue to improve our company and the employees who are working here.

[redacted] moved with us on January **, 2013. The customer never contacted our office in regards to any issues that she had about her move. It has been 8 months and this is the first time we are hearing that the customer was dissatisfied in anyway with the service or price she was given on the day of her move.

We would like the customer to contact our customer service department in order to discuss the service she was provided. She can submit a detailed email or call our main office at ###-###-#### and speak with a customer service representative who will be more than happy to address any of her concerns in regards to her move. We do wish that the customer would have contacted us 8 months ago when the service was rendered, however we are ready and able to speak with her and go over all of her concerns.

Please feel free to contact me at anytime, with any questions. I can be reach in the office

at ###-###-####.

If you guys are looking for a professional mover then let me tell you this is The COMPANY that you should go for. Initially I was unsure about using them but a friend who have used their services before told me to rely on them. So, I hired them and I am very delighted that I have made a great choice.

Absolutely recommended!

My dad has transferable job, we are shifting to Colorado, packing the belongings is to hectic and time consuming for us. I called to Movers Company to help us. The person who answered the phone was very professional, nice. The movers helped us to pack the belongings with feasible charges. It was too easy to unpack the belongings.

Review: I contacted a representative at Olympus Moving and Storage named [redacted], for moving my items from Brooklyn, NY to Houston, TX. She and I went through, on the phone, the nature of the items to be moved. She gave me a flat rate, which was by cubic feet, which I agreed to. That price is $1,140, and that is 5% less than the quoted $1,200 because I booked the move 2 weeks early. My move took place August [redacted], 2013. The movers arrived and increased the price of my move by $260 to $1,412. The foreman ([redacted]) REFUSED to provide me with the details of the additional funds. We were on the phone. "I will give it to him!", and "him" was my brother, who was representing me in Brooklyn. At the time (and currently), I am in Houston, TX. [redacted] should have discussed any changes in the move with me ([redacted]) not my brother who is not the recipient of the items being moved or the person paying for the service. Second, [redacted] arrived at the location 45 minutes to 1 hour ahead of time. My brother arrived at 1pm. The move time was from 12 to 2. He added a late charge to my bill EVEN THOUGH my brother arrived within the move time. Finally, the move was completed at 2pm. Why is a late charge affixed? My time slot was from 12 to 2, [redacted] arrived at 1 and the moving was done at 2. I spoke to a lawyer about this. My original contract has my items itemized. The secondary "binding" contract does not. They have moved my things out, and now want me to pay an additional $260 for items that do not even fill a studio apartment. They claimed that they needed to use additional boxes however still refuse to itemize the amount used. My brother told me the amount. I have the phone conversation recorded and am about to take this company to court for a bait and switch advertising of services.Desired Settlement: I am only going to pay the original amount $1,140. The $260 or $272 is being disputed and my items are in limbo. That amount must at least be negotiated or we can have a judge decide. I have already spoken to a lawyer.

Business

Response:

Dear [redacted],

We really do appreciate the Revdex.com for notifying our company regarding this complaint. We as a business are always looking for ways to improve our company and servicing our customer to the best of our ability.

When the foremen arrived for pick-up, the foreman notified the customer's representative and called the customer to let her know about the updated information and price. We explained to her that the extra charge is for the partial packing service and supplies. The customer's representative signed the contract and the customer signed the email confirmation. We always send an email just to make sure that the customer who is not there at pick-up understands the charges and agrees to the updated binding price.

As the customer's representative saw and received, there is a detailed itemized inventory list that was given to him. We also sent a copy of the inventory list via email to the customer. The customer will be able to see this upon delivery, as she will be given another copy of the list and contract.

Furthermore, the movers did arrive early and waited for the customer's representative to arrive. She was not charge for any late fees or the movers idling, so I'm not sure where she got that assumption from.

The customer is scheduled to receive her delivery soon. She will have to pay the remaining balance upon delivery, as it is stated on the contract that the customer signed. The customer is welcome to seek legal guidance. They will also be able to fully explain to her the contract and confirm that it coincides with the information herein.

If they customer has any further questions or concerns, please have her contact us in the office at [redacted]. We would be more than happy to assist her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response by the moving company stated that there was no late fee charged. However, the attachments clearly show that a late fee had been assessed. Furthermore, my items were to arrive up to 8 business days from date of pick up. The attached paperwork clearly states that fact and my items were picked up August **, 2013. However, after receiving a phone call September **, 2013, I was informed by the driver that my items would be delivered tomorrow, September [redacted]. That is 11 days after the expected delivery date. Why should I be assessed a late charge when the service was not completed on-time? Furthermore they are demanding full payment. I am disputing the late charge and I should dispute more charges.

They violated their own contract by the late delivery. When asked for the paperwork they refused to submit them to me until I contacted the Revdex.com. I received the itemized charges 5 days ago. Finally, according to their own "Protect Your Move" site, they should have assessed my items to provide an accurate charge for the items. Instead they offered a lesser charge for the service to be provided only to show up and demand I pay more money. That is called a Bait and Switch.

The attachments state that I am to receive my items 8 days after August [redacted]. Tomorrow is September [redacted]. My lawyer has informed me that as a consumer I can dispute charges. As a professional, I already know that I have consumer rights and can dispute charges that I believe to be unjustified. Finally, they violated their own contract. I expected my items the first week of September. This is the third week. This is unacceptable, this company hires bullies, and I am not happy with their business practices. I cannot recommend this company to anyone as this has been a very stressful process. One should not be forced to pay for a service they believe is improper and these people are bullies. At the end of the day it is about a contract and they violated their own "binding" contract. Furthermore a contract is an agreement between two parties. Signing a contract under duress is not a contract. That is contract law. I have been forced to agree to terms in order to have my possessions. That is not proper.

Sincerely,

Business

Response:

Dear [redacted]:,

We received the letter that you sent to us regarding the response from the customer.

At the time the customer's letter was written she had yet to receive her delivery. She has since received her delivery and was provided with a discount of $80.00. We do encourage the customer to contact our customer service department to resolve her concerns pertaining to the late delivery of her items to Texas.

She can write a brief but detailed letter explaining her concerns and mail it into our office and someone will be in contact with her. We are here to provide each and every customer with the best moving experience possible and have everyone walk away satisfied.

If the customer has any further questions or concerns, please have her contact us in the office at [redacted]. We would be more than happy to assist her.

Review: Olympus Moving and Storage failed to provide service and honor their contract. I was moving from Pennsylvania to Florida and I scheduled my move for July *, 2013 about two months prior. I specifically mentioned that it was a holiday and asked if they were open that day and was told they were. They sent me a contract and confirmation for that day. About four days prior to the scheduled move date, I was contacted by someone I had not spoken to before and was informed that the company decided to close on July [redacted]. They asked if I could reschedule for the [redacted] or [redacted] and I said that I could not, as I had a flight scheduled already. I was told that someone else would contact me to see what arrangements were possible. I then received an email from the dispatcher, [redacted] telling me that I had to reschedule my move for July [redacted] or [redacted] and I replied that I would choose the [redacted] since my flight was on the [redacted]. I called [redacted] (who I had made all the arrangements with) and she claimed to be unaware of the change, however that they were closed on the [redacted]. She then said my original appointment was not for the [redacted] even though I had proof of it. Later [redacted] called me and said that a "special" truck would be coming on the [redacted] especially for me since they were making another delivery to Florida. She confirmed my inventory of items and said the dispatcher would be calling me on the [redacted] to inform me of the time the movers would come on the [redacted]. I asked [redacted] if she was absolutely positive that they could complete my move on the [redacted] and she said yes. On the [redacted], I had not received a call from the dispatcher so I called the company. I left two messages during the day for [redacted], the dispatcher, who later called me after 9:00pm to tell me that they did not have movers available for me on the [redacted] because they were closed. He lied and denied having any knowledge of [redacted]'s phone call confirming that they WOULD be coming on the [redacted]. However he later stated that they did have movers but they would not be returning on time from a previous delivery. [redacted] was very rude and insensitive when I explained that I had already booked a hotel and flight and I would lose money in changing them. He did not care when I said I would make a complain to the Revdex.com. I asked about the email I had previously sent him saying I would change the move to the [redacted], he had no response. He said they could send movers on Saturday and later declined to do that because he said I was threatening him by mentioning the Revdex.com. He stated I should look for another company, which was impossible for me with such short notice. He would not provide me with information for a supervisor and said he could not contact a supervisor until Saturday. I spoke to another staff, [redacted], who was also extremely rude and refused to give me information for any supervisors and did not allow me to speak with anyone except [redacted]. I was persistent, kept calling daily, spoke to different staff, and was finally able to get a hold of a supervisor, [redacted] who was more understanding, however could not honor their contract either. He did schedule another company from a friend of his (who is not on Revdex.com) to move my belongings on the [redacted] and said they would offer the same price as Olympus. He also offered my $150 for my inconvenience. However, I did not receive any compensation from them. I had to cancel my hotel after the free cancellation window and change my flight twice. I also had to pay the other moving company more money (which I did not even know would show up until the day of). The other moving company also damaged some of my brand new furniture, one item which had not even been used or unwrapped. This was the worst experience ever.Desired Settlement: Financial compensation promised for tremendous inconvenience due to breaching their contract, and money lost. Also, awareness to future prospective customers.

Business

Response:

Dear [redacted],

We really do appreciate the Revdex.com for notifying our company regarding this complaint. We as a business are always looking for ways to improve our company and servicing our customer to the best of our ability.

My customers are my number one priority and it's good to hear back from our customers whether they had a good or bad experience so that we can continue to improve our company and the employees who are working here.

We DID NOT serve the customer referenced above. On May **, 2013 she booked a move with our company for July *, 2013. The summer season is extremely busy for the moving industry and sometimes things occur that are out of our control. We contacted the customer 2 weeks before her scheduled move date to inform her that unfortunately we have to change our schedule due the unavailability of the truck being sent to her for that date. We did not have any other available trucks that day and had to re-route a number of customers due to this misfortune. We gave the customer the option of moving either July [redacted] or July **. The customer insisted that she had to move on July [redacted] due to a flight that she had scheduled for that evening. We tried working with the customer as best as we could but were unable to come to an agreement. We later informed the customer that we had an affiliate company willing to move her on the day that she requested for the same exact price that we are charging. The customer agreed to work with this company and all was well. We even offered to pay the customer $150.00 for her troubles and this discount was applied to her move balance that was transferred over to the other company.

We never took a deposit from the customer, she did not sign a contract or any sort of agreement, and in no way were we obligated to move her. Our company specializes in last minute moves and there was no way in knowing that there was going to have to be a change in schedule prior.

For example, when you book a flight for the airline and unfortunately they have to cancel your flight due to inclement weather or some unforeseen circumstance. The airline is not obligated to honor a new ticket for the customer but they will try and do whatever they can to satisfy the customer's needs.

We tried to help the customer every which way we could due to this unfortunate event and we even gave her money for services she never paid for just because we understood and sympathized with her.

At no point in time were the employee's of Olympus Moving and Storage rude to the customer or unwilling to help her. We did everything in our power to assist the customer and ensure that she got to move on the date that she wanted. We are sorry to hear that things were damaged during the move with our affiliate company and lam sure that the customer can submit a claim with them and they will be sure to address her concerns.

I understand that the customer was upset that she could not move her items with us on the day that she wished but as previously stated in no way were we obligated to carry out the services.

Please feel free to contact me at anytime, with any questions. I can be reach in the office at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good afternoon,

I do not wish to continue with this complaint because the staff at Olympus Moving are simply a bunch of liars and there will not be a resolution. However, I do not want this complaint to be documented as resolved. I had a terrible enough time with them during my move and do not want to continue this frustration. As I said before, I mainly want to warn prospective customers about them. To prove that they continue to lie, I have attached the email from them dated June [redacted], stating that they would not provide the service for July [redacted]. June [redacted] was just 4 days prior to my scheduled move, not 2 weeks as they said to you in response to my complaint. I have also attached the "contract" they said I did not have, which was electronically signed on May [redacted]. I do not feel like going through the trouble of providing my bill from the other company to prove that there was no credit of $150 applied. The $150 was offered to me prior to any mention or scheduling of a secondary company.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,