OM Marinas LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern;I am very sorry that you received materials on your doorstop that violated you desire not to be solicited toWe outsource our flier distribution to another company so I will be contacting them immediately and reinforcing with them that they are not to deliver fliers to signs
that have a No Soliciting signThat is there policy so perhaps it was ignorance or just human error that you got a flier, however I will make it gets handledThank you for bringing this to my attention, we rely on homeowners like yourself to let us know when an error has been made so we can get it correctedRest assured I will make sure it gets resolved.Warm wishes,*** ***Chimney Sweeps, Inc

To whom it may concern;I was surprised to receive this report as Mr*** and my company have been addressing his concerns well prior to this notice and in fact I have been trying to reach him every night for the past four days, and unfortunately have been unable to reachMrs *** was present
during the time of inspection/work and certainly appeared to be an intelligent women capable of making rational decisions and for our technicians to assume anything else would have been an insult to herMr *** suggests that we only provided verbal recommendations and then presented a final bill which is not what occurredI have Mrs***'s initials okaying the work with exactly what was needed and exact prices broken down by each repair prior to anything being done as well as her full signature of satisfaction with the completed workAdobe is a material that experts in the field as well as Chimney Sweeps, Inc recommend have water repellant applied to often (some experts even recommend every 3-years)We use a specially designed elastomeric adobe sealant which allows the adobe to expel water vapors trapped inside without allowing further absorption of moistureIt is a highly rated quality material that requires a contractors license to obtain and is ordered from back east at great expense and is the only thing we use because it doesn't do the damage to adobe that other typical sealants do.The crown repair done to the top of the chimney is a vital repair as water was entering the chimney itself and causing internal damageWhat Mr*** refers to as "smearing goop" is in fact a delicate process of restoration and repair with highly expensive and complex cements and sealants; industry rated materials acquired at great expense from back eastThe chimney having been built in and never sealed, repaired or properly maintained was indeed leaking and the damage was evident upon inspection after years of exposure to the elements.Mr*** also seems to be under the impression that we are responsible for the large number of broken tiles on his roof which is not the casePrior to the full inspection our technicians noted the broken tiles and made Mrs*** aware both verbally and on our written condition report which breaks down in depth the state of the roof and the many broken tiles we found during the course of our inspection.In speaking to Mr *** I have already granted him a full refund upon the return of the Heat Reflector which they decided they did not wantAs far as his estimation of our material cost his figures are are well below our actual cost, but in seeking a quick resolution Chimney Sweeps, Inc would be willing to refund (after the $for the Heat Reflector) an additional $which would be a total refund of $Chimney Sweeps, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find this resolution satisfactory
While there was an error made and it is impossible to know the frequency of such errors, I feel Chimney Sweeps Inc was very sincere in their efforts to fix it. I appreciate their open response and their stated efforts to improve
Regards,
*** ***

To Whom it May Concern;
The complaint is noted and Chimney Sweeps, Inc appreciates the customer bringing the matter to our attentionWe have no desire to ever violate a persons privacy and matters regarding the "Do Not Call" list are taken very seriously by everyone at Chimney Sweeps, IncThe
lists that we call are guaranteed to be (at the time of the printing) completely scrubbed against the Do Not Call list and are freshly printed regularlyWhen we run into a name or number that should not be on the list we not only remove it immediately but also contact our list provider on the persons behalf to ensure that further printings do not include that person again and there privacy does not become infringed upon again
We are a company of people and people are not perfect so mistakes do get madeHowever we personally guarantee that the individuals listed in the complaint who are employed by our company have either being corrected and reprimanded or their employment terminatedWe have reissued company policy on this matter to ALL employees so that complete understanding can be achieved by everyone in our employ and things like this don't happen ever again
We extend our sincerest apologies to the complainant and thank him for bringing this matter to our attention so that it could be swiftly and correctly handled.
Best Wishes for a happy holiday season
Sincerely,
Chimney Sweeps, Inc
Executives and Crew

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]