OMA Professional Cleaning Technicians

"Last week Mike cleaned my carpets, and did a FANTASTIC jobHe was on time and was very courteousThe product used must be VERY good as the chili stain (I fell with a bowl of chili) is no longer visibleI can't say enough good things about OMA Professional Cleaning Technicians I will absolutely recommend OMA to Friends and Family"

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: in response to my filing a complaint the owner of the business made threats against meHe was hoping that [redacted] would provide him with a credit card number for my refund so he could use it against meI don't know why this is being brought up again, I do agree that I thought the matter had been closed last year Regards, [redacted]

Date: Wed, Feb 22, at 10:PMSubject: ResolutionTo: [redacted] < [redacted] @myRevdex.com.org>This is OMA Professional Cleaning Technicians reaching out to to [redacted] We thought the matter was resolved last yearFirst we would like to apologize for any inconvenience on our End if we may have caused you We also would like offer you a 40% discount for any service that we may offer, or provide We already every customer time and opinion

Date: Fri, Feb 26, at 7:AMSubject: Re: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Hello [redacted] We at OMA Professional Cleaning Technicians Wanted to still try and resolve this matterWell wanted to give you a partial refund of about $ If you have any questions please feel free to reply at anytime Thank you

From: Mike A [redacted] Date: Thu, Jan 28, at 8:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>We called [redacted] several times to bring a resolution to this matter [redacted] did have major pet stains on the carpet and the chairWe explained that when you use major spot cleaners over spaying it does not give the machines a full extraction meaning you will need to deform the carpets which we gave you free of charge We contacted you [redacted] several times and also left messages you never answered nor returned none of our calls We told you we would send the same technician or another one out to take care of the problem because we try to please all customers We set up an appointment for Mike to come back to your residence a week later from the original cleaning because you went out of town You emailed the company everyday complaining about how poor the job was and overpriced But you would never return our emails or phone callsThe day of the scheduled cleaning we contacted several times you still to no availWe contacted after the cleaning you still never returned none of our callsI understand you cannot please every customer, but we whent above and beyond to try to meet any issue or concern you had or stated We would love to hear back from you to reach an understanding or meet you at least halfway Thank you

We had pet stains that we were on the verge of replacing the carpet. We Googled two companies the first company gave us a high quote but we wanted a second opinion.
So we contacted the second company which was “OMA Professional Cleaning Technicians”
They were very knowledgeable wanting to understand certain concerns around the cleaning which I feel was very important.
The price they quoted was almost half the other company had quoted and they were willing to give a guarantee with the work.
The techs showed up on time, moved furniture, got all the stains out, not mention they were extremely professional and fast.
I just had to write a review and tell everyone I know about this service.
Thank you “OMA-PCT”

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When the cleaning process started and before I had a quote from the business, it was not held too!, Also my carpet, sofa, and chair were so wet that mold started to grow, I reported this and they told me that no service person was in the area to fix or treat. After the chair was cleaned I was able to get a large amount of dirt out when I redid this process told to me a real processional company that told me how to fix the mold, photo were taken for before and after views. I got another 2gls of water out of the carpet, it was left really wet and not able to dry in the timely fashion The sofa still has large stains that another company was able to treat and removeThis was the worst cleaning I've ever seen be a company. I asked that another service person to come out by they only wanted to re-send Mike, there was no way he was to enter my house again!!! This company should not be in business, others that say they had a good cleaning, do not know what a real cleaning should look like. Do not be taken
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When the cleaning process started and before I had a quote from the business, it was not held too!, Also my carpet, sofa, and chair were so wet that mold started to grow, I reported this and they told me that no service person was in the area to fix or treat. After the chair was cleaned I was able to get a large amount of dirt out when I redid this process told to me a real processional company that told me how to fix the mold, photo were taken for before and after views. I got another 2gls of water out of the carpet, it was left really wet and not able to dry in the timely fashion The sofa still has large stains that another company was able to treat and removeThis was the worst cleaning I've ever seen be a company. I asked that another service person to come out by they only wanted to re-send Mike, there was no way he was to enter my house again!!! This company should not be in business, others that say they had a good cleaning, do not know what a real cleaning should look like. Do not be taken
Regards,
*** ***

I had the pleasure to have this carpet cleaning company to do the most dirty carpets ever experienced in the years my family have been renting a townhouse in Owing Mills! Mike was able to remove completely all the stains and the stains left behind from another company two years ago! He does miracle in his work! With the right tools and claning power, the townhouse is ready to be rented again!

"Last week Mike cleaned my carpets, and did a FANTASTIC job. He was on time and was very courteous. The product used must be VERY good as the chili stain (I fell with a bowl of chili) is no longer visible. I can't say enough good things about OMA Professional Cleaning Technicians. I will absolutely recommend OMA to Friends and Family"

From: Mike A[redacted] Date: Thu, Jan 28, 2016 at 8:29 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>We called [redacted] several times to bring a resolution to this matter. [redacted] did have major pet stains on the carpet and...

the chair. We explained that when you use major spot cleaners over spaying it does not give the machines a full extraction meaning you will need to deform the carpets which we gave you free of charge.  We contacted you [redacted] several times and also left messages you never answered nor returned none of our calls.  We told you we would send the same technician or another one out to take care of the problem because we try to please all customers.  We set up an appointment for Mike to come back to your residence a week later from the original cleaning because you went out of town.  You emailed the company everyday complaining about how poor the job was and overpriced.     But you would never return our emails or phone calls. The day of the scheduled cleaning we contacted several times you still to no avail. We contacted after the cleaning you still never returned none of our calls. I understand you cannot please every customer, but we whent above and beyond to try to meet any issue or concern you had or stated.   We would love to hear back from you to reach an understanding or meet you at least halfway.    Thank you.

From: Mike A[redacted] Date: Thu, Jan 28, 2016 at 8:29 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>We called [redacted] several times to bring a resolution to this matter. [redacted] did have major pet stains on the carpet and the chair. We explained...

that when you use major spot cleaners over spaying it does not give the machines a full extraction meaning you will need to deform the carpets which we gave you free of charge.  We contacted you [redacted] several times and also left messages you never answered nor returned none of our calls.  We told you we would send the same technician or another one out to take care of the problem because we try to please all customers.  We set up an appointment for Mike to come back to your residence a week later from the original cleaning because you went out of town.  You emailed the company everyday complaining about how poor the job was and overpriced.     But you would never return our emails or phone calls. The day of the scheduled cleaning we contacted several times you still to no avail. We contacted after the cleaning you still never returned none of our calls. I understand you cannot please every customer, but we whent above and beyond to try to meet any issue or concern you had or stated.   We would love to hear back from you to reach an understanding or meet you at least halfway.    Thank you.

Date: Fri, Feb 26, 2016 at 7:59 AMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted].  We at OMA Professional Cleaning Technicians.  Wanted to still try and resolve this matter. Well wanted to give you a partial refund of about $140.    If you have any questions please feel free to reply at anytime.        Thank you.

Date: Wed, Feb 22, 2017 at 10:56 PMSubject: ResolutionTo: [redacted] <[redacted]@myRevdex.com.org>This is OMA Professional Cleaning Technicians reaching out to to [redacted]. We thought the matter was resolved last year. First we would like to apologize for any inconvenience on our End if we may have...

 caused you.    We also would like offer you a 40% discount for any service that we may offer, or provide.  We  already every customer time and opinion.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: in response to my filing a complaint the owner of the business made threats against me. He was hoping that [redacted] would provide him with a credit card number for my refund so he could use it against me. I don't know why this is being brought up again, I do agree that I thought the matter had been closed last year. 
Regards,
[redacted]

"Last week Mike cleaned my carpets, and did a FANTASTIC job. He was on time and was very courteous. The product used must be VERY good as the chili stain (I fell with a bowl of chili) is no longer visible. I can't say enough good things about OMA Professional Cleaning Technicians. I will absolutely recommend OMA to Friends and Family"