OMAC Restoration Services

Initial Business Response / [redacted] (1000, 8, 2015/05/21) */ We were hired by our client to remediate mold in a rental unit he owns beginning April 6, While most mold remediation projects take to days to complete, this project was extended because post remediation testing continued to show elevated levels of mold that had to be brought to levels in order to pass [redacted] testingIt certainly would not be in OMAC's interest to "drag" a project outWe continued to incur material and labor costs to ensure the mold was abated properly, so documented clearance could be obtainedat no additional charge to our client On April 10, our client signed a Property Damage Disclaimer agreeing to the removal of the bathtub, sink, vanity, tile shower enclosure, and windows to allow us to effectively perform remediation servicesThe risk of potential damage to his furnishings and fixtures was clearly stated and explained The windows were potted and covered with moldSome years earlier, he had installed vinyl windows over the aluminum frames, and secured the vinyl to the aluminum window frame by drilling holes through the vinyl and into the aluminum creating a porous material and a perfect environment for mold to grow in between the two surfaces given the presence of any moisture or condensation We informed our client on several occasions the windows could not be saved; an assessment corroborated by an experienced, certified Hygienist with whom we consultedThe Hygienist concluded that the windows could not be cleaned and replaced and that the unit would never be certified as habitable with those windows in placeFurther, contrary to the statements purportedly made by "other" restoration companies that "the windows could have been washed with soap and water and bleach and replaced," it is highly unlikely that a restoration company with any credibility would conclude that without seeing the problem firsthand Relative to 'destroying' our client's windows without his permission, OMAC Restoration follows IICRC Sguidelines on all mold remediation jobs we performThe guidelines explicitly state that all porous, contaminated materials must be removed, wrapped in plastic and sealed for disposalOur client received the guidelines for remediation and disposal as part of the agreement package he signed prior to the commencement of the remediationIf the windows could have been cleaned, and replaced, we would have cleaned themWe gain nothing by disposing of a reusable product unnecessarily OMAC Restoration most certainly held up our part of the agreementWe effectively remediated the mold, disposed of the hazardous materials, which included the windows, and obtained documented clearance that the unit meets industry standards and is now habitable OMAC Restoration will not pay for contaminated windows that could not be saved, and that were removed and destroyed pursuant to industry standard protocolAs to lost income because of delays in completing the project, we lost almost four days because our client was not available to sign the Property Damage Disclaimer enabling us to continue our workThere were no delays on our partonly a commitment to ensure the mold in the unit was successfully abated, and his tenants had a safe environment in which to live Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/29) */ Dear [redacted] , No, nothing has been resolved with this company, they have left messages on my phone that I still owe them $3,and that they will put a lean on my property if no paidI [redacted] end up in small claims court over this matter, I don't know how to go about doing soI was hoping that once hearing from you that they might resolve the matterI just didn't want other people doing business with this company if that's how they treat their customersI guess by being listed on Revdex.com maybe people check to see if they have any complaints with Revdex.com, and won't do business with themDo you have any suggestion as to what I can do from here? I would appreciate any suggestions from you, all I did was contact Revdex.com which I felt was the right thing to doI hope you have listed this on Revdex.com as a complaint on this company [redacted] Final Business Response / [redacted] (4000, 14, 2015/06/24) */ We read with interest our client's rebuttal to our response to his complaint against our companyIt is noteworthy that he could not refute any aspect of our response as his project is well documentedHowever, in the interest of resolving this matter and avoiding liens and court proceedings, we are prepared to make an adjustment to our client's outstanding balance as followsThe outstanding balance our client owes our company is $2,The fee our client owes the Certified Mold Inspector that provided documented clearance testing certifying his unit was habitable is $As our client knows, the $fee was to be paid directly to the CMI at the time the testing was performedOur client did not fulfill that service requirementProvided our client issues payment of $to the CMI, we are prepared to reduce his outstanding balance to our company to $2,If our good faith effort to resolve this matter is acceptable to him, we will issue revised invoices for immediate payment Final Consumer Response / [redacted] (4200, 18, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Being that I was unable to read their rebuttal, I was not able to Respond on the last email that was sent to meI believe that the reason I was not given back my windows, is not because they had mold, but because they broke them all, I found glass all over the carpet and outside on the groundI had to replace four windows at the cost of $1,500, plus loss of revenue of $1,of income, plus there are other costs due to their negligence that I am willing to forget about I am willing to split the amount of, $3,is what they claim I owe them and pay them $1,If they are in agreement, they can send me an up dated invoice and I will send them a check