Omak Chamber of Commerce

Date Sent: 2/26/4:38:PM1) The only person I dealt with was [redacted] .2) The guest signed a registration upon cheindicating that there was no smokers in her party The registration specifically notes that there is a $charge for smoking anywhere on the property When the guest was observed smoking in front of the room, a call was made to explain the smoking policy.3) We have specific rules regarding the use of our hot tub The guest disregarded the hot tub rules which required some explanation from our staff No one was "scolded".4) The guest asked to check out after having occupied the rooms for two hours I explained that they were past the cancel deadline for any refund and the rooms had been used No refund was, or will be issued The rooms were held the rest of the evening for the [redacted] party as per their registration The rooms were not re-rented.-Cory B [redacted] , GM

Complaint: [redacted] I am rejecting this response because: as I explained the smoking was happening at the same time as check in there was no way he knew the rules yetThe office called and yelled at MY KID no one asked for an adultThe women who was at the front desk who answered the phone when we called regarding the hot tub absolutly scolded me like a child, Cory would not know how I was spoken to because he was nappingI asked to speak to a manager after being there only minutes I was denied that because he was nappingNot my problem if they didnt rent the rooms, we wanted to check out minutes after we got there I have done some investigating and what I can find is that Cory has made it a bussiness of bad service and stealing peoples moneyI will continue to take every avenue to stop him for treating people this wayAgain this man took $from my Grandfathers final wish money Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I figured I was not going to get my money back but the only thing I can do is let the Revdex.com and any other travel website know that they are stealing from their customersWhere does the consumer turn when people like Cory and his staff are Judge and Jury and he is nothing but a liar????????????????????He was absolutly napping, maybe he should let his employees know to lower their voices in the future when talking about him napping and being woken upI will be contacting corporateCory is a LIAR and a THEIF Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: I figured I was not going to get my money back but the only thing I can do is let the Revdex.com and any other travel website know that they are stealing from their customers. Where does the consumer turn when people like Cory and his staff are Judge and Jury and he is nothing but a liar????????????????????He was absolutly napping, maybe he should let his employees know to lower their voices in the future when talking about him napping and being woken up. I will be contacting corporate. Cory is a LIAR and a THEIF.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as I explained the smoking was happening at the same time as check in there was no way he knew the rules yet. The office called and yelled at MY KID no one asked for an adult. The women who was at the front desk who answered the phone when we called regarding the hot tub absolutly scolded me like a child, Cory would not know how I was spoken to because he was napping. I asked to speak to a manager after being there only 45 minutes I was denied that because he was napping. Not my problem if they didnt rent the rooms, we wanted to check out 45 minutes after we got there.  I have done some investigating and what I can find is that Cory has made it a bussiness of bad service and stealing peoples money. I will continue to take every avenue to stop him for treating people this way. Again this man took $250 from my Grandfathers final wish money.  
Regards,
[redacted]

After the first night of the three night stay, the room was a total mess.  Our staff found pizza and popcorn strewn all over the carpet.  The guest had also moved an additional bed into the room (something that is against our policy).  The guest had also spent the first evening...

drinking in front of the room.  there was spilled alcohol all over the sidewalk.  I called the guest on his cell phone and told him we could clean the mess up for an additional $100 cleaning fee <or> he could do the cleaning himself.  The guest agreed to do the cleanup and remove the additional bed.  the room was moderately better the next morning but on the day of check out there were similar issues to the first day.  The guest was charged a $100 cleaning fee which included carpet cleaning and removal of excessive amounts of trash and half full beer bottles.  An additional $10 was charged because the core from the toilet tissue dispenser was missing.  Total charges were $110, none of which is refundable.  -Cory B[redacted], GM

Date Sent: 2/26/2016 4:38:54 PM1) The only person I dealt with was [redacted].2) The guest signed a registration upon check-in indicating that there was no smokers in her party.  The registration specifically notes that there is a $500.00 charge for smoking anywhere on the...

property.  When the guest was observed smoking in front of the room, a call was made to explain the smoking policy.3)  We have specific rules regarding the use of our hot tub.  The guest disregarded the hot tub rules which required some explanation from our staff.  No one was "scolded".4)  The guest asked to check out after having occupied the rooms for two hours.  I explained that they were past the cancel deadline for any refund and the rooms had been used.  No refund was, or will be issued.  The rooms were held the rest of the evening for the [redacted] party as per their registration.  The rooms were not re-rented.-Cory B[redacted], GM

1)  The guest had completed the check-in and occupied the rooms prior to the smoking incident.2)  I am not sure where the guest is coming up with the statement that I was "napping".  I am the person who handled their check-in.  I was in the office when the smoking issue occurred but had stepped out of the office when the incident occurred with the hot tub.  I was notified by our staff that the guest had an issue with our polices and returned to the office to speak with the them. As stated previously, the guest checked into their two rooms and occupied them for a period of time prior to asking for a refund.  Our staff did not tell the guest to leave.  We simply informed the guest of the policies.  The rooms were held the entire evening for the guest.  No refund will be issued.Cory B[redacted], GM