Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the check from O'Meara Ford for the cash deposit of $500.00 by [redacted] this morning. Thank you....
Yesterday the client and his friend came in and made us aware of the concern, so we pulled the paperwork out and made a copy of the disclosure form provided to us by the manufacture that had been signed by the customer. Upon trying to discover a possible solution the female person with the...
customer threw the keys into the face of the employee who was trying to help them and left the office. the person that they struck in the face with the keys did not work with them at the time of sale and was not working here at that time. He was simply trying to help. After the customer left we tried to contact them more than once to come in and see what we could do to help. If the customer would like to come in we are more than willing to try and resolve this concern. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also want it to be known that I NEVER threatened to cause harm to anyone. I have tried calling the number they gave me and can't get anyone to answer it and it won't allow me to leave a voicemail.
Sincerely,
[redacted]
I have personally spoken with [redacted]. We agreed to a refund of the diagnostic charge for the A/C repair. A check will be sent to the customer's address this afternoon.
[redacted], Service director responding.
I spoke with [redacted] this morning, apologized for the delay in getting back to her as I was out of the office on Friday. O'Meara agreed to take over payment for the rental car as of Friday and that we would make the diagnosis and repair her vehicle...
a priority but due to back log it may be late today or tomorrow before we had a more accurate time frame. We will accept responsibility of rental charges until vehicle is repaired and or returned to customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/11/27) */
We have contacted all of our marketing partners to stop mailers from being sent to the above address by O'Meara Ford. To stop mailer sent from Ford Corporate, please call X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/01)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
in 8-10 weeks, hopefully I don't receive anything else... called 1-800 for Ford Corporate and had them remove me as well.
we regret any confusion on this deal however as stated by the customer they were aware at the time of sale that the vehicle had just been traded in so obviously it had not been inspected in our service department. knowing that the decided to make a deal as is and signed paperwork stating that. in...
spite of that when they called with a concern about the vehicle we invited them in to have the vehicle looked at and fixed. unfortunately they were not satisfied with the work we provided as good will so we had it looked at again and could not find anything wrong with it so we asked that they go with the technician and duplicate there concern. during this time we did provide a vehicle for them to use out of good will. on their return to pick the vehicle up they became very agitated so we suggested that they leave and calm down, at no time are we going to be mistreated by any customer so to try and still help them we suggested that we would try again in a few hours if they were willing to be respectful. the terms of the sale were arrived at during a several hour period and they are what they are we don't negotiate after the sale like wise we don't ask for any more money or good will service or vehicles from customers after sale. we will try harder going forward after this experience however based on their disappointment after many attempts we are going to ask them to go elsewhere in the future. This response was dictated by [redacted] the store manager to me for you.
Initial Business Response /* (1000, 6, 2015/10/05) */
We are currently working to resolve the issues at this time directly with [redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are working directly with...
the owner, who is doing what he can to make this right. I appreciate his efforts, I just wish the issues had never occurred. I believe he will take the necessary steps to ensure this doesn't happen to other people.
We have been in contact with [redacted] several times since the purchase of her vehicle. Her husband had brought us the title for the trade in 2 days after sale and stated that everything was good. On October 4th at 11:34am she spoke with her salesguide for 13 minutes and 38 seconds in...
regards to the key she was now requesting and he informed her at that time that on all previously owned vehicles we give the customer whatever we get and in this case it was one key. He then offered to help her get a key cut at used car department cost and she declined that option. In conclusion, he did state that he would try to contact the previous owner, however after looking into it, the vehicle came from an auction and therefore we would not be able to help her any further. The statement in the complaint is simply not true. We have engaged with her concern and she did not like the outcome so apparently she is trying to use this venue as a way to get something out of us by making false statements and defaming our company. We have no further options or desire to help [redacted] based on this complaint. We feel we are not compatible and wish her the best going forward elsewhere.
Initial Business Response /* (1000, 5, 2015/09/24) */
A typical 100,000 wrangler likely would have had some modifications; wheels and tires would probably be first on the list. As the customer states they noticed a noise after taking delivery of the vehicle and we promptly responded to their...
concern. On all pre-owned vehicles with over 70,000 miles we have the customer sign a document making them aware that current and future concerns would be their responsibility in conjunction with the federally required AS-IS disclosure anyone purchasing from us is made aware that thing can and likely will go wrong with vehicles of this kind. We will offer nothing but the best wishes for them going forward.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
Matter was not resolved. Was put in contact with [redacted] from O'Meara. He had told me he would do the best he could for me. After numerous calls I specified what I would like done to handle this matter. Again got the run around. Was told [redacted] who was one of the first gentleman I spoke with, was going to call me..SURPRISE he never did.. I called again today and was told by [redacted] that [redacted] should be calling and they are not willing to do anything to resolve these issues.
Final Consumer Response /* (4200, 16, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not recommend this dealership to anyone. They have been in business for many years and you would think they would handle customer service better. I will keep filing complaints as long as they are not willing to do anything in this matter.
Final Business Response /* (4000, 18, 2015/10/23) */
We agree as we believe this customers expectations are beyond what we would consider reasonable, so we too would choose not to do business with them again.
This is an unfortunate misunderstanding. If we are not able arrange the financing for any reason, we immediately reach out to our customers as we did with [redacted]. We communicate to our customer what the lender is willing to finance and we review all contracts with each of...
our customers clarify any concerns. [redacted] signed the contracts which stated the down payment agreed upon. [redacted]'s loan has already been finalized by his bank, so unfortunately we are not able to make any changes. We wish [redacted] the best going forward and hope all works out well with him.
To whom it may concern: [redacted] did purchase a warranty at the time of purchase on 12/16/2014 and in the documents he used to submit a claim it is clearly stated in the terms of the contract that proper maintenance is required. The claim was denied by the warranty company due to [redacted] not...
being able to provide the required supporting documents of having preformed the required maintenance. He has tried to dispute the denial of his claim. And we have no way of helping him at this point we can only express our sorrow in him having bought from us and ending up in this situation.
Initial Business Response /* (1000, 8, 2015/06/22) */
We have been working with [redacted] and he stated he would rescind his complaint.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I met with [redacted]...
[redacted] of O'Meara Ford on June 2.2015. On behalf of O'Meara he offered to pay a portion of the cost of the purchase and installation a wheelchair lift on the vehicle I am leasing in exchange I agreed to report this complaint as resolved. [redacted] has a program whereby they will rebate a portion of the cost of such equipment and I agreed to allow O'Meara to keep that amount and they agreed to pay me that amount plus an additional amount after they received the rebate from [redacted]. I submitted the invoice for the lift and related work to them on June 9, 2015 and to date I have not heard back from them so I am not yet ready to deem this complaint as resolved.
Final Consumer Response /* (2000, 14, 2015/07/01) */
Today I received a check from O'Meara Ford for just over $3700. This pays my cost for purchasing a wheelchair lift and having it installed on my vehicle. In compliance with my agreement with O'Meara Ford I now consider this matter resolved and wish to close this complaint.
Complaint: [redacted]
I am rejecting this response because: Omera Ford is not a good company and I want my complaint to be known as a Buyer beware so others DO NOT get treated the way were!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/23) */
Obviously our sales guide encouraged [redacted] to come in and work out a deal with us. It must of sounded reasonable to our sales guide: what [redacted] was thinking. Unfortunately when he came in for what ever reason his trade was not going to...
make up any difference between our asking price and the minimum required amount to achieve his desired terms. We would always prefer that we are able to accommodate any customers desired terms, however if we did not invite customers in to attempt to get together on terms we would probably not make a fair portion of our sales. We do apologize for upsetting [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was very very clear on the condition of my trade in, there were no surprises there. I would have never made the trip up there had I been told that the offer I made was not going to be enough. I clearly stated my offer and trade in to the salesman via email, voicemail and text, yet somehow the price increased by 4k once I got there! I find that to be unacceptable.
Final Business Response /* (4000, 9, 2015/07/28) */
We have nothing else to add to our response.
My mistake I confused the gender of Logan; my apologies. As I have previously stated come in and see me and we will work something out with you. I am off on Wednesday's but Thursday Friday etc. I will be there. The earlier dates are when [redacted]'s representative singed the form. We don't want or expect you not to want to have a resolution that isn't fair. I would ask that you refrain from accusing forgery that is not ok.
Initial Business Response /* (1000, 5, 2015/04/23) */
[redacted] came in to the store and tried to purchase a truck.He is a self employed roofer,so it was made clear that the perspective lender would require proof of income via bank statements and or tax returns. [redacted] did provide bank...
statements,however the lender that showed interest in providing him a loan did request tax returns. [redacted] failed to provide them so the lender said they would not do the loan.So we had [redacted] return the vehicle.The next morning our finance director noticed the bank had funded the loan? She immediately contacted them to let them know that they had funded the loan for [redacted]. A short time later the lender call our finance director back and said they had mistakenly funded the loan and would honor the mistake and do the loan.Having never seen this happen before in my 25+ years of doing this I asked the finance director to call the bank rep. for that lender and verify this to really be true.The rep. checked into it and said this was true.We then contacted [redacted] and told him the good news and he said he would talk to his spouse/lady friend and let us know.On the next contact with us he said he would be in later to do the deal.When he was a no show we contacted him again and he said he would do it only if we gave him a better deal.It was then explained to him that we could not change the terms as that would require resigning documents and the lender said they would honor the loan as it was,but would not reconsider if we submitted a different contract to do a loan with him.We then told [redacted] come on in and we would work out some kind of good will payment biased solely on an attempt to provide some tangible compensation for the confusion even though we technically had done nothing wrong.We felt if [redacted] was still going to be kind enough to do business here it would be the right thing to do.Having opted out completely we both basically expended a fair amount of time and energy to no avail.Obviously we regret not earning [redacted] business and are sorry that this situation happened.We hope things worked out well for [redacted] and wish him the very best going forward.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the check from O'Meara Ford for the cash deposit of $500.00 by [redacted] this morning. Thank you....
Sincerely,
[redacted]
Yesterday the client and his friend came in and made us aware of the concern, so we pulled the paperwork out and made a copy of the disclosure form provided to us by the manufacture that had been signed by the customer. Upon trying to discover a possible solution the female person with the...
customer threw the keys into the face of the employee who was trying to help them and left the office. the person that they struck in the face with the keys did not work with them at the time of sale and was not working here at that time. He was simply trying to help. After the customer left we tried to contact them more than once to come in and see what we could do to help. If the customer would like to come in we are more than willing to try and resolve this concern. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also want it to be known that I NEVER threatened to cause harm to anyone. I have tried calling the number they gave me and can't get anyone to answer it and it won't allow me to leave a voicemail.
Sincerely,
[redacted]
I have personally spoken with [redacted]. We agreed to a refund of the diagnostic charge for the A/C repair. A check will be sent to the customer's address this afternoon.
[redacted], Service director responding.
I spoke with [redacted] this morning, apologized for the delay in getting back to her as I was out of the office on Friday. O'Meara agreed to take over payment for the rental car as of Friday and that we would make the diagnosis and repair her vehicle...
a priority but due to back log it may be late today or tomorrow before we had a more accurate time frame. We will accept responsibility of rental charges until vehicle is repaired and or returned to customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/11/27) */
We have contacted all of our marketing partners to stop mailers from being sent to the above address by O'Meara Ford. To stop mailer sent from Ford Corporate, please call X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/01)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
in 8-10 weeks, hopefully I don't receive anything else... called 1-800 for Ford Corporate and had them remove me as well.
we regret any confusion on this deal however as stated by the customer they were aware at the time of sale that the vehicle had just been traded in so obviously it had not been inspected in our service department. knowing that the decided to make a deal as is and signed paperwork stating that. in...
spite of that when they called with a concern about the vehicle we invited them in to have the vehicle looked at and fixed. unfortunately they were not satisfied with the work we provided as good will so we had it looked at again and could not find anything wrong with it so we asked that they go with the technician and duplicate there concern. during this time we did provide a vehicle for them to use out of good will. on their return to pick the vehicle up they became very agitated so we suggested that they leave and calm down, at no time are we going to be mistreated by any customer so to try and still help them we suggested that we would try again in a few hours if they were willing to be respectful. the terms of the sale were arrived at during a several hour period and they are what they are we don't negotiate after the sale like wise we don't ask for any more money or good will service or vehicles from customers after sale. we will try harder going forward after this experience however based on their disappointment after many attempts we are going to ask them to go elsewhere in the future. This response was dictated by [redacted] the store manager to me for you.
Initial Business Response /* (1000, 6, 2015/10/05) */
We are currently working to resolve the issues at this time directly with [redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are working directly with...
the owner, who is doing what he can to make this right. I appreciate his efforts, I just wish the issues had never occurred. I believe he will take the necessary steps to ensure this doesn't happen to other people.
We have been in contact with [redacted] several times since the purchase of her vehicle. Her husband had brought us the title for the trade in 2 days after sale and stated that everything was good. On October 4th at 11:34am she spoke with her salesguide for 13 minutes and 38 seconds in...
regards to the key she was now requesting and he informed her at that time that on all previously owned vehicles we give the customer whatever we get and in this case it was one key. He then offered to help her get a key cut at used car department cost and she declined that option. In conclusion, he did state that he would try to contact the previous owner, however after looking into it, the vehicle came from an auction and therefore we would not be able to help her any further. The statement in the complaint is simply not true. We have engaged with her concern and she did not like the outcome so apparently she is trying to use this venue as a way to get something out of us by making false statements and defaming our company. We have no further options or desire to help [redacted] based on this complaint. We feel we are not compatible and wish her the best going forward elsewhere.
Initial Business Response /* (1000, 5, 2015/09/24) */
A typical 100,000 wrangler likely would have had some modifications; wheels and tires would probably be first on the list. As the customer states they noticed a noise after taking delivery of the vehicle and we promptly responded to their...
concern. On all pre-owned vehicles with over 70,000 miles we have the customer sign a document making them aware that current and future concerns would be their responsibility in conjunction with the federally required AS-IS disclosure anyone purchasing from us is made aware that thing can and likely will go wrong with vehicles of this kind. We will offer nothing but the best wishes for them going forward.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
Matter was not resolved. Was put in contact with [redacted] from O'Meara. He had told me he would do the best he could for me. After numerous calls I specified what I would like done to handle this matter. Again got the run around. Was told [redacted] who was one of the first gentleman I spoke with, was going to call me..SURPRISE he never did.. I called again today and was told by [redacted] that [redacted] should be calling and they are not willing to do anything to resolve these issues.
Final Consumer Response /* (4200, 16, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not recommend this dealership to anyone. They have been in business for many years and you would think they would handle customer service better. I will keep filing complaints as long as they are not willing to do anything in this matter.
Final Business Response /* (4000, 18, 2015/10/23) */
We agree as we believe this customers expectations are beyond what we would consider reasonable, so we too would choose not to do business with them again.
This is an unfortunate misunderstanding. If we are not able arrange the financing for any reason, we immediately reach out to our customers as we did with [redacted]. We communicate to our customer what the lender is willing to finance and we review all contracts with each of...
our customers clarify any concerns. [redacted] signed the contracts which stated the down payment agreed upon. [redacted]'s loan has already been finalized by his bank, so unfortunately we are not able to make any changes. We wish [redacted] the best going forward and hope all works out well with him.
To whom it may concern: [redacted] did purchase a warranty at the time of purchase on 12/16/2014 and in the documents he used to submit a claim it is clearly stated in the terms of the contract that proper maintenance is required. The claim was denied by the warranty company due to [redacted] not...
being able to provide the required supporting documents of having preformed the required maintenance. He has tried to dispute the denial of his claim. And we have no way of helping him at this point we can only express our sorrow in him having bought from us and ending up in this situation.
Initial Business Response /* (1000, 8, 2015/06/22) */
We have been working with [redacted] and he stated he would rescind his complaint.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I met with [redacted]...
[redacted] of O'Meara Ford on June 2.2015. On behalf of O'Meara he offered to pay a portion of the cost of the purchase and installation a wheelchair lift on the vehicle I am leasing in exchange I agreed to report this complaint as resolved. [redacted] has a program whereby they will rebate a portion of the cost of such equipment and I agreed to allow O'Meara to keep that amount and they agreed to pay me that amount plus an additional amount after they received the rebate from [redacted]. I submitted the invoice for the lift and related work to them on June 9, 2015 and to date I have not heard back from them so I am not yet ready to deem this complaint as resolved.
Final Consumer Response /* (2000, 14, 2015/07/01) */
Today I received a check from O'Meara Ford for just over $3700. This pays my cost for purchasing a wheelchair lift and having it installed on my vehicle. In compliance with my agreement with O'Meara Ford I now consider this matter resolved and wish to close this complaint.
Complaint: [redacted]
I am rejecting this response because: Omera Ford is not a good company and I want my complaint to be known as a Buyer beware so others DO NOT get treated the way were!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/23) */
Obviously our sales guide encouraged [redacted] to come in and work out a deal with us. It must of sounded reasonable to our sales guide: what [redacted] was thinking. Unfortunately when he came in for what ever reason his trade was not going to...
make up any difference between our asking price and the minimum required amount to achieve his desired terms. We would always prefer that we are able to accommodate any customers desired terms, however if we did not invite customers in to attempt to get together on terms we would probably not make a fair portion of our sales. We do apologize for upsetting [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was very very clear on the condition of my trade in, there were no surprises there. I would have never made the trip up there had I been told that the offer I made was not going to be enough. I clearly stated my offer and trade in to the salesman via email, voicemail and text, yet somehow the price increased by 4k once I got there! I find that to be unacceptable.
Final Business Response /* (4000, 9, 2015/07/28) */
We have nothing else to add to our response.
We have nothing further to add.
My mistake I confused the gender of Logan; my apologies. As I have previously stated come in and see me and we will work something out with you. I am off on Wednesday's but Thursday Friday etc. I will be there. The earlier dates are when [redacted]'s representative singed the form. We don't want or expect you not to want to have a resolution that isn't fair. I would ask that you refrain from accusing forgery that is not ok.
Initial Business Response /* (1000, 5, 2015/04/23) */
[redacted] came in to the store and tried to purchase a truck.He is a self employed roofer,so it was made clear that the perspective lender would require proof of income via bank statements and or tax returns. [redacted] did provide bank...
statements,however the lender that showed interest in providing him a loan did request tax returns. [redacted] failed to provide them so the lender said they would not do the loan.So we had [redacted] return the vehicle.The next morning our finance director noticed the bank had funded the loan? She immediately contacted them to let them know that they had funded the loan for [redacted]. A short time later the lender call our finance director back and said they had mistakenly funded the loan and would honor the mistake and do the loan.Having never seen this happen before in my 25+ years of doing this I asked the finance director to call the bank rep. for that lender and verify this to really be true.The rep. checked into it and said this was true.We then contacted [redacted] and told him the good news and he said he would talk to his spouse/lady friend and let us know.On the next contact with us he said he would be in later to do the deal.When he was a no show we contacted him again and he said he would do it only if we gave him a better deal.It was then explained to him that we could not change the terms as that would require resigning documents and the lender said they would honor the loan as it was,but would not reconsider if we submitted a different contract to do a loan with him.We then told [redacted] come on in and we would work out some kind of good will payment biased solely on an attempt to provide some tangible compensation for the confusion even though we technically had done nothing wrong.We felt if [redacted] was still going to be kind enough to do business here it would be the right thing to do.Having opted out completely we both basically expended a fair amount of time and energy to no avail.Obviously we regret not earning [redacted] business and are sorry that this situation happened.We hope things worked out well for [redacted] and wish him the very best going forward.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]