Omega Meats I

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I [redacted] * [redacted] purchased worth of meat from Omega Meats which was "nasty" I wrote a check to [redacted] and they took my check and left, no reciet or pamphlet was ever offered to me I want a full refund Meat was thrown out and I will never buy from them again! Regards, [redacted]

The customer, Mr [redacted] , is requesting a refund in full for this product which he destroyedUnfortunately, without receiving the product back, and given that the proper procedure was not followed for a refund in full, the company stance remains unchangedWe cannot offer the customer a refund since the product was destroyed Regards, [redacted] Corporate Manager

It appears as though Mr*** purchased product on February 28th, In accordance with our company policy for refunds, along with Federal guidelines for refunds, Mr*** has three business days (including Saturday) in which to provide written correspondence indicating that he
would like a full refundNeither our corporate offices nor our Roanoke office has record of Mr*** contacting us within that periodIn fact, this Revdex.com complaint is the first noted correspondence between our company and Mr***
At this point, in accordance with our one year guarantee for freshness and taste, we would like to offer Mr*** an exchange on his remaining product, If Mr*** would like, he can indeed exchange, and we will honor the exchange for any of the products that we currently have in stock
In order to move forward with this, if it would be more convenient, Mr*** can contact our corporate offices at ###-###-####, and speak to our customer service representative, or to our corporate manager
Thank you for your attention in this matter

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I [redacted] purchased 315.00 worth of meat from Omega Meats which was "nasty".  I wrote a check to [redacted] and they took my check and left, no reciet or pamphlet was ever offered to me.  I want a full refund.
Meat was thrown out and I will never buy from them again!
Regards,
[redacted]

Our records indicate that Mr. [redacted] product was picked up on September 21st 2015, and a refund in full was issued and processed on September 22, 2015.If you have any further questions, please don't hesitate to contact us.

The customer, Mr. [redacted], is requesting a refund in full for this product which he destroyed. Unfortunately, without receiving the product back, and given that the proper procedure was not followed for a refund in full, the company stance remains unchanged. We cannot offer the customer a refund since the product was destroyed.
Regards,
[redacted]
Corporate Manager

Review: Great Sales pitch for meat on a truck. All was guarenteed to be good for price. I tryied steaks & they were too tough to feed a pet! We gave benefit as mabe bad cut! Also tryied salmon - no good. Not fresh or close! I did not get a receipt & didn't think because of such a great sales pitch. These were a bad example for honest people trying to get by!Desired Settlement: If I was their boss, I would fire them for false represention or put them on notice. They acted like family sold me lies! I request a full refund. Hope the boss is more honest (cheque made out) call me.

Business

Response:

It appears as though Mr. [redacted] purchased product on February 28th, 2014. In accordance with our company policy for refunds, along with Federal guidelines for refunds, Mr. [redacted] has three business days (including Saturday) in which to provide written correspondence indicating that he would like a full refund. Neither our corporate offices nor our Roanoke office has record of Mr. [redacted] contacting us within that period. In fact, this Revdex.com complaint is the first noted correspondence between our company and Mr. [redacted].

At this point, in accordance with our one year guarantee for freshness and taste, we would like to offer Mr. [redacted] an exchange on his remaining product, If Mr. [redacted] would like, he can indeed exchange, and we will honor the exchange for any of the products that we currently have in stock.

In order to move forward with this, if it would be more convenient, Mr. [redacted] can contact our corporate offices at ###-###-####, and speak to our customer service representative, or to our corporate manager.

Thank you for your attention in this matter.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I [redacted] purchased 315.00 worth of meat from Omega Meats which was "nasty". I wrote a check to [redacted] and they took my check and left, no reciet or pamphlet was ever offered to me. I want a full refund.

Meat was thrown out and I will never buy from them again!

Regards,

Business

Response:

The customer, Mr. [redacted], is requesting a refund in full for this product which he destroyed. Unfortunately, without receiving the product back, and given that the proper procedure was not followed for a refund in full, the company stance remains unchanged. We cannot offer the customer a refund since the product was destroyed.

Regards,

Corporate Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: Brought &150.00 worth of meat & you have 3 days to return it I called the same day they gave me the run around someone suppose to came by Saturday 9/11/2015 from 1-3 p.m. no one showed up I waited for nothing [redacted] was the person who sold the meat [redacted] a woman in customer service didn't even call me back Thursday on 9/10/2015 basically I've got messed out of $150.00 my name is [redacted] contact info [redacted]Desired Settlement: I want my money back I clearly canceled transaction well within three days

Business

Response:

Our records indicate that Mr. [redacted] product was picked up on September 21st 2015, and a refund in full was issued and processed on September 22, 2015.If you have any further questions, please don't hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,