Omega Yellow Computing

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meWyatt finally called me and put the pictures up on Google for me to extract I talked with him about not responding to my calls and he did say he was having trouble with AT & T I am not sure that he could not get any of my messages or e-mails but I did get what I had requested to resolve the complaint and that is my pictures Thank you! Regards, [redacted] ***

To Whom It May Concern: I am replying to a complaint received from one of my customers regarding “delivery issues” Here are the facts: The customer dropped off her Gateway laptop at my Cody office on March 12thAt that time, she told me that it had a bad DC jack (She told me that her “computer friend” in [redacted] ***, MT told her that was the problem.)I ordered the part per her request, but the original diagnosis was incorrect, and the laptop needed a new motherboard – a considerably more expensive repairI called the customer on March 20th and suggested that we move her files to a better system, which would actually be less expensive than replacing the motherboard The customer agreed I quoted her a price of $+ sales tax, which included her broken laptop in trade When I examined her computer, it became apparent that the hard drive was also failing, so I told her it would be best to migrate her files to a different hard drive on the different laptopShe agreed, and I did that I put all of her hard drive contents on a desktop hard drive to make sure nothing would be lost, and then I copied them over to her new laptop hard driveSince it was not convenient for her to come to my Cody office, she picked up the refurbished laptop at my home in Emblem on Sunday,March 23rd She paid $+ $sales tax as previously agreedAs far as I knew, all files were on the new laptop, but I could not test QuickBooks, as she did not give me an installation disk for that program She called me on March 24th to tell me that she was missing her QuickBooks files It turned out that she had them in a non-standard location (a hidden user name) I sent her the QuickBooks files on March 26th Then, on Saturday, March 29th, she called me to ask if she could pick up her old hard drive on Sunday since she thought her friend would be able to get files off itAlthough that was certainly an unusual request, I agreed to accommodate her – which meant I had to make an mile round trip from my home to my Cody office to pick up the hard driveI thought it would be worthwhile to keep my customer happyUnfortunately, she didn’t come on Sunday, so I made the trip for nothing I left her two voice mails on Sunday to make sure she knew I had the hard drive in Emblem, but I didn’t hear back from her She finally called back on April 2nd and asked if she could get the hard drive that same dayI told her I was in Lovell on service calls, and she agreed to come there to pick it upSince I had given her a discount on the new laptop for the traof her old one, I told her she would need to pay $+ tax, which she agreed to do I made a point of telling her at that time that her hard drive had failed a SMART check, and that her friend in [redacted] likely would be unable to do anything with itI also had her sign a purchase agreement (copy on file – and available to you upon request) stating that the laptop was known to have problems with both the motherboard and the hard driveShe purchased it back in “as is” condition with no warranty whatsoeverAs expected, her friend could not extract any files, so she called me on April 13th to request her pictures On April 19th, I uploaded them to an FTP server (proof is available) and gave her instructions on downloading the files She contacted me on April 28th to say that she couldn't find the linkI re-sent it on May 1st A few days later, I received a voice mail from her saying that she was unable to download the files(I have no idea why she had problemsThe files were easily accessible)So to go one step further to try to keep her happy, I uploaded the same files to Google Drive on May 9th – and sent her an email with instructions to download them from Google DriveI have confirmation that she received the email later that same dayGoogle Drive does not give any statistics as to what has been downloaded, so I am unable to tell if she has downloaded her filesThey are still there – in both places – todayTherefore, we feel that this complaint is resolved- as it has been since April 19th Honestly, I don’t know what else I could have done to make her happy I copied the files from her failing hard drive to two separate hard drives to make sure nothing was lost, made an mile round trip to Cody on a Sunday to pick up her hard drive, uploaded her files to, not one, but two, separate servers and made it as easy as possible for her to download them, and, contrary to her complaint, I did not EVER ignore her voicemailsThe “strange man” she referred to is our home answering machineShe called my home number – not my work number as she should have – and no one was home to answer themI NEVER ignore messages from any of my clients.My reputation is very important to me, and I have many satisfied clients due to the diligence I give to each and every one of themThis complaint is completely unfounded The pictures she refers to are easily accessible – and have been for some timeI have no idea where she got the $purchase price from, since I did not charge her anywhere near that amount If you would like me to provide cell phone records, FTP screen captures showing upload dates, etc., please let me know I feel that this complaint has absolutely no merit and should be summarily dismissed Thank you for looking at both sides of this issue Sincerely, Wyatt Kruse Owner/ CompTIA A+ Certified Computer Technician OmegaYellow Computing, LLC

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Wyatt finally called me and put the pictures up on Google for me to extract.  I talked with him about not responding to my calls and he did say he was having trouble with AT & T.   I am not sure that he could not get any of my messages or e-mails but I did get what I had requested to resolve the complaint and that is my pictures.  Thank you!
Regards,
[redacted]

To Whom It May Concern:
I am replying to a complaint received from one of my customers regarding “delivery issues”.  Here are the facts: The customer dropped off her Gateway laptop at my Cody office on March 12th. At that time, she told me that it had a bad DC...

jack.  (She told me that her “computer friend” in [redacted], MT told her that was the problem.). I ordered the part per her request, but the original diagnosis was incorrect, and the laptop needed a new motherboard – a considerably more expensive repair. I called the customer on March 20th and suggested that we move her files to a better system, which would actually be less expensive than replacing the motherboard.  The customer agreed.  I quoted her a price of $160.00 + sales tax, which included her broken laptop in trade.
When I examined her computer, it became apparent that the hard drive was also failing, so I told her it would be best to migrate her files to a different hard drive on the different laptop. She agreed, and I did that.  I put all of her hard drive contents on a desktop hard drive to make sure nothing would be lost, and then I copied them over to her new laptop hard drive. Since it was not convenient for her to come to my Cody office, she picked up the refurbished laptop at my home in Emblem on Sunday,March 23rd.  She paid $160.00 + $8.00 sales tax as previously agreed. As far as I knew, all files were on the new laptop, but I could not test QuickBooks, as she did not give me an installation disk for that program.
She called me on March 24th to tell me that she was missing her QuickBooks files.  It turned out that she had them in a non-standard location (a hidden user name).  I sent her the QuickBooks files on March 26th.  Then, on Saturday, March 29th, she called me to ask if she could pick up her old hard drive on Sunday since she thought her friend would be able to get files off it. Although that was certainly an unusual request, I agreed to accommodate her – which meant I had to make an 80 mile round trip from my home to my Cody office to pick up the hard drive. I thought it would be worthwhile to keep my customer happy. Unfortunately, she didn’t come on Sunday, so I made the trip for nothing.  I left her two voice mails on Sunday to make sure she knew I had the hard drive in Emblem, but I didn’t hear back from her.
She finally called back on April 2nd and asked if she could get the hard drive that same day. I told her I was in Lovell on service calls, and she agreed to come there to pick it up. Since I had given her a discount on the new laptop for the trade-in of her old one, I told her she would need to pay $40.00 + tax, which she agreed to do.  I made a point of telling her at that time that her hard drive had failed a SMART check, and that her friend in [redacted] likely would be unable to do anything with it. I also had her sign a purchase agreement (copy on file – and available to you upon request) stating that the laptop was known to have problems with both the motherboard and the hard drive. She purchased it back in “as is” condition with no warranty whatsoever. As expected, her friend could not extract any files, so she called me on April 13th to request her pictures.  On April 19th, I uploaded them to an FTP server (proof is available) and gave her instructions on downloading the files.  She contacted me on April 28th to say that she couldn't find the link. I re-sent it on May 1st.  A few days later, I received a voice mail from her saying that she was unable to download the files. (I have no idea why she had problems. The files were easily accessible). So… to go one step further to try to keep her happy, I uploaded the same files to Google Drive on May 9th – and sent her an email with instructions to download them from Google Drive. I have confirmation that she received the email later that same day. Google Drive does not give any statistics as to what has been downloaded, so I am unable to tell if she has downloaded her files. They are still there – in both places – today. Therefore, we feel that this complaint is resolved- as it has been since April 19th.
Honestly, I don’t know what else I could have done to make her happy… I copied the files from her failing hard drive to two separate hard drives to make sure nothing was lost, made an 80 mile round trip to Cody on a Sunday to pick up her hard drive, uploaded her files to, not one, but two, separate servers and made it as easy as possible for her to download them, and, contrary to her complaint, I did not EVER ignore her voicemails. The “strange man” she referred to is our home answering machine. She called my home number – not my work number as she should have – and no one was home to answer them. I NEVER ignore messages from any of my clients.My reputation is very important to me, and I have many satisfied clients due to the diligence I give to each and every one of them. This complaint is completely unfounded.  The pictures she refers to are easily accessible – and have been for some time. I have no idea where she got the $280.00 purchase price from, since I did not charge her anywhere near that amount.
If you would like me to provide cell phone records, FTP screen captures showing upload dates, etc., please let me know.  I feel that this complaint has absolutely no merit and should be summarily dismissed.
Thank you for looking at both sides of this issue.
Sincerely,
Wyatt Kruse Owner/ CompTIA A+ Certified Computer Technician
OmegaYellow Computing, LLC