Omni Construction

OMNI Construction has been the choice for NAHSI on several projectsThey have provided quality workmanship, on time and answer all our questions as they ariseThe homes constructed by OMNI are a cut above the restWe appreciate Joe, Tonya, Gordon and all their dedication and hard work

We are not aware of any internal or external processing delays that would account for the delay in processing your paymentswe processed the payments as they are receivedHowever, as a courtesy to a valued customer we credit your account for of late fees, in addition to the one that had already been credited

Complaint: [redacted] I am rejecting this response because:You are blaming me for making late payments rather than accepting your poor business practices Instead of charging me (and many others whom share the same complaints) late fees when my payment has NEVER been late you should just charge interest on purchases Then, you wouldn't have to recoup money through unnecessary late fees I have contacted the retail place where I made the purchase and notified them of my experience with you The salesman said "Unfortunately, we hear that same complaint from many who finance through Yard Card." Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

In a previous response, we informed you that we have notified the credit reporting agencies to remove any late payment reporting related to your June and 21, Please allow 30-days for the corrected information to reflect on your credit report

You have rejected our response on the basis that you have made us aware of the delaysyou also stated that you want all late fees refundedas previously informed, we process all payments as they are receivedYou may have notified us of the delays; it is , nonetheless, out of our controlwe would not be able to process a payment in advance of receipt of such paymentRegarding the refund of the late fee, we previously credited your account for all late fees assessed except for the November 25th late feeAs we have informed you previously, that late fee has been reversed and will be reflected in your February billing cycleWe appreciate the opportunity to assist you

We have researched your concernsOur records indicate a minimum payment of $was due by May 16th, We did not receive this minimum payment in timeWe received a payment of $on May 19, This was lateThus, a late fee in the amount of $was assessed to your accountThis late fee
of $was added to your next minimum paymentThus, a minimum payment of $was due by June 16th, We received your payment of $on June 13, This was before the due date, but the amount was less than the minimum dueThus, another late fee was charged in the amount of $This late fee of $was added to your next minimum paymentThus, a minimum payment of $was due by July 16, We received your payment of $on Jul 7, This was before the due date, but the amount was again less than the minimum dueThus, another late fee was charged in the amount of $Nonetheless, as a courtesy, we have credited your account $for late fees chargedThis credit will be shown on your next statementAlso, for your convenience, copies of your recent statements are enclosedPlease be sure to review your statements timely each month

We are not aware of any internal or external processing delays that would account for the delay in processing your payments. we processed the payments as they are received. However, as a courtesy to a valued customer we credit your account for 2 of late fees, in addition to the one that had already...

been credited.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You are blaming me for making late payments rather than accepting your poor business practices.  Instead of charging me (and many others whom share the same complaints) late fees when my payment has NEVER been late you should just charge interest on purchases.  Then, you wouldn't have to recoup money through unnecessary late fees.  I have contacted the retail place where I made the purchase and notified them of my experience with you.  The salesman said "Unfortunately, we hear that same complaint from many who finance through Yard Card."
Regards,
[redacted]

Unfortunately, our records indicate multiple months in which we did not receive your monthly payment by the due date, including multiple returned payments. you accumulated fees as a result. we previously credited your account for three of such fees. as a courtesy, we have credited your account an...

additional amount of $119. a review of our system did not reveal any system outage. the payments were properly considered late and are reflecting accurately on your credit report.

OMNI Construction has been the choice for NAHSI on several projects. They have provided quality workmanship, on time and answer all our questions as they arise. The homes constructed by OMNI are a cut above the rest. We appreciate Joe, Tonya, Gordon and all their dedication and hard work.