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Omni Electric

720 7th St, New Kensington, Pennsylvania, United States, 15068-6098

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Omni Electric Reviews (%countItem)

Omni Electric said they would fix 2 light sensors on my property, one on lamppost and one in basement. The time to finish the job was given to me as 3 hours. They left after that time with the basement sensor still not working. The electrician left and handed me instructions and said I had to finish the job. I want a partial credit since the work was not done as agreed upon. I don't want any Omni employees to work in my home, as I feel that they can't be trusted to complete the work. They also were charging me "emergency rates" for some reason, which are higher rates than usual. They didn't inform me of that either.

Omni Electric Response • Apr 29, 2020

Good morning

Please see our attached response to the complaint that was given to you.

Please also note that we have tried to work with this customer.

Please let me know if I can do anything further.

Omni Electric

Customer Response • Apr 29, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaint. Work was billed at a higher rate than would normally be charged, and taking over 3 hours for a job that involved replacing 2 light sensors is excessive for a job that was never completed and for which I was told by the technician tat I should just do it myself, and then he left with no follow up

Regards

Omni was sent by warranty company to check wiring in ceiling where water leaked through the ceiling. Electrician arrived with a new fan and was confused when I told him my fan was working and all I wanted was a professional opinion to assure there was no fire hazard in my house. Before even entering the house I was informed his boss's order was to install a new fan and it was paid for by the warranty. I was a little confused that a diagnosis was made before anyone even arrived and a little unsure I wanted to part with my old fan but again I was assured it was ordered and covered. I asked after my old fan showed water damage or if we could use it again 24 hours later insurance company calls stating they are not covering the fan. Out of courtesy I called Omni to let them know and was told there must have been something wrong with my fan. I hope I'm wrong but I'm pretty sure I know where this was going.. Trying to make a quick buck with an extra service but insurance denied it.
2 days later, I NOW RECEIVED A BILL FOR THE FAN WHICH WAS NOT NEEDED. I HAVE CONTACTED THE INSURANCE COMPANY TO NOTIFY THEM OF THE SCAM IN AN ATTEMPT TO BILL FOR SERVICES NOT NEEDED. I ALSO HAVE MY INVOICE FROM THE TECH STATING $0 OWED.

UPDATE 8/26 - the business has responded to my complaint stating the tech smelled burning??? he never even turned my fan on before he came in the house with another fan to replace. I can't believe a business can make up stories and then try to Bill people later. I'm questioning whether I should turn this into the local police as insurance fraud in attempts to get money from the Home Warranty company first.

Omni Electric Response • Sep 11, 2019

To Whom It May Concern:

Omni Electric was not directly working for the above referenced customer. Omni Electric was contracted thru Home Warranty Company. Upon arrival our service the technician advised that warranty company in most cases will not cover the cost of a new contractors grade paddle fan. The customers can buy different levels of warranties. Omni Electric removed the fan found evidence of discoloration, which normally indicates that a wire was over heating. We also identified that the fan was improperly installed and could have fallen. We installed a new fan. Omni Electric billed the warranty company. The warranty company paid for the labor for us to remove and install but not the cost of the fan. We believed they would not cover the claim due to the customer saying they had water infiltration. Therefore we billed the customer for the cost of the paddle fan and labor was paid by warranty company. We did not receive any correspondence the customer until we the claim for the fan was denied. Customer was on site and observed installation of new fan. Therefore the customer is responsible for the cost of the new fan.

Should you have an y questions please call.

Omni Electric

Customer Response • Sep 12, 2019

This response is a complete lie and why I submitted the complaint. please refer to first complaint to see details a fabrication. Technician took me to his vehicle and showed me the fan before ever entering my house when I question why I needed a new fan. he then stated it was his orders to do so and it was covered so he was going to install it. what can be done to submit a formal complaint so this business does not operate in this manner and the future?

Business Bureau:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards

Omni Electric Response • Sep 18, 2019

We are controlled by the warranty company as to what they pay we have no control I believe they denied paying for fan because customer mentioned about water leak They do not cover any thing associated with water influtration

Customer Response • Sep 18, 2019

I'm not sure why I keep getting a response for the business. I'm reporting this business in the fraudulent activity that has occurred in order to save somebody else from the scam. I don't understand why this message keeps going back and forth between the business.
B
Business Bureau:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards

On September 12th, 2018 I filed a home warranty claim to repair a ceiling fan that would not turn on. Omni Electric was dispatched. The technician removed the fan and said that the wire connecting the fan to the power source was not receiving power and was probably damaged. They then stated that they would need to rewire my house and left, leaving my fan on the floor (I later moved to a table). Later when I called back about the fan they claimed they could reconnect it to a different wire (in the same hole that the fan was in) but would need to schedule a new date. The new date was several weeks out (October 10, 2018). On the October 10th, when the technician arrived they said it would be a $217 fee to reinstall the fan.
I called my home warranty company to confirm that it should have been finishing the job from the first claim to find that the original claim was closed, and that Omni Electric told them that they installed a brand-new fan, and that I removed it myself and scheduled a new private job to reinstall it. When I informed the warranty agent that the technician was in my home if they would like to speak to them, I discovered that the technician packed his truck and left (fan is still on my kitchen table). The warranty agent could not help me as too much time had passed and the original claim, while probably falsified, did claim the work was completed. I would need to hire a company to replace the fan in its original state before a new claim could reassess and determine if Omni Electric filed a false report, additionally there was no guarantee the new claim would be a company other than Omni Electric. It is my belief that the Omni Electric purposely and knowingly falsified a home warranty claim to extort additional fees from both the home warranty organization and their consumers.

Omni Electric Response • Oct 30, 2018

Omni Electric, Inc. is a repair vendor for warranty company. There policy that we have to follow is, contact customer by phone after receiving a emailed dispatched from warranty company to set up appointment, arrive at home and collect deductible before any work is performed. Warranty companies requirement. Diagnose problem and report to warranty company cost to repair. Warranty company provides authorization or denial. If denied homeowner can hire Omni Electric, Inc. direct to repair and homeowner is responsible for payment in full. In this case, dispatched to home for ceiling fan that was non operational. Removed fan, troubleshot wiring and determined no flow of electricity from switch to fan, and replaced fan.Wiring within walls from switch to fan is damaged. Reported to warranty company and claim was denied. They do not cover wiring that is concealed in walls. We advised the customer that we could rewire the fan to eliminate wall switch and the customer would use his remote to control fan and light. We made a date to return and rewire the fan and customer understood that this would be private work and would not covered by warranty company. Upon arrival technician reported that the fan had been removed by someone else and was sitting on kitchen table. Our technician advised the customer at that time it would cost $217 to rewire and reinstall. Customer refused to pay the $217 and was calling the warranty company. We advised our technician to leave the controversial situation and move on to his next stop. The customer was advised upon phone conversation when setting appointment that it was private work and an estimated cost of $217 was given at that time. Warranty company did call our office and we spoke about the situation. Omni Electric, Inc. was working for warranty company not Mr..

Customer Response • Oct 30, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Omni Electric is absolutely lying about work performed, verified with a third-party contractor that there was nothing wrong with the wiring in my house and the same contractor re-installed the original fan to working condition.

Complaint has been filed with HW compayn and no further action to be taken. I only wish for others to beware of shady practices and scams

Regards

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Address: 720 7th St, New Kensington, Pennsylvania, United States, 15068-6098

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+1 (724) 224-8527

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