I have contacted our billing company to remove the balance due You should not have been charged for Feb I apologize for the inconvenience Thanks Corporate Office
We have reviewed the account and in our system we are showing that the billing company [redacted] was able to charge the credit card on file from 2013-to Feb of In Feb of the charges started to decline for payment We show no records of communication about a move [redacted] has not received a proof of move or a thirty day notice The account was sent to collections because we have not received payment since Jan of [redacted] fitness has called the phone number on file and sent emails to inform you of your balance of We cannot cancel your account without payment of the past due balance Thank you Omni Health and Fitness of Greenwood
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I not only want them to cancel services, but I would like a refund of ALL charges from the time my membership was upThey had no right to continue to take money out of my account after my membership was upI can't say whether they did or didn't receive my letters, but what I do know for certain is that my membership ENDED in June 2014.
Regards,
*** ***
Hello ***,
I apologize for any inconvenience you have
experienced After reviewing your contract I have found that you fulfilled your two year contractAfter you meet your terms you automatically go month to month as the box that you have checked statesThe only corresponding we show with your request to cancel is dated 5/10/16, this notification would have allowed you to cancel your contract with a day noticeWe will immediately cancel your contractThis is the first complaint we have heard of management making negative body image comments as the majority of our members are struggles with weight lossWe would like to apologize on behalf of our staffAttached is a copy of your contract.
*** ***
I apologize that you do not feel as though we have offered you a satisfactory resolution. Once your membership term came to an end the contract you signed went month to month. The only item that was needed at that time to cancel was a thirty day notice. You spoke to our third party billing company back in and were instructed to mail a certified letter requesting to cancel your membership but we never received one from you. We cannot refund membership dues when we did not receive a cancellation letter. Please refer back to your original contract where it states your contract went to a month to month agreement
Thank you
Hi ***,
We have reviewed your contract and the
screenshots of your conversation with *** ***I apologize for any inconvenience, we are able to refund you the $for the one month and are able to cancel and clear your account with the collection agencyThough we are cancelling and clearing your account we would like you to be aware of your contract, I will be forwarding you a copy of your contract where you have signed and agreed to our termsI apologize again for any misleading information you have received and will be mailing you a refund check as soon as we get a valid address.
Thank you,
*** ***
Horrible client service! They originally wanted me to sign a 24 month contract and when I said I could not joing unless it was a 12 month contract they agreed. We initaled the changes in the contract. After I fullfilled my 12 months I cancelled and they are trying to send it to collections. Everytime the collector calls and pulls a copy of the contract they see the changes. Some collectors say call Omni directly to have them fix it and some collectors make up reasons why I should still pay. All the reason are different. I called Omni directly and they said they would take care of it one time but never did. The second time I got the collection call and called Omni directly they never returned my call.
I apologize for the inconvenience. We have recently changed billing companies ([redacted] Solutions) and that could've been the reason why your letter was not received. I have reviewed your account and what we can do is clear your balance with us and cancel...
your account effectively. I will also be contacting the collection agency to make sure you are removed from that list. Again, we apologize. Let me know if there is anything else we can do for you.
Have a great day,
I can assure you that you will be receiving a refund from our corporate office. I will personally...
be mailing it out to you today. I apologize for the lack of customer service you received from the manager of our [redacted] location. If you would like to personally talk to me please feel free to call me at [redacted].Thank you
[redacted]
I have contacted our billing company to remove the balance due. You should not have been charged for Feb. I apologize for the inconvenience.
Thanks
Corporate Office
I have tried numerous times to cancel my membership with no luck. Every person that I have spoken to has been extremely rude. I have paid for >year and we are medically not able to use the membership. This place will drain your account. They have no consideration of customers needs. Such a rip off.
I have reviewed your account and we have not received your written thirty day notice. I can cancel your account today but you would not be entilitled to a refund as we have not received a previous request of cancellation of your account.
We have reviewed the account and in our system we are showing that the billing company [redacted] was able to charge the credit card on file from 2013-to Feb of 2015. In Feb of 2015 the charges started to decline for payment. We show no records of communication about a...
move. [redacted] has not received a proof of move or a thirty day notice. The account was sent to collections because we have not received payment since Jan of 2015. [redacted] fitness has called the phone number on file and sent emails to inform you of your balance of 157.00. We cannot cancel your account without payment of the past due balance.
Thank you
Omni Health and Fitness of Greenwood
I was able to contact [redacted] and speak with him personally and have came to terms- I have reviewed your account and was able to take you out of collections and also have calculated...
the total amount of money we owe you. It came out to be $93.60 for the three months at $31.20. Could you please provide me with a mailing address I can send a check to? I apologize for the inconvenience.
Thank you,
I apologize in the delay of refunding your membership dues. We have requesting the refund from our billing company and you will receive it in the next 30 days.
Thank you
I have contacted our billing company to remove the balance due You should not have been charged for Feb I apologize for the inconvenience Thanks Corporate Office
We have reviewed the account and in our system we are showing that the billing company [redacted] was able to charge the credit card on file from 2013-to Feb of In Feb of the charges started to decline for payment We show no records of communication about a move [redacted] has not received a proof of move or a thirty day notice The account was sent to collections because we have not received payment since Jan of [redacted] fitness has called the phone number on file and sent emails to inform you of your balance of We cannot cancel your account without payment of the past due balance Thank you Omni Health and Fitness of Greenwood
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I not only want them to cancel services, but I would like a refund of ALL charges from the time my membership was upThey had no right to continue to take money out of my account after my membership was upI can't say whether they did or didn't receive my letters, but what I do know for certain is that my membership ENDED in June 2014.
Regards,
*** ***
As far as *** ***- ***, I am still trying to reach out to himI have sent him an email requesting a valid address which we are still waiting on
Hello ***,
I apologize for any inconvenience you have
experienced After reviewing your contract I have found that you fulfilled your two year contractAfter you meet your terms you automatically go month to month as the box that you have checked statesThe only corresponding we show with your request to cancel is dated 5/10/16, this notification would have allowed you to cancel your contract with a day noticeWe will immediately cancel your contractThis is the first complaint we have heard of management making negative body image comments as the majority of our members are struggles with weight lossWe would like to apologize on behalf of our staffAttached is a copy of your contract.
*** ***
I apologize that you do not feel as though we have offered you a satisfactory resolution. Once your membership term came to an end the contract you signed went month to month. The only item that was needed at that time to cancel was a thirty day notice. You spoke to our third party billing company back in and were instructed to mail a certified letter requesting to cancel your membership but we never received one from you. We cannot refund membership dues when we did not receive a cancellation letter. Please refer back to your original contract where it states your contract went to a month to month agreement
Thank you
Hi ***,
We have reviewed your contract and the
screenshots of your conversation with *** ***I apologize for any inconvenience, we are able to refund you the $for the one month and are able to cancel and clear your account with the collection agencyThough we are cancelling and clearing your account we would like you to be aware of your contract, I will be forwarding you a copy of your contract where you have signed and agreed to our termsI apologize again for any misleading information you have received and will be mailing you a refund check as soon as we get a valid address.
Thank you,
*** ***
Horrible client service! They originally wanted me to sign a 24 month contract and when I said I could not joing unless it was a 12 month contract they agreed. We initaled the changes in the contract. After I fullfilled my 12 months I cancelled and they are trying to send it to collections. Everytime the collector calls and pulls a copy of the contract they see the changes. Some collectors say call Omni directly to have them fix it and some collectors make up reasons why I should still pay. All the reason are different. I called Omni directly and they said they would take care of it one time but never did. The second time I got the collection call and called Omni directly they never returned my call.
Hello [redacted],
I apologize for the inconvenience. We have recently changed billing companies ([redacted] Solutions) and that could've been the reason why your letter was not received. I have reviewed your account and what we can do is clear your balance with us and cancel...
your account effectively. I will also be contacting the collection agency to make sure you are removed from that list. Again, we apologize. Let me know if there is anything else we can do for you.
Have a great day,
I can assure you that you will be receiving a refund from our corporate office. I will personally...
be mailing it out to you today. I apologize for the lack of customer service you received from the manager of our [redacted] location. If you would like to personally talk to me please feel free to call me at [redacted].Thank you
[redacted]
I have contacted our billing company to remove the balance due. You should not have been charged for Feb. I apologize for the inconvenience.
Thanks
Corporate Office
I have tried numerous times to cancel my membership with no luck. Every person that I have spoken to has been extremely rude. I have paid for >year and we are medically not able to use the membership. This place will drain your account. They have no consideration of customers needs. Such a rip off.
I have reviewed your account and we have not received your written thirty day notice. I can cancel your account today but you would not be entilitled to a refund as we have not received a previous request of cancellation of your account.
*
We have reviewed the account and in our system we are showing that the billing company [redacted] was able to charge the credit card on file from 2013-to Feb of 2015. In Feb of 2015 the charges started to decline for payment. We show no records of communication about a...
move. [redacted] has not received a proof of move or a thirty day notice. The account was sent to collections because we have not received payment since Jan of 2015. [redacted] fitness has called the phone number on file and sent emails to inform you of your balance of 157.00. We cannot cancel your account without payment of the past due balance.
Thank you
Omni Health and Fitness of Greenwood
I was able to contact [redacted] and speak with him personally and have came to terms- I have reviewed your account and was able to take you out of collections and also have calculated...
the total amount of money we owe you. It came out to be $93.60 for the three months at $31.20. Could you please provide me with a mailing address I can send a check to? I apologize for the inconvenience.
Thank you,
I apologize in the delay of refunding your membership dues. We have requesting the refund from our billing company and you will receive it in the next 30 days.
Thank you