Omni Medical Systems, Inc.

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*** ** * *** To whom it may concern: We take pride in providing exceptional service to our
clientsIt’s our top priority to ensure that our customers are happy with their finished floorTo our dismay, *** *** *** has filed a complaint with the Revdex.com without any meritHer flooring project was completed to her satisfaction in a timely manner We were hired by *** *** to install a wood floor in JanuaryWe delivered her flooring and accessories on January ** and the work began on January ** Once the technicians started working, the Crew Chief discovered that there was an additional Sq Ft of flooring that had to be installedAccording to our signed contract, we had every right to charge her for the extra materials and laborPlease refer to the Terms and Conditions Sheet of the contract; Paragraph states: "Purchaser understands that any changes which are to be made to the agreed upon plans and specifications may result in additional costs for labor and/ or materialPurchaser agrees to pay such additional costs upon presentation of billing by Seller." As a courtesy and to make *** *** happy, we absorbed the cost, which resulted in a loss of about $ Regarding the bullnose, it was delivered along with the flooring on January *Both prefinished products came directly from the manufacturer and were both labeled “Gunstock” colorPrefinished accessories can have variation in color, tone, and grainWhen *** *** told us that she didn’t like the bullnose, we brought in unfinished pieces so that we could custom stain them by hand and finish them to match the floor as close as possibleThis is what is done when we want a closer match to the floorThe floor was already finished on time and we could have easily installed the bullnose on that same day, but *** *** refused to cooperate with us *** *** asked our crew chief to find a company that created custom stained prefinished bullnosing and she gave him $for the materialThis was an arrangement she requested directly to himEven though we have never offered this costly option, we deducted the $from her invoiceWith reference to the quarter round, as you can see in our contract, we didn’t charge *** *** for this moldingOur technician was actually able to carefully remove her existing molding and reinstall it *** ***’s job is under full warranty and as per the terms of Toscano Policy, the cardholder is directed as the first step to report any issue or grievance arising after a job has been completed to our customer support division where our administrative deptoffers mutually acceptable remedial resolutions under customer's warranty as per the terms of buyer contractWe value our customers and make every customer aware, including *** ***, that they may contact us should they have issues or questions regarding the workWe will be more than happy to address any concerns in the appropriate manner as per Paragraph of the Terms and Conditions section of our mutual binding contract *** *** is fully aware that we have made every effort to please her and comply with all of her requestsAlthough, she had an additional Sq Ft of flooring to install, we never even charged her for itHer floor and accessories were installed to her satisfaction as you can see in the attached pictures After trying to reach *** *** a few times by phone and email, we have finally spoken to her on January ** and she agreed to pay the balance next week and will cancel her claim with the Revdex.comShe requested that we install a handrail and we’ve agreed to do it at no extra charge We respectfully request that you close this case in our favor and that our rating with the Revdex.com remain in excellent standing Thank you for all your assistance regarding this claimPlease contact us if you have any questions or if any additional information is needed Sincerely, Toscano Floor Designs Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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** *** ** *** *** We take pride in providing exceptional service to our clientsIt’s our top priority
to ensure that our customers are happy with their finished floor We were hired by *** *** to refinish a wood floor in June She authorized us to charge her credit card for the job and signed a mutual legal and binding contract and credit card authorization form(See attached signed contract and credit card form.) We began the job on June **, but the sanding machine got damaged during the job on the first day*** *** agreed that we could resume working the following day as long as the floor was finished by the 17thOur crew actually finished the work ahead of schedule on June We charged her balance according to her signed contract and credit card authorization formThe flooring work was completed to her satisfaction *** *** contacted us with some concerns regarding her walls and sent pictures (attached.) The crew put up plastic to seal the work areasUpon removing the tape, some of the paint accidently came off from the wall(Please see pictures.) We didn’t know the walls were freshly paintedThis was unintentional as they were just trying to protect the wallAlthough, our contract clearly states that we aren't responsible for paint touch ups (please see paragraph on the Terms and Conditions Sheet,) we did offer to send a professional painter to take care of her concernsWe scheduled an appointment to have the technician stop by the next day, but *** *** called back to reschedule. We have records of Toscano attempting to schedule an appointment with *** *** on June *** *** *** *** *** *** ** *** **, but she either wasn’t home or she said her father wasn’t availableWe tried reaching her again on August *, and again, she didn’t reply. As a matter of fact, after we sent her a message on August *, she contacted her credit card company to dispute the charges without even giving us notice We submitted our response and supporting documentation to Merchant Services and the case was closed in our favor after they were able to see that we fulfilled all the terms of her job order and made an effort to reach a fair resolution with *** ***Only after receiving the decision from the credit card company did *** *** finally call us back to schedule an appointment with our painterUnfortunately, there was miscommunication regarding the date for the painter and *** *** thought we had an appointment for a week earlier than what we had on our scheduleHowever, she decided to file a complaint with the Revdex.com without giving us the opportunity to meet her and go over her concernsIt seems that she is just trying to find an excuse not to pay for the work and service we provided *** ***’s job is under full warranty and as per the terms of Toscano Policy, the cardholder is directed as the first step to report any issue or grievance arising after a job has been completed to our customer support division where our administrative deptoffers mutually acceptable remedial resolutions under customer's warranty as per the terms of buyer contractWe value our customers and make every customer aware, including *** ***, that they may contact us should they have issues or questions regarding the workWe will be more than happy to address any concerns in the appropriate manner as per Paragraph of the Terms and Conditions section of our mutual binding contract We respectfully request that you close this case in our favor and that our rating with the Revdex.com remain in excellent standingWe completed the work for *** ***, and although the paint touch ups aren't our responsibility, we tried to send a professional painter to her home as a courtesyWe provided a floor refinishing service, not a product, and we can’t just take the labor backWe also request that the Revdex.com assist us in scheduling an appointment with *** *** and our senior supervisor and painter Thank you for all your assistance regarding this claimPlease contact us if you have any questions or if any additional information is needed Sincerely, Toscano Floor Designs Management