Omni Security

Email from [redacted] :Hi [redacted] , I am sorry I missed the last emailI get a lot of mail and have been out of town as well, just returning yesterdayWhat Mr [redacted] leaves out that Dr [redacted] and I are married (for the past years) and reside at the same addressI offered to call Mr [redacted] and make the complaint as Dr [redacted] did not feel he was getting anywhereDr [redacted] and I have never "been happy" with the way things have gone with this companyWe called [redacted] as soon as we realized that there was another provider that serves our area and would give us a sense of securityWhen I spoke to Mr [redacted] he told me that his "facts" were different from mine and that it was our word against hisHe didn't even know how many years we had been with their companyHe indicated that the fact that we didn't stop with them sooner was proof that we were satisfied The definition of "blackmail" : the action of demanding money from a person in return for not revealing compromising or injurious information about that person We are not demanding money from Mr [redacted] We asked to cancel the contract and come to a compromise such as "split the cost of the remaining period of time" - which he refused to do I will forward this to Dr [redacted] so that he can respond and verify that we are both customers of Omni Thank-You for your time Best Regards [redacted] PhDEmail from ***:Hi [redacted] -There are several gross inaccuracies in Mr [redacted] 's letter to you, beginning with his attempt to characterize [redacted] as "not the customer" on our account This is absurd, as she is my wife and therefore a full partner in any contract entered into for services in our home It was she who initiated the original contract for the security service and has been a full and equal participant in all decisions regarding initiation/continuation/restoration/termination of those services I have never been fully satisfied with Omni's security services, and was outraged when we discovered that for at least months that service had been completely inoperable It was only after bitter complaints from us that Omni offered to compensate us for the half year of non-service We had numerous alarms on the Omni system, had repairmen out to work on it, only to have the problems be unresolved, with additional inconvenience to us I never stated to Mr [redacted] , nor gave the impression, that I was in any way satisfied with the security services provided by Omni.I strongly disagree with Mr [redacted] 's descriptions of our actions as "blackmail" After Mr [redacted] failed to respond to our requests to resolve our dispute with his company in a respectful manner, he was simply informed of our intention to contact your office with our complaint At no time was Mr [redacted] "threatened" with further disclosures if he did not meet our requests for compensation and/or release from our contract We considered negotiations with him and Omni to be finished, and wished to inform others of what we consider to be substandard business practices Indeed, Mr [redacted] 's characterization of our basic rights to take such actions as "blackmail" to be borderline slander, and an attempt on his part to evade responsibilities for his actions, about which we have such serious concerns.The remainder of the inaccuracies in Mr [redacted] 's letter to you are of lesser importance, the above are what I see as the central issues.Thank-you for addressing this, [redacted] ***, Ph.D